Episode 64: Dispatch Manager: The Company Chessmaster
Being a solo dispatcher is like playing a huge game of chess every day. But the necessary skills for success change when you’re a dispatch manager with six dispatchers under you. So, how exactly does the role change when the dispatch team scales? ...
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Show Notes
Being a solo dispatcher is like playing a huge game of chess every day. But the necessary skills for success change when you’re a dispatch manager with six dispatchers under you.
So, how exactly does the role change when the dispatch team scales?
In this episode, I chat with Barbara Pfeiffer, Dispatch Manager at The Eco Plumbers , about the delightful complexity of scaling your dispatch team.
Here are some topics we highlight in the conversation:
- The moment when Barbara realized she loves dispatching
- Training new dispatchers in 3 languages on the job
- The importance of ride alongs and technician relationships
- Advice for improving dispatching at your business
Check out these resources we mentioned:
- Episode 4 with Aaron Gaynor
- The Advantage by Patrick Lencioni
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