Mission-Driven Bureaucrats
This week we’re looking at how to improve public services. How can bureaucracies best be managed to deliver positive outcomes? Does compliance get in the way of building trust between citizens and governments?
UCL Uncovering Politics · Dan Honig, Alan Renwick
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Show Notes
The state of public services is a pressing issue both in the UK and globally. News headlines are frequently dominated by stories of chronic failures and acute crises. In response, politicians often propose solutions involving more targets, tighter rules, and increased oversight. When confronted with challenges, their instinct is often to exert more control.
A new book challenges this approach, suggesting that such responses may (at least in some cases) be counterproductive. It argues that bureaucrats can often perform at their best when they are trusted with greater autonomy, encouraged to develop and apply their own expertise, and supported in collaborating with colleagues toward a shared mission. Despite this, the book acknowledges that managing for empowerment comes with significant challenges.
The book, Mission Driven Bureaucrats, is written by Dr. Dan Honig, Associate Professor of Public Policy in the UCL Department of Political Science and School of Public Policy, who joins us on the podcast today.
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