The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, Dr. Mark Costes sits down with Steven Fey, VP of Business Development at Maverick Dental Lab, to explore the rapid evolution of dental lab technology, the growing role of AI, and what it takes to stand out in an increasingly competitive market. They dive into the shift from analog to digital workflows, the realities of AI in case design, and why maintaining a human touch is still critical for quality and customer experience. Steven shares insights on industry consolidation, sustainable growth, and how Maverick continues to thrive by focusing on relationships rather than transactions. The conversation also tackles broader industry challenges like the hygiene shortage and changing patient demand. Plus, Mark and Steven unveil an exciting opportunity for listeners—a chance to win a brand-new Corvette at the upcoming Dental Success Summit. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.lassie.ai/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes and COO Ashlee Hirschfeld kick off a back-to-basics series designed for both new and seasoned dental professionals, diving into the often-overlooked foundational principles of building a successful practice. They unpack the real meaning behind mission, vision, and core values—and why skipping these "fluffy" concepts can lead to chaos, toxic culture, and lack of direction. Mark shares hard-earned insights from years of coaching and practice ownership, explaining how culture forms (whether intentional or not), how to make it measurable, and why involving your entire team in defining core values is critical. They also explore how to implement cultural and leadership assessments without creating fear, and the tough—but necessary—reality of addressing toxic team members. This episode sets the stage for a powerful series aimed at helping practices create clarity, alignment, and sustainable growth from the inside out. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Timothy Boyle of Reva Global Medical to talk about how virtual staffing is helping healthcare practices reduce administrative overload, improve efficiency, and recover lost revenue. Tim shares his unique journey from professional hockey into healthcare sales, then explains how his team recruits and trains medically experienced virtual assistants to support practices with scheduling, insurance verification, patient follow-up, prior authorizations, billing, and accounts receivable. The conversation explores how understaffed teams often create bottlenecks that hurt case acceptance, chair retention, and collections, and how virtual support can help fill those gaps at a fraction of the cost of local hiring. They also discuss HIPAA compliance, EMR training, AI's growing role in healthcare operations, and why thoughtful delegation is becoming essential for scaling modern practices. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://revaglobalmedical.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes introduces a powerful talk from Bill Keith on one of the most important and often misunderstood topics in dentistry: practice valuation, consolidation, and ownership strategy. Bill breaks down why every dentist should understand their true net worth, how to properly value a dental practice, and why EBITDA, cash at close, rolled equity, and distributions all matter far more than flashy headline multiples. He also explains the current state of consolidation in dentistry, what lessons can be learned from other healthcare industries, and how different partnership structures can lead to very different financial outcomes. This episode is a practical deep dive into risk, growth, diversification, and long-term wealth building for dentists who want to make smart decisions about the future of their businesses. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Joe Lynch, Head of Customer Success at Dandy, for a conversation about the future of dental labs, digital dentistry, and what it really takes to deliver better outcomes for dentists and patients. Joe shares his unique journey from Navy special operations to healthcare consulting and ultimately into the dental industry, where he now helps lead Dandy's go-to-market strategy and customer experience. Together, they unpack how robotics, AI, machine learning, and vertically integrated workflows are transforming the lab space, while also exploring the balance between cost, quality, speed, and service in a rapidly consolidating market. Joe also breaks down Dandy's turnaround times, communication model, full-service lab capabilities, and how the company is helping practices embrace digital workflows without sacrificing support or clinical results. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.meetdandy.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode of Ask Me Anything with Dr. Mark Costes, he dives into some of the most insightful questions submitted by listeners, tackling the challenges dental practice owners face as they scale. Mark explores the most common bottleneck he sees—lack of delegation and redundancy—and shares how even highly profitable, low-overhead practices can quickly crumble without the right systems and depth on the team. He emphasizes the value of hiring great people when you find them and offers advice for empowering your leads so the practice can thrive without your constant presence. Mark also addresses how to handle delicate leadership moments—like when a key team member is struggling personally—while maintaining accountability and protecting the health of the organization. He breaks down a smart, step-by-step approach to dropping PPOs, urging dentists to avoid emotional decisions and instead rely on data, preparation, and strategic marketing to make the transition smooth. To close out the episode, Mark shares why he loves the start of a new year as a time for deep reflection and goal setting, using the Four Futures framework to reset priorities across mindset, health, relationships, and finances. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast