Transit Unplugged

This week we bring you something a little different. Usually, when we talk about rail we're talking about commuters or inter-city rail, but in this episode, we're talking about rail tourism. Dave McKenna, CEO of the Rocky Mountaineer talks with Paul about delivering an unparalleled rail experience traveling through some of the most amazing scenery in North America. With routes in British Columbia, Alberta, and now Colorado-Utah, the Rocky Mountaineer, traveling at "the speed of Kodak" lets people unwind watching scenery go by combined with world-class food and accommodations.Dave and Paul talk about the logistics of offering rail excursions, going above and beyond with hospitality, and how he doesn't settle for "good enough" in keeping the Rocky Mountaineer safe. This focus on the customer, sometimes offering things before a passenger even knows they need it, could be an example for commuter rail in North America bringing a customer-centric approach to commuting.Next week we have an especially amazing episode to close out the year. Join Paul in conversation with:Mohamed Mezghani, Secretary General, UITPJeremy Yap, Deputy Chief Executive, LTA, Vice President, UITP Executive BoardJulie Timm, CEO, Sound TransitRod Jones, Portfolio Leader, Head of Americas, ModaxoThis special hour-long episode is not to be missed! This look back at 2022 and ahead 2023 with some of transportation's most important thought leaders will inspire you as we head into 2023.From everyone at Transit Unplugged and Modaxo, we wish all of our listeners Happy Holidays and a Happy New Year.If you have a question, comment, or would like to be a guest on the show, email us at [email protected].

We're winding down the year with another trip across the pond to London. Paul talks with Mike Bagshaw, COO MTR UK, about running the Elizabeth Line (and completing all the remaining connections), the technology needed to run it on time, and how MTR uses property development to fund transit operations in cities like Hong Kong. Mike talks about how MTR UK used digital twin tech to test, refine, and configure the Elizabeth Line schedules to be reliable even when things don't always go to plan.Also this week:Paul covers some of the latest transit news including Washington DC going fare-free and two high-profile retirementsElea Carey talks about how to communicate service changesMike Bismeyer talks about being thankful this season and showing gratitude.Next week we have Dave McKenna, CEO of the Rocky Mountaineer, on the show talking about rail tourism.If you have a question or would like to be on the show, email [email protected]

We wrap up our Mass Transit Magazine 40 Under 40 series with interviews with three more amazing transit leaders:Carlos Cruz-Casas, Chief Innovation Officer, Miami-Dade County Department of Transportation and Public WorksRoman Steichen, Director of Transit Services, Frederick County, MDSophia Maletz Franklyn, Director of Fare Revenue & Administrative Services, TriMetIn conversation with Paul and Mischa Wanek-Libman, Editor in Chief of Mass Transit Magazine we learn how each of them apply their leadership skills, ingenuity, and vision for public transit to solving challenges and innovating at their agencies. This week there is a strong focus on innovation and creating systems that help everyone have a better, a more dignified experience, as Roman put it, taking transit. From new seamless payment solutions at TriMet, steering the agency through the COVID-19 pandemic in Maryland, or connecting city and county transportation systems in Miami-Dade, each of these leaders tell us their stories and demonstrate why they are part of this prestigious group of transit leaders.Next week we head over to the UK where Paul interviewed Mike Bagshaw, COO of MTR UK about rail and rail travel.Don't forget to sign up for the Transit Unplugged newsletter and if you have a question email us at [email protected]

This week we have the first of two special Mass Transit 40 Under 40 shows. This week Paul Comfort and Mischa Wanek-Libman, Editor in Chief of Mass Transit Magazine talk with two of the honorees: Kayleigh Cleek, Transit Planning Manager, Greenville Transit Authority, and Sapna Shah, Superintendent, NY MTA talk about their careers, what they do at their agencies, and their visions for the future of transit.These are two extraordinary women who are already making their mark on the transit world. And next week we continue the series with Carlos Cruz-Casas, Chief Innovation Officer, Miami-Dade County Department of Transportation and Public Works, Roman Steichen, Director of Transit Services, Frederick County, and Sophia Maletz Franklyn, Director of Fare Revenue & Administrative Services at TriMet talking with Paul and Mischa.Also on the show we have:Transit infrastructure newsElea Carey's Messaging MinuteMike's Minute with Mike Bismeyer.Don't forget to sign up for the email newsletter so you're always in the loop. If you have a question, comment, or want to be a guest on the show, email us at [email protected]

This week we head out east to Halifax, Nova Scotia and hear from Dave Reage, Executive Director of Halifax Transit about his uniquely Canadian transit system. In conversation with Paul, Dave talks about the balance of being a center of government, the Atlantic home of the Canadian Navy, serving rural communities, and running a commuter ferry service across Halifax Harbor. As a trivia note, Halifax and Vancouver are the only transit systems in Canada that integrate ferries into the transit system.Dave has spent 15 years working at Halifax Transit and is overseeing its transition to zero emission transit as part of the HalifACT climate action plan. Halifax Transit is looking at both battery electric and hydrogen to power its buses so he can make sure his system is disaster ready.Next week on Transit Unplugged we have the first of two shows with recipients of Mass Transit's 40 Under 40 awards and Mass Transit Editor-in-Chief Mischa Wanak-Libman.If you have a question, comment, or would like to be a guest on the show, email us at [email protected]. And don't forget to sign up for the newsletter to stay in the loop with everything going on with the show.

Welcome to part two of Paul's interview with Jarrett Walker of Jarret Walker & Associates. In this part of the interview, Paul and Jarrett talk about two of the hottest topics in public transport: equity and the demise of rush hour.Jarrett discusses the tension and balance between focusing on ridership versus coverage when looking at transit equality. As he talked about in part one, too far to one side or another leads to very different transit systems. He gives an example from his homebase of Portland, OR where there is a proposal to cut routes from some areas of the city to give disadvantaged areas of the city better coverage. Listen to his perspective on the topic.Then Jarrett goes into how if agencies are freed from needing to offer peak rush hour service--which is both inefficient and expensive--they can use those funds to offer better all-day coverage for routes in the system. This is something we've heard a lot about before, but Jarrett brings in the perspective of riders who think it's great to have rapid rush hour service, not realizing it's a cost to the whole system.You can also read more about Jarrett's work and check out his book at HumanTransit.org.Also on this week's show:In transit news of the week, Paul talks about the successful ballot measures in the U.S. that will support better transit in many cities and states.Elea Carey--while fighting a cold--talks about how to make sure health and safety messaging gets across to your riders. Feel better Elea!Mike Bismeyer talks about World Kindness dayPaul wraps up the show talking about the Intelligent Transport conference he attended in London, CoMotion in LA this week, and a few of the people who will be on upcoming shows and Transit Unplugged TV.Next week we have Dave Reage of Halifax Transit on the show and back to our usual programming. Until our end of the year specials, of course.If you have a question, comment, or want to be a guest on the show, email us at [email protected]. Show notes timeline. Enriched by Vizzy(00:00) Introduction and Transit News Transit news of the week. 80% of transit ballot measures passed in U.S. elections this week. Showing continued support for transit! (08:02) Interview with Jarrett Walker, Part 2 The interview with Jarrett Walker continues with discussions on equity and rush hour service https://vzyfm.co/3EAoUkl (18:52) Watch Transit Unplugged TV on YouTube! Part 2 of Paul's visit to Denver with a special chat with Phil Washington, CEO of the Denver Airport. https://vzyfm.co/3g6dtY8 (19:38) Messaging Minute with Elea Carey Elea has a cold, so she's thinking about how to keep health messages fresh for riders. https://vzyfm.co/3EhVMyh (21:23) Mike's Minute with Mike Bismeyer It was World Kindness Day this past Sunday. What did you do to be kind in the world? https://vzyfm.co/3tAj8Zy (23:00) Future of Public Transit Paul wraps things up with where he'll be speaking over the next several months.Chapters, images & show notes powered by vizzy.fm.

We continue our special kick-off to Season 6 with a special two-part Transit Unplugged News and Views with Jarrett Walker of Jarrett Walker & Associates talking about what it takes to rebuild and replan a transit network. Jarrett and his team are the minds behind the Houston Model transit system. The Houston Model brought focus on providing fast, efficient, frequent service with minimal transfers and away from ridership as the main driver, or indicator, of success. In part one we set the stage for why Houston needed this major change and the results. In part 2, Paul and Jarrett talk about the "why" of transit in the post-pandemic era. Make sure you tune into both parts of this great interview!Also in this episode:Paul gives you the transit news of the week including big changes at MBTAElea Carey talks about when, and how, to talk to the mediaMike Bismeyer reflects on APTATRANSform and CUTA conferencesPaul wraps the show with an excerpt from his latest book and an update where he'll be speaking over the next couple months.Don't forget to subscribe to the newsletter on TransitUnplugged.com and if you have a question or comment you can email us at [email protected] by Vizzy(00:00) Transit News of the Week (07:09) Interview with Jarrett Walker Learn more about Jarrett and his work on his website. Including his book Human Transit https://vzyfm.co/3DPiE6z (21:59) Watch Transit Unplugged TV on YouTube Watch Transit Unplugged TV on YouTube! This week is part 2 of our two-part show from Denver, CO https://vzyfm.co/3NMmF0k (22:45) Elea Carey Marketing Minute Elea Carey is a marketing consultant who works with transit agencies. This week she talks about when to talk with the media. https://vzyfm.co/3EhVMyh (24:19) Mike's Minute with Mike Bismeyer Mike's Minute on leadership and mentorship. This week Mike talks about attending the recent APTA and CUTA conferences. https://vzyfm.co/3Eh06Oj (25:55) Future of Transit Paul talks about his upcoming speaking appearances and reads an excerpt from his book. https://vzyfm.co/3EfUsMd (29:19) Closing and next week Next week we continue with part 2 of Paul's interview with Jarrett Walker. Don't forget to visit TransitUnplugged.com and sign up for our weekly newsletter. https://vzyfm.co/3EbUSmJChapters, images & show notes powered by vizzy.fm.

Welcome to a very special episode of Transit Unplugged In-Depth! This episode marks our fifth anniversary, the start of Season 6, and it also happens to be our 225th show! To celebrate these milestones we have an interview with Rich Davey, President New York City Transit, NY MTA as our guest.Paul interviewed Rich live from the APTATRANSform show in the Vontas booth in October after Paul's very successful book signing event.Rich and Paul dive into what it's like to run North America's largest public transit system. From post-pandemic changes to faring, to how Rich plans to make the entire MTA system better for everyone. Rich's plans for more accessible subway stations and restructuring bus routes across the city are just two ways Rich plans to keep the Big Apple moving all day, every day.Next week on Transit Unplugged News and Views we have part one of a special two-part series with transit consultant and planner Jarrett Walker. Paul and Jarrett start off talking about how public transit is changing and the Houston model Jarrett championed before the pandemic. In part two Paul and Jarrett talk about the new role and future of public transit in the post-pandemic era.We hope you join us and enjoy this special three-episode celebration of Season 6 of Transit Unplugged.If you have a question, comment, or want to be a guest on the show, email us at [email protected].

With decades of transportation experience in Virginia, Jennifer DeBruhl knows the value of connecting people with reliable transit. From successful rural microtransit projects to Bus Rapid Transit (BRT) to invigorated North-South and East-West rail connections, Jennifer is creating the infrastructure for growth in the Commonwealth.In this week's Transit Unplugged In-Depth, Paul talks with Jennifer about her career journey, her plans across the state to connect Virginia to neighboring regions, and breaking records for passenger rail in the state. Jennifer also gives Paul an update on innovations in rural microtransit--so successful she's looking at expanding to other parts of Virginia--and her Transportation Navigator GTFS system for the entire state.Next week is a very special episode of Transit Unplugged! Next week we kick off Season 6--and the fifth anniversary and the 225th episode--with a very special guest interview recorded live from APTAtransform in Seattle.Want to know who it is? You'll have to listen to the end of the show to find out!If you have a question, comment, or would like to be a guest on the show, email us at [email protected].

The Research Triangle (Raleigh-Durham-Chapel Hill) in North Carolina is one of the fastest-growing areas in the U.S. Already at 2 million people, they are expecting another million people by 2050. So, how do you keep the area moving without relying on more cars and more roads? Better regional transit, of course!This week Paul chats with Charles Lattuca, President and CEO of GoTriangle, which works with partner agencies GoRaleigh, GoDurham, and Chapel Hill Transit to create a unified transit system to service the expected million people and 850,000 new jobs coming into the area. With eyes on commuter rail and Transit Oriented Development (TOD), Charles has a vision for making sure people can get to work and play, and not have to use a car to do it.Also on the show this week:Paul's recap of APTAtransform and where he'll be speaking nextTransit news of the week, including some exciting new leadership at APTA and other agenciesElea Carey on marketing transit to our youngest ridersMike Bismeyer on the excitement he experienced at APTAtransform with all the other amazing transit leaders from across North America.Next week on Transit Unplugged we have Jennifer DeBruhl, Director of Rail and Public Transportation in Virginia.If you have a question, comment, or would like to be a guest on the show, email us at [email protected]

Greater Manchester is about the size of London with a population of roughly 3 million people. Vernon Everitt, Transport Commissioner for Greater Manchester, wants to help his region have safe, convenient, affordable, and green public transport options. Transport for Greater Manchester already has one of the largest tram networks in Europe and now they are in the process of following the Transport for London model of central oversight over buses under a franchise model. All with the goal of getting more people out of cars and use buses, scooters, bikes, and walking to get around the region.Join Vernon and Paul as they talk about the franchise model, how safety is crucial to ridership, Vernon's custom guitar, and the future of green transport in Manchester. This recent article in Intelligent Transport talks about the new electric buses coming to the Bee Network and all of TfGM's electrification plans.Next week on Transit Unplugged we head to North Carolina as Paul chats with Charles Lattuca of GoTriangle.And this Friday a new episode of Transit Unplugged TV drops coming from Denver! Make sure you subscribe so you know the moment it's live.If you have a question about the show, email us at [email protected].

Lisa Walton is the CTO of SFMTA, San Francisco Municipal Transportation Agency (aka Muni), and is responsible for one of the largest and most complex transit regions in North America. She needs to interact with over 20 different agencies and services around the Bay Area, not to mention all the people within the city and county of San Francisco. And the biggest challenges are seamless travel and getting the right information to people at the right time. One of Lisa's biggest projects recently has been a total overhaul of Muni's customer information system. Lisa and her team replaced a 20-year-old plus system--a system you couldn't even get parts for anymore--with a state-of-the-art system that gives riders all the information they need to get where they are going. Her system goes well beyond "the next bus will be here in 5 minutes" information to capacity information and soon ways to adjust your trip based on real-time conditions.Listen to Lisa's interview with Paul and learn all about that and more about the technology that runs Muni.Also on Transit Unplugged News and Views this week:Transit news of the weekElea Carey on marketing to keep riders ridingMike Bismeyer tells the story of how one agency came together in a tragedy in the transit familyPaul talks about his newly released book and book launch at APTATransform next weekNext week on Transit Unplugged In-Depth we have Vernon Everitt, Transit Commissioner for the City of Manchester in the UK.If you have a question, comment, or would like to be a guest on the show, email us at [email protected].

Stretching from San Francisco to Gilroy (the garlic capital of the U.S.), Caltrain follows the spine of the Bay Area peninsula and straight through Silicon Valley. Having been around since the 1860s, Silicon Valley grew up around Caltrain. And unlike most commuter rail lines, Caltrain doesn't serve a single city center with traffic going one way in the morning and back in the afternoon; people travel up and down the peninsula in both directions getting to work. This is, as Michelle says, a blessing and a curse. She needs to plan for a constant flow of people north and south, no matter what time of day.The pandemic has had its challenges for Caltrain, but Michelle and her team have adapted service throughout the day, nights, and weekends. Caltrain is coming back, but like all commuter rail lines, no one is quite sure what that's going to look like long term. One thing is for sure--electric trains! The first four trainsets have arrived ahead of full revenue service in 2024 and the trains look pretty amazing.Learn more in this week's Transit Unplugged In-Depth.Next week on Transit Unplugged News and Views Paul's guest will be Lisa Walton, CTO of SFMTA.Don't forget to sign up for the newsletter and if you have a question or comment, email us at [email protected].

Suhair Al Khatib knows safety. After years at Baltimore MTA, he's now a Commissioner for Maryland on the Washington Metro Rail Safety Commission and his job is simple. Keep passengers safe. Safety isn't just about ticking boxes or enforcing rules, it's a mindset. It's knowing that putting safety first sometimes means disrupting service. Sometimes it means inconveniencing the traveling public. Because if you don't make those tough calls and let things slide, bad things can happen.Join Paul and Suhair in talking about safety including Suhair's plans that won awards and are a model for how to make repairs with the least amount of disruption possible. Also in this episode:Updates from Paul on upcoming eventsTransit news of the weekMike's Minute with Mike BismeyerAnd Julie Gates sitting in for Elea CareyTune in and enjoy.Next week we have Michelle Bouchard Acting Executive Director of CalTrain to talk about the seventh largest commuter rail line in the U.S.Don't forget to sign up for the newsletter and if you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

Our guest host Julie Gates, award-winning broadcaster and Director of Marketing at Trapeze interviews Paul about his upcoming book Conversations on Equity and Inclusion in Public Transportation. They talk about why he wrote it, what it's about, what you'll learn from it, and most importantly what it means to Paul. We also hear from Bacarra Mauldin of MARTA reading excerpts from her forward to the book and Alex Wiggins of NORTA on the practical things he's doing for diversity and inclusion in New Orleans.Paul's book will be unveiled on October 10th in the Vontas booth at APTA TRANSform. At APTA Paul will be giving away and signing copies of the book. Several of the contributors to the book will also be on hand to sign your copy and chat. You'll be able to buy the book shortly thereafter from all the places you get books.Next week Paul chats with Suhair Al Khatib from Metro Rail in Washington D.C.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

We've all stood at a stop wondering when the next bus will arrive. And a lot of us have wondered why a bus didn't go where we thought it would because of a detour or closure. These are not good feelings as a rider. Steve Young, VP of Technology and Innovation at VIA Metropolitan Transit in San Antonio, TX knows a thing or two about data and customers. He and his team have pushed the limits of technology to give his customers the absolutely latest information about routes and buses.VIA riders always know where a bus is, and route changes are updated every day so your planned trips go as planned. It's these little things that have given VIA an off the charts NPS (Net Promoter Score) rating from its customers. Hear how Steve dug into the technology and data so his team could deliver these amazing results.Also this week on Transit Unplugged News and Views:This week's transit newsMessaging Minute with Elea CareyMike's Minute with Mike BismeyerUpdate from Paul on where he'll be over the next few months, including where you can get a copy of his new book coming out in October.And don't forget this Friday we'll have a special episode of Transit Unplugged TV from APTA Tech all about ... transit technology!Next week on Transit Unplugged In-Depth we have Vernon Everitt, Transport Commissioner for Manchester U.K. If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

David Scorey leads Keolis North America working with agencies across the U.S. and Canada. From starting in the trenches in the UK's rail sector to managing the MBTA commuter rail contract, and now CEO of Keolis North America, David keeps his sights on what's important to agencies and riders.David looks at transit holistically, like how he views accessibility:"When I talk about accessibility, many people think of step-free access, you know, elevators and things like that. And of course, that's an important part of it, but accessibility is more than that to me; it's about what we can do to take away the mystique of every journey and make it again, as easy as possible for people to travel and encourage that travel."David leverages Keolis worldwide to both learn from other regions, but also help other regions learn from North American examples too. The Keolis KPI room is a key part of keeping sight of what's important to riders--safe, efficient journeys--and agencies--On Time Performance, budgets, and improving the transit system overall. The KPI room gives everyone at Keolis, regardless of where in the world they work, a north star for what they are working on.Next week on Transit Unplugged News and Views, Paul is talking with Steve Young, Chief Innovation Officer at VIA in San Antonio, and technology and innovation at his agency and beyond.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

Six years ago Steve Martingano challenged conventions with his innovative policing strategy at Denver RTD by pairing officers with mental health workers. He saw a lot of police interactions weren't criminal issues, but medical issues. People needed help. They needed medical care. They needed support. They needed housing. Steve talks with Paul about how after six years he's expanding his efforts beyond medical and mental health support to housing and social service access. Steve talks about changing mindsets about the causes and solutions of issues on transit and how it's positively affected the region.Learn how it started, where it is today, and how he continues to help those most vulnerable in his community.We also hear in the news segment about the billions of dollars of funding awarded for low and no emissions plus other infrastructure investments. Elea Carey talks about how to measure the effectiveness of your communications plans and Mike Bismeyer checks in on great work helping others in Orlando, FL.Next week Paul is talking with David Scorey of Keolis about contracting in public transit.If you have a question, comment, or would like to be a guest on Transit Unplugged, email info@transitunplugged.

Monica Backmon, CEO of the Northern Virginia Transportation Authority, has a unique job in the transit world. Her agency plans and funds transportation projects as small as traffic calming and as big as Bus Rapid Transit. And she does it across cities, towns, and counties in Northern Virginia. While often compared to a Municipal Planning Organization, NVTA has no close comparators in the United States. Her responsibility is broad and so is her mandate to help move people across her region. From supporting a town of 123 people to cities of millions with planning and funding, Monica juggles the needs of a diverse set of people in one of the fastest growing regions of the U.S.Her extraordinary vision gives helps with diverse needs and incomes. Those for whom transit is a necessity and those who could use something else. Her goal is to improve transit and the region for a brighter, greener future through better, smarter technology.If you have a comment, question, or would like to be a guest on Transit Unplugged, email [email protected].

Paul met April Rai, CEO of COMTO (Conference of Minority Transportation Officials) at the recent COMTO conference in Miami. He sat down with April to talk about the origins of COMTO, the challenges transit is facing today, and her vision for how we'll solve them.On Transit Unplugged News and Views this week we also have:Transit news of the weekElea Carey's messaging minuteMike Bismeyer on leadershipUpdates from Paul about his latest book about diversity and inclusion in transitNext week on Transit Unplugged In-Depth our guest will be Monica Backmon, CEO of the Northern Virginia Transportation Authority.We'd like to thank all our listeners who nominated us for a Podcast Award; we made the cut! Transit Unplugged is in the voting round and we'll hear the results in September.If you have a question, comment, or would like to be on Transit Unplugged, email us at [email protected]; and don't forget to sign up for our newsletter on our website!

This week Paul talks with a guest we've wanted to get on the show for a long, long time. When Henry Li arrived in Sacramento, the agency needed to restore both public trust in the system and financial stability for the agency. In his 7 year tenure so far he's launched the first microtransit pilot in the U.S., made the system free for kids in grades K-12, and ensured there was pay equity across his agency. His efforts have clearly paid off, Henry was named APTA CEO of the year in 2019 and SacRT was named APTA agency of the year in 2021.In his career that has taken him from Atlanta to Jacksonville and now Sacramento, Henry has shown he knows how to create a transit system that lifts his entire community up and provides opportunities for all. When he bought new light rail cars for his system, they were built at the Siemens plant in Sacramento, giving his region better transit and an economic boost.While SacRT is still bouncing back from the pandemic, his microtransit solution continues to be successful and filling gaps in his 100 square mile service area. Listen to this conversation and learn about the microtransit solution, light rail, and the new payment systems Henry has brought to his agency. Learn more about SacRT on their website.Next week on Transit Unplugged News and View, April Rei, CEO of COMTO will be joining Paul talking about the work she does supporting minorities in transit leadership.Don't forget to subscribe to the newsletter to get all the latest about Transit Unplugged. If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

Alva Carrasco and Herold Humphrey are on a mission. A mission to increase the visibility, opportunities, and voice of Latinos in public transit. And not just when talking about issues, but more importantly in leadership positions to help the communities they serve. Alva and Herold talk with Paul about the origins of Latinos In Transit from a casual group of people working in the same industry to an organized force to encourage and support Latinos in their careers.From advocacy and mentorship to scholarships and networking, Alva Carrasco, President, and Herold Humphrey, Vice President, have a vision to ensure Latinos have a seat at the decision-making table, the boardroom, and C-suite. Listen to their story on this episode of Transit Unplugged News and Views.Also on the show:Paul covers the transit news of the weekElea Carey talks about back to school messagingMike Bismeyer on fostering the next generation of leadersPaul talks about the Transit Center report on the four things needed to help solve the bus operator crisis.Next week we have Henry Li, CEO of the Sacramento Regional Transit District on the show. It's not too late to nominate Transit Unplugged at the Podcast Awards in the Government and Organizations category. Nominations close July 30!If have a question, comment, or be a guest on Transit Unplugged email us at [email protected].

Matt Tucker, Executive Director and CEO of the North County Transit District covers a huge geographic area north of San Diego. From buses to rail to a new hybrid light rail, Matt has served his region for over a decade with big plans for the future. Matt and Paul talk about all the different transportation modes, Matt's plans for going green with battery electric and hydrogen, and hints at his plans for the future of the agency.One of the longest-serving CEOs in public transit, Matt has a unique perspective on public transit from work on both coasts with projects large and small. In his 14 years as Executive Director and CEO of North County Transit District, Matt has perspective about the past, current, and future challenges for public transit in his region and beyond.Next week Paul is chatting with April Rei, CEO of COMTO, one of two great conversations coming from the recent COMTO Conference.

This week Paul talks with Wiebe Wakker, sustainable adventurer about his three-year trip from the Netherlands to Australia in an EV--with no money--and then how he traveled from the Netherlands to Dubai (most) on public transport to give a keynote speech at UITP MENA earlier this year. It's a fascinating story of someone who admits wasn't really into sustainability when he started but has now become a champion for it.Learn more about Wiebe on:His Plug Me In websiteFacebookTwitterInstagramLinkedInAlso on the show the latest public transit news, Elea Carey's Messaging Minute, Mike's Minute with Mike Bismeyer, and Paul's look at the future of transit.Next week on the show we have Matt Tucker, Executive Director and CEO of the North County Transit District talking about his multi-modal system and how they are adapting to changing ridership.If you have a question, comment, or would like to be a guest on Transit Unplugged email us at [email protected] take a moment to nominate us in the Government and Organizations category in the Podcast Awards. Nominating us not only gets us to the voting round, but also factors into who wins the award!

Charlotte Shaw, CEO of Birmingham Jefferson County Transit Authority, has deep experience in getting things done. From project and program management to capital planning, Charlotte is the person who makes a transit vision a reality. After years at MARTA, she came to Birmingham to manage building a bus rapid transit (BRT) for the city before it would be handed over to BJCTA. But as she tells Paul, the transit authority thought she'd be just the right person to bring BJCTA into a new era of transit.Listen to Charlotte tell Paul how she got into transit and her vision for creating a transit system that does more than just get people places.Next week on Transit Unplugged News and Views, Paul is talking with Wiebe Wakker who drove an electric car from the Netherlands to New Zealand to show how efficient and reliable EVs are.It's podcast award season! Please help Transit Unplugged win a People's Choice podcast award by nominating us in the "Government and Organizations" category. Visit PodcastAwards.com to nominate us to make it to the voting round. Don't forget to sign up for our newsletter on the website and if you'd like to ask a question or be a guest on Transit Unplugged, email us at [email protected].

This week Paul talks with Sam Morrissey from Urban Movement Labs in LA about their mandate to help the city navigate the changing face of transportation. When scooters came to the city, there were issues with where to ride them--not on the sidewalks, but maybe not the road either--and how to return them. As new transportation technologies emerge, Urban Movement Labs serves as a trusted partner working with the city and private companies to deploy new technologies the right way.Also on the show:Transit industry newsElea Carey's Messaging Minute on keeping your agency messaging freshMike's Minute with Mike Bismeyer on what it means to be a leader and mentor with insights from PaulPaul's Future of Transit segment on his new role at Modaxo and his new book coming out later this yearNext week on the show we have Charlotte Shaw, CEO of the Birmingham - Jefferson County Transit Authority as our guest on Transit Unplugged In Depth. Don't forget to sign up for the Transit Unplugged newsletter on the website to always be in the know about what's happening with the show. If you have a question, comment, or you'd like to be a guest on the show, email [email protected].

Sam Snead is looking towards the future of transportation in Anne Arundel County, MD. From solar-lit bus stops to websites to full system maps, Sam sees up-to-date technology as crucial to success in his region. Paul talks with Sam about his career journey and then gets into Sam's ambitious Move Anne Arundel transit master plan looking forward to create sustainable, accessible, and green transit solutions for the county.Creating a robust transit system in smaller and more spread-out areas is always a challenge, but Sam's plans to tap into local, regional, and micro transit solutions have created a solid foundation for his county to build on.Don't forget to subscribe to the Transit Unplugged newsletter to be first to know about new shows and announcements about the podcast and TUTV!If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected]

This week on Transit Unplugged News & Views, Paul is talking with Tom Wright of the Regional Plan Association (RPA) about planning for the future in the New York Metropolitan area (New York, New Jersey, and Connecticut). Over its 100 year history, RPA has put a stake in the ground for what needs to be done to build and sustain the region. As Tom says, all of their recommendations are implemented--eventually. Tom talks about the RPA vision for what's needed in the region to grow in the post-pandemic era and how cities, states, and the U.S. federal government need to look at and coordinate their efforts. The region is already behind the eight ball to catch up, it will take a lot of work to put things on track.Also on this week's show:Transit news of the week including news about frequent guests Mark Wilde and Julie TimmElea Carey on communicating planning and changeMike Bismeyer wants to hear your leadership storiesIf you want to stay in touch make sure you sign up for email updates on the website. If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected]

Melinda Metzger is the first female Executive Director for Pace Suburban Bus, one of the largest bus and paratransit systems in the United States covering 3,500 square miles and serving 272 communities. On this week's Transit Unplugged In Depth, Melinda and Paul talk about how the great resignation has impacted public transit and how local partnerships are combating those effects. To get more bus operators at Pace, they are covering the cost of tuition at a local community college to help people get their Commercial Drivers License (CDL) and be ready to start training at Pace to become full bus operators.Get a glimpse of what the future of electrification looks like in the Chicago area as Pace gears up to reach zero emissions by 2040. You'll also hear about a brand new Pace bus facility opened by Secretary Buttigieg, and what our next generation of riders is prioritizing in their daily commutes.Catch us next week to hear Tom Wright, president and CEO of RPA regional planning association. RPA focuses on improving the prosperity, sustainability, and livability of people in the New York Metropolitan Area.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

Jen Shepherd is passionate about public transit. As GM of Uber Transit she is responsible for helping agencies move more people, more flexibly, and more cost-effectively. In her chat with Paul, Jen talks about how Uber provides agencies tools to balance demand and resources with on-demand capacity when it wouldn't make sense to have an agency-owned vehicle on the route. One of the most exciting ways Uber is helping transit agencies is adding flexible paratransit capacity with the recently announced partnership with Trapeze, integrating Trapeze TripBroker with Uber Transit. Listen to the whole episode to hear how it works for riders and agencies. Also in this episode:Transit news of the week including the new interim CEO at Cap MetroElea Carey on crisis communicationsMike Bismeyer on leadership and leading through the pandemicNext week Melinda Metzger Executive Director of PACE Suburban Bus joins Paul for Transit Unplugged In-Depth.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

Northeast Maglev has a vision for bringing fast--really, really fast--rail service to the Northeast Corridor (Boston to Washington D.C.). This week Paul talks with Wayne Rogers, Chairman and CEO of the Baltimore Washington Rapid Rail, LLC, and Northeast Maglev, LLC, about his vision for what maglev trains could do for the region.Faster than steel wheel-based trains, maglev trains use superconducting magnets to propel trains along at up to 311 miles an hour. Already running in Japan, where the service is wildly successful, bringing this level of train service would mean being able to get from New York City to Washington D.C. in an hour.Many of the trips people take today by car or plane could be eliminated if the Northeast Corridor gets maglev up and running. Maglev would reduce congestion, pollution, and pressure on the highway system as the region grows. The U.S. has been looking at maglev rail for decades and Northeast Maglev started working on this project ten years ago. The environmental reviews are almost complete and they are looking to get the project up and running soon. In the episode, you'll hear about the project, the technology, and what we've learned from the successful maglev train in Japan.Next week on Transit Unplugged News and Views, we'll have Jen Shepard, GM of Uber Transit on the show talking about microtransit and paratransit options.If you have a comment, question, or would like to be a guest on Transit Unplugged, email us at [email protected].

Christiaan Blake is responsible for the business of offering paratransit services that balance accommodation and sustainability. Christiaan needs to serve the most people he can with paratransit, while also creating accessible fixed-route transit that is open to all. One of the tricks up Christiaan's sleeve is his innovative rider's choice program where, if paratransit riders opt into using a taxi or service like Uber for their ride, their ride could be randomly chosen to be free. Armed with an array of spreadsheets, Christiaan has gone to great pains to make sure the process is fair and random, This has proven to be very popular--so popular people clamor for more free rides--and lets Christiaan accommodate last-minute trips, staying longer, or leaving earlier than planned.This is a big job and Christiaan takes his role and place in transit seriously. He sees paratransit as a crucial safety net for people who can't be served with even WMATA's accessible fixed-route and subway system.Also on the show, we have the latest transit news, Elea Carey talks about sharing employee stories and Mike Bismeyer challenges us to do something good in the cities we visit while traveling for work.All this on this week's Transit Unplugged News and Views. Sit back and listen in.

This week Paul is talking with Eulois Cleckley, Director and CEO of the Miami-Dade County Department of Transportation and Public Works. Eulois manages everything from buses, trains, microtransit, and even exploring urban air mobility--yes, flying cars--along with all the roads and bridges in his county. Eulois is undertaking a massive update of the county's 3000 intersections with smart signaling technology to improve traffic flow and reduce congestion in one of the nation's most car-centric areas.And this also happens to be our 200th episode of Transit Uplugged! Here's to another 200!Next week on Transit Unplugged News and Views, Christiaan Blake of WMATA talks about access to transit and mobility.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us anytime at [email protected].

In our 199th episode, Paul talks with Luc Richard, Executive Director and Chief Operating Officer of Réseau de transport de la Capitale, in Quebec City, Quebec. Quebec City is one of the oldest cities in North America and one of the snowiest too. RTC delivers bus service year-round with winter weather that would shut down many transit systems. Now looking ahead to creating a more inclusive transit system, RTC created its own electric-assist bike-share service and zone-based microtransit solution for the suburban parts of the city.RTC is also working on electrified tram, light-rail system for the city on one of the busiest corridors where keeping buses on time is a huge challenge. On the horizon is their conversion to zero emissions buses (ZEB), which given the winters in Quebec will present some unique challenges. Next week on our 200th episode, Paul is chatting with Eulois Checkley Director and CEO of the Miami-Dade Department of Transportation and Public Works. South Florida has some of the most interesting and innovative transit programs from planning to implementation. This is an episode you won't want to miss.If you have questions, comments, or would like to be on Transit Unplugged, email us at [email protected].

Steve Poftak is leading the MBTA during unprecedented times. Three years into the job he's managed through a pandemic and invested billions into revamping bus and rail service across the system. The T--North America's oldest subway--is growing and adapting to new rider patterns and on the commuter rail side, he's made changes to make the largest commuter rail system in America a regional rail system people can use throughout the day to get into and out of the city.Listen to Paul and Steve talk about the past and future of the MBTA on this week's Transit Unplugged In-depth.Next week on Transit Unplugged News and Views Paul chats with Luc Ricard of RTC in Quebec City about his system in Quebec's provincial capital.If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at [email protected]

Frequent guest Rich Sampson, Executive Director of the Southwest Transit Association, sat with Paul to give him the latest updates from D.C. on transit funding. With fiscal year 2022 appropriations set, agencies now know about their new formula fund amounts and new funding grants available to them.Elea Carey talks about how to include the leaders in your communities in your transit marketing plans. Mike Bismeyer takes a moment to thank the people who put themselves in harm's way to keep transit safe.Next week we have Steve Poftak of MBTA on the show and talks with Paul from the recent Smart Transit conference.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us any time at [email protected].

Adelee Le Grand is a long-time transit rider. Growing up in New York, Adelee says taking transit was like brushing your teeth and toothpaste--you just did it, it's always there. Transit was how you got places and experienced things. Like Terry White, and more than a few of our guests, Adelee has spent her entire career associated with transit and moving people. You can hear Adelee's passion for transit in her descriptions of her life in New York and contrasting that with cities like Atlanta or Tampa.When the funding for transit isn't there, people just don't have the same access to opportunities she did growing up.Many of our guests talk about the ins and outs of transit, routes, planning, frequency, but Adelee also talks about why are the buses people ride still built and designed like it's the 1980s? Or why do agencies wrap buses in advertisements for revenue and what does that say about your own branding?Her creative, collaborative spirit building HART, an agency that's had several CEOs in the past few years, speaks volumes about her and, as she says, her calling to work in transit.Next week on Transit Unplugged News and Views, Paul is chatting with frequent guest Rich Sampson of SWTA.If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at [email protected].

Sara Stickler, CEO of WTS International, chats with Paul on International Women's Day about her work supporting and creating opportunities for women in transit. Founded in the 1970s as a group providing seminars and training--since women were discouraged from joining "associations"--WTS International strives to increase opportunities for women in the transit industry. Many of the women leaders on this show--Leslie Richards, Nadine Lee, Inez Evans, and Nuria Fernandez--have all participated in WTS International over the years.Paul and Sara talk about WTS, getting involved with chapters, their scholarship program, and the future plans for the organization.Also on this week's show, Paul talks about new funding from the U.S. Federal government, a hot transit company listing on the NASDAQ, and reflects on the recent ThinkTransit conference. We also hear from Elea Carey and Mike Bismeyer on communications and kindness.Next week Adelee LeGrand of HART in Tampa talks about her career and her agency on Transit Unplugged In-Depth.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

This week Paul talks with Darren Kettle, CEO of Metrolink in Southern California. Not long in the job at Metrolink, Darren is a long-time transit veteran coming from Ventura County Transportation Commission and is looking forward to building and improving a critical piece of California's public transit system. Metrolink will be a key part of the 2028 Olympic Games in Los Angeles, connecting many of the venues together. In the meantime, buoyed by the Bipartisan Infrastructure Law, Darren is investing in his system. He's expanding and improving and doing critical work to maintain Metrolink for years to come.Darren told Paul--and this is a Transit Unplugged exclusive--that Metrolink is 100% fossil-fuel-free for its diesel vehicles. From non-revenue to the locomotives themselves, Metrolink runs entirely on bio-diesel. This is just one step in California's ambitious climate plan to reduce carbon emissions and get to zero emissions before other parts of the U.S.Correction and update: Next week on Transit Unplugged News and Views we'll have Sara Stickler, CEO of WTS International on the show.If you have a question, comment, or would like to be a guest on Transit Unplugged, feel free to email us at [email protected].

This week on Transit Unplugged News and Views Paul talks with Patrick Goddard, President of Brightline Trains about high-speed rail in Florida. Brightline Trains is the only privately-held high-speed rail service in the U.S. and serves as a vital connection between South and Central and beyond. Brightline serves the niche getting people to places that are too far to drive, but too short to fly. The end goal is to make people less car-dependent; move people from their cars to something faster and more convenient. Brightline even has a door-to-door service that will get you from home to destination and back, letting you just leave your car at home.We also hear from Elea Carey and Mike Bismeyer bringing your dose of communications and leadership insights.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected]

Continuing the series of interviews from the UITP MENA Congress and Expo earlier this year, Paul speaks with Mohammed Salim Al Ghafri, COO of Mwasalat in the Sultanate of Oman on how he's creating a transit culture in a country where private cars are cheap and affordable.One of the newer transit agencies in the world, Mwasalat manages the bus and ferry service connecting the major cities in Oman to each other and neighboring countries like the UAE.It's been an uphill battle to get people to switch from the convenience of private cars to public transit, but with satisfaction and on-time performance both above 90%, they are clearly doing something right!Next week on Transit Unplugged News and Views, Patrick Goddard of Brightline Trains talks with Paul about connecting cities too close to fly, but too far to drive to across Florida and California.If you have a question, comment, or would like to be a guest on Transit Unplugged, feel free to email us anytime at [email protected]

Noormah Noor, CEO of Express Rail Link in Malaysia has accomplished something that very few people have done--create an award-winning, world-class, and economically viable high-speed rail service. ERL runs between Kuala Lumpur and the airport connecting downtown for travelers and everyday commuters. Her service offers nonstop service, including airport check-in , from downtown to the airport. And if you'd like a white glove experience, their VIP service brings you door to door including handling your luggage.Noormah focused her energy not just on running a great service, but also running a viable service as well. Working as part of a government contract ERL designed, built, maintains, and operates the system. ERL was able to weather the Asian financial crisis by making sure she built a system based on sound business principles.And it's paid off. Winning award after award, ERL is an example for the world for how to operate high speed rail effectively.This week we also hear from Elea Carey and Mike Bismeyer with their regular segments.If have questions, comments, or would like to be a guest on Transit Unplugged, email us at [email protected] make sure you join the Transit Unplugged crew at ThinkTransit in Forth Worth, March 20-23.

Terry White, General Manager of King County Metro, is a life-long public transit rider in his hometown of Seattle, Washington. He relied on transit to get him to school and work, buoyed by his mother her stack of timetables. If it wasn't for public transit, Terry wouldn't be where he is today. The experience of relying on transit and growing up on the system--including turning the signs on the bus--instilled a life-long passion for transit and a clear career path (although he never did become a bus operator).Terry and Paul talk about his career journey and his vision for equitable transit that lifts up entire communities. He believes when you lift up and support those who rely on transit the most, everyone benefits. From his strong roots in social justice to his vision for new technology enabling transit, Terry has big plans for King County Metro.Terry is also the keynote speaker on the first day of the ThinkTransit conference, and we get a small taste of what he'll be talking about in his keynote later in March.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us anytime at [email protected].

Paul was at the UITP Middle East North Africa Conference and Expo in Dubai, UAE recently and this is the first of several interviews from his trip.The first is with Alexander Pazuchanics, Head of Policy & Partnerships at Vianova I/O. Alexander and Paul talk about something we don't hear much about these days, ever really--managing curb space. Not just for parking, but travel and making the best use of this public space throughout the day.We also hear from Elea Carey and Mike Bismeyer this week with communications and kindness.Finally, Paul gives us a rundown of where he'll be speaking and visiting this Spring. All this on this week's Transit Unplugged News & Views.If you have a question, comment, or would like to be a guest on Transit Unplugged, email us at [email protected].

Here's part two of our Legacy Leaders Series (listen to part 1) where Paul taps into decades of leadership, perspective, and insight from some of the foremost leaders in the public transit industry.In this episode we hear from:Paul ToliverGrace CrunicanPeter VargaMike ScanlonThe advice in this episode is second to none and everyone, no matter your role, can take something away from this to do their jobs better.Next week we bring the first in a series of interviews Paul recorded while at the UITP MENA Conference and Expo in Dubai.If you have questions, comments, or want to be a guest on Transit Unplugged, email us at [email protected].

Have you ever wondered how people get training on running a public transit agency? Public transit is a very complex business/service to run, so how do you learn everything you need to know?The answer is the National Transit Institute at Rutgers, the State University of New Jersey. Paul talks with Executive Director Billy Terry about NTI and everything it does.Like having to switch from 98% in-person classes taught around the U.S. to 100% virtual classes taught remotely.We also hear from Elea Carey on how to get your message out quickly and Mike Bismeyer on conferences as essential parts of staying current in your field.We wrap this episode with Tris, Paul, and Randi talking about the upcoming Executive Summit at ThinkTransit this March 20-23.See the detailed show notes on TransitUnplugged.com for links to news mentioned in the show, a full transcript, and more about ThinkTransit.If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at [email protected].

This is the first of two special episodes where Paul chats with some of the leading figures in public transit. These are the people who built the foundations and set the standards for how public transit is done.Their perspectives are absolutely not to be missed.On part one of the series are:Paul ToliverFred GilliamRobert PrinceRod DiridonSee the full show notes on TransitUnplugged.com for their links and contact information.Next week on Transit Unplugged News & Views we have Bill Terry, Executive Director of the National Transit Institute at Rutgers and the following week we have part two of the Legacy Leaders series with Peter Varga, Grace Crunican, Mike Scanlon, and Paul Toliver

In the public transit industry, we are all standing on the shoulders of giants. People who set the stage for the progress we're making now. The next several episodes on Transit Unplugged epitomize this fact looking back powering our way forward.This week Paul talks with Karen Philbrick, Executive Director of the Mineta Transportation Institute. Named for Secretary Norman Mineta, the Institute conducts and supports research on a wide range of public transportation topics and issues.In their interview, Karen and Paul talk about some of the hot trends and big challenges facing the industry now. We get an insider's look into some of the most forward-thinking work in public transit today.We also hear from Elea Carey on prepping your leaders for interviews and Mike Bismeyer on finding and tapping the next generation of transit leaders.Coming up next week on Transit Unplugged is the first of two Legacy Leaders episodes. Next week we have Rod Diridon, Paul Toliver, Fred Gilliam, and Robert Prince on the show. If you have a question, comment, or like to be a guest on Transit Unplugged, feel free to email us anytime [email protected].

On today's special edition of Transit Unplugged. We want it to honor the memory of Jeff Parker, CEO of MARTA in Atlanta, after his recent tragic death. He was a strong leader for his city and our industry, and will be sorely missed. Original show notes from February, 2020:“While we have to think about the future, we also have to think about the here and now and making sure that we’re improving the customer experience.”Atlanta and the surrounding area is the third fastest-growing region in the U.S. That means more people and more traffic, so public transit is essential to help boost the economic vitality and development of the region along with reducing congestion.Jeffrey Parker, GM and CEO of the Metropolitan Atlanta Rapid Transit Authority (MARTA), joins Transit Unplugged to talk about the present and future for the agency. Parker discusses the importance of MARTA becoming a more customer-centric organization – improving the reliability of the bus service, implementing new bus stops, and renovating rail stations are just part of this larger picture. Additionally, he highlights MARTA’s plans for new bus rapid transit and light rail services, and how it is essential to still focus on state of good repair while expanding service.If you want to know more about MARTA, check out their website. If you are having thoughts of suicide, there are people to listen and help. Here are just a few of the resources in the U.S. and Canada you can reach out to. Call a friend, send a text, send a message, but whatever you do, just reach out. You're not alone. There are people out there ready to help you.Canada Suicide Prevention Service, part of Crisis Services Canada.If you’re thinking about suicide, are worried about a friend or loved one, the Canada Suicide Prevention Service is available 24/7 for voice and 4pm to 12am ET for text.Call 1-833-456-4566 for help in English. In Quebec call 1-866-277-3553. Or text 45645.U.S. National Suicide Prevention LifelineNATIONAL: The National Suicide Prevention Lifeline is a hotline for individuals in crisis or for those looking to help someone else. To speak with a certified listener, call 1-800-273-8255.TEXT: Crisis Text Line is a texting service for emotional crisis support. To speak with a trained listener, text HELLO to 741741. It is free, available 24/7, and confidential. 

This week Paul catches up with Laura Koprowski, CEO of Toledo Area Regional Transit Authority (TARTA) and they talk about Laura's plan to revitalize TARTA with a new leadership team, new branding, and a new focus on customer experience.Laura and Paul also talk about the successful ballot measures that will help TARTA expand service and have a stable financial future.Next week, Paul interviews Karen Philbrick of the Mineta Institute with her views on public transit.If you have questions, comments, or would like to be a guest on Transit Unplugged, email us at [email protected].