2478: Cutting Costs and Recovering Revenue With Virtual Staffing
The Dentalpreneur Podcast w/ Dr. Mark Costes · Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader
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Show Notes
On today's episode, Dr. Mark Costes sits down with Timothy Boyle of Reva Global Medical to talk about how virtual staffing is helping healthcare practices reduce administrative overload, improve efficiency, and recover lost revenue. Tim shares his unique journey from professional hockey into healthcare sales, then explains how his team recruits and trains medically experienced virtual assistants to support practices with scheduling, insurance verification, patient follow-up, prior authorizations, billing, and accounts receivable.
The conversation explores how understaffed teams often create bottlenecks that hurt case acceptance, chair retention, and collections, and how virtual support can help fill those gaps at a fraction of the cost of local hiring. They also discuss HIPAA compliance, EMR training, AI's growing role in healthcare operations, and why thoughtful delegation is becoming essential for scaling modern practices.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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