Episode 10
Built to Serve: Stuart Dalziel on Teams That Win with Customers
We Not Me · Stuart Dalziel, Dan Hammond, Pia Lee
November 12, 202132m 53s
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Show Notes
Customer-centric companies are laser-focused on providing great experiences for their customers. For Stuart Dalziel, teams play a pivotal role in bringing experiences that create ease in customers' lives.
Using examples from café chains to high-end hotels, Stuart breaks down how teams share knowledge, roles, and responsibilities, in service of the Peter Drucker axiom: "The purpose of business is to create and keep a customer".
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