The Bottom Line

As the UK gets ready to host a major global summit on the safety of artificial intelligence, Evan Davis speaks to one of the technology's leading global figures.Demis Hassabis explains how he went from child chess champion to game developer to co-founder of AI research lab DeepMind, which was bought by Google in 2014.He discusses Google's answer to ChatGPT and AI's ability to create breakthroughs in science, but also its downsides, including the potential extinction of the human race.GUEST: Demis Hassabis, CEO of Google DeepMindPRODUCTION TEAMProducers: Joel Moors and Simon Tulett Editor: China Collins Sound: Neil Churchill Production Co-ordinator: Gemma Ashman(Picture: Demis Hassabis, CEO of Google DeepMind)

From plumbers to electricians, plasterers to builders, most of us need to hire a trader at some point. But what's it like to work in the industry, and how has it been affected by changes such as Brexit, the pandemic and inflation? How should you go about finding a trader who is trustworthy and will deliver quality work? In recent decades, going into a 'trade' has not been as strongly encouraged as to going to university, but tradespeople of all kinds are in short supply, so what is being done to encourage more young people to take up a trowel or pick up a drill? Evan Davis and guests discuss.CONTRIBUTORSChris Day - Electrician, Mayday Electrical Solutions Ltd.Kalece Okusanya - Decorator - Suave Property Care Will Davies - Co founder , Aspect Property Maintenance Tim Balcon - CEO, Construction Industry Training BoardPeter Gordon - ListenerPRODUCTION TEAMProducer: Julie Ball Editor: China Collins Sound: Tim Heffer and Graham Puddifoot Prod. Co-ordinator: Gemma Ashman

Many employers say they are desperate to get staff back into the office more often, but what's the best and fairest way to wean employees off remote working?As companies from tech to banking grapple with this issue, Evan Davis and guests discuss the productivity pros and cons, the impact on company culture and career progression, and the future of the office space itself. With many staff reluctant to give up the flexibility of remote working, is a hybrid model the answer to keeping them happy and how many office days each week should you go for? Plus, where do employees stand legally on return to the office requests, and what happens when workers simply refuse to comply?Evan is joined by:Kelly Beaver, CEO of Ipsos in the UK and Ireland; Stephen White, Chief Operating Officer of Santander UK; Ranjit Dhindsa, head of employment at Fieldfisher; and Nicholas Bloom, professor of economics, Stanford University.PRODUCTION TEAM:Producer: Simon Tulett Editor: China Collins Sound: Rod Farquhar Production co-ordinator: Gemma Ashman(Picture: A businessman staring out of the window of an empty conference room. Credit: Chris Ryan/Getty Images)

Is humour the most effective way to get your product noticed? If so, why does it seem that the use of comedy in advertising is in decline? Recent research by Kantar found that 90% of consumers were more likely to remember and purchase a brand if the advert made them smile. So why the downturn? Are multi-national brands looking for a one size fits all approach, or are brands frightened of offending potential customers? Evan Davis and guests discuss.PRESENTER: Evan Davis GUESTSRory Sutherland, VP, Ogilvy UKLucy Greeves, Author and Creative StrategistDom Dwight, Marketing Director, Taylors of Harrogate and Yorkshire TeaADVERT CLIP: Yorkshire Tea - Induction Training with Sean Bean Courtesy of Taylors of Harrogate, Yorkshire Tea Creative: Lucky Generals Advertising AgencyPRODUCTION TEAMProducer: Julie Ball Editor: China Collins Sound: Graham Puddifoot Production Co-ordinator: Brenda BrownThe Bottom Line is produced in partnership with The Open University

England’s water companies are under fire – there’s public anger over sewage spills and leaks, and now regulators and government ministers are worried some of them are drowning in too much debt. So what’s gone wrong, and who will pay the price of fixing the industry?On the face of it, running a water company seems like a licence to print money – there’s guaranteed revenue, and no competition – but there’s a lot of infrastructure to build and maintain, and strict targets that are getting even tougher and more expensive to hit as environmental concerns grow. Many of England’s water firms have taken on very high levels of debt, but have they used it to invest, or pay off their shareholders? And does the regulator, Ofwat, have questions to answer for strangling spending on improvements in a bid to keep customer prices low?Evan Davis is joined by:Nicola Shaw, CEO, Yorkshire Water; Sir Ian Byatt, Ofwat Director General from 1989 to 2000; Verity Mitchell, UK analyst at Global Water Intelligence.PRODUCTION TEAM:Producer: Simon Tulett Editor: China Collins Sound: Graham Puddifoot and Mike Woolley Production co-ordinator: Brenda BrownProduced in partnership with The Open University.

From The Office and Succession to The Apprentice and Dragons' Den, does the portrayal of business on television inspire or is it a total turn off to budding entrepreneurs? And how challenging is it to create great drama from the world of business? Is 'greed, for lack of a better word, good' as Gordon Gekko from Wall Street would have us believe? Or post financial crash, is the world looking to find a more equitable and kind example of the business world on screen? PRESENTER: EVAN DAVISGUESTSAsh Atalla, CEO, Roughcut ProductionsDave Fishwick, businessman, subject of Netflix movie, 'Bank of Dave' Nisha Katona, Founder, Mowgli Street Restaurants, Great British Menu judgeMickey Down and Konrad Kay, co-writers, 'Industry' , BBC 2 drama seriesClip from 'Industry' BBC2 Bad Wolf Productions HBO/BBCProduced in Partnership with the Open UniversityPRODUCTION TEAMProducer: Julie Ball Editor: China Collins Sound: James Beard and Graham Puddifoot Production Co-ordinator: Brenda Brown

Demand for pre-loved goods has surged in the UK in recent years, with fashion, books and furniture especially popular. So what’s driving this boom in second-hand sales - the cost of living crisis or the increasingly eco-conscious shopper? And how are companies making money from it?Evan Davis and guests discuss the business of buying and selling pre-loved products, the growing number of online platforms specialising in them, and the bricks-and-mortar retailers looking to get in on the act. Plus, is buying second-hand really better for the environment, and what protection does the customer get when something goes wrong if they’re buying from a stranger rather than a business?GUESTSHugh Hurley, CEO, Gumtree Adam Jay, CEO, Vinted Marketplace Ana Estrougo, founder and CEO, The Octopus Club Adwoa Owusu-Darko, founder, Mini's World and seller on DepopProduced in partnership with The Open University.PRODUCTION TEAMProducer: Simon Tulett Editor: China Collins Sound: Graham Puddifoot and Rod Farquhar Production co-ordinator: Brenda Brown

John Lewis Partnership and Waitrose are possibly two of the most trusted brands in retail. This week, Evan Davis interviews Dame Sharon White, who took over as Chair of the Partnership, literally weeks before lockdown. Post lockdown like all retailers the Partnership faces a cost of living crisis and getting customers back to the High Street. How is she facing these challenges and what are her plans for the future of the partnership?GUEST: Dame Sharon White, Chair, John Lewis Partnership PRODUCTION TEAM Producers: Julie Ball and Simon Tulett Editor: Richard Vadon Sound: Hannah Montgomery and Neil Churchill Production Co-ordinator: Brenda Brown

Younger workers want unlimited holiday, refuse to give up remote working, and are constantly looking for their next job, or so the cliché goes. Millennials and those even younger (Generation Z) do typically have different attitudes to work than their older colleagues, but what are they really, and how are they changing workplaces? Is it all about finishing early on Fridays, finding a company with a strong ethical stance, or looking for the quickest possible route to success? And to what extent have the pandemic and remote working changed the relationship between employees and employers, especially for those new to the world of work? As these younger workers make up an ever-growing proportion of staff at UK firms, Evan Davis and guests ask what’s the best way to manage and get the best out of them.GUESTSGrace Beverley, founder and CEO of TALA and SHREDDY; Helen Marshall, chief learning officer at Thrive; Gary Ashworth, chairman of InterQuest Group, Albany Beck and Positive Healthcare. Thanks also to Cruz Corral @champagnecruzProduced in partnership with The Open University.PRODUCTION TEAMProducer: Simon Tulett Editor: China Collins Sound: Graham Puddifoot and James Beard Production co-ordinator: Brenda Brown

As Covid restrictions were eased last year, the demand to travel abroad by air overtook the readiness of the industry to cope, leading to thousands of flights being cancelled and enormous queues at several airport terminals because of a shortage of staff across the board from security to baggage handlers and flight attendants. What can passengers expect this year and has the industry been able to address the problems it experienced last year to provide a smooth passenger experience this year? Evan Davis and guests discuss.GUESTSWillie Walsh, Director General, International Air Transport Association, Former Chief Executive, IAG and British AirwaysTim Hawkins, Chief of Staff, Manchester Airports GroupSally Gethin, Independent Aviation and Travel Analyst and CommentatorProduced in Partnership with The Open University. PRODUCTION TEAMProducers: Julie Ball and Simon Tulett Researcher: Marianna Brain Editor: China Collins Sound: Rod Farquhar Production Co-ordinator: Brenda Brown

Grocery stores are under pressure – with food inflation still near record highs, some have accused them of profiteering and the UK’s competition watchdog is investigating.So what’s the evidence, if any, that supermarkets and other smaller stores are taking advantage of consumers, and what is a reasonable profit margin in this industry anyway? Food suppliers, large and small, also have a role to play here – we look at how their margins impact prices. And, with government ministers vowing to curb food price inflation, we ask whether a cap on the cost of some products would help.Evan Davis is joined by guests from across the industry to try to get a clearer picture of the UK’s food supply chain, and ask how fair it is on customers.Produced in Partnership with The Open University.GUESTSWilfred Emmanuel-Jones, founder of The Black Farmer Teresa Wickham, retail analyst, fruit grower, and former advisor to Sainsbury’s and director at Safeway Chris Noice, communications director, Association of Convenience StoresPRODUCTION TEAMProducer: Simon Tulett Editor: China Collins Sound: Graham Puddifoot and Neil Churchill Production co-ordinator: Brenda Brown

What makes a great business book and how do you make practical advice on a subject like accounting a riveting read? What makes you more likely to read a business book - a top business leader's journey to the top, like Sheryl Sandberg or Phil Knight of Nike, or one offering simple 'how to' advice. And what is the business model of business books themselves - do they sell loads of copies, or are they more about building up a public brand?Join Evan Davis and guests , in the final programme of the current series, to learn about some great business reads and how business publishing is thriving. GUESTSMargaret Heffernan, Author, Uncharted. Former CEO and Entrepreneur. Alison Jones, publisher Practical Inspiration Publishing and Presenter, The Extraordinary Business Book Club PodcastHelen Kogan, Managing Director, Kogan Page, Business Book PublisherPRODUCTION TEAM: Producer: Julie Ball and Simon Tulett Editor: China Collins Sound: James Beard and Graham Puddifoot Production Co-ordinators: Sophie Hill and Siobhan Reed.

What's the best way to recruit people who have the right skills for the job, but are also the right cultural fit for your business? And how do you do that without discrimination? Evan Davis and guests discuss the many different hiring options available, from the standard CV and interview to social media snooping, and the importance of getting it right.GUESTSMichael Barrington Hibbert, CEO, Barrington Hibbert Associates Sir John Timpson, chairman, Timpson Group Claire Hamilton, head of UK talent acquisition, Capgemini Wouter Durville, CEO, TestGorillaPRODUCTION TEAMProducer: Simon Tulett Editor: China Collins Sound: Graham Puddifoot Production Co-ordinators: Sophie Hill and Siobhan Reed

Machines now have the ability to write novels, create works of art, or compose original songs thanks to artificial intelligence. In future the technology could be used to discover drugs, design entire buildings, or come up with new materials.So how should businesses respond to the evolution of AI, most embodied by the AI chatbot ChatGPT? Evan Davis and guests discuss its potential for creating new products and increasing efficiency, as well as the risks involved in handing machines even more power.GUESTSPriya Lakhani, CEO, CENTURY Tech Scott Petty, Chief Technology Officer, Vodafone and Colin Murdoch, Chief Business Officer, DeepMindPRODUCTION TEAMProducer: Simon Tulett Editor: China Collins Sound: Neil Churchill and Graham Puddifoot Production Co-ordinators: Sophie Hill and Siobhan Reed

Warren East has run two of the UK's most successful companies, ARM and Rolls Royce Holdings. During his tenure at ARM he oversaw a rapid growth of this globally successful Cambridge semi conductor company. He went on to lead Rolls Royce during a time of turbulence, from aircraft engine trouble, to COVID and a massive restructure which led to several thousand redundancies. He shares his reflections on his business career, as well as his thoughts on Brexit, tax and economic growth. GUESTWarren East, former CEO Rolls Royce Holdings Ltd.PRODUCTION TEAMProducer: Julie Ball Editor: China Collins Sound: James Beard and Graham Puddifoot Prod Co-ordinator: Siobhan Reed

It seems these days everyone is making a podcast, from Michelle Obama and Kate Hudson to Alastair Campbell and Dua Lipa. Covering every subject from health and wellbeing to politics, food and even funerals, the last few years has seen a proliferation of new titles. Although only a third of us are currently listening to podcasts, that number is steadily growing. So who is making money from podcasts, and how? Evan Davis and guests discuss.PRESENTER: Evan DavisGUESTSJack Davenport, managing director, Goalhanger PodcastsSam Shetabi, content director UK, AcastandRebecca McGrath, senior media analyst, MintelPODCAST CLIPS Off Menu with Ed Gamble and James Acaster, featuring Jarvis Cocker, Plosive ProductionsThe Rest is Politics with Alastair Campbell and Rory Stewart, Goalhanger PodcastsandShagged, Married, Annoyed with Chris and Rosie Ramsay, Avalon ProductionsPRODUCTION TEAMProducer: Julie Ball Editor: China Collins Producton Co-ordinators: Sophie Hill and Siobhan Reed Sound: Neil Churchill and John Scott

The French work fewer hours, take longer holidays and retire earlier than UK employees, but they are also more productive and their economy is therefore roughly the same size as ours. How do they do it?As the UK looks for a way out of its sluggish economic growth, Evan Davis asks what we can learn from our neighbours. Why is it that for each hour worked a French employee produces almost 20 per cent more than a British one? GUESTSOlivier Morel, board member of the French Chamber of Great Britain and partner at Cripps.Rebecca Riley, professor of practice in economics at King’s Business School, London, and member of The Productivity Institute.andNeil Coales, managing director of Agilité Solutions, Paris.PRODUCTION TEAMProducers: Simon Tulett and Julie Ball Researcher: Marianna Brain Editor: China Collins Sound: Rod Farquhar and Graham Puddifoot Production Co-ordinators: Sophie Hill and Siobhan Reed

If you've ever felt bamboozled by the sheer range of biscuits at your local supermarket or in a quandary over which pair of headphones to buy from the plethora on offer, then you're not alone. Studies suggest that consumers can struggle to make decisions when there is too much choice. So how much choice should businesses offer their customers? And how can retailers help us navigate the dizzying array of products out there?Evan Davis brings together a perfectly chosen group of experts to discuss.GUESTSDr. Paul Marsden, Consumer Pscyhologist, Business School, London College of Fashion , University of Arts LondonLaurence Mitchell, Buying Director, Electricals and Home Technology, John Lewis Partnership Donna Smith, Managing Director, Thursday Cottage Ltd.andPaul Stainton, Retail Consultant, IPLC PRODUCTION TEAMProducer: Julie Ball Researcher: Marianna Brain Editor: China Collins Sound: Rod Farquhar and Neil Churchill Production Co-ordinators: Sophie Hill and Siobhan Reed

Current strike action across the UK led to more than a million lost working days in 2022, the worst industrial strife the nation has experienced since the 'Winter of Discontent' in the 1970s. But with the benefit of hindsight, what can we learn from those who have dealt with labour relations in the past, and can their insights help to establish a better way of working out employee grievances? Evan Davis and guests discuss.GUESTS Alan Johnson, former MP, Secretary of State and former Head of the Union of Communication Workers. Professor Sian Moore, Professor of Employment Relations and Human Resource Management and Co-Director of the Centre for Research on Employment and Work (CREW), University of Greenwich Susanna Newing, Chief People Officer, Coventry Council Presenter: Evan Davis Producer: Julie Ball and Marianna Brain Editor: China Collins Sound: Gareth Jones and Neil Churchill Production Co-ordinators: Siobhan Reed and Sophie Hill

As the UK struggles with recession, Evan Davis talks to four business people who are not afraid to be bulls in a bear market. Does a recession offer opportunities to serial entrepreneurs and start-ups that others might fear? Evan Davis and guests discuss.GUESTSCapucine Codron, Co-founder, Swizzle Arka Dhar, CEO and Co-founder SKOV LtdSir John Hegarty, Founder, The Garage Soho and BBH Advertising AgencyandSarah Willingham, Co Founder, Nightcap bar chain and former Dragon's Den panellist.PRODUCTION TEAMProducers: Julie Ball, Nick Holland, Kirsteen KnightEditor: Simon WattsSound: Graham PuddifootProduction Co-ordinators: Siobhan Reed and Helena Warwick-Cross

Col Needham set up his first business at the age of 14 designing and selling games software for computers. But his real love, since the age of 5, has always been film. Col started logging every movie he'd seen in a paper diary which he eventually set up as a database, along with other like-minded film fans. Although it began and remains a personal passion, IMDB is now a multi million pound business, which was one of Amazon's first acquisitions. Col has remained CEO and founder, and he's now seen 15,000 films - all logged religiously in IMDB. He talks to Evan Davis about the journey from passion to profit. GUEST Col Needham, CEO and Founder, IMDBPRESENTER: Evan DavisPRODUCER: Julie Ball EDITOR: Simon Watts SOUND: Graham PuddifootPRODUCTION CO-ORDINATORS: Siobhan Reed and Helena Warwick-Cross

What will higher interest rates on borrowing money mean for the property market and what happens if house prices fall? Evan Davis discusses mortgages and housing in new economic times.Guests: Vanessa McCallum, Owner of Vanessa McCallum Estates Ray Boulger, Senior Technical Manager at John Charcol Mortgage Brokers David Miles, Professor of Financial Economics at Imperial College London Production coordinators: Siobhan Reid and Helena Warwick-Cross Presenter: Evan Davis Producers: Louise Byrne, Kirsteen Knight and Nick Holland Editor: Simon Watts

Since the very beginning of the NHS, GP surgeries have been, in effect, businesses with contracts to do the work the Health Service needs. But in recent decades, patient numbers have grown, surgeries have become larger and the services offered more varied. Many GP surgeries now employ administrative staff, nurses, physiotherapists and paramedics, as well as doctors. What's it like to be a clinician and run a small business at the same time? What are the pressures? How do you get the books to balance? And how do you attract more people to join one of the front lines of the NHS? Evan Davis and guests discuss.GUESTS Dr. John Lynch, GP Partner, Framfield House Surgery, Woodbridge Suffolk Dr. Matt Noble, GP Partner, GP@hand, Bablyon Health a 'digital first' practice Dr. Yazmin Razak, Single GP practitioner, North Kensington and Dr. Rebecca Rosen, Senior Fellow, Health Policy at the Nuffield Trust and part-time GP, South London Producers: Julie Ball and Kirsteen Knight Researcher: Louise Byrne Sound Engineers: Graham Puddifoot and Rod Farquhar Editor: Simon Watts

Evan Davis looks at the UK's defence industry to find out how it is responding to the war in Ukraine and whether socially conscious investors are beginning to change their minds about the sector.Guests: Dean Rosenfield, Head of Saab UK Kevin McNamee, CEO of Denroy Group Ltd Kevin Craven, CEO of ADS GroupPresenter: Evan Davis Production Coordinators: Siobhan Reed & Helena Warwick-Cross Producer: Julie Ball & Nick Holland Editor: Tara McDermott

What happens when your business vision doesn't stack up or your long-standing business needs to make changes to keep up with a changing market and customer taste? Do you make a U-turn or a pivot as it's known in business. How do you know when is the right time and how do you get your employees and managers to go with you? Evan Davis and guests discuss.GUESTSMatthew Bannister, Broadcaster and Presenter, Folk on Foot podcastLiz Earle, Beauty and Wellness Entrepreneur, Editor-in-Chief, Liz Earle Wellbeing magazineand Jessica Spungin, Adjunct Professor of Strategy and Entrepreneurship, London Business School PRESENTER: EVAN DAVISPRODUCTION TEAMProducers: Julie Ball and Nick Holland Editor: Tara McDermott Sound: Neil Churchill/Rod Farquhar Production Co-ordinators: Siobhan Reed & Helena Warwick-Cross

Evan Davis asks why there are more job vacancies in Britain than there are people looking for work. Unemployment used to be a big problem, but now businesses say they're struggling to recruit enough staff.Guest list: Jane Townson: CEO of The Home Care Association Will Beckett: CEO of Hawksmoor restaurants Jane Gratton: Head of People Policy at the British Chambers of Commerce Jon Wilson: CEO of TotalJobs online recruitment agency.Production Coordinator: Helena Warwick-Cross and Siobhan Reed Sound production: Neil Churchill & Graham Puddifoot Research: Louise Byrne Producer: Nick Holland Editor: Richard Vadon Presenter: Evan Davis

Is it right that businesses making what look like windfall profits pay windfall taxes? And do the recent announcements from the government to lower taxes in general lead to economic growth? Evan Davis and guests discuss.GUESTSIrem Guceri, Associate Professor Economics and Public Policy, Blavatnik School of Government, OxfordProfessor Michael Jacobs, Professor of Political Economy, Sheffield UniversityCharlie Mullins, Businessman and Founder, Pimlico PlumbersDan Neidle, Founder, Tax Policy Associates Ltd. PRODUCTION TEAMProducer: Julie Ball Editor: Richard Vadon Sound Engineers: Graham Puddifoot/James Beard Production Co-ordinators: Siobhan Reed and Helena Warwick-Cross

The government target for building houses in the UK is 300,000 a year, but over the past few years only around 60 per cent of that number have been constructed. The sector faces many challenges; labour and skills shortages and rapidly rising prices for raw materials, not to mention uneven planning laws and green building commitments. Are they building the homes the country needs and where it needs them? Evan Davis and guests discuss. GUESTSBen Dimson, Partner, Property Sector, McKinseyPeter Truscott, CEO, Crest Nicholson Rico Wojtulewicz, Head of Housing and Planning, National Federation of BuildersPresenter: Evan Davis Producers: Julie Ball and Lucinda Borrell Editors: Hugh Levinson and Jon Bithrey Sound: James Beard, Rod Farquhar Production Co-ordinators: Siobhan Reed and Helena Warwick-Cross

Hundreds of western businesses have decided to stop operating in Russia as a result of the invasion of Ukraine. But what does leaving Russia actually mean in practical terms – how do you go about it and who bears the cost? Can you end up hurting your own company and your Russian workers more than the Russian state? Evan Davis debates with his guests, one of whom leads a global automotive dealer that has just sold its business in Russia to its local managers.GUESTS: James Alexander, Chief Executive of the UK Sustainable Investment and Finance Association John Morrison, CEO of the Institute for Human Rights and Business Duncan Tait, CEO of automotive dealer Inchcape Producer: Lucinda Borrell Sound: Rod Farquhar Editor: Jon Bithrey Production Co-Ordinators: Siobhan Reed and Helena Warwick-Cross

From Disney to the Halifax bank, companies are increasingly willing to take a stance on everything. But what is driving this trend and will it continue? Ultimately isn't it the job of a business to make money for its shareholders and not get involved in politics and contentious social issues? Evan Davis and guests discuss. GUESTSNina Bhatia, Executive Director, Strategy and Commercial Development, John Lewis PartnershipIan Leslie, Journalist and Author of 'Conflicted' Becky Willan, CEO and Co-founder, Given AgencyNicola Kilner, CEO and Co-founder of DeciemProducer: Julie Ball Sound: James Beard Editor: Jon Bithrey Production Co-Ordinators: Siobhan Reed and Helena Warwick-Cross

Why does it seem so hard to contact a business these days? It's almost like they deliberately hide their phone numbers from us. When we do manage to ring, they often make us sit through an endless list of 'caller options' before allowing us to speaking to anyone. Are they deliberately trying to dissuade us from getting in touch or are we expecting too much too soon from customer services? Evan Davis speak to the people managing our calls.Guests: Leigh Hopwood: Chief Executive of the Call Centre Management Association Dave Mills: NHS specialist at EVAD Tim Callington: Director of technology firm FlipsideProducer: Nick Holland Studio Managers: James Beard & Rod Farquhar Production Coordinators: Siobhan Reed & Iona Hammond Editor: Hugh Levinson .

What to expect when a workplace dispute ends up in court. Thousands of people lodge grievances relating to their jobs directly with their employers, and that's often where they remain. But if you think you have been unfairly dismissed, or suffered unfair discrimination on the grounds of sex, race of age, the case may end up at an employment tribunal. Dramatic cases - complete with lurid accusations and sometimes huge payouts - are regularly reported on by the media. Evan Davis asks his expert guests about what really goes on during this generally painful process, and whether anybody ever really wins at a tribunal. Guests: Chris Hadrill, Head of Employment Law, Redmans Solicitors Sian Keall, Partner, Employment Law, Travers Smith LLP Martin Tiplady, Director, Chameleon People SolutionProducer: Julie Ball Editor: Hugh Levinson Sound: James Beard Production Coordinators: Siobhan Reed and Helena Warwick-Cross

As petrol and diesel prices hit record highs, Evan Davis looks at the economics of running a petrol station. There's an allegation motorists are being ripped off at the pumps. However, the actual amount of profit some forecourts make from selling fuel may come as a surprise. Guests: Kirsty Waddingham, RKW Plumbing David Charman, Parkfoot Garages James Lowman, Association of Convenience Stores David Fyfe, Argus MediaProducer: Nick Holland Sound: Neil Churchill and Rod Farquhar Production Coordinators: Sophie Hill and Siobhan Reed Editor: Hugh Levinson

Can we trust the wisdom of the crowd on online review platforms? Evan Davis and guests discuss how businesses can harness this knowledge to their advantage and how they can deal with bad reviews. And how do the platforms that consumers look to for assurance ensure that we're reading the truth? Plus stories of chip shops, splashing in puddles and the mysterious "review farms"... Guests: Anoop Joshi, VP Legal and Platform Integrity, Trustpilot Melissa Norton, Commercial Director, Muddy Puddles Professor Adrian Palmer, Head of Marketing and Reputation, Henley Business SchoolProducer: Julie Ball Editor Hugh Levinson Sound: Neil Churchill Production coordinators: Siobhan Reed and Helena Warwick-Cross

The 'crust' of living: Evan Davis looks at the spiralling costs of baking a loaf of bread. On top of rising energy bills the industry is having to keep up with huge increases in the price of wheat. In this episode a farmer, a miller and a baker explain how they're trying to make ends meet.Guests: Sarah Bell, Wheat Farmer and Grain Consultant. Julius Deane, Wheat Director at Carrs Flour Mills Ltd Mike Roberts, Deputy Chairman of Roberts BakeryProducer: Nick Holland Sound: Rod Farquhar Production Coordinators: Sophie Hill and Siobhan Reed Editor: Hugh Levinson

How will soaring energy costs affect UK corporations? Prices are spiking, not least because of the war in Ukraine. Energy is essential for everything from heating offices to transportation to manufacturing, so what happens when it just becomes too expensive? Evan Davis and guests discuss the current energy crisis and ask how long is it likely to last and what we can do to reduce the vulnerability of our businesses. GUESTS Michael Lewis, Eon Energy Natalie Quail, Founder Smiletime Tina McKenzie, Federation of Small Businesses Gareth Stace, UK Steel Producer: Lucinda Borrell Production Coordinators: Siobhan Reed and Sophie Hill Sound: Neil Churchill and Rod Farquhar Editor: Hugh LevinsonThe programme was produced in partnership with the Open University.

Evan Davis and guests examine the prospects for business in this government priority for increasing economic activity beyond the Southeast of England. How important is political devolution? Or are practical changes, like transport links and skills education more significant? Guests: Andrew Carter, chief executive, Centre for Cities Akash Paun, senior fellow at the Institute for Government Steve Cole, maritime business improvement director for BAE Systems Lucy Winskell, chair of the North-East Enterprise partnershipProducer: Lucinda Borrell Sound: Graham Puddifoot Production Coordinators: Siobhan Reed and Sophie Hill Editor: Hugh LevinsonThe programme was produced in partnership with the Open University

How will shifts in China's economic policies affect global commerce? The nation is the world's second-biggest economy and it's been the centre of globalised manufacturing for over three decades. But after a global pandemic, an energy crisis and now war in Ukraine, is this going to change? Already, President Xi Jinping has plans to move away from the reliance on global trade towards expanding domestic consumption, alongside targets for encouraging innovation in technology and artificial intelligence. Will recent economic sanctions on Russia due to geopolitics make China retreat more from global trade? What will this mean for us and for the rest of the world? Evan Davis and guests discuss Guests: Hong Bo, professor of financial economics, School of Finance & Management, SOAS University of London Mike Collier, director, China UKTC consultancy Xiaolan Fu, professor of technology and international development: and director, Technology and Management Centre for Development (TMCD), Oxford University Producer: Julie Ball Production Coordinators: Sophie Hill and Siobhan Reed Sound: Nigel Appleton Editor: Hugh LevinsonThis programme was produced in partnership with the Open University

What will the consequences of the invasion of Ukraine be for the world's economy - and for us? From the effects on the energy markets to the tough sanctions regime, we can already see ripple effects across Europe and the rest of the globe, at a time when the world's economy is still in a febrile post-Covid state. Evan Davis and guests discuss the likely and immediate picture for business, growth and incomes.Guests: Duncan Weldon, economist and author of the Value Added newsletter on Substack. Anna Leach, deputy chief economist at the CBI Chris Rogers, supply chain economist for Flexport Greg Jackson, CEO of Octopus EnergyProducer: Julie Ball Research: Johnny I'Anson Production Coordinators: Sophie Hill and Siobhan Reed Editor: Hugh LevinsonProduced in association with The Open University.

What's behind the explosion in popularity of Klarna and its competitors? Most of us have found ourselves wanting something that we can’t quite afford. If you’re low on funds and waiting for money to come in, there are a multitude of borrowing options, from overdrafts and loans to credit cards. A new option that is expanding fast is the Buy Now Pay Later model, where customers have the option to pay back money for their purchases and there’s no interest charges - provided the debts are cleared on time. But is it too good be true? Join Evan Davis and his panel of experts to get to the bottom of the BNPL industryGUESTS Alex Marsh, Head of Klarna UK Alice Tapper, financial journalist Sameer Pethe, Financial Services Partner, KearneyProducer: Lucinda Borrell Sound: Graham Puddifoot Production Coordinators: Sophie Hill and Siobhan Reed Editor: Hugh LevinsonProduced in association with the Open University

Like alcohol, but don't want to drink? For the "sober-curious" consumer there's a range of low-alcohol alternatives on the market from gins and spirits to beers and craft lagers. But are they as good as the real thing? What is the social purpose of these substitute drinks? And why do they tend to have similar prices to their alcoholic rivals - even though they are taxed at a far lower rate? Evan Davis and guests explore the expansion of the low-alcohol market, the rising demand for luxury alcohol alternatives and asks - is this one trend that's here to stay?GUESTS Cristina Diezhandino, Chief Marketing Officer, Diageo Spencer Matthews, Founder, Clean Co Emily Neill. Chief Operating Officer, IWSR Drinks Market AnalysisProducer: Lucinda Borrell Production Coordinators: Sophie Hill and Siobhan Reed Sound: Graham Puddifoot Editor: Hugh Levinson

Prices are rising - but are we heading into an unprecedented economic period? So far, wages haven't yet followed. How different is what's going on now from the conventional boom and bust cycle? Evan Davis and guests discuss. Guests: Dr Jennifer Smith, Associate Professor of Economics, Warwick University Professor Michael McMahon, Oxford University Sonali Punhani, UK Chief Economist at Credit SuisseProducer: Julie Ball Production Coordinators: Sophie Hill and Siobhan Reed Sound: Rod Farquhar Editor: Hugh LevinsonProduced in association with the Open University

Psychotherapist Naomi Shragai talks to Evan Davis about how our emotional baggage can harm our work life.. She advises businesses and employees on how to recognise our deeper personal impulses, which often stem from our childhoods. Her book 'The Man Who Mistook his Job for His Life' catalogues phenomena like narcissism, fear of rejection and imposter syndrome, Naomi tells us how to recognise these powerful forces, and what we can do about them. Producer: Julie Ball Studio Manager: Neil Churchill Production Coordinators: Siobhan Reed and Sophie HillThis programme was made in association with The Open University

Evan Davis and guests discuss how best to resolve disputes between colleagues - both making the best of it and avoiding the worst. Despite our best efforts, conflict never disappears – it’s always there, when humans gather. In the office, it can be start with something as trivial as a coffee cup left on a colleague's desk. And from there, it can spiral into a situation where people are unwilling to work with each other, or even suffer mental ill health as result. Three experts give advice on how to prevent conflict festering and the best ways to mediate when co-workers end up at daggers drawn. GUESTS Gill Dix, head of workplace policy at ACAS Felicity Steadman, mediator, The Centre for Effective Dispute Resolution Ade Adeniji, mediator and investigatorProducers: Kirsteen Knight, Lucinda Borrell and Sandra Kanthal Sound: Graham Puddifoot Editor: Hugh Levinson

How can companies create a level playing field for applicants and employees from lower socio-economic backgrounds? Evan Davis and guests discuss the sometimes invisible barriers and assumptions which exclude some from getting jobs or getting promoted. Many believe that the job interview format tends to favour the social skills of those from the middle and upper middle classes. Diversity schemes help - but there are questions about whether they go far enough. Is this the final taboo when it comes to equality in employment?Guests: Professor Lee Elliot-Major, University of Exeter Sandra Wallace, chair, Social Mobility Commission and one of the Managing Directors for UK & Europe, DLA Piper Jenny Baskerville, Head of Inclusion, Diversity & Social Equality, KPMGProducer: Lucinda Borrell Sound: Graham Puddifoot Editor: Hugh Levinson

The National Lottery contract is up for grabs. While the results aren't scheduled to be announced until early 2022, the bids are in and being considered - and across the industry it seems that this is the closest competition yet with four major players in the running. How do lotteries, large and small, operate? And what obligations does the industry have towards customers who might be vulnerable? Evan Davis speaks to Camelot, who have been running The National Lottery since its inception 27 years ago, and to industry leaders, about the changing world of lotteries. GUESTS Matthew Risdale, Executive Director, Camelot Richard Dixon, Managing Director, Sterling Lotteries Tony Vick, Chair, The Lotteries Council PRODUCERS Tanya Beckett & Lucinda BorrellSOUND Rod Farquhar

Evan Davis looks at the expanding world of ultrafast home delivery. App-based firms like Getir promise to get a grocery order to your home in just 10 minutes. During the pandemic demand for such services skyrocketed. As new companies enter the market, is Q-commerce economically sustainable - or will there be a brutal shake-out? Evan speaks to players in this rapidly growing sector - and to a critic of it. GUESTS Turancan Salur, general manager, Getir UK Christa Bloom-Burrows, co-founder, Biff's Jessica Moulton, senior partner, McKinsey & company Adam Badger, research student, Royal Holloway, University of LondonProducer: Lucinda Borrell Sound: Rod Farquhar

Can carbon capture save the planet - and make money? The government has announced millions of pounds of funding to support the UK's emerging carbon capture industry. How will it change our futures?Evan Davis speaks to the head of The East Coast Cluster, a project awarded some of this financial support, alongside other industry leaders, to understand whether this revolutionary technology could solve our climate change problems, or whether it is another way to evade our environmental obligations. GUESTSAndy Lane, vice president (CCUS), BP & head of East Coast Cluster Esin Serin, UK policy analyst, The Grantham Institute of Climate Change Olivia Powlis, head of UK office, Carbon Capture and Storage Assosciation Julie Golsalvez, chief marketing officer, ClimeworksPRODUCER Lucinda Borrell

In 2020, the pandemic hit, and the world locked down. Suddenly white-collar staff went from working in the office, to working remotely. But now we are opening up, will people want to return? Hybrid working has become the buzzword of employers across the country, allowing individuals to have more flexibility over where they work. So how likely is this to function effectively? How do businesses manage staff and productivity? And will there ever be anyone in the office on Fridays....? Join Evan Davis and guests to find out.GUESTS Emma Stewart, Co-Founder, Timewise Sam Bowerman, HR Director, Retail Businesses, NatWest Group UK Lisa Kennery, HR and Marketing Director, The Pierce GroupPRODUCER Julie Ball

Labour shortages, particularly in the hospitality and HGV sector have dominated the headlines from petrol shortages, to worries about Christmas dinner being off the menu. And its not just the logistics sector at risk - hospitality, agriculture and the care sector have all reported labour problems in post-pandemic, post-Brexit Britain. So what exactly is the solution? Do we bring in more labour from abroad? Do we invest in training and developing British workers? Or are companies going to have to pay better wages and improve working conditions? Join us on this week's The Bottom line to find out...GUESTSRain Newton Smith, Chief Economist, CBI Alan Manning, Economist, London School of Economics Kaan Hendekli, JJ Food Services