Episode 82: Creating a 5-Star Employee Experience
When you’re focused on creating five-star experiences for customers, you have to create five-star experiences for employees, too. Serving people as a core value extends to customers and employees both. Cassie Pound (https://www.linkedin.com/in/cassiep...
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Show Notes
When you’re focused on creating five-star experiences for customers, you have to create five-star experiences for employees, too.
Serving people as a core value extends to customers and employees both.
Cassie Pound, Co Owner and Vice President at Quality Heating, Cooling & Plumbing, grew her HVAC company from 10 to nearly 50 employees by focusing equally on customer experience and employee experience.
Join us as we discuss:
- What it means to be family owned vs. locally owned
- Creating a competitive employee experience
- Working with your partner — and your children
- Changing the narrative about trades to recruit women and young people
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