Money on the Line: Give Your CSRs the Tools to Succeed
CSRs are the frontline employees of most home service businesses. That’s why Ralph Johnson (https://www.linkedin.com/in/ralph-johnson-8900a058/), VP of Client Solutions at CallPoint (https://callpointusa.com/), believes that owner-operators should m...
Audio is streamed directly from the publisher (audio.ausha.co) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
CSRs are the frontline employees of most home service businesses.
That’s why Ralph Johnson, VP of Client Solutions at CallPoint, believes that owner-operators should make a concerted effort to give them the tools they need to succeed.
You’re already spending marketing dollars to bring in calls — shouldn’t you equip and train your people to handle them?
Tune in as Ralph shares his thoughts on must-need tech in modern call centers, why you should incentivize your CSRs, and how to scale your CSR team with company growth.
Join us as we discuss:
[8:00] Implementing new tech for inbound calls
[12:33] Training, tracking, and incentivizing CSRs
[22:07] Scaling your call center with your company
[27:28] Telltale signs of an underperforming call center
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Register for Pantheon 2025 - see you in Anaheim!
Prometheus Award Nominations
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.
Hosted on Ausha. See ausha.co/privacy-policy for more information.