The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

Would a patient drive past twenty other dental offices to go to your practice? Would they regret it if they had to transfer to another office? Can you and your team quickly spout out a bunch of reasons why a patient would choose you over all of the others? Hopefully you can answer all of these questions with a big YES! So let’s find out why on this episode of The Dental Practice Fixers podcast for dentists. The question is also asked on our mystery shopper calls – “I’m looking for a new dentist – why should I choose you?” The answers? Well, pretty bad. Pretty, pretty bad….. Got a question? Just email it to [email protected].   After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!  

There are five issues that just about every dental practice experiences, and on this episode of The Dental Practice Fixers podcast for dentists you can hear what they are along with some solutions. Then on our mystery shopper calls, a potential patient with stinky breath calls some practices for advice. Did they try to appoint him or were their responses just as stinky as the caller? Listen to find out! Got a question? Just email it to [email protected]. After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!

Sometimes it’s a little overwhelming to make dental practice improvements through huge changes. But the good news is, you may not have to! You can improve your dental practice marginal gains. In this episode of The Dental Practice Fixers podcast for dentists, we show how small changes can get HUGE results! Then of course there are the mystery shopper calls. It just seems that no one can get these right!! You gotta listen to find out why. Got a question? Just email it to [email protected].   After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!

The relationship between general practitioner dentists and specialists should be one that is not only good for the patients but good for both practices. On today’s Dental Practice Fixers dental podcast we talk about some easy ways to make that happen. Then on to the mystery shopper calls where the theme continues. If you do Invisalign but aren’t getting many cases, you’re about to find out a possible reason! Got a question? Just email it to [email protected].     Have you been thinking about reaching out for help with your practice but you’re hesitant? Don’t worry! – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!

Should we give our patients what they want? Do our patients really know what they want? Is it good for our dental practice to give it to them? On today’s edition of The Dental Practice Fixers podcast we discuss how to make your practice more successful by doing just giving our patients what they want. Plus, the mystery shopper calls teach two very important lessons. Listen now! Got a question? Just send it to [email protected]! Have you been thinking about reaching out for help with your practice but you’re hesitant? Don’t worry! There is no issue that I haven’t heard or probably even experienced myself! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential. Let’s schedule a call! Schedule directly on my calendar by clicking here!

Does everyone in your dental practice truly understand why certain clinical decisions are made? Your practice needs to be “Clinically Calibrated” – find out why and how on this edition of The Dental Practice Fixers Podcast for dentists. For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It’s something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office “clinically calibrated.” Best of all, it will end tons of confusion with your patients. We’ve also got some crazy mystery shopper calls and a story about….pizza! Got a question? Just send it to [email protected]!  

What’s the number one enemy of a great practice? In this episode, Dr. Richard Madow explores a possible candidate. Then, the mystery shopper calls are, well, pretty amazing. Tune in to the The Dental Practice Fixers Dental Podcast for Dentists to listen now!!

Using artificial intelligence in the dental office is such a hot topic these days, but most of the advice we’re seeing is either impractical or totally useless. In today’s episode of The Dental Practice Fixers Dental Podcast for Dentists, Dr. Rich gives two solid examples of how to use AI to improve patient communications. Then speaking of communication, things go downhill rapidly on our dental secret shopper calls. Tune in now!!

There are a bunch of things a dental patient should never ever see or hear in a dental practice, and on today’s episode of The Dental Practice Fixers Dental Podcast for Dentists we get the list rolling. Then, it’s on to the secret shopper calls, where we learn why front-desk training should be more than just “Here’s the phone – answer it!”

“Why is that crown so expensive?” can be a tough question for a dentist to answer, especially in a way that gets a caller to appoint, Well, that’s the mystery shopper call we did on today’s episode of The Dental Practice Fixers dental podcast for dentists. The answers ranged from horrible to hilarious to something that has never happened before! You gotta check it out. Plus, Dr. Rich shares a personal story that will help you and your practice significantly!

Would you like to have a simple system so that when someone calls to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something right! Listen in to see what.  

Very often the first contact a potential new patient has with your practice is your website, and most dental websites have some obvious (and easy to fix) mistakes! On this episode of The Dental Practice Fixers dental podcast, Dr. Richard Madow gives some very simple fixes to correct these crucial areas. Then, our mystery shopper calls take the theme further, asking practices about things seen on their own website! Do they know how to answer? Of course not!!

Let’s face it, not all patients are a good fit for your dental practice. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow gives some quick and easy patient selection tips to save you many headaches, including the number one rule! Then we have four mystery shopper calls, and guess what? Someone almost kinda gets it right!! Listen now!!!  

Hey Doc – why the heck would you ever want to do this? In this episode of The Dental Practice Fixers Podcast for dentists, Dr. Rich answers one of the most frequently asked questions, and that’s the response….sort of. Then of course we do some mystery shopper calls, and miraculously someone almost gets it right!!   Richard H. Madow, DDS: Hey there, I’m Dr. Richard Madow and welcome once again to The Dental Practice Fixers Podcast. We have a great question from a listener today. And of course, a mystery shopper calls and all kinds of other fun stuff. I think this question will lead to some very valuable advice for any dentist at any stage in their practice. So we’re going to get right down to it in a second, but of course, first I want to remind you that at The Madow Center we love lowering our overhead and we love teaching other dentists how to lower their overheads too. And of course, one of the simplest things to do is switch your credit card processing to Stax, S-T-A-X because they don’t charge that annoying percentage for processing. Just a low, flat monthly fee. Really low. We’ve saved thousands and thousands of dollars and you should too. Find out more, just go to madow.com/save. M-A-D-O-W dot com, slash S-A-V-E. Okay, over to our question. I feel like I get questions like this all the time. I probably handled a similar question on the podcast maybe a year ago or so, but I wanted to do it again because I think it’s so important, and even if this doesn’t apply directly to you, there’s certainly plenty of lessons we can learn. Simple lessons. Okay, so here it is, it says: “Dear Rich, Love the podcast especially the Secret Shopper calls.” Well, thank you. Everyone seems to love the Secret Shopper calls. They don’t want to hear me, just the secret shopper calls. Alright. “Thanks so much for doing this. Question for you. I’m a dentist, early 40s. Purchased what I would call a fledgling practice around six years ago. I’m definitely making a go of it, but things aren’t great. In other words, it’s doing better than it was when I purchased it, but I’m still not super busy and my income is not what I had hoped. There’s a similar practice around 12 miles from mine that is for sale and I think I can grab it for a steal. I feel like I should purchase and try to build it up also, what do you think? That combined incomes could be exactly what I need. Thanks for your time. Midwest, DDS.” Wow, I like how you chose your own- because I would usually not read the names I kind of, you know, protect your anonymity or whatever. But I like how you just called yourself Midwest, DDS. Covers a lot of ground though. Okay, Midwest, DDS. Here’s what I’m going to have to say to you. You’ve got one practice that’s not doing as well as you want. Why would you ever, ever, ever want to double your overhead? More than double your overhead because you’re going to- you can’t be in two places at once. You’re going to have to hire associates or just run each practice part time, which really kills your overhead. You will triple your frustration and you’ll probably have two mediocre practices when you haven’t even proven you can run one practice successfully. Do not buy this practice that’s 12 miles away. Now let me back that up by saying this is totally different than an older dentist or for some reason someone very close to you has to retire and they’re either selling the charts, so to speak, or they’re selling the practice at a fire sale price. And your intention is to blend the practices into one physical location. That’s totally different. But 12 miles apart, you’re talking about having two physical locations, you’re going to try to run both of them. So again, you’re doubling your overhead or more tripling your frustration. And here’s the thing. You have not even mastered the art of running one practice yet. By your own admission, you’re not doing as well as you would like. You’re not as busy as you would like. Your income isn’t as high as you would like. Well, what’s the reason? It’s not because you don’t own another practice. Figure out. Let’s try to figure out what’s going on in your practice. You know, I think we get so distracted by the shiny objects and again, sure, has this worked for some people owning multiple practices in different parts of their state, whatever? Yes, it has. But you’re talking about a practice and a dentist who presumably you haven’t really mastered the basics yet, you know, if you are a musician, I would say to you, you haven’t even learnt your scales and arpeggios yet. Or if you’re a football coach, you got to learn to block and tackle. Whatever the bad metaphors that you want to use. Let’s make this one practice fantastic before you even

Dr. Rich explains the factors in dental practice success by reliving the history of The Madow Center in this special edition of The Dental Practice Fixers dental podcast for dentists. So many listeners have been asking how The Madow Center got started, and it’s all covered here!  

Did a video promoting a dental seminar actually make Dr. Rich hurl? Well, almost. Find out why in this episode of The Dental Practice Fixers dental podcast for dentists, and also learn about why it is often a bad idea to get distracted by passive income and side hustle opportunities. Then we present some of the strangest mystery shopper calls in the history of the show!

Ready to improve your cash flow and decrease your overhead in 2023? On today’s episode of The Dental Practice Fixers dental podcast for dentists, we’ll reveal ten things you can do right now to get 2023 off to a great start. And then, four mystery shopper calls – four bad results. Don’t make the same mistakes!!

What are two questions you should ask every patient during the initial exam that will totally WOW them? On today’s dental podcast for dentists, Dr. Richard Madow reveals that, along with a simple trick you can do that will actually get patients to ASK YOU for cosmetic dental procedures! It’s easy, fun, and something you should be doing anyway. And then, the mystery shopper calls get totally crazy! Don’miss this episode!! Got a question for the podcast? Send it to [email protected].

Want your patients to accept more treatment, get adult fluoride, and all that other good stuff? In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow shares how an experience at a hotel led him to realize an extremely important step in influencing our patients. It will help you become a better leader as well!!

Why be the best practice at what you do when you can be the only practice who does what you do?! It’s much easier than it sounds, and on this edition of The Dental Practice Fixers Dr. Rich will show you how! Of course we follow that up with three mystery shopper calls (yikes!) and a very special offer! And oh yeah – we talk about The Waffle House and The Grateful Dead too!!

Do you have a supercharged perio therapy department, or a glorified “cleaning lady” doing bloody prophys? If you’re like most dental practices, unfortunately it’s the latter. On this week’s podcast we give five reasons why, and simple solutions to get your patients healthy and increase practice revenues. The theme continues on the mystery shopper calls, and the results were pretty dismal.

There is something that most dentists do every single day that causes chaos, confusion, and makes the practice not nearly as productive as it should be. But fear not – in today’s episode of The Dental Practice Fixers dental podcast for dentists we have a solution! Then on to the mystery shopper calls, where someone actually gets it right….kinda…… Don’t miss it!

What do the Choco Taco and getting your patients to refer and schedule their treatment have to do with one another? Lots! In this episode of The Dental Practice Fixers dental podcast for dentists, we explore why Dr. Robert Cialdini’s “Principles of Influence” are so important in your practice. Then the mystery shopper calls take a weird turn as a dentist actually answers the phone!

There is something that afflicts most dentists, and it can cause severe problems in their practices and lives. It’s called “Paralysis By Analysis,” and we give some symptoms and solutions on this episode of The Dental Practice Fixers, the dental podcast for dentists. Then on our mystery shopper calls we have some real doozies, including something that has never happened before in the history of The Fixers!

Every dental consultant these days seems to be teaching how to drop PPOs. But my advice is “not so fast, cowboy (or cowgirl!).” In this episode of The Dental Practice Fixers dental podcast for dentists, you’ll find out why. Then in our mystery shopper calls, something happened that has never happened before in the history of our mystery shopper calls!

In this week’s episode, Dr. Rich gives fifteen fantastic rules that will apply to your dental practice….and life! It’s kind of like summer reading for dental people. Then in our mystery shopper calls we throw up some real softballs – I’m a new patient, I need a few crowns, and I want to come in. Were any appointments made? Listen to find out.

Successful case acceptance in dentistry can be so mysterious – but in this episode of The Dental Practice Fixers Dr. Rich reveals two “Obvious Secrets” that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But… there’s a little twist added, and it has to do with the practice’s website. Hint: If something is on your website, everyone in the office better know what it means! The results are not good!! Got a question for The Fixers? Just send it to [email protected]. https://youtu.be/maEE4bi8ptI Highlights from “The Obvious Secrets to Case Acceptance? 0:09 – Some of the most confusing sometimes in dentistry is acceptance of dental treatment. Dr. Rich will discuss this very topic in today’s episode of The Dental Practice Fixers Podcast. 1:28 – Dr. Rich shares an obvious secret that most dentists are probably being overcharged for their credit card processing. Switch to STAX by Fattmerchant. Go to madow.com/save to find out how you can save today. 2:31 – Dr. Madow talks about a previous webinar called: Foolproof Case Acceptance – In YOUR Practice. (It will only be up for a few more weeks) Most dental office case acceptance is much lower than what they think. 4:34 – Rich shares one obvious secret to case acceptance from Dr. Estep. Dr. Estep talked about when a person is stressed they stop learning. So Rich talks about how to handle this. 9:52 – Rich next shares the second obvious secret. Can your patient say “Yes” to the practice? He explains what that means. Check it out. 12:43 – If you want to check out the step-by-step process to case acceptance then check out madow.com/webinars. Send an email to Rich to let him know your thoughts at [email protected]

Online reviews are the number one requirement for potential dental patients finding your dental practice online. In this episode of The Dental Practice Fixers dental podcast for dentists, Dr. Rich gives some quick tips on how your practice can get tons more reviews – and reveals the biggest no-no when asking patients for reviews. Then on our mystery shopper calls we see how easy it is to tell a family of four to call another office!! Questions or comments? You can email Dr. Rich directly at [email protected].

How do dental practices deal with inflation? Should I pay someone to cover my phones when the office is closed? Does scripting work? Is Dr. Rich a hypocrite? On this episode of The Dental Practice Fixers dental podcast for dentists we cover these listener questions and more! Plus, of course our usual mystery shopper calls – HOLD PLEASE!

Can you actually get dental crowns at the local auto body shop? Hopefully not, but here’s an important dental lesson about dental ccown treatment acceptance Dr. Rich learned when he went to get an estimate for some car work. And then on our mystery shopper calls we do something we’ve never done before. Let’s put it this way – this week’s calls do NOT go south!! But the results are similar. Listen to the podcast to see what that means, and be sure to send us a note at [email protected]  

What’s YOUR Financial Policy? Does your dental practice have a written financial policy? Do you even need one? On this episode of The Dental Practice Fixers podcast, Dr. Rich talks about how purchasing a new pair of glasses made him realize that a proper financial policy can be summed up in two words! Then the theme continues with our mystery shopper calls – “Can I pay for four crowns over time?” Of course knowing that a patient may need four crowns one would think every office that was called would bend over backwards to get them in. NOT!!! Got a question for the podcast? Send it to [email protected].  

How To Easily Confuse A Patient! We start with a great listener question about the proper way to handle a caller who is not ready to appoint. The theme continues on the mystery shopper calls where Dr. Rich poses as a patient who needs $20,000 worth of dental treatment. Surely the person on the phone tries to appoint him, or at least asks for some contact information. Well stop calling me Shirley, because they don’t do either one of those, and it amazingly gets worse! If you have a question for “The Fixers,” please send it to [email protected]. Highlights from “How To Easily Confuse A Patient!” 0:10 – Dr. Rich Madow starts the Dental Practice Fixers podcast by asking a question. If someone is calling your dental office and they need $15,000 worth of work, what do you NOT say? Learn about the listener question and then three secret shopper calls. 1:10 – Rich reminds listeners about STAX because they only charge a low monthly fee for your credit card processing fees. Your dental team will love it! Check it out: madow.com/save 2:28 – Now for the listener question. If you have a question that you would like to ask Dr. Richard Madow, please email your question to [email protected]. The listener wants to know when you ask for the patient’s personal information without turning them off from hanging up. 5:02 – Rich shares his comments on the question and gives his advice on handling this over the phone. His experience has been to be very natural and matter of fact with new patients. He gives some suggestions and examples that you might find helpful in getting their personal information. Rich also shares “The Madow Way” for getting their appointment scheduled. 8:51 – Rich welcomes to chat with any dentist to share ideas. To schedule a time with Rich to chat go to madow.com/chat 10:00 – Rich is now going to do the secret shopper calls. Check them out and see what happens.  

Why Didn’t My Last Dentist Tell Me This? When a patient asks a tough question about their last dentist, we need the right answer and we need it right away! On this episode of The Madow Dental Podcast, Dr. Rich gives some great answers to a couple really tough patient questions. Then it just gets totally bizarre with our mystery shopper calls. You gotta hear them! And if you have a question for “The Dental Practice Fixers,” send it to [email protected]. Highlights from “Why Didn’t My Last Dentist Tell Me This?” 0:12 – Dr. Rich Madow opens up the Dental podcast by learning more about how to answer when a patient asks questions. If you have any questions, please email us at [email protected] or [email protected] 1:09 – If you need the best credit card processing low fee than STAX is the way to go! They provide an incredible price, check it out at madow.com/save 2:26 – Rich will be doing a seminar that is open to the general public in Florida on April 29th, 2022 on a Friday. Check it out at madow.com/live 3:32 – A patient may ask a question and you need it to be positive, factual and leads them to treatment. Rich shares this with listeners and viewers. Their last dentist may have been great but learn the best strategy. 11:25 – Rich would love to send you the dirty dozen to questions that are asked by patients and how to answer them. If interested, email [email protected] and make the subject: dozen or text dozen to 443-312-2014 12:31 – Dr. Madow starts the secret shopper calls. The question is asked do you do crowns and how much does it cost. Find out what these dental offices answer to this question. See if they will answer correctly or ask to book an appointment. 21:24 – Come to Orlando and join the Madow Center Dental Seminar. Subscribe to our YouTube Channel or give us a good rating on the podcast of your choice.

My Patients Only Want What Insurance Covers! Is this really true, or is the practice subtly putting patients into this insurance mindset? We hear it from dentists and team members everywhere – “my patients are driven by insurance.” In this episode of The Madow Dental Podcast we dig a little deeper and discover that maybe it’s the practice itself that is insurance dependent! Then on our mystery shopper calls the theme continues as we ask if a new patient cleaning is covered by insurance. One would think this would lead to an appointment, but one must think again! Listen to find out what really happened! Highlights from “My Patients Only Want What Insurance Covers!” 0:18 – Dr. Rich Madow shares some things he hears from dentists and one of them is that patients are so driven by what insurance covers. 0:57 – If you are long time listener of the Madow Dental Podcast you probably have heard about the wonderful benefits of using STAX by FattMerchant and the monthly low costs of credit card processing fees. If you haven’t checked it out, go to madow.com/save now! 2:45 – Do your patients have the insurance mindset only? Find out what Dr. Rich has found from dental practices. Working with a dental coach can help in your dental practice if this is the case. Are there things that your dental office is doing that makes your patients more insurance mindset. Does your dental work only focus around the patients insurance? 7:25 – The Madow Center for Dental Practice Success does data analysis and have found it extremely common in restorative but periodontal therapy is low. Dr. Rich shares some dental stories and what he has seen as a dental coach. 10:38 – Check out Rich’s speaking schedule where he will be appearing live: https://madow.com/speaking-engagement-schedule/ 11:28 – Rich makes some secret shoppers calls by bringing in some insurance questions. Find out what questions are asked and if they decide to schedule an appointment with Rich.

Sometimes dentists and team members let the little things drive ourselves crazy! On this episode of The Madow Dental Podcast we respond to a listener who is doing just that. It will help you deal with the day-to-day dental practice frustrations. Then on our mystery shopper calls Dr. Rich poses as a patient who wants $6000 worth of treatment but just has one simple question. Can anyone handle it correctly? You need to listen! Highlights from “Dentists: We Drive Ourselves Crazy!” 0:10 – Dr. Rich introduces himself as co-founder of the Madow Center and welcomes all to the Dental Practice Fixers Podcast as host. He shares what to look forward on today’s podcast and why as dentists we drive ourselves crazy. Also a crazy secret shopper caller is part of today’s dental podcast. 1:14 – Rich shares the incredible sponsor STAX by Fatt Merchant is the way to go for all your dental credit card processing fees. It is a low flat monthly rate that is a no-brainer for any dental practice office looking to save money. Check it out at madow.com/save 2:30 – Are you on our E-newsletter? Get dental practice building emails, it’s free to join! Email us at [email protected] 3:20 – Check out one of our recent questions from our listeners. A credit card transaction was cancelled due to the high price. Do you have the right to charge the fees of handling the credit card fees of over $80 to the patient? Check out Dr. Madow has to say about this and what is the right thing to do in this situation. 7:25 – One suggestions is to purchase some “Statement of Delinquency Collection Forms” – The Madow Brothers developed these as the most effective patient collection form in history. Keep your business on the right track. 9:17 – Rich shares the mystery shoppers calls and today it is about a crazy situation. Rich asks the question as a new patient with four new crowns. Do they try to get an appointment, check it out!

What’s the best piece of advice ever given by a dental consultant? In this episode of The Madow Dental Podcast, Dr. Rich reveals what that is, and what it means to your practice. Then our mystery shopper calls take a weird twist, and we wind up with instructions on how to have the perfect voicemail message in your practice! For more information on The Madow Center, please go to madow.com Highlights from “The Best Piece of Advice!” 0:17 – Rich welcomes all viewer, listeners and explains the exciting things to look forward on the Dental Practice Fixers Podcast. 1:01 – If you get STAX you will not get ripped off with credit card processing fees. They offer a low flat monthly fee. Save some money at madow.com/save 2:00 – Dr. Madow was talking about the importance of answering the phone with another colleague. It is so important. You can be sure that if you send them to voicemail they are not calling back. He shares some thoughts on this and what a new patient is thinking. What does your voicemail say for your dental office? Are you understaffed? Find out how to know. 6:47 – Rich mentions that dentists should be trained how to answer the phone. Any person on the team should be able to answer the phone and trained. 10:02 – Dr. Richard Madow shares some rules for voicemails in your dental practice. These tips can help any dental office with their voicemail messages to help new patients. You should also have a call to action. 11:36 – Rich shares some voicemail messages and then talks about them with listeners. 22:52 – Rich shares a telephone voicemail template to use buy encourages dental offices to use their own that works for them. Check out more at madow.com Interested in dental snapshot? Complete this form to get a free dental snapshot for your dental practice.  

In dentistry, it’s super important to lead our patients to the next step, whether that is scheduling treatment, becoming a patient in your practice, or anything else. In this episode of The Dental Practice Fixers, Dr. Rich shares a story and a great quote that will demonstrate the importance of telling our patients what they need to do next. Then on our secret shopper calls, something AMAZING happens – you gotta hear it!   Highlights from “Why Our Patients Love To Be Led!” 0:20 – Dr. Rich Madow opens up the episode with welcoming dentists, dental team members, dental hygienists, dental assistants, patients, non-dental people. 1:00 – Rich shares one of his favorite quotes today from Jay Abraham: If you truly believe that what you have is useful and valuable to your clients, then you have a moral obligation to try to serve them in every way possible. 4:00 – Rich feels an obligation to share about the low flat credit card processing from STAX. Check out madow.com/save to find out more. 4:40 – Rich shares a story about clients being led and how they want to be directed to the next step. Check it out. 9:22 – Rich recommends to check out the elevator pitch. Read more here. 10:40 – Check out madow.com for our products and total dental practice coaching. 11:35 – Rich starts calling the secret shopper callers and see what happens.    

One of the craziest things that dentists say is “my patients have a low dental IQ!” On today’s episode of The Madow Dental Podcast, we will find out why that phrase is not only ridiculous, but downright dangerous! Along those lines, Dr. Rich shares one of the big mistakes he made early on in his dental career. And then we go to our secret shopper calls. But this week something REALLY crazy happens!! Did someone actually schedule the patient? Well, there’s a lot more to it than that, so you gotta listen!! Highlights from “This Is NOT A Dental IQ Test!” 0:18 – Dr. Richard Madow opens the “Madow Dental Podcast” and welcomes all. Today Rich will talk about a BIG mistake that many dentists make. He tells a story about his practice and what mistake he made. Starting 2022 year off with making some new changes. 1:42 – One of the new things for the new year is to stop getting ripped off from your credit card charges. You should use STAX by FATT Merchant. Very low monthly fee by checking out madow.com/save now! 2:30 – If you are new listener and not sure much about the Madow Center, then check out madow.com – They are dental coaches and have been doing this for over 30 years. Dr. Richard Madow is an actual dentist and would be happy to have a chat: madow.com/chat 3:45 – Dr. Rich now talks about some things that dentists do, size people up. How does that affect the way we deal with them? How does it affect the way we treat them? Check out this story that Rich shares about his practice. 13:40 – Rich shares the moral of this story and how you can apply this in your dental office. 15:00 – Check out these secret shopper calls with a big surprise. Check them out and see if Rich gets scheduled on their books.

In this episode of The Madow Dental Podcast, Dr. Rich fields a great listener question that will give you a lot to think about if you are considering ways to grow your dental practice. The question refers to opening up a satellite office! Then in our mystery shopper calls, we ask a very simple question: “Do you do cosmetic dentistry?” This should result in an instant appointment being made, right? Well, not so fast! You gotta listen to see what happened! Got a question for our dental podcast? Send it to [email protected]

There is a word in dentistry that is so important your practice could sink without it, or at the very least, seriously underperform. On this episode of The Madow Dental Podcast, Dr. Rich reveals what that word is, and how a trip to buy some jeans made him realize how important that word is in dentistry. We close with three major lessons and three totally disastrous mystery shopper calls. You gotta hear them!! Please send any comments to [email protected], and enjoy The Madow Dental Podcast!!

Does everyone in your office truly understand why certain clinical decisions are made? For example, why would we do a crown instead of a two or three surface restoration? Scaling and root planing instead of a prophy? Do an endo in-house instead of referring? It’s something we might not think about too much, but every single person on our team (yes, front office people too) will benefit by having the office “clinically calibrated.” Best of all, it will end tons of confusion with your patients. That’s what we cover on this episode of The Madow Dental Podcast. The trend continues on three mystery shopper calls when we ask why a crown would be needed instead of a “filling.” The results? Oy gevalt!! You gotta hear them! If you like what you are hearing, please tell your friends about our show and leave us a good review. Got a question? Just send it to [email protected]!

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][heading] Special Edition | How to Be Superbold with Guest Fred Joyal! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]Bold individuals seize life in remarkable, almost unbelievable ways. They succeed in business, in careers, and in love, and they have a great time doing it. Would you like to be one of them? For the 100th episode of The Dental Practice Fixers podcast, we have a very special guest who will show you how to do just that! Fred Joyal is the co-founder of 1-800-DENTIST, total legend, and one of the most influential people in dentistry. In this very special episode he discusses his brand new book “SUPERBOLD: From Under-Confident to Charismatic in 90 Days” and gives simple strategies any dentist or team member can use to improve their lives significantly. Don’t miss it![/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ col

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][heading] Do You Take My Crappy Insurance [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]One of the toughest telephone calls to handle is from a potential new patient who is “in network” or crappy insurance company that you don’t participate with. On this episode of The Fixers we give some advice on handling this situation properly. Then the fun begins with some Mystery Shopper Calls asking the same question. Did anyone handle it well? You gotta listen to find out, and to hear the “Magic Phrase” to use when you are asked this question![/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_

What’s Your Office Elevator Pitch? Do you have an “elevator pitch” for your practice? Do you have a concise way to tell a potential new patient why they should come to your office over anyone else’s? Well, you should, and that’s what we talk about on this episode of The Dental Practice Fixers! The theme is continued with our “Mystery Shopper Calls” with a simple question – can you tell me a little about your office? Unfortunately, no one could, and the results were dismal. But after listening to this episode, that won’t happen to you!!   GET A FREE DENTAL PRACTICE SNAPSHOT     Highlights from “What’s Your Office Elevator Pitch?” 0:11 – Dr. Rich Madow opens up The Dental Practice Podcast by welcoming doctors and team members. Do you have an elevator pitch at your dental practice? 1:12 – Rich explains what it is and why is it so important to have one. Also, he gives a pitch for STAX with Fatt Merchant. Save money and switch to STAX with Fatt Merchant for all your credit card processing fees. Check out madow.com/save 4:43 – Rich and his wife went to a wedding and explains some things he enjoyed and hear some pitches at the wedding table. He shared some great elevator pitches that he heard and shares what happened. Rich also gives some tips to help improve your elevator pitch when someone asks you what you do for work. 12:15 – Please send Rich your elevator pitch to [email protected]! 12:45 – Rich decides to call dental offices and see what their pitch is for their dental practice. Listen to these secret shopper calls. He makes five calls today. Listen or watch on YouTube to see if any of these dental offices can give a great pitch to Rich. You will be surprised what these dental offices have to say about their office.

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][heading] A Great Way to Get Referrals! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]We all love referrals, but asking for them can make us feel so desperate! On this episode of The Dental Practice Fixers, Dr. Rich shares a great way he got tons of referrals into his practice while helping the community at the same time. (He also shows you where you can get nine more of his favorite referral methods.) Then on our “Mystery Shopper Calls” we tee up an easy one. A patient knows they need two crowns and wants to see if they can be done at the same visit. Sounds like an easy intro into “Why don’t we make an appointment for you to find out?” Not so fast cowboy – you won’t believe what these offices did! Got a question or comment? Send it to [email protected].[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_sha

Get Patients To Ask YOU For Whitening! Wouldn’t it be great if patients asked you to whiten their teeth? In this episode of The Dental Practice Fixers, Dr. Rich will show you exactly how to do just that, including a simple way to make your patient exams better and more complete. Then on our mystery shopper calls we continue a “back to the basics” theme to demonstrate how most practices are treating potential new patients like they are unwanted! Got a question for The Fixers? Just send it to [email protected] GET A FREE DENTAL PRACTICE SNAPSHOT Highlights from “Get Patients To Ask YOU For Whitening!   0:11 – Isn’t it great when you can get your patient to ask you for dental services such as whitening! Dr. Rich will be teaching this very thing on the Dental Practice Fixers Podcast today. 0:53 – Dental meetings are slowly coming back and Dr. Rich Madow has some on this schedule. Check it out here! 1:24 – Recently a dentist asked Rich about saving money for their dental practice. Dr. Madow recommends STAX with FattMerchert for your credit card processing. If interested in saving money for your dental practice then visit madow.com/save 2:52 – Rich loves it when patients get whitening and he shares why. They show off their smile and it leaves an opportunity for referrals. Dr. Madow shares a simple way to get patients to ask you about services. 5:30 – Here is a recommendation for all dentists. Make a baseline shade of the patient’s teeth. This is wouldn’t take very long and record it. Rich shares the standard shade for Americans. He recommends handling this to the patient to show them the shade. See what the patient says. 11:15 – Don’t forget that The Madow Center for Dental Practices offers dental coaching and a free snapshot of your dental practice. Check out madow.com/snapshot or madow.com/chat 12:27 – Rich starts the secret shopper calls and goes back to simple questions to see how they respond. Check them out.

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][heading] The Obvious Secrets to Case Acceptance? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]Successful case acceptance in dentistry can be so mysterious – but in this episode of The Dental Practice Fixers Dr. Rich reveals two “Obvious Secrets” that will help your patients get the dental treatment they need! Then on our secret shopper calls we go back to the basics of a potential new patient needing a cleaning. But… there’s a little twist added, and it has to do with the practice’s website. Hint: If something is on your website, everyone in the office better know what it means! The results are not good!! Got a question for The Fixers? Just send it to [email protected].[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][heading] Retiring Hygienist Wreaks Havoc! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist “jots down” the names and contact info of some patients (without their permission) and then moves out of town. Is this a HIPAA violation? Is it truly nefarious? How much damage can she do? We answer this question and more! Then on our secret shopper calls we pose as a patient who thinks they are in need of a dental implant. Should be a pretty easy one, right? WRONG! You won’t believe how badly these calls were botched! If you have a question for The Fixers, please send it to [email protected][/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][heading] The Answer is NO! [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO – now what’s the question?” Positive ways to frame potentially negative patient situations are discussed with solutions given. Then the theme continues on the secret shopper calls. A patient needs four crowns and is trying to find an office that will give a senior citizen discount. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at [email protected]. We’d love to hear from you![/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=&#8

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][heading] Should We Ever Do This At The First Visit? [/heading][divider line_type=”Full Width Line” line_thickness=”3″ divider_color=”accent-color” custom_height=”50″][vc_column_text]In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar – is it ethical to do a prophy on the first visit? To answer, Rich shares an interesting event from The Madow Brothers’ history. Then the theme continues on the secret shopper calls. A patient is trying to find an office that will do a cleaning on the first visit. The results? You gotta listen to find out what happened, but let’s just say they were pretty dismal. If you have a question for “The Fixers,” please email us at [email protected]. We’d love to hear from you![/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”large” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”GET A FREE DENTAL PRACTICE SNAPSHOT” url=”https://qs103.infusionsoft.app/app/form/analysis”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default&#8