The Josh Bersin Company

This week Coursera announced the acquisition of Udemy, demonstrating the accelerating collapse of the 25-year old traditional online learning industry. As I explain in this podcast, this industry is not going away but it’s being quickly and radically transformed by AI. The upside here is a new, highly personalized world of professional development ahead. While courseware, certifications, credentials, and online curricula won’t disappear overnight, the business model of providers is changing very quickly. In this podcast I explain this shift and also show you how our particular Galileo business model works. As someone who participated in the birth of this industry in 1998, I could not be more excited about this new world. If you’re a corporate HR or L&D professional, this transforms your training function. If you’re a vendor or consultant, this changes your business model. And if you’re a business person or senior leader, you have an exciting new world of professional development appearing before your eyes! Stay tuned for more as this market shift accelerates. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information How AI Is Blowing Up The Corporate Learning Market: The Whole Story The Revolution of Corporate Learning: Join The Crusade (research and case studies) Galileo: The AI Rebirth of The Josh Bersin Academy Chapters (00:00:00) - The collapse of the online learning industry(00:07:29) - The New Paradigm of Continuous AI-(00:17:43) - The Transformation of L&D

Talent Acquisition is perhaps the most important but also complex part of business. In this podcast I explain the intricate details of this $750 billion market, which is now being transformed by AI. As you’ll hear, recruitment is far more nuanced than you may think, so “experts” in HR can do some pretty amazing things. I hope this podcast helps you see the entire landscape and also understand where and why AI can have such an impact. Many tech companies have tried and failed to transform the market (Google Jobs failed, Facebook Jobs failed), yet some thrive and deliver tremendous value. As you listen to this podcast I hope you get a better sense of where this market is going and I encourage you to get Galileo and ask Galileo to explain the vendor market in detail (it is updated almost daily). As always I welcome your feedback and if you have an amazing or interesting story to share, please reach out to us. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Talent Acquisition Revolution: How AI is Transforming Recruiting (research) AI-First TA Transformation: Join the Revolution! (certificate course) Talent Acquisition Factbook (Benchmark your TA team). Chapters (00:00:00) - The Process of Hiring and Talent Acquisition(00:07:42) - The 3 Step Process on Hiring Process(00:12:49) - Interviewing the Right People(00:22:23) - One more message about talent acquisition(00:26:18) - A message for recruiters and talent acquisition professionals

Tristram Gray, Chief People and Corporate Affairs Officer at Kmart Group in Australia, explains how the retail giant is revolutionizing high-volume hiring with AI. Managing 55,000 employees across 450 stores, Kmart recruits 12,000 people annually while processing hundreds of thousands of applications. Tristram shares how the company uses Sapia.ai to create a mobile-first, simulation-based AI assessment process that evaluates candidates on culture, values, and behaviors rather than traditional resumes, previous experience, or technical skills. The results are remarkable: 73% reduction in time-to-hire (from 44 days to 11 days), 2.5 times longer retention, enhanced diversity, significant cost savings, and 9 out of 10 candidate satisfaction – which translates to a better brand and customer perception of the retail company. Tristram discusses the importance of providing personalized feedback to every candidate, the transformation of recruiter roles from reactive hiring to proactive talent planning, the need for change agility with operations and HR, and his philosophy that AI, when used ethically and responsibly, can create deeply human impact. This conversation offers powerful insights for anyone navigating the introduction of AI in HR. Additional Information Powering the Frontline Workforce: How Frontline-First Companies Thrive The Talent Acquisition Revolution: How AI is Transforming Recruiting New Galileo Certificate Program: Elevating Talent Acquisition with AI Chapters (00:00:03) - What Works: Kmart's AI Hiring Strategy(00:01:04) - Kmart's Chief People and Corporate Affairs Officer on the challenges of(00:05:44) - What Makes a Good Fit for Your Company?(00:13:57) - Australia's diversity program(00:14:52) - The Return on Recruitment by 2020(00:17:11) - How did the role of the recruiters change(00:19:01) - The Professional Roles of Distribution Centers(00:19:56) - In the Elevator With AI Recruitment(00:21:22) - What Works in Your Hiring Process

Today I discuss the leadership theme of Arrogance vs. Humility. It’s a big topic and covers many parts of a company’s cycle of growth and variations in styles of leadership. Without judgement, I wanted to discuss the topic in this era of massive AI investment, huge bets on the future, and many ongoing layoffs. There are good reasons for arrogance and it also has its problems, so I decided to share my thoughts. I also discuss our upcoming 2026 Imperatives research coming in January and give you some insights on the new features in Galileo to help transform the way we assess, coach, and develop our leaders. (And we’re all leaders now.) Additional Information Palantir CEO Alex Karp Interview w/NYT Andrew Sorkin Anthropic CEO Dario Amodei Interview w/NYT Andrew Sorkin Gavin Newsom California Governor Interview w/NYT Andrew Sorkin Chapters (00:00:00) - Arrogance vs Humility(00:00:58) - Does Arrogance Affect Our National Security Strategy?(00:05:09) - Is It Bad to Be Arrogant?(00:05:56) - In the Elevator With Science and Business(00:07:09) - Arrogance vs Humble Investment in AI(00:13:24) - Leadership in the AI world(00:17:12) - The Future of Strategic Imperatives with Galileo(00:18:27) - Arrogance and the Future of HR(00:24:11) - How to Win as a Chief Executive Chro(00:26:02) - A Year of Disruption in the Workplace

In this podcast I describe our newest CHRO Insights research, based on 25,000 CHRO profiles and detailed analysis of their job history by Findem. What you see is that CHRO tenure has dropped by 20% in the last five years, the role is still primarily held by women, and the pay levels of CHROs have not kept pace with the pay of other C-level officers. Despite these challenges, the scope, role, and importance of the CHRO has rapidly increased, leaving many CHROs to take on roles a Chief Transformation Officers, Chief Strategy Officers, and even Chief AI Enablement Officers. And the career path to CHRO and from CHRO is changing. Listen here to understand more. You can download the overview here. You can get access to the detailed research by licensing Galileo, the essential AI Agent for HR, or by joining our corporate membership. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Josh Bersin Company Launches Research and Advisory Service for CHROs, a Role Under Increasing Pressure Understanding the Path to CHRO (research report) The Pivotal Role Of Chief HR Officer in AI Transformation Chapters (00:00:00) - The State of the CHROs(00:04:11) - The role of HR in an AI company(00:13:24) - What's the pressure on HR Chros?

This podcast is one I’ve been working on for months. Jane Hoskisson, Director of Talent, Learning, and Diversity for IATA (the world’s advocacy, support, and training provider for 300+ airlines). Jane is joined by Alina Aronberga, HR Aviation Leader (former SVP of HR for Air Baltic), who partnered with IATA and others in GAAST, The Global Aviation and Aerospace Skills Taskforce. (You will hear Jane and Alina discuss GAAST in the podcast.) Jane and Alina discuss many things, including the rapid growth in airlines, the critical need for talent, skills, and diversity, and their comprehensive Future of Work Aerospace Industry Skills Matrix. This industry skills model, which defines skills at four competency levels, details the industry-wide skills for the major job roles in an airline. It also describes the way these skills will change with AI. And this entire model, which integrates detailed product and operation plans from Boeing, Airbus, and many airlines and service providers, was developed with Galileo® As Jane explains in the discussion, Galileo was the thought partner, AI consultant, and analyst that directly helped IATA develop this model. This means that any airline, airline provider, or aerospace manufacturer, can get the model from IATA and GAAST, and use Galileo to understand how these new roles and skills impact their operations, product plans, services, and internal talent strategies. Galileo, loaded with this data, is now available for thousands of aviation HR professionals to help with recruiting, job design, pay and benefits analysis, and training. And there’s more. Through Jane and Alina’s relationships with airlines and other sources of business and economic data, the model describes how aviation talent needs vary by geography. Aviation skills in demand in the US, for example, are tilted toward space travel and aeronautics. In the middle east, where airlines are doubling in size in 4-5 years, the critical skills are in pilots, crew, and front-office staff. You can download the latest version of the skills matrix here, and there’s lots to learn by simply reading it. You can see how this authoritative, highly researched model can be used for training, hiring, succession, pay, and all the critical decisions airlines must face in this unprecedented period of growth. Interested in the topics and stories shared here? Join us at our annual conference Irresistible 2026, on June 8-10 at USC in Los Angeles! For those of you who are in other industries, let me assure you that airlines have precisely the same talent, hiring, leadership, and training problems you have – but with a safety and regulatory-driven urgency not seen in any other industry. So these are complex, highly skilled HR teams and we can all learn a lot from their experiences and stories. I want to thank Jane, Alina, and all our airline clients and partners for supporting this work. We have much more to talk about in this fascinating industry, so please listen, learn, and join us at Irresistible. Like this podcast? Rate us on Spotify or Apple or YouTube. Addit... Chapters (00:00:00) - Interview: Jane Hoskissen from IATA on Diversity in the(00:01:26) - Analyst: The airline industry's complexity(00:04:37) - Airline Diversity in 2017(00:05:49) - Your Group's Talent Work(00:07:10) - The Future of Work(00:09:29) - Employment Strategy: The Talent Model(00:17:55) - What is the role of skills in the airline industry?(00:20:02) - Do You Look to Airlines as Human Capital Leaders?(00:21:35) - Thanks for your Galileo work

Everyone: one of the big existential changes in management and leadership is a whole new model for talent. Today, for the first time in human history, we’ve agreed to pay one person a $Trillion dollars for his skills (Elon Musk). And this trend is growing. Google paid $2.7 Billion to hire Noam Shazeer, the co-founder of Character AI. Mark Zuckerberg paid around $100 Million to hire Jiahui You, a top OpenAI researcher. And others, Lucas Beyer, Alexander Kolesnikov & Xiaohua Zhai, were rumored to receive $100 M signing bonuses to join Meta. What’s going on? What happened to our belief in the “bell curve” of performance, forced rankings, salary bands, and all the traditional ideas of talent management? Well it’s time to throw that stuff out the window and think differently. As many researchers have pointed out, including Boris Groyberg from Harvard, these “hyperperformers” can deliver 100 to 1000 times higher outcomes than an “average” employee and their utility and value is very hard to reproduce. Groyberg’s studies show that hyper-performers in one company turn into middling performers in another. And this is borne out by our research, which shows that individuals who fit the culture and behaviors of a company well can absolutely deliver 10-fold higher performance than those who “grind the gears.” All this said, the traditional talent management model has not worked out well, and I want to encourage you to ditch it. Even the job market itself bears this out: some “10x engineers” make 5 times as much money as engineers sitting next to them, and the same is true for sales people, consultants, politicians, and athletes. (The top ten NBA players make 7X more pay than the “average” NBA player.) So why do we try to “commoditize” this into a bell-curve based talent system? Integrated Talent Management, as defined by HR, leads to over-hiring, layoffs, and all sorts of “performance commoditizing” effects. If you use the Talent Density philosophy, by contrast, you wind up with a smaller company which performs at a much higher level. Listen to this podcast and I’ll explain all that needs to be addressed. Suffice it to say that in a world of AI-powered Superworkers, it’s your talent system (as a whole) that’s going to drive extraordinary growth and competitive advantage, not fitting people into the bell curve. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Myth Of The Bell Curve: Look For The Hyper-Performers How To Create Talent Density We Wasted Ten Years Talking About Performance Ratings. Seven Things We’ve Learned. Galileo: The World’s Trusted Agent for Everything HR Chapters (00:00:00) - Initiated Talent Management: The Future of Talent(00:06:11) - Talent Management and the Layoff Cycle(00:08:53) - Talent density and the management process(00:17:03) - Bradley: Talent density and the culture(00:22:14) - Airline Industry

This week I discuss AI economics and explain the details behind the AI “Bubble” we read about. Where is all this money for data centers coming from and where is it going? What are the business and economic risks of all this hyper-investment? Which vendors are likely to survive? And what’s going to happen to price we pay for AI chatbots, compute resources, and apps? As you’ll hear, this is a big topic for the year ahead and you’ll understand why it’s time to sharpen your pencil as you plan and build you big AI solutions for the year ahead. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Here’s why concerns about an AI bubble are bigger than ever (NPR) Gen AI Is Going Mainstream: Here’s What’s Coming Next The Josh Bersin Company Partners with Microsoft on Copilot Tuning for HR Experts Galileo: The World’s Trusted Agent for Everything HR Chapters (00:00:00) - AI and HR Economics(00:03:41) - Will AI Cost You Any Money?(00:12:41) - The Future of AI Vendor Layoffs(00:16:27) - Employee Experience: The Future of AI

In this podcast I discuss the evolution of AI in the enterprise and how we shift from a focus on individual productivity to a focus on multi-functional Superagents. In HR, where I focus, the idea of Superagents lets us rethink our HR practices from the ground up and vastly simplify the way our company works. And Superagents bring autonomy to business. Think about it this way in the world of autos. An “Assistant” is power steering or power brakes, helping the driver do their job. An “Agent” is like automatic lane control or collision detection, “taking over” the car under certain conditions. A self-driving car like Waymo or Zoox is a Superagent, shifting to the big goal: getting from point A to point B. In a self-driving car there’s no need for a steering wheel or even driver’s seat. Likely in a Superagent for recruitment the job of “recruiter” is vastly changed and in a Superagent for L&D an instructional designer may go away. Similarly a “digital twin” does not assist an expert, it literally recreates and expert, enabling that person to free up to do more. Listen to this carefully, it sets you up for some exciting new ideas in your corporate AI solutions in 2026. Additional Information The Road To AI-Driven Productivity: Four Stages of Transformation Digital Twins, Digital Employees, And Agents Everywhere Galileo , The Essential AI Assistant for Everything HR Chapters (00:00:00) - The Future of AI in the Enterprise(00:03:38) - AI Agents: From Individual Assistance to Multiprocess Agents(00:06:19) - What Are the Super Agents of the Autonomous Car?(00:12:33) - HR's Product Oriented Organization(00:18:51) - Super Agents: The Future of Performance Assessment

This is exciting news: soon you will be able to embed Galileo® into your own version of the Microsoft Copilot with Copilot Fine Tuning and turn your company’s AI agent into an HR, management, and leadership guru. In this podcast I explain the new Microsoft Copilot Fine-Tuning feature, which lets you build your own customized Copilot, trained in management, leadership, and HR. I also explain the difference between the fine-tuning option and RAG (retrieval augmented generation), the way the Copilot and other agents access typical corporate documents and data. To my knowledge this unique feature is only available in the Microsoft Copilot, and the company is highlighting many unique use-cases. In the case of HR, management, pay, leadership, performance management, and other HR-related topics, the Galileo fine tuning turns the Copilot into a world-class HR consultant, advisor, and educator. Stay tuned for more information on this exciting product direction and click here to watch the demonstration released at Microsoft Ignite this week. If you would like to be one of our early customers for Galileo for Microsoft Copilot, please register here. More Information The Josh Bersin Company Partners with Microsoft on Copilot Tuning for HR Experts (article) Fine-Tuning vs. RAG Video Explanation Gen AI Is Going Mainstream: Here’s What’s Coming Next Galileo: The World’s Trusted Agent for Everything HR Chapters (00:00:00) - Microsoft Copilot: Fine Tuning the AI Agent

I’m excited to publish my recent discussion with Jacqui Canney, CHRO of ServiceNow (previously CHRO of Walmart & WPP). Jacqui describes her career and her vital role as Chief People and AI Enablement Officer at one of the fastest growing enterprise software companies in the world, and also explains her mission to enable AI for more than 3 million of ServiceNow’s customers. Jacqui also describes how their HR team developed more than 1,000 HR use-cases and later refined these to 27 by building a rubric to evaluate AI opportunities. This is an inspirational conversation which will help you understand the role of the CHRO in AI transformation and the AI Playbook you can follow in your own company’s journey. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Pivotal Role Of Chief HR Officer in AI Transformations CHRO Insights: Understanding The Path to the CHRO How To Make AI Work For People: ServiceNow AI Playbook Introducing Galileo for Managers, The Leadership Guru At Your Fingertips Chapters (00:00:00) - ServiceNow's HR Event(00:00:16) - In the Elevator With Accenture's Leaders(00:05:17) - What's It Like Working With Bill McGovern?(00:07:26) - Bill Gates on the People Pact(00:08:57) - ServiceNow Chief AI Transformation Officer's Role(00:11:17) - ServiceNow's AI Enablement and Learning(00:15:37) - How to Upskill your People Operations Team with AI(00:17:54) - WSJDLive: The Future of HR with AI(00:21:38) - What We Need in HR: Super Agents(00:23:03) - Six Big Things Businesses Are Taking Advantage of AI(00:25:20) - What Advice Do HR Leaders Have For AI?(00:29:16) - What HR professionals need to do to stay ahead in the AI world(00:31:55) - A Year in the Life of ServiceNow

This week I tell you about how the new world of corporate learning has rapidly evolved, and how AI-native learning, digital twins, and coaching all come together. It feels like a tornado has begun and all these standalone technologies are colliding, giving you the most exciting new business and career opportunity for L&D in many decades. And for vendors and investors, I explain why I believe this is the trillion dollar opportunity of the decade. I hope you learn a lot from this podcast and get your hands on the Galileo Suite to get started. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information 2025 Market Trends Webcast Replay (with promo code for Galileo at end) The AI-Native Corporate Learning Revolution (research) Arriving Now….. The Digital Twin. Gen AI Is Going Mainstream: Here’s What’s Coming Next Chapters (00:00:00) - Digital twins and the revolution in corporate learning(00:01:06) - Learning in the Age of AI(00:07:39) - The Digital Twin: The Learning Industry(00:13:19) - Rolls Royce: The Digital Learning Challenge

Hallie Condon, Chief People Officer at Chili Piper explores how the company uses AI to optimize employee experience in a fully remote, global environment. Hallie shares how Chili Piper empowers its workforce across 36 countries by intentionally building culture, leveraging automation, and fostering transparency through innovative decision-making processes. The conversation delves into the company’s unique approach to onboarding, offboarding, and continuous feedback, as well as their commitment to democratizing input and encouraging experimentation. Hallie also discusses Chili Piper’s focus on AI enablement, including launching an AI stipend and developing internal tools to streamline HR operations. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Culture Always Wins (Video) Gen AI Is Going Mainstream: Here’s What’s Coming Next The Big Reset Playbook: Organizational Culture & Performance Galileo: The World’s Trusted Agent for Everything HR Chapters (00:00:04) - What Works: Cultivating a Remote Culture(00:00:49) - How It Works: Chili Piper's Remote Workforce(00:03:53) - Hibob and Automation: How Did That Implementation Go?(00:05:34) - HRS and HR Workflows Automated with HIBOP(00:09:16) - The Decision Memo Process(00:12:57) - Thrive: The Decision Memo(00:14:40) - Piper Jaffray on AI & HR Systems(00:19:42) - A Day in the Life: Best Practices(00:21:02) - What Works For Your Company?

After 60,000+ miles of travel and meeting with hundreds of companies, I’m here to share what I’ve learned. The simple message is that Gen AI has now gone mainstream, yet many companies are thinking about this in different ways. The current state is what we call “Stage 1 AI” focused on individual productivity, but more advanced AI solutions are coming. Here is my discussion of where we are and what’s coming next, and we look forward to sharing much more (and our AI Agent Blueprint) in the coming weeks. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Gen AI Is Going Mainstream: Here’s What’s Coming Next (and Wharton survey) AI and HR Trends for 2026: Webinar BBC Finds That 45% of AI Queries Produce Erroneous Answers AI: Not Always Right, But Seldom In Doubt (podcast) Galileo: The World’s Trusted Agent for Everything HR Chapters (00:00:00) - A Year in the Life of HR and AI(00:00:32) - The AI adoption and maturity of business(00:07:47) - The Need for Multifunctional AI(00:12:27) - Can we Build an AI-based HR System?(00:14:16) - The role of the builder in the multifunctional world(00:15:35) - Fear of AI in the Workforce(00:17:54) - Will Your Jobs Be Eliminated?(00:23:24) - On Job displacement and the future of AI(00:24:55) - The Super Manager Webinar

AI vendors are building infrastructure, companies are shedding jobs, and we’re starting to witness the most rapid business transformation in centuries. In this podcast I look back on 2025 and show you where we are – with AI transformations, the job market, and the massive organizational changes in business. And I explain the Rise of the Superworker an its impact on you. New research by Wharton shows that AI optimism and adoption is increasing dramatically. For more details, join me next week for the webcast “2025 Market Trends: AI, HR, and What’s Next for 2026.” This presentation summarizes our 2025 “Year of AI Emergence” and set the stage for our big 2026 Predictions which launches in January. Are you ready for the new job market and how your HR department will change? Here are the trends and what you can expect for the year ahead. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Rise Of The Supermanager The Pivotal Role Of Chief HR Officer in AI Transformation Wharton Survey: AI Adoption and Optimism Is High BBC Finds That 45% of AI Queries Produce Erroneous Answers Galileo: The World’s Trusted AI Agent for Everything HR Chapters (00:00:00) - The Future of AI and the Workforce(00:06:56) - Will the AI Increase Productivity?(00:09:33) - The transformation of work and the role of AI(00:10:57) - The future of the super-manager(00:13:47) - Top 10 issues for CFOs in 2021(00:16:41) - What's the future of HR?(00:18:37) - How Do I Transform HR around AI?(00:20:47) - The Skills of HR professionals in 2026

Hari Srinivasan, VP of Product at LinkedIn, has been building world-class recruiting products for 11 years. In this podcast Hari gives us the details behind the LinkedIn Hiring Assistant, one of the leading AI-powered talent acquisition products in the market. Not only is Hari an amazing product leader, he also has enormous expertise in the entire talent acquisition process. He explains how LinkedIn thinks about recruiting in general and the company’s bigger view of this massive market. Every time I talk with Hari I am amazed at the expertise and focus LinkedIn brings to the world of HR. Additional Information LinkedIn Enters AI Agent Race With LinkedIn Hiring Assistant Digital Twins, Digital Employees, And Agents Everywhere Talent Acquisition at a Crossroads: Certificate Program In Galileo Learn Introducing Galileo, Your Personal AI Assistant for HR Chapters (00:00:00) - LinkedIn's CEO on the World(00:00:11) - In the Elevator With LinkedIn's Hiring Assistant(00:01:23) - Hiring Assistant(00:03:48) - LinkedIn Hiring Assistant: An AI Assistant(00:08:30) - Microsoft Dynamics: Internal Mobility Filter and External Mobility(00:09:37) - Is Your Interviewing More AI-Friendly?(00:11:40) - Is LinkedIn an ATS fit for hiring?(00:13:40) - How Talent Acquisition is Being Disrupted(00:17:10) - The Future of Skills-based Hiring(00:19:41) - Hiring Assistant: Future of AI Jobs(00:21:13) - Skills Taxonomy: How do I navigate an organization by title(00:23:51) - AI on Recruitment: More Resumes Than Ever(00:26:06) - What Makes LinkedIn So Successful?(00:28:35) - Is AI Going to Replace Recruiters?(00:33:03) - Employees Say They're Lucky to Work at LinkedIn(00:33:25) - Questions for the

This week I discuss the latest BBC study on AI answer quality from public data sources. As I discuss, the BBC and EBU found that 45% of news queries produce erroneous answers, so the reality has set in: public domain AI engines are neither “superintelligent” nor are they perfect. Yet they are very self-confident. So we, as users, need to be careful. As you’ll hear, there are three things to consider here, and you can read more about this in my latest article on the topic. For those of us in corporate roles, the message is clear: data quality must be our #1 priority, and this is a whole new domain for HR and other service functions. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information BBC Research Findings Interpretation of the Findings and the “polluted corpus” problem Claude’s admission of the “polluted corpus” problem AI Thinking Skills You Need To Stay Safe (podcast) Galileo: The World’s Trusted Agent for Everything HR Chapters (00:00:00) - The Lack of Trust in AI Agents(00:12:18) - Human Decision-Making in an AI World(00:16:09) - Third area of business re-engineering AI systems(00:20:19) - Crucial Data Source: Galileo for HR Data

In this podcast I discuss the risky business models AI labs are considering for their products and why accuracy, trust, and information quality is so so important (and difficult to ascertain). And that leads to a question we’re all asking: what are the real skills you need to flourish from AI and how does AI possibly change our mode of thinking? After all, they’re enormously “self-confident” about the answers they generate. New News: A research study by the BBC just found that 45% of all inquiries of AI agents produce incorrect results. This podcast explains why. My hypothesis, as I explain and discuss with clients, is that you’re going to have to become a “debater” to use AI really well, and that’s good for all of us. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Is AI About To Bite Us? Debunking The Three Fears About AI (podcast) What Happened To Our Sense Of Trust? (podcast) The Rise of the Supermanager: People Management in the Age of AI (research) Galileo: The World’s AI Assistant for Leaders at all Levels Chapters (00:00:00) - OpenAI's Problems With Monetizing AI(00:05:48) - A Voice for AI in HR?(00:08:04) - The Complex Thinking Skills of Using AI(00:14:27) - One more thing about AI in HR

This week I met with dozens of HR leaders in Europe and there were many discussions about the risks of AI. AI is going to take all our jobs away. AI is going to get out of control and ruin our lives. AI is going to become smarter than humans and overtake us. AI is going to make us all more stupid because we won’t have to think. In this podcast I debunk these fears and try to explain what you can do to calm your fears. Yes AI is new and somewhat unpredictable, but if we treat it well (as a society, as users, and as builders) none of these fears will come to bite us. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Wakeup Call for HR: Employees Trust AI More Than They Trust You What Happened To Our Sense Of Trust? (podcast) The Rise of the Supermanager: People Management in the Age of AI (research) Galileo for Managers: The World’s AI Assistant for Leaders at all Levels Chapters (00:00:00) - What If AI Turns Around and Bites Us?(00:00:57) - ChatGPT and the Problem of Mistakes(00:02:49) - Will AI Destroy All Our Jobs?(00:07:27) - Is Rampant AI Destroying the World?(00:10:54) - Privacy and the security of our systems

In this week’s podcast I describe the new role of manager in the age of AI. No, managers are not going away and managers are not going to be managing agents as people. Rather a new Supermanager role has emerged: the leader who can drive transformation, lead AI innovation, and learn the details of AI to create change. AI transformation is very much a people problem: redesigning jobs, roles, skills, and activities. Supermanagers are the fuel and the glue that make AI transformation happen. Listen to my discussion and you’ll understand why, what, and how to create Supermanagers in your business. Additional Information The Rise of the Supermanager: People Management in the Age of AI (research) Galileo for Managers: The World’s AI Agent for Leaders at all Levels Introducing Galileo for Managers, The Leadership Guru At Your Fingertips (article) Chapters (00:00:00) - The Rise of the Super Manager(00:01:49) - The second use of AI is corporate wide applications(00:03:47) - The third use case for AI in the workplace(00:13:24) - The Super Manager(00:18:26) - A Taste of the Conference

This week I discuss this ongoing trend of layoff announcements, typically coupled to “AI.” And as you’ll hear, this is quite a complex topic which gets into company culture, labor relations, and ultimately long term business strategy. A new article in The Economist claims that “Europe Crushes Innovation” because of its old-fashioned labor rules. The point they make, which I discuss, is that forcing companies to “hold on” to workers stunts growth and innovation. While I can’t argue with the data, I believe it’s not that simple. So listen to this podcast and see if our “Dynamic Organization” model makes more sense. You can explore all the dynamics in this podcast by getting Galileo®, the world’s AI assistant for HR and Leadership. Galileo can assess your company in this area of maturity and give you essential action-items to help with your own team or company’s AI transformation. (Prompt: “my company is xyz, we’re in industry abc, our business issues are xxx, would you benchmark me against the dynamic organization research and help me identify the leadership, management, and HR practices I need to accelerate my AI transformation?”) Anyway listen in, I’d love your comments. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Definitive Guide to Building a Dynamic Organization How Europe Crushes Innovation (Economist) How Japan’s Culture Of Business Teaches Us About AI Transformation Be Careful With The Layoffs What Is the One Trait That Makes for a Great Manager? You Might Be Surprised (WSJ) Chapters (00:00:00) - Patricia Frost on Seagate CEO(00:00:21) - The Need for Corporate Layoffs(00:03:33) - Why Europe Will Lay Off More People Than the US(00:10:04) - Reasons Why You Shouldn't Hire So Many People

Patricia Frost, EVP and CHRO of Seagate, is one of the most fascinating and highest-performing CHROs we’ve met. Patricia has decades of experience as a US Army military leader, most recently as Director of Cyber, Electronic Warfare and Information Operations. How does her extensive military, warfare, and leadership experience pay off? As you’ll hear, Patricia is a hands-on leader, ready to make decisions and challenge dogma in dozens of important ways. In many ways she exemplifies the future leadership model for all C-level leaders, especially the CHRO. Patricia shares how she is navigating the opportunities presented by AI, reshaping talent strategies, and fostering a culture of innovation. Her background as a senior military leader prepared her to build on the team available today, supporting employee mobility, agility, and HR capabilities. Notable Quotes “You go to combat with the team you have, not necessarily the team you want. You can’t just hire in someone and say I want to bring you in my team and put you in close combat. Your team is your team. And you build that team. You build on their skill sets. We do a lot of upskilling in the military. It’s your team. You know everyone’s strengths and weaknesses.” “Middle managers are really the powerhouse of any company. And I don’t know that we spend enough time on our managers, probably our frontline managers, and then the middle management. How well do they understand their teams and the skills within their teams and understand also what people are passionate about? Where would they like to go? What opportunities can be open to them?” “I am front and center. I think every CHRO needs to be front and center in the AI conversation. They need to be leading. They need to be talking about, will AI take away certain functions within HR? First, we had to take the anxiety down from our workforce. So my approach this year is leave no one behind. I am going to give everyone the opportunity. We’re going to give everyone the same set of tools and training, and I will help you get there. Everyone has a choice.” Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information Secrets Of The High Performing CHRO CHRO Insights Research Report CHRO Insights Video (Youtube) Introducing Galileo for Managers, The Leadership Guru At Your Fingertips Chapters (00:00:04) - What Works: Patricia Frost on Leading Through Crisis and AI(00:00:55) - Patricia on What Works: The Military Experience(00:03:31) - Top Executives: Valuing Your Team in an AI Crisis(00:10:47) - What is HR's role in AI learning and development?(00:16:27) - CFO vs HR Professional: The Chro and CFO Relationship(00:20:56) - How to Make Enterprise IT Decisions with Galileo(00:23:58) - Top Executives: Chief Business Leader(00:25:23) - Top Chros: Patricia Frost Interview

This week I discuss SAP’s massive launch of AI agents throughout the suite, and the growing importance of Joule, SAP’s business agent for all employees. The architecture is now well built out and I explain how AI is permeating the ERP and HCM space. I also discuss our new Galileo – Joule agent-to-agent integration and how MCP and a2a protocols are changing the AI space from a single “agent platform” to a network or AI agents which can now talk to each other and cascade and embed functions in workflows. Listen to my recent podcast on OpenAi’s developer platform and how they also use MCP to bring applications together. Two big messages here: First, SAP really has its AI act together, making it possible for companies to get the best of SAP and other AI agents throughout their companies. Second, the new world of business agents is not “one platform” winning: it’s a network of specialized agents communicating with each other. While none of us wants hundreds of vendor solutions in our tech stack, this interoperability approach is really positive because it lets specialized agents (ie. Galileo) work with others (Joule, Microsoft Copilot, etc.) to help you craft the perfect solutions for your company. Additional Information SAP Jumps Ahead In AI Agents With Joule, HCM Features, And More The Financial Impact of AI on HR: New Research Series AI Pacesetters: The Six Secrets of AI Transformation Success Galileo: The World’s AI Agent for HR and Management Galileo Learn: The World’s HR Academy For Teams Chapters (00:00:00) - SAP HR and Business Applications: AI for Jobs(00:07:24) - SAP's Smart Recruiters and Cloud-based JOU

This week OpenAI unleashed a new set of developer tools that let’s learning platforms (and content) embed itself into the ChatGPT platform. And they also explain how you can build agents and other learning tools within the ChatGPT interface. I’m not saying this is an enterprise-class platform (it’s not), but the paradigm is so simple it shows everyone how AI-native learning will work. Watch Sam Altman’s Dev Day 2025 Conference Speech (>see the learning demo at this link), OpenAI’s 800 million users can now “learn” on demand from courses developed anywhere, ask questions, and follow their curiosity wherever it leads. As I discuss, this simple demo brings the AI native experience in Galileo Learn to almost a billion consumers. Listen up and you’ll see how corporate learning, knowledge management, and enablement is now coming together in The Revolution of Corporate Learning. You can get your hands on this entire environment for $695 a year, which includes more than 750 courses on HR, management, leadership, and technology. The new world of learning has arrived. Additional Information Experience AI-Native Learning at Work: Get Galileo! The Revolution In Corporate Learning: Our Research Study New Research: The Talent Acquisition Revolution Workday Acquires Sana To Transform Its Learning Platform And Much More Join our AI Excellence Study! We’ll share world-class findings in AI transformation. Chapters (00:00:00) - Will ChatGPT Revolutionize the Way We Learn?

Listen, I’m very positive on the potential for AI to reinvent our jobs, careers, and companies. But making us all Superworkers is much trickier than we think. This week I discuss the far-reaching implications of AI on jobs and careers, and explain why and how the new world of “no job growth” with “massive job reinvention” gives us a mandate and clear agenda as HR and business leaders. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information L.A.’s Entertainment Economy Is Looking Like a Disaster Movie (WSJ) The Rise Of The Supermanager: A New Role In The World of AI How Japan’s Culture Of Business Teaches Us About AI Transformation The Rise Of The Supermanager: A New Role In The World of AI The AI Revolution in Corporate Learning (new research) The AI Revolution in Talent Acquisition (new research) Get Galileo: The World’s AI Assistant for HR and Leaders Chapters (00:00:00) - How AI Is Affecting the Job Market(00:09:14) - The Future of Work Is AI(00:14:26) - Jobs in a dynamic world(00:22:16) - A few things to Watch Out For

This week I’ve been in Asia and in this podcast I describe how Japan’s economic history teaches us about AI transformation in our careers and our companies. I also describe my experience using Galileo on my 7 hour flight from Japan to Singapore. Takeaways Why has Japan’s economy has stagnated since the mid-80s. The aging population poses significant workforce challenges. Cultural beliefs in lifelong employment hold us back Wages in Japan are tied to tenure rather than performance. Companies must encourage experimentation to leverage AI. The integration of AI is a continuous process, not a one-time event. Access to information is revolutionizing decision-making in business. Language barriers are diminishing with technology. Embracing AI is essential for future career success. Additional Information Get Galileo: The World’s AI Assistant for HR and Leaders The Rise Of The Supermanager: A New Role In The World of AI The AI Revolution in Corporate Learning (new research) The AI Revolution in Talent Acquisition (new research) Like this podcast? Rate us on Spotify or Apple or YouTube. Chapters (00:00:00) - A look at the Japanese economy(00:03:35) - Should You Work For the Same Company Your Career?(00:13:15) - SAP Japan: The Future of Work with AI

This week I discuss the broad topic of “how do we manage individual performance” while employees become superpowered by AI? Do we need a different or new process? Should we push deliver metrics higher? Or do we change the model? As I explain in this discussion, the big change in work is how everyone is “super-charged,” enabling all of us to get more done (or higher quality) for a given cost. So one would guess we “raise the expectation bar.” However, as I discuss in this podcast, this really doesn’t address the issue. In the world of AI transformation we’re asking people to do different things, not just “more of the same.” So we need to refocus our performance management on the company’s core values and behaviors, not only output metrics. I also discuss this flawed idea of “beating the competition” to measure performance. Great companies are not evaluated by their ability steal customers or market share from competitors (nor are great countries, btw). Rather they are evaluated based on their growth and return to shareholders. In a time of rapid transformation this means focusing people on “value creation” not just “market share.” There are lots of philosophical issues to debate here, stay tuned for more to come on this topic. Additional Information The Rise Of The Supermanager: A New Role In The World of AI The AI Revolution in Corporate Learning (new research) The AI Revolution in Talent Acquisition (new research) Like this podcast? Rate us on Spotify or Apple or YouTube. Chapters (00:00:00) - The future of AI and human resources(00:00:55) - The Difference between Competition and Performance(00:07:28) - Performance Management in an AI World(00:12:16) - Who Wins the War on AI?(00:17:55) - SAP Connect: Work redesign and supermanager

Today, broadcasting from Asia, I discuss the wide range of disrupting change hitting our companies, employees, and leaders and the implications on management. As you’ll hear, AI is only one of many things changing our landscape, and we, as leaders, have to rethink our role. I introduce the idea of a Supermanager, and I explain how in today’s environment change comes from the front-line workforce, not only from the top. This democratizing change in work forces us to redefine what managers do. Despite the blogosphere, managers are not going away but many will be replaced, and you’ll see why this makes sense. I also discuss what I call “The Wisdom of Galileo,” and how our AI agent Galileo has become smarter and wiser than ever. I hope you enjoy this episode, there’s a lot to think about in here. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Rise Of The Supermanager: A New Role In The World of AI The Wisdom of Galileo: 100 Use Cases and More The AI Revolution in Corporate Learning (new research) The AI Revolution in Talent Acquisition (new research)

I have had the pleasure of knowing Julia Stiglitz, one of the founders of Coursera, for years. Her latest venture, Uplimit, is an AI-native corporate learning platform and it is one of the revolutionary systems in the market (complimentary to Galileo Learn, by the way). Julia and I had the opportunity to talk about how online learning has changed, the future of the corporate content market, and how Uplimit is using AI to create cohort-based learning that trains thousands of people at a time. Julia’s background gives her a fascinating perspective on the L&D revolution, one which all business and HR people should hear. (It’s about much more than content!) Additional Information The Revolution in L&D: AI Native Learning Arrives (research study) Workday Acquires Sana To Transform Its Learning Platform And Much More Experience AI Learning in HR and Management: Get Galileo Like this podcast? Rate us on Spotify or Apple or YouTube.

Here’s my quick recap of HR Technology 2025, which was jam-packed with vendors like never before. The HR traffic was down but the vendor traffic was higher than I’ve seen in years. Why? Well $800 billion has been invested in AI infrastructure this year and many of these software companies are taking advantage of it. There are probably too many tools in the market again, but for you HR tech buyers, it’s kind of like a candy store of options. As I discussed in my keynote, it’s a tricky time to pick vendors, but as always it’s important to focus on the problem, not on the product or platform. We also announced the open web feature of Galileo, so now Galileo competes directly with ChatGPT. Read more about it here. And please read our new research on The Revolution in Talent Acquisition, launched this week. Additional Information Get Galileo®, the world’s AI agent for HR and Leadership. Like this podcast? Rate ust on Spotify or Apple. or YouTube.

Today, only a few weeks after acquiring Paradox and Flowise, Workday announced the acquisition of another AI company: Sana Labs. Sana, the company that we partner with for Galileo and Galileo Learn, is a pioneering AI-native platform designed for learning, knowledge management, and agentic applications. The Sana Agent and Sana Learning platforms give Workday a badly-needed upgrade to its learning solution, and also bring deep AI experience into the company. In this podcast I explain the acquisition in some detail, and also describe what we call “The Revolution in Corporate Learning.” Everyone in HR and business should read this research study because it explains one of the biggest business and career disruptions coming out of AI. Read my article about this and you’ll get a sense of how important this space is. Can Workday make Sana into something bigger and even more transformational? Let’s hope so – I describe the opportunity and the huge upside for businesses. And if you want to experience Sana yourself, just get Galileo! Additional Information The Revolution in Corporate Learning. See AI-Native Learning In Action: Get Galileo

Preview of my big HR Tech keynote! This week I give you in-depth perspectives on the massive AI tech bubble, the massive revolution in talent acquisition systems, and what to expect from M&A in the future. We’re in a whole new world of HR Technology and vendors are scrambling to buy, build, or invest to keep up. I’ll be keynoting many events this Fall to discuss all these issues. Key Discussion Topics Tech and AI investment in 2025 is almost 2.5% of US GDP: is it sustainable? Talent acquisition and recruiting are bigger than ever, and it’s not just an HR function Candidate volumes (driven by AI) are forcing everyone to buy more tech AI is transforming every step of the hiring process, from job descriptions to assessments. Companies need to be cautious about AI with the big Workday Mobley lawsuit to be settled. Mergers and acquisitions in HR tech can lead to operational challenges and integration issues. Additional Information The Revolution in Talent Acquisition: New Research Join our AI Excellence Study Get Galileo: The World’s AI Assistant and Skills Academy for HR

This week I summarize some massive news about the job market, job creation, and OpenAI’s move to enter the world of AI skills development and talent matching. Please read the detailed article for more details. In addition to diving into these topics, I also tell you my story of “learning agents” and why self-development and AI-powered learning is going to revolutionize your job, your HR team, and your company. It’s all connected: AI, job creation, self-development, and your career. I really want to encourage to you to get Galileo so you can experience this transformation in your career. Galileo is now the premier self-development and AI agent for HR, consultants, and L&D professionals, and we can show you how to propel your company forward into this new world of reinvented jobs, work, and companies. I hope to see many of you in the coming conferences around the world this Fall. Additional Information OpenAI Gets Into Job Placement While The Job Market Crashes Get Galileo, The AI Agent for Professional Development And Growth in All Areas of HR

This week I’m excited to share my interview with Taylor Stockton, Chief Innovation Officer for the US Department of Labor. You will learn about the American AI Action Plan and the detailed America’s Talent Strategy: Building the Workforce for the Golden Age, two strategy documents which describe how the Federal Government is investing in AI technology, workforce readiness, apprenticeships, and new models for education and accreditation. While we used to think of the DOL as the agency that advocates for labor. Today they’re taking a forward-leaning role to reshape the economy through workforce education, development, and research in our new AI-powered business environment. Taylor is keenly aware of the issues employers and workers face, so I know you’ll find this conversation educational and inspiring. There’s a lot to do, but as you’ll hear the DOL is quite focused on the right issues. Additional Information Understanding America’s AI Action Plan Why AI Harm To Jobs and Humanity are Vastly Over-Hyped Read “America’s Talent Strategy” (pdf)

US Labor Day is always a time to celebrate workers. Well this year, unlike years before, the entire labor market is changed. Not only are many front-line workers in high demand, white-collar workers are experiencing a hiring slowdown and automation is impacting everyone. And for the first time in my career, the BLS expects very little job growth in the coming decade. As I discuss in this week’s podcast, it’s time to take a step back and understand that everything we thought we knew about the labor market has changed, and this change is going to accelerate. Listen in and you’ll see the big picture: how shortages will continue, how productivity will grow, and how new ideas like talent density and the Superworker and Supermanager will redefine our companies. And I also describe your new keys to career success. I hope everyone has a relaxing weekend, we’re in for exciting times ahead. Additional Reading US Job Market To Growth Rate To Drop By 75% In Next Decade (BLS) UK Birth Rate Falls to Record Low The Rise of The Superworker: AI Makes Employees are More Important Than Ever

In this podcast Kathi Enderes interviews Joe Freed, Chief Product officer at Perceptyx, explains the company’s strategy to extend its employee engagement platform to provide nudges, manager tools, and in-depth analysis of employee needs. While the employee survey is not dead yet, you’ll see where things are going. Perceptyx is a well-known survey and analytics company, known for its highly customizable employee engagement tools. Joe explains how Perceptyx’s acquisition of Humu, Waggl, and Cultivate brought advanced AI and nudge technology to the company, and explains a vision of high-powered employee engagement tools for the future. Additional Information Employee Engagement and Happiness Crisis. What Should We Do? Perceptyx Acquires Cultivate Workday Throws Down The Gauntlet On Employee Engagement: Acquisition of Peakon

The AI market boom took a pause last week when GPT-5 and some new research from MIT appeared. As you’ll hear, the expectations for AI are extraordinarily high and that causes a lot of bubble effects. Today I explain this bubble and where it’s going. I also discuss our latest experiences with AI transformation in business, and why “task automation” is not really the big opportunity ahead. You’ll see that the Superworker effect changes organization design, jobs, and reward systems. Lots of opportunities for productivity ahead. Galileo, the world’s AI agent for HR, is now the Power Tool you need to stay head. Global research, professional development, data, vendor analysis, and hundreds of HR and management tools, all in one AI platform. Get Galileo now. Additional Information The MIT Report And Why It’s Misleading: AI Definitely Pays Off From 2017: Why Superintelligence Is A Myth Workday to Acquire Paradox. A Bigger Deal Than You Think. Get Galileo, The World’s AI Assistant for HR

This week I discuss Workday’s acquisition of Paradox, the pioneer in AI-powered conversational recruiting. As I describe in detail, this is a big deal – and it goes beyond Workday’s ability to now offer high-volume, conversational recruitment. Talent Acquisition itself is about to radically change with AI, and this moves Workday into a leading position in what we call “The Revolution in Talent Acquisition.” (Report coming out in October.) I also discuss the latest trends in AI transformation in general, and what we’ve now learned about HR job redesign and how AI really is changing the fundamentals of HR operating models (automating Systemic HR) and job design. For access to all our research, analysis, professional development, and tools, get Galileo, the world’s AI assistant for HR. Additional Information Will Chatbots Take Over HR Tech? Paradox Sets The Pace. The Systemic HR Operating Model: How AI Transforms The Function Learn about AI in HR: Join The Josh Bersin Academy (Galileo Learn)

The new battle for AI supremacy is now moving to the application development space, or IDE (Integrated Development Environments). These companies, like Cursor, Windsurf, Github Copilot, Replit, Google AI Studio, and Microsoft Power tools, are exploding with growth. Why? Because in the world of AI, we’re all application developers! (Listen to “We’re All Software Engineers Now” for more.) Well, as I explain in this market, the big players like Workday now want to be your development environment. In this podcast I explain this space and some history of IDE’s in the client/server era. (It more or less predicts where this is going.) Listen in and you’ll understand why billions of VC dollars are suddenly going into dev tools for AI, why you’ll be using one of these soon, and how Workday and others will respond. I also briefly explain how Galileo plays in this space. We’re coming up on HR Tech season so come see us at HR Technology Conference in Vegas (September), Unleash (October), and SAP Connect. More to Read Workday Flowise Acquisition Windsurf vs Copilot vs Cursor (a little geeky) Galileo Venus Release (Video: Galileo for Managers, Task Library Tools, Learning Integration) What Is Vibe Coding Anyway? 1994: Sybase Acquires Powersoft (how history repeats itself!) (NYT Download)

In this podcast I interview Eric Mosley, the Founder and CEO of Workhuman, a $Billion dollar company that pioneered the market for employee recognition. Today Workhuman has more than 7.7 million users and is widely used by many of the largest companies in the world. What does Workhuman do? Well they help you build a corporate wide program for employee recognition and feedback that creates one of the most important positive engagement drivers one can find. Employees who feel appreciated and recognized are 4X more likely to be highly engaged and 4X more likely to see a growth path in their companies. Our research found that companies with a high recognition culture have a 70% lower voluntary turnover rate. And there’s much more: the information from recognition (Workhuman calls it “Human Intelligence”) gives you valuable information on skills, strengths, culture, and organizational health you can find. This is a story about entrepreneurship, culture, and the importance of human centered leadership, something that’s refreshing in a world where everyone always wants to talk about AI! Additional Information Our Recognition Research, explaining the power of appreciation and thanks. U.S. Employee Engagement Sinks to 10-Year Low (Gallup) Why Are Managers So Miserable at Work?

This week I have an update on the “real world” of AI transformation, based on some important conversations I’ve had (and these folks will join the podcast soon.) First, I talked with the Department of Labor and also reviewed new research from Goldman Sachs and we do find that “AI is not wiping out jobs.” As you’ll hear, there is a slowdown in hiring, but actually AI is “creating new work,” despite Dario Amodei’s predictions that white collar jobs are going away. (I don’t know about you, but I rarely wear my white collar shirts any more, so he may be correct on the shirt front.) Second, listen to the discussion about software automation, Thomas Dohmke, who was interviewed on The Verge. That convo was fascinating: despite AI’s ability to write code, engineers will just write more code. Listen to my explanation in the podcast. Third, I had a wonderful conversation with Jacqui Canney, the CHRO and AI Enablement Officer at ServiceNow. As you’ll hear, Jacqui’s team at ServiceNow has published their AI Playbook and AI Maturity Model which I encourage you to read. She described their governance model, use case approach, and more – and further convinced me that AI transformation is a people problem, not a tech problem. And one more thing: for those of you who think AI “destroys” or “disrupts” your company, I put together a ten minute video on our own AI journey and how AI amplifies and scales what we do, essentially creating a company of Superworkers. We are proving the Superworker company model right here. Additional Resources Get Galileo: Agent and Learn Bundle Goldman Exchange podcast on labor market The Verge interview with Thomas Dohmke from GitHub The Rise of the Superworker: Four Stages of AI in the Workforce The Josh Bersin Company’s AI Transformation

This week we introduce Galileo for Managers, an exciting new part of the Galileo Platform – designed to help business professionals with day-to-day management. As you’ll hear in this podcast, Galileo for Managers brings together the best of AI with 25+ years of research into management, leadership, business, and HR. As I discuss in today’s announcement, Galileo for Managers revolutionizes the market for leadership development, coaching, and organizational change. And as HR budgets get tight, Galileo for Managers also helps HR teams scale and extend their leadership development to every manager and every leader. Listen to the details, you can license Galileo for Managers and learn more here. Additional Information Get Galileo for Managers (learn more) The Galileo Platform Strategy Explained (Video)

This week SAP SuccessFactors announced the acquisition of SmartRecruiters, one of the fastest-growing talent acquisition platforms. This is much more than a technology deal: it demonstrates the value of talent and the massive redefinition of “applicant tracking systems” taking place today. While the deal is not final and details are yet to come, I highlight the real implications of this acquisition and why SAP will see a lot of value out of this deal. Stay tuned for more from us about SAP coming this Fall, and our new “Revolution in Talent Acquisition” research will be launched in September. Additional Information Research Shows It’s Time To Reinvent Talent Acquisition Why Do Companies Hire Too Many People? The Dynamic Organization: How To Design For Growth

This week the WSJ highlighted the latest trends. CEOs proudly announcing layoffs and hiring freezes, only to see their stock price go up in celebration. The AI Superworker era has arrived, and companies are now plowing ahead with automation-induced workforce reductions. All this is not as simple as it sounds. AI budgets are skyrocketing (EY survey shows that 21% of large companies are spending more than $10M already on AI agents), well before the productivity benefits have occurred. So while many great AI use-cases exist, a lot of the headcount cuts are just budget-reallocation from labor to capital, with hopes for productivity to come. I have no concerns that massive Superworker productivity is coming, but the process is spotty, messy, and uneven. So in this podcast I discuss our newest research on AI transformation and give you some perspectives on all these announcements. A few nuggets to think about: The economy is slowing, so most headcount freezes are not only AI automation bets, they’re also insurance against a slowdown Employees and mid-level managers are fearful, causing friction and complexity in automation AI strategies that ask “employees to figure out how to become more productive” have some but limited impact, while strategic projects are working better The HR focus on “task analysis” is interesting and useful, but not the optimum approach Companies are starting to get real about AI spending, so the “blank checkbook” to buy enterprise AI is slowing Companies that lay people off have plenty of other issues to consider, including brand, culture, and long term growth. Additional Information The Rise of The Superworker: AI Empowers Workers The Four “New SoftSkills” We Need To Thrive In The Age of AI A Revolution in Corporate Learning: Save Millions with AI-Native Learning Get Galileo®, The AI Agent Exclusively Designed for Everything HR

After many dozens of conversations with companies and AI vendors about AI transforming work, I’m left with one burning question. If we actually succeed in automating all our work tasks, data analysis, coding, and content generation, are these systems truly able to replace humans? I”m left with a very simple answer: NO. And the reason for this is not that AI won’t keep getting “smarter,” it’s the fact that we, as human organic animals, posses a magical power of intuition, largely fueled by our emotions. And emotions are built on millions of years of adaptation, genetics, and personal experiences – attributes that AI simply does not have. My argument, as you’ll hear in this podcast, is that these emotions make up our intuitive decision-making power. And this very human part of our intelligence is what makes companies, teams, and individuals succeed. No matter how “superintelligent” the AI becomes, I advocate that human emotions and strong intuition is still the most powerful form of “intelligence” we have. I look forward to talking with each of you about this idea, because it’s an important part of the AI transformations in our lives, careers, and companies. Additional Ideas The Six Major Theories Of Emotion The Rise of The Superworker My Fav Website about Happiness, GGSC The Gene: An Intimate History, by Siddartha Mukhergee ChatGPT’s Answer to “How Does Human Emotion and Intuition Compare to AI?”

Yesterday the White House released The American AI Action Plan, a 28-page policy document which covers many of the most important national (and global issues) we face in the new world of AI. As I briefly discuss today, there are many fantastic policy positions in here (a few odd ones, but they’ll be worked out over time) and the bottom line is that the US Federal Government now has a deep understanding of AI technology, markets, businesses, and the impact on jobs and the workforce. We will be talking more with the Department of Labor and sharing some of the more important initiatives in workforce skilling, career enablement, and support soon. Lots more to discuss here, so I’ll make sure we keep you up to speed as more policy and important regulatory changes take place. For those of you most interested in AI’s impact on jobs, careers, and your workforce, please read “The Rise of the Superworker” to get a good perspective on the future of work in this new AI era. Additional Information Why AI Harm To Jobs and Humanity are Vastly Over-Hyped Prompting is Programming: We’re All Software Engineers Now! No, Entry Level Jobs Are Not Going Away. The Four “New SoftSkills” We Need To Thrive In The Age of AI Get Galileo®, The AI Agent Exclusively Designed for Everything HR

One of the most fundamental issues in business is “how we make decisions.” Should top management make all the decisions? Or should we let front-line staff collaborate and weigh in on company strategies. Well in the political sphere, we’re testing these two models out in real time. And as I discuss, the “democratic” model leads to economies with higher levels of growth and energy, under most conditions. In this podcast I explain the pros and cons of both approaches, explain what “employee activation” is all about, and challenge you to think about this topic in your daily work. Are you one to decide and tell other what to do? Or are you one to wait, listen, and consolidate ideas before making the call? As we prepare to launch Galileo for Managers, I wanted to help you think through this important lesson in empowerment and decision-making, one which we all face frequently in our work lives, political lives, and even family. Additional Information Citizenship At Work: Dealing With Politics Inside and Outside The Company Irresistible Leadership: Explained Work in the AI Age: “The Rise Of The Superworker” Get Galileo®! The AI Agent Exclusively Designed for Everything HR! Galileo Learn: More than 700 Courses in all areas of HR, AI, HR Tech, and Leadership

Now that everyone is deep into AI transformation and flooded with personal productivity tools, it’s time to take a step back and consider “what new capabilities (not skills) do we need to thrive here?” Well after 60+ interviews and discussions with hundreds of companies so far, I want to share the four “big things” that drive success. These are the essential new skills we need as a Superworker, and also lead to our new roles as Supermanagers. They essentially boil down to: Become a builder or creator, not just a doer Challenge the dogma, rethink work from first principles, fall in love with the problem Be curious about why and how things work, and why they don’t Take on the role of Supermanager, encouraging others to invent, not just do. In the podcast I explain them in more detail, and give you many examples you can learn from. Additional Information Read “The Rise Of The Superworker” for more detail. Download the Rise of the Superworker report. Get Galileo®! The Only AI Agent Exclusively Designed for Everything HR!

This week Lightcast, one of the largest providers of people, jobs, and labor market data, acquired Rhetorik, a leading data collection company. Since this space has become highly strategic and ever-more essential to HR leaders (and it’s just getting more important with AI), I decided to try to explain the space. In this podcast I explain the difference between data collection companies, data enrichment companies, and talent intelligence companies. As you’ll see this is a massive multi-billion dollar space, and the quality of this data is now vitally important to your company’s recruiting, hiring, internal development, and planning strategies. The market for job and skills data is also collapsing with the salary data market, which is disrupting salary surveys. And now these companies are combining this data with real-time business information, economic data, and highly proprietary company intelligence. So there’s a lot going on, and it’s important for all HR, marketing, and business leaders to understand it. More to come on this topic, listen up and read our new research on this space, as well as our industry by industry Global Workforce Intelligence studies, all available in Galileo. Additional Information People Data For Sale: How The Talent Intelligence Market Works

This week I had a variety of meetings with companies and looked at some new research on the impact of AI in the workplace. Despite all the positive things going on in the economy, a strong signal came back about fear. A large percentage of workers are fearful for their jobs and the impact of AI, so I unpacked the topic this week. (Note: this podcast was recorded on a long walk so it’s slightly warbly but I cleaned it up pretty well.) I know you’re all going through change and AI transformation work right now, so let us know if we can help – the issues in this podcast are important ones to deal with as you reorganize, push, and encourage people to move faster in the direction of AI. Some Interesting Reading From “The Information” this week, discussing Meta’s AI team. “In his essay, Blankevoort wrote that “Meta has a culture of fear,” created in part by its performance review system and rolling layoffs. Meta in February laid off 5% of its staff, or about 3,600 people, and said those cuts were based on performance. The company also said at the time that it might use future performance reviews to cut low performers as well.” “Instead of being motivated by our mission, or an aspiration to build something great, many people I’ve talked to are motivated by the fear of getting fired,” Blankevoort wrote. “This attitude runs through the company like a metastatic cancer.” It has led to a culture of “every person for themselves,” as well as “land-grabbing, project-sniping, stealing work,” he added. Prompting is Programming: We’re All Software Engineers Now!