The Payments Podcast

Our payments podcast this week covers the results of our exclusive survey with anti-fraud specialist Themis. Join Eliza Thompson, Financial Crime Researcher from Themis, and Mohammad Al-Zraiqat, Global Senior Product Manager from Bottomline as they discuss the importance of detecting and preventing fraud episodes and develop aggressive case management practices to investigate and resolve different kinds of fraud threats.

In this episode, industry expert James Richardson, Head of Market Development Risk and Fraud for Bottomline, talks about the rise in fraud and financial crime based on the findings of the latest 2022 Global Business Payments Barometer covering topics like fraud defences, insider fraud, multifactor authentication and more.

Did you know that 52% of organizations in the UK agree that there is an increase in insider fraud and collusion? This is one of many topics covered in this podcast episode. Listen to detailed insights from Marion King - Chair, Payments Association Advisory Board, Charlotte Crosswell - The chair and trustee of Open Banking along with James Richardson - Head of Market Development Risk and Fraud from Bottomline, and Ed Adshead-Grant - Director of Strategic Business Development from Bottomline as they chat through the findings of the '22 Business Payments Barometer.

The 2022 Business Payments Barometer is finally here, and our two incredible subject matter experts, Curt Raffi, Chief Product and Innovation Officer, and Colin Swain, Global Head of Platform and Product Transformation, discussing key findings from the report from a UK and US perspective. You can read the full report on our website: https://www.bottomline.com/uk/2022-business-payments-barometer

Following the foundation on protection needs for cryptocurrency laid out by Marcus Hughes, Head of Strategic Business Development. In part 2, he explains the regulator's approach to blockchain globally, their supervision of crypto-assets, work done to mitigate its risks, and much more.

Blockchain and its assets have made their way into the financial services industry and are a topic that everyone wants to know more about. In this part 1 of our 2-part series Marcus Hughes, Head of Strategic Business Development at Bottomline, lays out the foundation of essential cryptocurrencies such as consumer protection, data protection, and fraud protection.

Even though many businesses have implemented bank account validation and verification platforms, there are still companies that haven't adopted them. Mark Bish, one of Bottomline's Product Leads, speaks to Jacqueline Powell on the effect the business will have and their susceptibility to fraud if not taken the measures.

Payments have grown in importance in the Asia-Pacific region's entire banking environment, currently accounting for 44 percent of total banking revenues. Eli Shoshani, who heads up the APAC region for Bottomline, talks to us on the revolution on business payments, and the spend and scale of digitization.

Does the introduction of Open Banking and variable recurring payments (VRPs)put existing payment options in question, or complement existing payment types and create more choice for users? Bottomline’s Strategic Customer Success Manager, Richard Ransom, offers us insight into the topic of Open Banking and its impact on Direct Debits.

Once considered a secondary threat, insider fraud is a growing challenge for banks, demanding urgent attention. Are banks in denial about acknowledging this significant issue, or do they have too many competing priorities on their plate? Bottomline’s Ruud Grotens chats with Elizabeth Humphrey of Themis on the recent Insider Fraud in Banks research

AP (Accounts Payable) automation has helped banks to be more efficient and tackle the expense of paper checks. But the time has come to spotlight AR (Accounts Receivable), the collections side of the business. Nick Babinsky, SVP and General Manager of Billtrust’s Business Payments Network (BPN) talks to us about their mission to digitally transform AR and simplify B2B commerce.

One of the most financially destructive cyber-crimes is business email compromise (BEC), also known as email account compromise (EAC). Business email breach is hazardous enough to draw the attention of the FBI and other law enforcement organisations such as Interpol. This podcast episode covers strategies to stop your business from becoming the target of such attacks. Chief security officer for Paymode-X, Chris Gerda, addresses the rise in BEC and other types of Accounts Payable fraud.

Although subscriptions are not new, how businesses, such as golf clubs and charities use them is undergoing an evolution. It’s a payment type that’s shown significant growth over the last 9 years, so its application goes beyond the traditional subscription businesses. Listen to our expert Jon Rushton, GM for Bottomline Payment Services, to understand whether your business could adopt a subscription model for collecting cash and what considerations you should contemplate.

In the final part of the CBDC series, we chat to Marcus Hughes, Head of Strategic Business Development at Bottomline, who equips us with the developments of CBDC beyond the UK, their effect on data privacy, and considerations for CBDCs in practice.

Marcus Hughes, Head of Strategic Business Development at Bottomline, talks about all things we need to know about Central Bank Digital Currencies (CBDC’s). In this part 1/2, learn about CBDC’s, their risks, how they differ from other digital currencies, and much more.

This final episode in our 3-part series discusses the impact and benefits of Open Banking for different sized companies and the trends emerging in the Open Banking and Open Finance space. Marcus Hughes, Head of Strategic Business Development at Bottomline, shares his opinions.

In the second of three episodes, listen to Bottomline's Head of Strategic Business Development, Marcus Hughes, talk about the evolution of Open Banking to Open Finance and how it’s gaining traction. He discusses which countries are welcoming the change and their approach to adapting to new data rights and sharing

Open Banking is turning into Open Finance and will, in time develop into Open Data. In the first of three episodes on this topic, Marcus Hughes, Head of Strategic Business Development at Bottomline, shares his insights on the current adoption of Open Banking, the evolution of Open Banking to Open Finance and the process behind the information sharing and payment initiation services.

The CFO's duty of simply handling spreadsheets and tracking money-in and money-out is long gone. Now the CFO is responsible for finance's crucial functions. Listen to Tracy Kantrowitz, Vice President, Marketing for Treasury at Bottomline, and Paul McMeekin, VP Solutions Marketing + Channel Enablement at Bottomline, share their opinion on the recent AFP conference and the significant period of change in the Treasury transformation journey.

UX in digital banking has never been more important. When it comes to how people pay and get paid, users have high expectations of both technology design and processes. In this podcast episode, Bottomline's CXO, Brian McLaughlin, discusses the importance of UX in the technology-driven corporate payments sector.

Understandably, financial firms and large organizations are devoting much attention to fighting payment fraud and complying with sanctions obligations. But among the total crime costs, only 1% of those illegal gains are frozen or seized by authorities. Bottomline’s Ruud Grotens, Head of CFRM Solution Consulting, and Omri Kletter, Global VP Product and Strategy, discuss fraud and sanctions compliance and effective ways to flag and tackle fraudulent activities.

A dynamic landscape and the unprecedented pace of change make for an exciting and demanding marketplace, increasing the need for Capacity, Cost, and Competition. James Hodgson and Tim Tor from NatWest talk with Chris Peck of Bottomline and Teresa Connors of Payment Matters about the effectiveness of partnerships and collaborations and the difference it makes in better-serving customers.

The European Commission is applying new directives and regulations to automate and harmonise how shares are traded and settled. Fred Viard, from our Swiss office, explains to financial institutions and securities management firms about the impact of the next milestone, SDR (the Settlement Discipline Regime).

Bottomline’s Marcus Hughes shares with listeners his view on the intelligent use of data and analytics and how this drives improved financial performance for companies across their payables, treasury and receivable activities

As payments technology speeds up, fraudsters are champing at the bit to get a piece of the pie. Faster payments mean faster fraud. But what does this mean for businesses who are considering embracing real-time payments? What steps should they be taking to embrace digital trends whilst ensuring their payments are kept safe and secure in the process? Chris Gerda and Jessica Cheney share their insights and advice with our listeners.

During the pandemic and at the drop of a hat, treasurers worldwide had to offer insight into their company’s liquidity in real-time. Not easy when you’re pulling data from several sources, and often manually. Given new industry initiatives and technology advancements, treasurers can now access truly connected, real-time financial management. Kevin Grant shares his insight into the need for speed and how real-time liquidity and visibility can deliver greater intelligence to the business.

With payments already trending towards automation pre-pandemic, a new virtual environment has pushed digitization into overdrive. In this episode, we speak to Gunita Bindra on how habits have accelerated and what this means for business payments.

Payment innovation should be classed as a win-win for organisations and consumers alike but actually 20% of small companies are unaware of any upcoming payment initiatives. This episode on the payment podcast reviews what insights the 2021 Business Payment Barometer had around regulation and industry initiatives such as Open Banking and ISO 20022. Download the full report at: bottomline.com/uk/payments-barometer

It’s no surprise that in the light of everything receiving money has become more important than ever for organisations of all sizes. The latest episode on the payments podcast reviews how organisations are managing their cashflow and how these changes depending on size of business. Download the full report www.Bottomline.com/uk/payments-barometer

The challenge of fraud risk continues, as almost 1 in 2 businesses have seen an increase in insider fraud and collusion in the working from home environment. This episode on the Payments Podcast reviews what this year’s 2021 Business Payments Barometer revealed when it came to Payment Fraud and how businesses can take these insights to apply them to their business. Download the full report at: bottomline.com/uk/payments-barometer

The 2021 Business Payments Barometer by Bottomline is 800 organisations of all sizes sharing what’s been important to them over the last year, and what will be vital over the next 12-months. Full of new regulation, trends and ways to get paid the latest episode on the Payments Podcast is experts from Lloyds Bank, ACT and the Federation of Small Business discussing their key takeaways from this year’s report, and the statistics they think businesses need to take notice of. Download the full report at: www.Bottomline.com/uk/payments-barometer

When Open Banking was first introduced year’s ago, the rise of consumer apps rocketed. But, Open Banking actually offered many benefits in the world of business payments, but the business world struggled to keep up. The latest episode on the Payments Barometer reviews what benefits businesses should be making the most of when it comes to Open Banking and where the driving force is coming from.

In todays digital landscape is it possible to always be one step ahead of the fraudsters? This episode on the Payments Podcast focuses on the benefits of cloud-based flexible case management systems for todays fraud professionals. Debunking common myths associated with cloud fraud solutions, and highlighting what professionals should be on the look out for in new systems.

The latest episode on the Payments Podcast is from a recent Open Banking Expo conversation. Featuring Ed Adshead-Grant from Bottomline and Simon Lyons from Open Banking, hosted by Adam Cox from Open Banking Expo. This episode focuses on the growth of Open Banking in the year ahead, highlighting progress made in both the ecosystem and broader adoption levels. Is this the year of hyper-growth in Open Banking Payments?

The events of 2020 challenged businesses in new ways. The world is becoming a more advanced digital landscape at a quick pace. This episode on the Payments Podcast provides insight into how user experience and innovation bring together the advancement in technology meeting the new payment demands businesses face and how this will change and grow in 2021. Having the right User Experience in place can be the difference between customer retention or loss.

Part 2: Marcus Hughes and Christina Segal-Knowles are back for part 2 of the conversation around payments. Part one featured discussions on the pandemic changing the way we pay as consumers and businesses, innovation and financial stability and the future of Stablecoin. In this second part of the in-depth conversation, Christina and Marcus discuss the UK Payments Landscape including ISO 20022, the Bank of England latest report the FPC's Financial Stability Report, Brexit, and their predictions for 2021. This conversation will be featured in the forthcoming Outlook on 2021 book released by Bottomline featuring a number of other industry experts.

Part 1: Marcus Hughes chats to Christina Segal-Knowles, Executive Director for Financial Markets Infrastructure at the Bank of England about Payments in the current landscape. Touching on topics such as: How is the pandemic changing how consumers and businesses pay and get paid? What role does innovation play in financial stability? As well as, how likely new forms of cryptocurrency such as Stablecoin are to becoming mainstream payment systems, or not. Listen to this in-depth two-part discussion around some of the most talked-about payment topics. This conversation will be featured in the forthcoming Outlook on 2021 book released by Bottomline featuring a number of other industry experts.

The payments podcast is reviewing what trends are on the horizon for the upcoming year. While no one could have guessed the outcome of 2020, it led to an accelerated adoption of some of the key trends for the year in the payment landscape. Ed Adshead-Grant is back on the show, this time talking about Brexit, consumer trends, ISO 20022 and new innovations.

Highlights from AFP2020 include the value of data science in cash-flow forecasting, as well as the digitalisation of receivables and the challenges that come with it. This episode of the Payments Podcast features Alana Streit, General Manager of North American Corporate Payments for Bottomline, as she joins podcast host Rich Williams to review this years key takeaways. Unsurprisingly, unrelated to payments, COVID-19 also got a look in. Discussion surrounded the impact that the pandemic has had on our working days and how we can consider the changes that our cognitive abilities go through throughout the day to structure our time productively.

Does your bank have confirmation of payee in place? Whether it’s a small tick, or a logo, the fact your bank confirms the sort code and account number match is as important for your payment as it is for them. Authorised push payment (APP) fraud is a scam where the victim is tricked into making large bank transfers to an account posing as a legitimate payee, and the cost of this fraud is usually covered by the banks. This episode on the Payments Podcast reviews how CoP is impacting not only the top 6 banks, but the challenger banks in the market, and where the future lies for this regulation.

Business payments transformation starts now. AP automation has never been as vital to get right for corporates in today’s landscape. In-line with AFP2020 the payments podcast is speaking to Tristan Thompson of UMB Bank to understand his views on AP automation innovation, and what corporates should be taking into consideration

Banking and Finance industry trends from ISO 20022 to digital innovation and data security. The Payments Podcast follows on with a second event summary of this year's virtual Sibos 2020. Marcus Hughes recaps how even through the digital platform, Sibos2020 has given insights for the banking and finance industry in topics such as digital innovation in payment and securities, regulatory compliance, data security, and a strong focus on the adoption of ISO 20022. This year's event had a strong focus on Covid-19, with almost every session referencing the pandemic, so how will this change the way things are done in this industry?

Did you attend Sibos2020? This year’s event was entirely virtual, but insights remain just as crucial for the finance and banking industry for the following year. This episode on the Payments Podcast features highlights from the event, including what steps global corporates should be taking to keep up-to-date with regulation and trends, and the impact of fraud. As well as the steps we need to put into place to protect our businesses and customers.

Correspondent banking traces its roots to the Italian Renaissance and trading routes through Florence. Payments Podcast speaks with Alan Koenigsberg, Global Head of New Payment Flows at Visa Business Solutions, and Rob Eberle, CEO, Bottomline, to discuss the new world of cross border payments, the good and bad of the traditional correspondent banking model and how some of today’s tech giants are bringing new options into the market.

This year’s Eurofinance was entirely different from ever before. With the global pandemic, it would be impossible to get 1000’s of delegates in a conference together, which is why this year, the show went virtual, but this didn’t stop the insightful sessions on what’s to come in the world of treasury. This episode on the Payments Podcasts focuses on the upcoming trends every treasury department will need to know and learning whether they are reliant to the pandemic or here to stay.

During Aite Group’s Financial Crime Forum, four leading fraud experts examined AML and fraud in financial crime in 2025. With the changing payment landscape and sophistication of fraudsters, what can we expect, and how should we prepare? The Payments Podcast speaks to Omri Kletter, one of the fraud experts on this panel, to gather his thoughts on the topic

This episode on the Payments Podcast will focus on payment transformation and the industry’s progress towards building a digital payments ecosystem. Marcus Hughes reviews a wide range of topics, such as: [1.13] COVID’s impact on the world of payments [8.26] ISO 20022 including timetables and main advantages [18.17] Real-time & Cross-border payments [29.20] Emerging payment initiatives [32.02] Open Banking & PSD2 [39.17] APIs [44.16] Future of Open Banking [46.56] Request to Pay [1.00.37] E-invoicing

240 million COVID-related daily spam messages are blocked by Google. But, what about the ones that get through? Fraudsters are sophisticatedly using the current landscape to target business payments. This episode on the payments podcast is extracted from a recent webinar detailing which fraud attempt has been the most prevalent with COVID-19 and how to protect your payments environment.

The cheque has evolved over the last ten years, as expected. This episode on the payments podcast is reviewing how cheques have changed to keep up to date with the digital consumer that expects payments fast. But, what does this mean for the security of cheques which was once almost impenetrable. Spoiler alert, it’s good news for the fraudsters

This episode on the Payments Podcast features Amber Burridge from Cifas and James Richardson reviewing the latest payment fraud trends using industry payment data. Both Amber and James highlight key best practise techniques your business can use to help make sure you don't become the next victim of payment fraud.