You don’t have a trust problem – you have a clarity problem
We Not Me · Juliet Owen, Dan Hammond, Pia Lee
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Show Notes
While many teams focus on building trust to improve performance, it's actually clarity that needs to be addressed first.
Research shows that teams need clear roles, goals and processes before they can effectively build trust and collaborate. This represents a significant shift from traditional thinking about team development, and the data shows that improving clarity drives up trust results, whilst working directly on trust doesn't impact clarity scores.
In this episode, Squadify’s Chief Data Officer, Juliet Owen re-joins Dan and Pia to discuss the role clarity plays in driving team performance.
This episode will help you
- Build team trust by first establishing clarity around roles, goals and processes rather than focusing directly on trust-building exercises
- Create effective one-page team documents that capture why the team exists, their collective goals, and non-negotiable behaviours
- Drive better team performance by shifting from individual KPIs to collective team goals that encourage collaboration rather than competition
Episode highlights
- [00:09:34] How teams are coping with change today
- [00:15:30] What we mean by trust
- [00:20:03] The trust gap
- [00:26:29] Case studies on building trust
- [00:33:12] What can you do?
- [00:34:59] Pia and Juliet's media recommendations
- [00:37:24] Takeaways from Pia and Dan
Links
- The Five Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni
- You Can’t Ask That – Pia’s mdia recommendation
- The Ministry of Time, by Kaliane Bradley
- Connect with Juliet via LinkedIn
- Track and improve your team performance with Squadify
- Leave us a voice note