The Food Professor

What does it really take to run one of Canada's largest western grocery enterprises — and what does the future of food retail actually look like from the inside? This week on the Food Professor Podcast, hosts Michael LeBlanc and Professor Sylvain Charlebois sit down with Jamie Nelson, President of Pattison Food Group, for a candid, wide-ranging conversation on grocery economics, consumer behaviour, supply chain complexity, AI adoption, and the evolving Buy Canadian movement. Nelson joined the grocery business as a retail clerk in Mission, BC in 1979 and never looked back. Today he leads Pattison Food Group — the organization he describes as "the biggest of the mids" — with nearly 30,000 employees, over 308 retail locations, and 11 banners stretching from Victoria to Whitehorse to Winnipeg, including the flagship Save On Foods brand. He opens up about what Canadians don't understand about the true cost of running a grocery store: diesel prices, labour agreements, rising property taxes, construction costs, and security — all of which squeeze margins that consumers rarely see. On consumer trends, Nelson sees a fundamental shift underway. Today's shoppers are demanding more control, seeking cleaner ingredients, locally sourced products, and genuine innovation — not just another new flavour in a 90-foot cereal aisle. He shares how Pattison's private label Western Family and their new natural and organic line, Only Goodness (now at 500 SKUs), are helping differentiate the business and meet this demand head-on. Nelson also offers a measured, pragmatic take on AI in grocery — welcoming the opportunity but urging caution on investment, noting that rushing in can raise costs rather than reduce them. On supply chains, he speaks from hard-won experience: forecasting product orders three months out, managing natural disasters, and ensuring that small-town independents served by Pattison's wholesale arm never face a food security gap. Then the hosts dig into the food industry news of the week. They unpack the NDP's proposal for government-run grocery stores under new leader Avi Lewis — debating whether publicly owned grocery is feasible, and whether co-ops might be a smarter alternative. They analyze the massive McCormick-Unilever Foods merger, creating a $65 billion CPG giant, and what it means for competition and consumer prices. They discuss Sysco's $29 billion acquisition of Restaurant Depot, the rise of cash-and-carry retail, and the growing threat to traditional food distribution. And they wrap up with Alberta's move to create a protected "Alberta Whisky" designation — and what geographic branding could mean for Canadian food and beverage innovation. About UsDr. Sylvain Charlebois is a Visiting Professor in Food Policy and Distribution at McGill University and a Professor in Food Distribution and Policy in the Faculty of Management at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University.Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. He is one of the world’s most cited scholars in food supply chain management, food value chains and traceability with over 775 published peer-reviewed journal articles. Dr. Charlebois is also an editor for the prestigious Trends in Food Science Technology journal. He co-hosts The Food Professor podcast, discussing issues in the food, foodservice, grocery and restaurant industries and which is the most listened Canadian management podcast in Canada. Every year since 2012, he has published the now highly anticipated Canadian Food Price Report, which provides an overview of food price trends for the coming year. Furthermore, his research has been featured in several newspapers and media groups, nationally as well as internationally. He has testified on several occasions before parliamentary committees on food policy-related issues as an expert witness. He has been asked to act as an advisor on food and agricultural policies in many Canadian provinces and other countries.With extensive experience collaborating with businesses, governments, and NGOs, Dr. Charlebois combines academic rigor with practical expertise, making him one of the most influential voices in the global agri-food landscape. His work continues to advance the understanding of food systems, fostering innovation and resilience in a rapidly evolving industry. In 2025, he received the prestigious Charles III medal recognizing his tremendous work in informing Canadians about food issues. Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail, The Food Professor,