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Show Notes
<p>Inspired by the ITV show Mr Bates vs the Post Office, Damian reflects on the correct way to handle a crisis.</p><br><p>Detailing a study by Kim and Lee on the Johnson & Johnson Tylenol crisis, Damian explores the lessons we can learn from their response to disaster and how we can utilise them in our everyday lives.</p><br><p>These approaches include:</p><p>* Swift and decisive action</p><p>* Communicating transparently</p><p>* Cooperating with others</p><p>* Reapplying learnings</p><p>* Emphasising the rebuilding of trust</p><p>* Learning from the experience</p><br><p>This episode offers a new insight into how we can respond to crisis in a more effective way.</p><br><p>Download the High Performance app and join Plus to access the rest of the 'Thoughts from Damian' series.</p>
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