The Josh Bersin Company

What does it look like when one of the world’s most innovative tech companies decides to write the playbook for agentic HR — from the inside? Brandon Roberts, Global VP of People Product, Analytics and AI at ServiceNow, joins Kathi Enderes for a conversation that crackles with real-world urgency and hard-won insight. Under the bold leadership of CHRO Jacqui Canney – whose title as Chief People and AI Transformation Officer signals just how seriously ServiceNow is taking this moment – Brandon and his team have made a defining bet: empower every HR professional to experiment with AI, then ruthlessly prioritize based on value and feasibility. The results are already turning heads. When an HR Business Partner came forward with an idea, it didn’t disappear into a committee. It became a live capability: HRBPs now work alongside a people data agent paired with Galileo, giving them real-time internal workforce data fused with external benchmarks, case studies, and research insights, all available in the moment a business conversation demands an answer. This is what it means to bring consulting-grade intelligence into the flow of work. But Brandon’s story doesn’t stop inside HR. ServiceNow is also asking its HR team to do something far bigger: help lead the entire company’s AI transformation. That means building workforce AI capabilities and readiness at scale, redesigning jobs and work across the firm as AI reshapes what every role requires and writing the organizational playbook for AI adoption that others can follow. It is a mandate that puts HR squarely at the center of enterprise strategy, moving from support function to transformation driver. Brandon’s own career arc captures this shift. His role evolved from a focus on people analytics – historically centered on reporting and data analysis – into enabling the business to use insights about people and organizations to make better decisions and drive better outcomes, all powered by AI. The people analytics function didn’t shrink but grew in strategic weight and importance. This conversation is a must-listen for anyone trying to understand what agentic HR actually looks like in practice at one of the fastest-moving companies on the planet. Additional Information Podcast: Jacqui Canney, ServiceNow CHRO, Demystifies AI Transformation Article: The Great Reinvention of Human Resources Has Begun Research: The Superworker Organization: AI Goes Enterprise Get Galileo: The World’s AI Superagent for HR

Today, as we read more stories about various layoffs (often using AI as an explanation), I’d like to suggest a big idea. AI Agents, defined as “Talent Redeployment Agents,” may be one of the most powerful new use-cases for AI in HR. No I’m not talking about AI randomly selecting people and zapping them by email based on financial results (that could happen I suppose), but something much bigger. Listen in as I explain how the “decoupling” of workers from their employers has led to a new era of dynamic employee redeployment, which is only possible with AI. We’re deep into studying these Superagent use-cases in companies around the world so if this conversation gets you excited (I think it will), please get hold of us we’d like to explain more. Additional Information Should an AI Agent Be Able To Fire You? Yes, And It’s Likely To Go Well. Gloat Enters The Crowded War For AI Agents in HR Why AI Is A Massive Job-Creation Technology, Despite What You Think Be Careful With The Layoffs Get Galileo, the AI Superagent for HR Chapters (00:00:00) - The Way Companies Are Layoff(00:09:18) - The AI Talent Mobility Agent

Today I want to give you a peek into the huge topic of “building AI literacy.” We work with hundreds of companies and vendors that offer many types of training so I wanted to give you an overview. This is a fast-changing topic because there’s a raging debate about what “skills” AI users need (ie. complex thinking? business acumen?). I do know AI learns from language so if you can’t put your needs or wishes into logical statements, you won’t get the most out of AI. But, as I explain, there are a range of other issues as well. I also discuss how we teach people about bias, risk, auditability, data quality, tuning, and how “vibe coding” is a bit more complex than you think. If you’re really stumped about how to use AI in your work, I urge you to get Galileo, our AI Agent specifically designed for HR, business leaders, and human capital consultants. It includes 400+ reusable workflows to get you started and an entire library of 700+ courses on various AI and HR topics. We have received a spectacular group of AI Pacesetter applications and many explain how a particular company built AI literacy in detail. Come to Irresistible 2026 (June 8-10 in LA) to get the details. (Check out the US Department of Labor’s AI-Ready Initiative too.) Chapters (00:00:00) - Advocacy of AI literacy(00:01:26) - Six Rules of AI Training(00:08:53) - Pacesetter: Trust, Security, and Legal Risk

This week I share my conversation with Ashutosh Garg, founder of pioneering unicorn Eightfold. Eightfold was the first mainstream AI company focused on HR and recruiting, and as you’ll hear Ashu continues to innovate in many ways. I ask Ashutosh to talk about the market, the change in the AI landscape, and his vision for the future of Eightfold and job seeking. He also explains his career and how he became so successful, and where his career has taken him with his digital twin company Viven.ai. (We use Viven and can attest to its enormous potential.) This convo should teach you a lot about the AI market and also give you career insights into one of the many entrepreneurs shaping our future. We have worked closely with Eightfold for many years and I find Ashutosh’s career inspiring and filled with lessons for all of us. Additional Information Eightfold Reaches Billion Dollar Valuation (2020) The Eleven 2026 Imperatives for Enterprise AI Why AI Is A Massive Job-Creation Technology, Despite What You Think Get Galileo, the AI Superagent for HR, Consultants, and Leaders Chapters (00:00:00) - Interviewing Ashutosh Garg on AI(00:00:35) - In the Elevator With Eightfold(00:08:17) - Is AI Involving the Interviewing Process Possible?(00:14:20) - Does AI Bias Affect Job Interviews?(00:16:37) - What should high-tech and research people know about entrepreneurship and business(00:18:11) - What is the Digital Twin?(00:22:24) - A Week in the Life of AI

Four big topics in this podcast. First I give you more detail on jobs and careers in the AI age, and explain why MORE jobs than ever are being created. (Read the details here.) Then I discuss the huge disruption about to take place in the software integration and middleware market. (A multi-billion dollar space for vendors and consulting firms.) Third I discuss the pioneering work by Findem and how human data labeling (and automated labeling) is the next frontier in search, recruiting, and talent intelligence. Finally I talk about my sincere and humble “thank you” to all of you that follow us and how we built Galileo to scale our work. (Join us at Irresistible 2026 to see the top 15 AI Pacesetters in HR.) Additional Information Why AI Is A Massive Job Creation Technology Workday and Sana Unveil A Bold New Strategy For AI Agents, Superagents, and Intelligent Orchestration: 2026 Imperatives for Enterprise AI The L&D Revolution Has Arrived: AI Enables Dynamic Enablement For All Get Galileo, the AI Superagent for HR Chapters (00:00:00) - Jobs and the job market(00:02:48) - Will the Self-Driving Car Change Your Career?(00:04:25) - The Future of Interconnections in HR Software(00:08:22) - How AI is Affecting Recruitment(00:17:46) - A message for the AI Technology community

Today I move beyond a discussion of AI products and technologies to the real business problem: finding ways to USE AI to further your company’s particular, unique business strategy. There’s a strange phenomenon going on: companies think AI itself will improve productivity “just because it exists.” Well nothing could be further from the truth. As these three examples point out, you should focus on “HOW” you’re going to use AI to forward the strategy, not build a strategy around AI. As these tools become more common this will be clearer and clearer. And the AI vendors (particularly the big ones) are making us crazy with stories of AI “strategies” that feel generic and unachievable. I hope this helps you feel grounded and ready to focus in this crazy world of new tools, platforms, and vendors. I also want to invite you to the Transform conference in Vegas where we’ll be talking about a new partnership we’re starting with Leena.ai, a vendor that delivers a new generation of employee services by connecting tools like Galileo to more than 100 different applications and internal systems. Additional Information What Is AI Orchestration And Why Is It So Important? Workday and Sana Unveil A Bold New Strategy For AI Agents and Superagents: 2026 Imperatives for Enterprise AI The L&D Revolution Has Arrived: AI Enables Dynamic Enablement For All Get Galileo, the AI Superagent for HR (experience Sana for yourself) Chapters (00:00:00) - Employee AI: Business Cases(00:01:22) - The Skills Taxonomy for Large Services Companies(00:07:02) - Six steps towards an AI-driven bank(00:10:23) - The 3 challenges of L&D training

Today we are introducing the Mars release of Galileo®, the AI Superagent for HR. We’re calling it a Superagent because it’s now fully programmable, open to integration with Workday and other systems, and is even more intelligent with new models, new content, industry data, and exciting features for learning, content development, and orchestration. I explain what all this means in the podcast, so listen in. Galileo is now used by more than 1,100 companies so it’s becoming the industry standard AI agent for HR, with lots of fans, new solutions, and features. And as a Superagent, Galileo can now coordinate user’s needs across many back-end systems, through Sana’s integration with Workday as well as Galileo for ServiceNow, which talks with 60+ corporate apps. The Galileo Suite includes Galileo Agent and Galileo Learn, and includes Galileo for Managers. Read about it in our press release here. Exciting launch video here. Get Galileo here!. Additional Information Workday and Sana Unveil A Bold New Strategy For AI Agents, Superagents, and Intelligent Orchestration: 2026 Imperatives for Enterprise AI The L&D Revolution Has Arrived: AI Enables Dynamic Enablement For All Get Ready For A Wild Time In HR Technology (where HR Tech is going) Chapters (00:00:00) - NASA's Galileo Release 4.7(00:06:10) - ServiceNow: Connecting with Galileo and Workday(00:10:00) - The next area of AI HR: Agents and Super Agents