The Payments Podcast

This is a special episode on the Payments Podcast featuring a discussion on how the COVID pandemic is impacting accounts payable processes both from a US perspective and a global one. How hard has it been for organisations to begin this process whilst working from home, and what impact is it having on the accounts receivable process?

It’s the first time our generation has faced such a significant challenge such as COVID-19, but we’ve learnt to adapt in our struggles, and that’s exactly what we’re seeing with many small businesses. This episode on the Payments Podcast examines the challenges small businesses are facing over this difficult period and how they can adapt for survival now and into the future.

International payments. Have you ever had to make one? Always unsure if you’re getting the best currency rate, with time zones creating supply-chain difficulties, and how do you ensure the payment is always settled on time? This episode on the Payments Podcast features a special guest from Currency Cloud discussing how international payments can be a lot easier than you think, if you do it the right way.

In 2020 the threat of fraud is continuing to rise despite increased spending, why? In this episode on the Payments Podcast we’re reviewing the results from this years 2020 Treasury Fraud & Controls survey to understand why fraud is still having a huge impact on us globally, and whether organisations are focusing on the right areas of defence. Download the full 2020 Treasury Fraud & Controls survey results research report: https://www.bottomline.com/uk/resources/resource-center/research-reports/2020-treasury-fraud-controls-survey-results-research-report

The impact on late payments could be enough to end a small business, so how can we make sure customers are paying on time? This episode on the Payments Podcast is reviewing the real impact of late invoices, and how organisations can make it more worth while for their customers to pay on time. This episode also looks at the impact of technology on invoices, is there really a way of organisations getting paid on time, every time?

All companies have a duty of care to their customers. But, what does this mean in the world of financial cybercrime? This episode on the Payments Podcast reviews the responsibility organisations have when customers trust them with their payments, money and data. So far, we’ve learnt a lot about the evolving threats through real-life cyber-attacks, which are reviewed in this episode to explain how now is the time to remain vigilant in the fight against fraud.

It doesn’t always make sense to pay a fortune to give your customers access to something your business doesn’t specialise in, so why not partner with a business that does specialise in it? This episode on the Payments Podcast is examining how partnerships with other organisations not only can help your organisation grow but innovates your business, and creates a customer experience worthy of retention.

When you’re adding a new contact to pay, how many times do you check you’ve entered the right sort code and account number, more than once right? What if you’ve been given the wrong numbers - how would you know? Jack Gianella and Julien Laurent are discussing the new initiative ‘Confirmation of Payee’ and how this will confirm you’re paying the right person. They’ll also discuss how this is only the start, with new technology in place there are more ways than ever to protect your payments from fraud

How do you get paid? Think about how your expectations have changed when it comes to payments. Most people will fumble about for change when a merchant doesn’t take card. The payments podcast reviews how digital expectations have evolved when it comes to getting paid. No more waiting around for a cheque to clear, this episode looks at innovative payment methods that help a business with customer retention and make a seamless user experience.

Asia Pacific non-cash payment transactions are growing faster than anywhere else in the world, with this growth comes innovation. This episode on the Payments Podcast featuring Marcus Hughes, looks at how Open Banking is developing in the countries located in Asia Pacific, and how the UKs adoption has influenced this. This episode also looks at the difference in real-time payments between Australia, Hong Kong and the UK as well as how China have managed to distance themselves from the SWIFT network, but also have created large and fast opportunities in the payment space

With so much change in the securities landscape it can be hard for asset and wealth management organisations to keep up, especially when you take into consideration customer expectations, new technology and the regulations they need to adhere to in this space. This episode on the Payments Podcast features guest host Simon Pilgrim discussing the securities settlement process with Frederic Viard, from the Bottomline Technologies

In a world of sophisticated hackers, it’s harder than ever to protect yourself and your business from the vulnerabilities that will give them access to your payments. This episode on the Payment Podcast discusses the more modern, adventurous techniques that are being used by fraudsters, and how organisations need to be more aware of how they’re giving access to their systems and personal devices away. This episode features Julien Laurent, Market development manager for fraud solutions at Bottomline.

EuroFinance is the largest treasury focused event, with 1000's of delegates in attendance every year. This podcast episode will bring you the highlights and the most talked about topics from the event. Topics that will need to remain in the front of mind for every treasurer over the next year. This episode features Marcus Hughes, Head of strategic Development at Bottomline and a speaker at this year's EuroFinance event discussing his key takeaways from the event and giving an overview of his speaking session.

Sibos is one of the biggest events of the year for the transaction banking industry. This episode on the Payments Podcast features Marcus Hughes discussing some of the key points of this year’s event, specifically on ISO 20022, gpi, APIs and Real-time Payments.

Sibos is one of the biggest events of the year for the transaction banking industry. This episode on the Payments Podcast features Ed Adshead-Grant discussing some of the key points of this year’s event, specifically on Open Banking, Machine Learning and Artificial Intelligence (AI) and the future of Banking.

Just stopping payment fraud attempts won't cut it in today's digital payments landscape. Organisations need to be aware of any attempt and be able to track the process it would take. With one in five enterprises loosing over one million pound to payment fraud, processes aren't beating the sophistication of cyber attackers. In this episode we're talking to Jack Gianella about steps organisations can take to better protect themselves.

It’s important for organisations to keep ahead of the developing changes in the Payments landscape. In this episode on the Payments Podcast we’re talking to Gaurav Tiwari about the benefits and changes both ‘Request to Pay’ and ‘payment direct from bank account’ will have on the landscape. As well as what we can expect to see happen to the older services, such as Direct Debit.

How many paper receipts do you have stuffed in your wallet? We’re discussing the benefits of digital receipts in regards to both financial visibility and the environment. This episode features Roisin Levine, Head of Banks at Flux who is working with retail partners to move receipts digitally into your banking app. #BeatTheReceipt with tryflux.com

Payments. Late payments, International payments, Real-time payments - where do we begin? This year’s Business Payments Barometer surveyed financial decision makers in Great Britain to gain insights on the payment industry and examine the next 12 months. This episode on the Payments Podcast featured Marcus Hughes, Head of Strategic Business Development, analyzing what this year’s results mean in the Payment insights: Driving payment efficiency section of the report. For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer

The payments landscape is experiencing unprecedented change. How do organisations prepare accordingly? The 2019 Business Payments Barometer surveyed financial decision makers in Great Britain to gain insights on the payment industry and examine the next 12 months. This episode on the Payments Podcast featured Ed Adshead-Grant, General Manager of Payments, analyzing what this year’s results mean in the future of payments: Changing business landscape section of the report. For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer

45% of businesses have been impacted by payment fraud in the last year. Companies are being hit harder, losing more and recovering less as a result of payment fraud. This year’s Business Payments Barometer surveyed financial decision makers in Great Britain to gain insights on the payment industry and examine the next 12 months. This episode on the Payments Podcast featured James Richardson, Head of Market Development for Risk and Fraud analyzing what this year’s results mean in the Compliance, Fraud & Sanctions section of the report. For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer

Innovation, infrastructure and reinvention. What does this mean for the future of banks? This episode on the payments podcast features Gareth Priest, VP of product strategy, discussing the changes banks are being forced to make to keep up with the changing landscape and the top 5 takeaways from EBAday 2019.

The results are in! The Bottomline Technologies Business Payments Barometer analyses the latest trends set to impact organisations of all sizes. Now in its fourth year this annual index surveys over 400 financial decision makers across Great Britain. Cara O’Nions, Global Marketing Director, and Ed Adshead-Grant, General Manager of Payments discuss this year’s results, and what they mean in the ever changing payment landscape For the full Payments Barometer head to: www.bottomline.com/uk/payments-barometer

The new European Directive, PSD2 has been on the mind of organisations for the last few years, but how should banks be preparing for this initiative? This episode on the Payments Podcast explores what steps banks and payment service providers should take in order to respond to the opportunities and threats presented by PSD2 in this increasingly competitive payment landscape.

The new European Directive, PSD2 has been on the mind of organisations for the last few years, but how should banks be preparing for this initiative? This episode on the Payments Podcast explores what steps banks and payment service providers should take in order to respond to the opportunities and threats presented by PSD2 in this increasingly competitive payment landscape. This episode is split into two parts.

It’s such a complicated time in the payment industry, with a minefield of regulation, innovation, collaboration and fraud prevention. You can be forgiven if you’re not up to date with every current payment trend. This episode on the Payments Podcast will go over the most important payment trends to track over the next few years to ensure that even if you’re not up to date with every trend, you will be for the ones that will matter to your organisation.

Digital Transformation is all about reimagining your business in the digital age. Given the pace of innovation, it’s important that companies organically evolve their digital strategy to meet the needs and expectations of its customers when it comes to user experience and more current ways of payment processing. Jon Mahoney, Head of Digital Enablement at Bottomline Technologies, talks through why digital transformation is so important and how companies keep pace.

This episode on the payments podcast is hosted by Craig Jeffery of strategic treasurer, featuring Bottomline’s Chris Gerda, Risk and Fraud prevention officer and James Richardson, Head of Market Development. The three discuss the 2019 Treasury fraud & controls survey, along with actions to help prevent fraudulent behaviour occurring in their organisation.

Introduced in response to the global financial crisis in 2008 the New Access Model was designed to remove barriers and create a level playing field for smaller/challenger financial institutions and PSP’s to connect to Faster Payments. In this episode on the Payments Podcast, we’re talking to Julian Sawyer, Chief Operating Officer at Starling Bank and Ed Adshead-Grant, General Manager for Payments at Bottomline about how and why the market and access model for real-time payments has evolved over the last 10 years.

The way businesses and banks pay and get paid is changing rapidly. The New Payments Architecture will affect bacs payments and Direct Debits, the way everyone had known it for the last decade. With NPA having so much of a change on the payments landscape it is vital to be in the know in advance. This episode on the Payments Podcast features to Marcus Hughes, head of strategic business development explaining the exact impact NPA is set to have.

Get paid on time, every time. Cash flow is vital for small companies, with 60% of small to medium enterprises blaming late payments for serious cash-flow problems. Having the tools in place to collect payments can be vital for survival. This episode on the payments podcast is our third episode with Andrew Strickland, an accredited Bacs trainer with over 10 years' experience in Direct Debit training. In this episode, we focus on why small companies should love Direct Debits, the collection myths and how companies can take that first step towards collecting Direct Debits.

Direct Debit is the simplest way for organisations to collect regular or occasional payments from their customers but is it always that easy?. This episode on the Payments Podcast is part two of our series on Direct Debits where Andrew Strickland, an accredited Bacs trainer with over 10 years' experience in Direct Debit training. This episode specifically discusses how to make sure your organisation is compliant with the scheme rules, the benefits going paperless can bring, why Direct Debits fail and how Indemnity claims can be prevented.

In the ever-changing sophisticated landscape of cyber-attacks you need to be prepared. In this episode on the Payments Podcast, we’re getting advice on how you should plan for the worst from BTVK Advisory’s Ben Hobby, who has extensive experience in accounting and fraud investigations for both private and public sector entities. This is an episode you can’t afford not to listen to.

Did you know nearly 90% of adults pay at least one bill each month using Direct Debit? Yet many businesses of all sizes remain unsure of how they should be using it or when for their collections. This episode on the payments podcast is part one of three episodes focusing on the advantages Direct Debits give organisations of all sizes. This episode provides an overview of Direct Debits, takes into account terminology, set up, cancellation, compliance, the DD guarantee and overcoming pain points. This podcast series features Andrew Strickland, an accredited Bacs trainer with over 10 years’ experience in Direct Debit training.

Regulations aimed at detecting and preventing fraud, money laundering, terrorist financing and financial crime have more than tripled in recent years. While banks and corporates battle to stay ahead of the growing domestic and cross-border risks associated with the proceeds of crime, none can afford the financial and reputational cost of not adhering to these changing regulations and being caught in an illicit funds transfer. This episode features Sukh Vairea, Market development manager for risk and fraud explaining how to efficiently identify and mitigate money laundering and compliance risk, as well as providing guidance on what needs to be done in order to combat the ongoing threat.

Hosted by SWIFT, SIBOS is one of the most important conferences of the year for the banking industry. As the ‘go to place’ for all the up and coming industry trends it’s an unmissable event. So what happens if you did miss it? This episode on the Payments Podcast features Bottomline Technologies Marcus Hughes summarising the most important announcements, some of the most talked about topics, and he explains his four key takeaways from the event which will set you up for the year.

It’s important for any organisation to not fall behind. This episode looks at the trends in business payments for 2018/19 and how to make the most of knowing what other organisations are worrying about or investing in. Focusing on some of the most surprising results from the Bottomline Technologies Business Payments Barometer, Ed Adshead-Grant, General Manager for Payments explains what impact these will have on organisation and how to use them to give you a strategic advantage.

Open Banking, PSD2, ISO200022, SWIFT gpi, Request to pay, Enhanced data, Confirmation of payee, Payment status – what do all these mean, and more importantly how can they give your company a strategic advantage? This podcast looks at regulations previous and forthcoming to examine how payments will change over the next 5 years. This episode features Jon Rushton, Director of Commercial product management at Bottomline Technologies focusing on how to make the most out of all these changes that are taking place.

If you were given 80 million dollars what would you do with it? What about if you lost 80 million dollars? Cyber-attacks are common news in this era, you’re more likely to take a hit online than be mugged in the street. What makes this story interesting is the lengths and preparation that were put into this heist (like any good film) and how it uncovered a weakness in a payment system that moves millions of payments around every day. James Richardson, Head of market development for fraud and risk dives into the details of this heist and answers the questions that are on everyone’s lips.

We are all familiar with the revolution of Open Banking in the financial industry. It promises to drive innovation and make it easier for customers, banks and other third-party providers to share data but what does this really mean for your business and how can Open Banking affect you? In this episode, Charles Bennett, Head of Propositions explains what SME’s can do to take advantage of Open Banking to give them a strategic advantage. We also look at where we can expect to see the most change, and what businesses should focus on if they want to be ahead of the game.