Impatience, Vague Requests, and the Strain on Trust

Our guest is Charles Feltman, founder of Insight Coaching and author of The Thin Book of Trust. Charles has spent decades helping leaders and teams strengthen their ability to lead through trust. He explains how trust is not built in theory but in everyday situations where it can grow or erode, in vague requests, unclear feedback, or the rush to move too fast at work. His framework is simple: trust rests on care, sincerity, reliability, and competence. Miss one, and trust wobbles, though care, knowing someone has your back, often matters most. Charles shares how slowing down just enough to clarify commitments can prevent broken promises, how disagreements can become opportunities rather than breakdowns, and how anxiety often primes us for distrust unless we pause to “trust wisely.” This conversation is full of practical insights you can use right away, showing that trust is built, or lost, in the small choices we make every day.