The Art and Science of Difficult Conversations

How much "knowledge" and information do you daily consume, but don't apply? Join us for a reflection & celebration episode, where Chris and Lucie reflect on their clients' powerful wins and real-world transformations made possible by having one honest, courageous conversation. From ethical layoffs to overcoming perfectionism and burnout, this episode offers insight into how small shifts in communication and mindset can create big ripple effects in leadership and life. What You'll Hear: How a nonprofit saved multiple jobs after applying lessons from Episode 37 on compassionate layoffs Why clarity is a leadership superpower (and how one leader created better team dynamics in just 20 minutes) A client story of parting ways with a misaligned contractor—with compassion and self-respect How perfectionism and people-pleasing sabotage well-being, and one leader’s journey to reclaim her time and energy A reminder: What’s the one conversation you might be avoiding—and what might change if you finally had it? Resources & Mentions: Episode 37: How to Have Layoffs with Compassion featuring Summer Miller Positive Intelligence framework (PQ) for understanding saboteurs Brene Brown's wisdom: “Clarity is kindness.” 🔔 Bell of Wins: Lucie and Chris ring the metaphorical bell for courageous clients who dared to have the hard conversations—and invite you to share your own story with them, too!  Connect with us:  Email – [email protected] – www.linkedin.com/in/chriswonglmhc https://myleadershippotential.com/ Lucie – www.linkedin.com/in/lucietesarova, www.mindfittery.com 

What does it really take to transition from military life back into the civilian world—and how do you talk about the trauma that comes with it? And equally important – how do you talk with a veteran about their experiences?  This week, Chris and Lucie sit down with Ryan Casavant, a Marine Corps veteran who now works with Home Base, a program dedicated to helping veterans heal from PTSD and trauma-related challenges. In this deep and powerful conversation, we explore:   How military service shapes identity  The emotional toll of transitioning to civilian life  Why open conversations and community are critical to healing  Ryan shares his personal story of service, struggle, and growth—and how finding the right kind of support made all the difference. From casual conversations that spark deeper healing to the power of moral injury and emotional awareness, this episode is a masterclass in empathy, understanding, and transformation.    Key Takeaways  Sharing personal experiences can unlock deeper healing.  Trauma looks different for everyone—and that’s okay.  Casual settings often lead to the most meaningful conversations.  The transition from military to civilian life is complex and emotional.  Mental health support isn’t optional—it’s essential.  Growth often begins where your comfort zone ends.  Family and friend support is a vital part of recovery.  Genuine connection saves lives—literally.  The way we talk about trauma is changing, especially in the military.  Asking the hard questions opens doors to deeper understanding.  Teenagers are surprisingly good at emotional honesty—we can learn from them.  Superficial conversations often stem from emotional discomfort.  Transitioning between military and civilian life requires more than just a change in job—it’s a change in identity.  Resources for veterans and families are out there—and worth exploring.   About Ryan and Home Base Ryan is a Marine Corps veteran and advocate for veteran mental health. He currently works with Home Base, a nonprofit organization that supports veterans, service members, and their families struggling with the invisible wounds of war—like PTSD, traumatic brain injury, and moral injury.   With firsthand experience navigating the emotional and psychological challenges of military service and transition, our guest brings empathy, insight, and actionable advice for veterans and civilians alike. His passion for helping others stems from his own journey and a deep belief in the power of human connection and healing.  Learn more about the programs:  Home Base – https://www.homebase.org Reach Ryan - [email protected]    Did something resonate with you in this episode? Do you have a story about transition, trauma, or healing to share? We’d love to hear from you. Tag us on social media or drop us a note at [email protected]

Our podcast conversations are not scripted; we go with the flow. And in this episode, even though we started about managing a large group of people, and how to keep people accountable, we transitioned into another big topic in difficult conversations that many people struggle with or have a bad feeling about - sales. Whether you're leading a team, building your own business, or just trying to get your ideas heard, you are dealing with sales, rejection and possible conflict. Join us today, with Jamaal Mullings, to get inspired, re-motivated to persevere and take that next step, and start again, even when you had a streak of "bad luck" and rejections. Key Takeaways: Jamal started his podcasting journey in 2020 after hosting events.Community and connection are vital for human interaction.Bringing people together can be challenging due to differing opinions.It's important to listen to everyone's ideas but make your own decisions.Building trust is essential in sales and requires genuine interaction.Handling rejection is part of the sales process; every door is a new story.A positive mindset can help overcome challenges in sales.Authenticity and being genuine are key to building relationships.Salespeople should focus on their motivation rather than fear of bothering others.Every interaction is an opportunity to learn and grow. Chapters00:00Introduction and Podcasting Journey02:59The Evolution of Event Hosting05:35Transitioning to Podcasting08:51Building Community and Connection12:01Challenges in Bringing People Together14:42Navigating Difficult Conversations17:38Sales and Trust Building20:57Handling Rejection in Sales23:54The Importance of Genuine Interactions35:23Understanding Patterns in Life and Business36:19The Bias for Action in Entrepreneurship37:23Translating Work Mentality to Personal Life38:49The Importance of Positivity and Trust40:24Creating a Happy Work Environment42:28Diverse Experiences in the Service Industry44:34Effective Strategies for Handling Sales Rejections49:04Navigating Difficult Conversations51:10Building Genuine Connections in Sales56:34Overcoming the Fear of Bothering Others01:00:14The Go-Getter Mentality in Sales01:01:36Key Takeaways for Success in Sales Connect with Jamaal https://www.instagram.com/overtheweekend.podcast Resources & Next Steps:🔗 Learn more about Lucie Tesarova and her work at MindFittery.com 🔗 Connect with Chris Wong at MyLeadershipPotential.com 👥 Join the conversation:✔️ Like & share this episode with a colleague.✔️ Drop a comment🎧 Listen now on [Spotify/Apple Podcasts/etc.] Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

- In this episode, Chris Wong and Lucie Tesarova interview Whitney Kobrin, a dating and relationship expert, to explore the evolution of dating, the impact of COVID on relationships, and the importance of communication and boundaries in modern dating. Whitney shares her personal journey from loss to becoming a coach, emphasizing the need for hard conversations and self-awareness in relationships. The discussion covers practical advice for dating, including setting intentions, navigating first dates, and the significance of emotional regulation and self-soothing. Whitney also highlights the importance of understanding one's own needs and boundaries to foster healthy relationships. Takeaways; - Communication is key to improving relationships.- Dating has evolved significantly, especially post-COVID.- Setting intentions is crucial before dating.- The dating funnel helps in filtering potential partners.- First dates should be low-pressure and engaging.- Breaking the ice can be simple and effective.-Confidence is essential for successful dating.- Boundaries are important for healthy relationships.- Self-soothing techniques can help manage anxiety in dating.- The right partner can greatly influence your life. Chapters00:00 Introduction to the Podcast and Guest00:58 Whitney's Journey: From Corporate to Coaching04:08 The Impact of COVID on Dating Culture07:01 Understanding Relationship Dynamics11:51 The Dating Funnel: Finding the Right Partner15:01 Setting Relationship Intentions20:12 Navigating First Dates and Conversations26:07 Overcoming Social Anxiety in Dating29:54 The Role of Confidence in Dating31:08 Reviving Flirtation: The Handkerchief Technique34:14 Navigating Commitment: The Exclusivity Conversation36:05 Intimacy Talks: Timing and Communication40:07 The Evolution of Sexual Conversations41:59 Setting Boundaries: The Key to Healthy Relationships48:28 Self-Leadership in Relationships: Managing Emotions56:01 The Importance of Healthy Relationships Connect with Whitney Kobrin: Website / LinkedIn / YouTube

How do you see HR? Is it your friend in the business or your enemy? Join us for a conversation with Amy Pagett on navigating difficult conversations in HR. We explore the role of HR in the organization, the concept of authenticity in the workplace, generational communication challenges, and the importance of thoughtful hiring practices. Amy shares her insights on navigating difficult conversations, the role of HR as advocates for both employees and the business, and the need for HR professionals to understand the business landscape to effectively contribute to organizational success. Takeaways- HR is often seen as either a friend or an enemy, but it plays a crucial role in balancing employee needs and business objectives.- Authenticity in the workplace should be critically evaluated; it can lead to chaos if not managed properly.Culture fit can lead to lazy hiring practices; organizations should seek diverse perspectives.HR professionals need to build partnerships with other departments to understand the business better.Difficult conversations require preparation and a focus on facts rather than emotions.Generational differences impact communication styles and expectations in the workplace.HR should advocate for both employees and the business, ensuring a balance between the two.Silence can be a powerful tool in communication, allowing for better listening and understanding.Preparation for difficult conversations includes practicing key phrases and presenting a business case.Transparency about compensation and benefits can help retain valuable employees during tough economic times. Chapters00:00Introduction to Difficult Conversations00:44Amy's Journey in HR04:40The Role of HR in Business07:46Authenticity in the Workplace10:42Navigating Generational Communication Challenges15:44Thoughtful Hiring Practices19:44Diversity and Inclusion in Hiring24:37Bridging Communication Gaps26:34The Role of HR: Friend or Advocate?29:58The Importance of Business Acumen in HR35:07Navigating Difficult Conversations40:53Strategies for Effective Communication48:25Managing Employee Expectations During Tough Times54:41Introduction and Episode Overview About Amy: Amy Pagett is 12+ year Human Resources Leader with a demonstrated track record of providingcreative, forward-thinking solutions in the areas of workforce planning, employer branding, culturecultivation and employee engagement. In her positions as Vice President of Human Resources atLaramar Group and HR Director for LONG Building Technologies, Amy was a strategic business advisor toexecutive leadership, driving key organization goals and spearheading the company’s people strategy.Throughout her career, she has overseen talent acquisition, benefits administration, employee relations,talent engagement, succession planning, talent development, acquisitions and outsourcing, andcompliance.Amy enjoys mentoring human resources professionals and offering leaders alternative ways to thinkabout issues and solving problems. She is passionate about effective communication, thoughtful peoplestrategy, and creating dynamic, action-oriented company cultures based on trust, accountability, andempathy.Amy graduated with a B.S. in Business Administration, Marketing emphasis, from the University ofNorthern Colorado and an MBA, emphasis in B2B Marketing, from the University of Colorado at Denver.She also holds an active Senior Professional in Human Resources (SPHR) certification. Connect with Amywww.hrinsightconsulting.com https://www.linkedin.com/in/amy-pagett-mba-sphr/   Connect with us:  Email – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Summary: Trigger Warning: Suicide  How do you actually talk to someone who’s feeling suicidal?  This week, Lucie and Chris talk to Kacy Maitland, Chief Clinical Officer at Samaritan’s, a suicide prevention nonprofit to explore the do’s and don’ts of this important conversations.  Kacy discusses the stigma surrounding suicide, the necessity of early conversations, and innovative ways to maintain connections with friends to foster emotional support. She also walks us through how to navigate difficult emotions, recognize signs of distress, and the importance of asking direct questions about suicidal thoughts. Key takeaways Listening can help others feel better. Managing crisis is a learned behavior. Suicide prevention requires early intervention. Regular check-ins can prevent feelings of isolation. Empathy and validation are crucial in conversations about struggles. Removing judgment creates a safe space for sharing. Asking direct questions about suicidal thoughts can provide relief. Self-care includes basic needs like hydration and sleep. Understanding the root causes of self-harm is crucial. Practicing how to ask about suicide can reduce hesitancy. Suicide prevention starts with small, everyday interactions. Community resources are available and should be utilized. Everyone has a role in reducing stigma around mental health. Kacy C. Maitland, LICSW (she/her), is the Chief Clinical Officer for Samaritans, a Massachusetts-based suicide prevention organization. In that role, she oversees all programming, including the 24/7 crisis helpline, youth text line, suicide grief support services, and suicide prevention education. Kacy has over 15 years of experience in the field of mental health. She has practiced as both a trainer and clinician in a variety of settings, including working with those struggling with severe and persistent mental illness, and holds leadership roles with community organizations and government policy advisory groups. Kacy is a Commissioner for the Disabled Persons Protection Commission (DPPC) for the Commonwealth of Massachusetts. She has also been an Adjunct Professor of Social Work at Simmons University Graduate School of Social Work and in Sociology at Quincy College. Connect with Kacy: You can connect with her by visiting https://www.samaritanshope.org LinkedIn: https://www.linkedin.com/in/kacy-c-maitland-licsw For more Information about the Breakfast for Hope Event on April 30, 2025, visit: https://www.breakfastforhope.org Resources & Next Steps:🔗 Learn more about Lucie Tesarova and her work at https://www.MindFittery.com  🔗 Connect with Chris Wong at https://www.MyLeadershipPotential.com      👥 Join the conversation:✔️ Like & share this episode with a colleague.✔️ Drop a comment🎧 Listen now on [Spotify/Apple Podcasts/etc.] Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/  Instagram - http://www.instagram.com/tas.difficultconvos  YouTube: https://www.youtube.com/@TAS.difficultconversations  Email – [email protected]  Chris – www.linkedin.com/in/chriswonglmhc  Lucie – www.linkedin.com/in/lucietesarova 

Summary Trigger Warning: Suicide, Sexual Abuse If you want someone to talk to, you can always call or text 988  This week, Lucie and Chris get personal and dive into the complexity of discussing suicide, personal experiences with loss, and the importance of open dialogue around mental health. They interview Paula Correia, who shares her story of grief and healing, emphasizing the need for support systems and aftercare for those affected by suicide. She talks about her journey of navigating trauma, healing, and the importance of forgiveness and faith in recovery. They discuss the challenges of operating in survival mode, the impact of shame, and the necessity of creating safe spaces for open conversations about mental health. Paula emphasizes the significance of self-compassion and patience in the healing process, while also addressing the judgment and misunderstanding often faced by those dealing with mental health issues.   Big Takeaways You never know what anyone's going through. Normalizing the conversation around suicide is crucial. Support systems are essential for healing. Cultural perspectives can impact how we grieve. Aftercare is vital for those who have attempted suicide. Therapy can be uncomfortable but is necessary for healing. Personal stories can help others feel less alone. Healing is a non-linear journey. Forgiveness is often hardest with ourselves. Listening matters. Paula Correia, a trainer with Samaritans, brings a deeply personal and transformative perspective to her work in suicide prevention. A survivor of domestic violence, sexual assault, and a suicide attempt as a teenager, Paula has turned her lived experiences into a source of strength and advocacy, dedicating over 15 years of her career to supporting marginalized communities through community health programs. As a Samaritans trainer, she plays a vital role in bridging gaps in mental health care by connecting lifesaving resources to high-risk groups, including youth, suicide attempt survivors, and Boston’s Cabo Verdean community. In addition to her work with Samaritans, Paula is the founder and CEO of the Grateful Kriola (GK) LLC, which is centered around wellness education, consulting, and healing from traumatic events. Driven by her passion for helping others, Paula ensures that individuals navigating mental health crises have access to the support and resources they need to heal and thrive.   Connect with Paula: You can connect with her by visiting https://www.samaritanshope.org For more Information about the Breakfast for Hope Event on April 30, 2025, visit: https://www.breakfastforhope.org

Are you afraid to make the wrong decision or to say the wrong thing and you end up not changing and procrastinating? Are doubts holding you back from living the life you want to live? What is one action that you have procrastinating on because of fear or doubts, that you know taking the action would make your life better?Join us for the conversation with Tina Englisch, get inspired, empowered and energized to take action with courage. Or share with anyone who needs an extra inspiration today! Tina Englisch started her career in sports at a very young age, winning championships in horseback riding. She continued with snowboarding, where she won national championships and was top-ranked in the World Cup. After a huge sports injury, Tina was told, though, that she may never be able to walk again…. She was back on the board within 6 weeks.Using her winning methods, tools, and mindset, she has continued to conquer goals like becoming a published author and a trained opera singer and established herself as Austria's 1st relationship coach.Tina and her work have been featured on TV, magazines and podcasts, and she has helped thousands of people all across Europe and the world. Today, Tina is living and enjoying her Dream Life with freedom, happiness, and radiant health. She has an apartment in Paris, and her investments and passive income allow her to travel the world, join exciting events, train, dance, and continue to coach and serve even more people. Contact Tina: https://www.tinaenglisch.com/bookme/ Resources & Next Steps:🔗 Learn more about Lucie Tesarova and her work at MindFittery.com 🔗 Connect with Chris Wong at MyLeadershipPotential.com 👥 Join the conversation:✔️ Like & share this episode with a colleague.✔️ Drop a comment🎧 Listen now on [Spotify/Apple Podcasts/etc.] Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova #difficultconversations #podcast #leadershipdevelopment #leadership

Do you get frustrated when your team members don't seem to take ownership of their work and the results that they should be producing? You are not alone. Many leaders are in this position, asking themselves: "How do I keep my team members accountable? How do I motivate them to take ownership of their part of the work?" Chris Wong specializes in helping leaders deal with these types of situations. Tune in to hear some of the key tips and strategies for navigating these leadership challenges. Resources & Next Steps: 🔗 Connect with Chris Wong at MyLeadershipPotential.com 🔗 Learn more about Lucie Tesarova and her work at MindFittery.com 👥 Join the conversation: ✔️ Like & share this episode with a colleague. ✔️ Drop a comment 🎧 Listen now on [Spotify/Apple Podcasts/etc.]  Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  #difficultconversations #podcast #leadershipdevelopment #leadership

Join us today for a conversation with Dr. Tenia Davis about leadership, the misconceptions around servant leadership, and how to lead in a way that delivers results and supports the well-being of the employees. About Dr. Tenia Davis: Tenia Davis is a Human Resources and Recruitment expert with extensive experience serving in executive positions at large, high-caliber companies such as HBR Consulting (HBR), Raise, iManage, Johnson Publishing Company, and HARPO Productions (The Oprah Winfrey Show). Tenia has deep expertise in operational excellence, having successfully coordinated complex practices, standards, and regulations not only for talent acquisition and HR, but also for multiple departments of a large international corporation while also managing day-to-day administration. She recently served as the chief talent and administrative services officer at HBR Consulting (HBR), where she oversaw HBR’s talent and administrative services functions. Tenia is currently the Chief People Officer at NORC at the University of Chicago. Connect with Dr. Tenia Davis; theleadershipwise.com and Instagram @theleadershipwisePurchase Dr. Tenia Davis's book, The Feedback Blueprint: Unlocking the Power of Constructive Insights:https://www.amazon.com/Feedback-Blueprint-Unlocking-Constructive-Insights-ebook/dp/B0DF45DN9V Resources & Next Steps:🔗 Learn more about Lucie Tesarova and her work at MindFittery.com🔗 Connect with Chris Wong at MyLeadershipPotential.com 👥 Join the conversation:✔️ Like & share this episode with a colleague.✔️ Drop a comment—what’s been your biggest challenge in asking for money?🎧 Listen now on [Spotify/Apple Podcasts/etc.] Check out the Mastering Difficult Conversations Course by Chris Wong: https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova #difficultconversations #podcast #leadershipdevelopment #leadership

On building trust, relationships, and asking for money - with Rick Peck How do you build trust and relationships with people and how do you have the difficult conversations about money? Join us for another episode of the Art and Science of Difficult Conversations Podcast, were we have as a special guest Rick Peck, also known as "The Philanthropy Guy - an expert on providing consulting and educational services related to philanthropy and charitable giving.   Contact Rick:  https://www.thephilanthropyguy.com/ LinkedIn https://www.linkedin.com/in/richard-peck/ Podcast https://podcasts.apple.com/us/podcast/money-to-give/id1676351458  Resources & Next Steps: 🔗 Learn more about Lucie Tesarova and her work at MindFittery🔗 Connect with Chris Wong at MyLeadershipPotential 👥 Join the conversation:✔️ Like & share this episode with a colleague.✔️ Drop a comment—what’s been your biggest challenge in navigating generational differences in communication? 🎧 Listen now on [Spotify/Apple Podcasts/etc.]  Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

Episode Title: Navigating Respect & Communication Across Generations 🎙️ Hosts: Chris Wong – Owner of Leadership Potential, helping nonprofit and mission-driven leaders navigate difficult transitions. Lucie Tesarova – Founder of MindFittery, a mental fitness gym for leaders, their teams, and families. Episode Summary: In this episode, we dive into one of the most complex and often misunderstood workplace challenges: how respect and communication styles differ across generations. With five generations in the workforce, leaders and employees alike struggle to navigate evolving expectations around formality, hierarchy, and collaboration. Lucie shares her experiences coaching leaders across cultures and industries, offering practical insights on: ✅ Why generational and cultural perspectives shape communication styles. ✅ How misunderstandings around respect can impact workplace relationships. ✅ The importance of pausing, reflecting, and having intentional conversations about communication preferences. ✅ How younger employees can approach difficult conversations with their managers. ✅ Actionable strategies for leaders to build a more inclusive, understanding, and collaborative team culture. Key Takeaways: 💡 Don’t assume—ask. Assumptions about communication and respect are often at the root of workplace tension. Have open conversations to understand preferences. 💡 Self-awareness is key. Before addressing communication differences, pause and reflect on your own expectations—where do they come from, and are they truly necessary? 💡 Collaboration over control. A successful workplace isn’t about being “right” but about creating an environment where everyone thrives. Resources & Next Steps: 🔗 Learn more about Lucie Tesarova and her work at MindFittery 🔗 Connect with Chris Wong at MyLeadershipPotential 👥 Join the conversation: ✔️ Like & share this episode with a colleague. ✔️ Drop a comment—what’s been your biggest challenge in navigating generational differences in communication? 🎧 Listen now on [Spotify/Apple Podcasts/etc.]  Contact Chris and Lucie Check out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

Can a military veteran learn how to be a more emotionally intelligent leader?Rick Fearnbaugh is proof that it’s possible.Coming from a world of Marine Corps leadership, he joins Lucie and Chris this week to share about his journey into the world of civilian leadership and how he needed to soften his approach.  And this isn’t just something military veterans encounter – anybody coming from a blue collar environment or any culture that prioritizes work over relationships can relate to that transition.  In this episode, Rick shares:- The big differences between military culture and civilian work culture- How he started building the muscle of emotional intelligence and self-awareness- How leaders can practice empathy and self-awareness- The importance of training to prevent fires - How to get employees to buy-inAbout Rick:Dr. Rick Fearnbaugh is a leadership development strategist who is passionate about helping new leaders build trust and foster cohesive, high-performing teams. He shares his leadership perspectives weekly in his newsletter, Perspectives on Leadership (https://perspectives-on-leadership.beehiiv.com/), offering fresh ideas to inspire and empower leaders. Rick lives in central Pennsylvania with his wife, Alexis, and dog, Beatrice.Books Referenced:The Good Shepherd: https://a.co/d/2T7JCZsExtreme Ownership: https://a.co/d/cuXRqKDContact Chris and LucieCheck out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvosYouTube: https://www.youtube.com/@TAS.difficultconversationsEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova  

Summary:  Is psychological safety still a thing? YES, absolutely! But talking about it doesn’t make it any easier to get right.  Culture and safety are hard to cultivate, requiring ongoing support.  In this week’s episode, Lucie and Chris interview Kelly Meerbott, a renowned expert on psychological safety on what companies and leaders are getting wrong about it and how they can get better.  This week, we cover:  How and why it’s important to be Honest, Transparent, and Truthful  What is psychological safety  How leaders can assess the level of psychological safety in their teams/organizations  Why leaders shouldn’t be hiding things Kelly Meerbott, PCC, CBTI, is a globally recognized executive coach and thought leader, with a rich history of guiding top-tier professionals and teams toward achieving breakthrough results. As the CEO and Founder of YOU: Loud & Clear, Inc., Kelly has transformed individuals and organizations by blending empathy, strategic insight, and unwavering accountability. Known for her systems-based approach to leadership, Kelly helps clients navigate complex challenges, harnessing their potential to create sustainable impact in their organizations and communities. With over two decades of experience, Kelly’s coaching practice emphasizes holistic growth, cultivating psychological safety, and creating spaces where innovation and creativity thrive. Her clients range from Fortune 500 executives to startup founders, all seeking to unlock new levels of success. Kelly is also a keynote speaker, sought-after podcast guest, and author, working on two powerful books: Meerbott’s Fables and Burnout to Bliss. As a thought leader in her field, Kelly is committed to leaving the world a kinder, more compassionate place.  Contact Kelly: Website: https://kellymeerbott.com/you-loud-clear/ IG: https://www.instagram.com/kellymeerbott/ FaceBook: https://www.facebook.com/kellymeerbott LinkedIn: https://www.linkedin.com/in/kellyameerbott/ Twitter: https://x.com/KellyAMeerbott     Contact Chris and LucieCheck out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/   Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova  

Is it possible to conduct layoffs in a way that’s respectful and compassionate?  According to Summer, there definitely is.  In this week’s episode, Lucie and Chris interview Summer Miller, an HR consultant who’s focused on helping business navigate people-centered change. Through both her own personal experience and her work, she helps us understand: -        Why the layoff conversations often seems too scripted and impersonal -        How to manage risk while still being human -        The importance of transparency and treating employees like grown ups -        How to think about supporting employees through the transition -        How to manage your own emotions if you’re the one delivering the bad news Dr. Summer Miller is the CEO of SDM Integrative Consulting, where she helps businesses navigate change and growth without leaving people behind. Her approach is to help leaders integrate people-centered practices so their employees want to be part of the future they are building. As an advisor, educator, speaker, and facilitator, Summer works with people to build the capabilities needed for long-term success. She brings over 25 years of experience, including executive positions in HR, change, and transformation at U.S. Bank, and more recent work with small to mid-market businesses.   Summer holds a doctorate in organizational leadership and a master’s in organizational and professional communication. She is an educator at heart and teaches master’s courses through the University of Minnesota and the University of Denver. She also serves on the boards of Joy Collaborative, How To Be Second, and American Indian OIC. She and her husband Jason have four school-age and three adult children and enjoy spending time creating community and connection as newer Minnesotans. Book Recommendations:  Switch by Chip and Dan Heath – Buy a Copy here   Contact Summer: Linkedin – https://www.linkedin.com/in/summermiller/ Website – https://www.sdmintegrativeconsulting.com  Contact Chris and LucieCheck out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/  Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Why are boundaries so hard to set?  Even better question – why are boundaries so hard to keep? On this week’s episode, Lucie and Chris welcome Becky Upchurch, a mindset coach to talk through the ins and outs of setting and keeping healthy boundaries.  Whether its with friends, family, or coworkers, there’s a lot we get wrong about caring about our own emotional and physical limits.   Key Takeaways: Boundaries are about our own limits, barriers are for other people – whom we can’t control Setting boundaries is a muscle, start small and work your way up Boundaries are not selfish when done right Becky Upchurch is a mindset coach who specializes in helping busy women create time for themselves and their goals by learning to say no without fear, guilt, or worrying about what other people think. Both clients and audiences love Becky’s ability to get to the heart of the matter in relatable ways that balance honesty, kindness, and levity to inspire change.  Becky believes that the fastest and best way to achieve your goals is through practical, easy-to-implement strategies, managing your mindset, and trusting in your ability to create sustainable change.  She strives to accomplish this in her own life through her motto of “Love Self, Serve Others.”  Contact Becky: Email: [email protected] Website: www.highergoodcoaching.com; Instagram: www.instagram.com/beckyupchurch_ Facebook: www.facebook.com/HigherGoodCoaching Linkedin: https://www.linkedin.com/in/becky-upchurch-594393160?   Contact Chris and LucieCheck out the Mastering Difficult Conversations Course https://myleadershippotential.com/master-difficult-conversations-how-to/ Instagram - http://www.instagram.com/tas.difficultconvos YouTube: https://www.youtube.com/@TAS.difficultconversations Email – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Ever wanted your partner to change? Maybe they have an unhealthy habit that makes you worried about their wellbeing? If so, join us for this episode of the Art & Science of Difficult Conversations Podcast. Today we explore how to address this sensitive situation with your partner. Let us know what you think! What resonates with you? What doesn't? Let us know! Contact Chris and LucieCheck out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Email – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Join us today for a conversation with Randy Wheeler, where we discuss how understanding different personality and working styles can help us not only communicate better but also lead others more effectively.  About Randy:  Randy Wheeler, owner of Wheeler Coaching, helps individuals and teams develop their leadership, improve communication, and strengthen their teams.  He has a Masters in Organizational Leadership, is a Maxwell Leadership Certified DISC Consultant, and a certified Working Genius Facilitator.  He uses this knowledge in combination with the resources he has access to as an Executive Program Leader with Maxwell Leadership to help individuals and teams improve their focus, clarify their strategy, increase their effectiveness, and ultimately their results. He has worked with businesses of all sizes to help develop leaders, improve communication, clarify values and strategy, and build teams through one-on-one coaching, group training, speaking, The Maxwell Leadership Game, and behavior assessments.  He is the author of multiple books (all available on Amazon) such as Build, Engage, Lead:  Mastering the 5 Keys to Effective Team Development, 25 Ways to Lead Better at Work and Home and I Am Worthy:  Embracing Confidence and Self-Worth (a weekly mindset strengthening book for youth).  You can take a free leadership assessment at leadwell.biz or reach out to him directly at [email protected]. He and his wife have three boys and live in Fishers, IN. Contact Chris and LucieCheck out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvosEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

SUMMARY: **Trigger Warning: Discussion of trauma, sexual abuse**  What happens when you learn a family member has been experiencing sexual abuse?  What do you do if there’s no one to talk to about it?  On this week’s podcast, Lucie and Chris welcome Keeper Catran-Whitney, child sexual abuse activist who, in 1977, learned that his stepfather had been sexually abusing his four sisters for years.  After forty-five years of living with this guilt and shame, he eventually began healing by finding the courage to talk about trauma and heal his wounds and relationship with his sisters.   Key Takeaways: Unlike direct victims of sexual abuse, there are much less, if any, resources to help brothers Often times, they also experience trauma as a result of learning these things and need support as well Finding people you know and trust to talk with is an important step in healing As the lone voice speaking on the emotional trauma brothers experience after learning their sisters have been sexually abused, Keeper is a highly sought-after speaker, author, and advocate for brothers in the child sexual abuse/survivor’s space.  Six years before his four sisters were sexually abused, Keeper was sexually abused almost daily by his babysitter for six months at age seven. He understands both sides of the sexual abuse coin – the damaged and the collateral damaged. Keeper speaks on the mental and emotional challenges brothers suffer around child sexual abuse in the family.  When not elevating brother’s voices in the child sexual abuse conversation, Keeper enjoys watching movies and anime with his wife and children. His favorites are Dragon Ball Z, My Hero Academy, Deamon Slayer, Trigun, Full Metal Alchemist, One-Punch Man, and SPY x FAMILY.  Resources: RAINN (Rape, Abuse, Incest National Network): 1-800-656-4673 [24hours/day] Contact Keeper: Website: https://keepercatranwhitney.com Facebook: https://www.facebook.com/KeeperCatranWhitneyAuthor  Instagram: https://www.instagram.com/keepercw/   Book: The Complete Man Physical copy: https://mybook.to/thecompleteman Audio Book: completemanaudio.com  PROMO CODE FOR 75% off: victory7  Book: Helplessness HELPLESSNESS is book one of Keeper’s three-book series, From Helplessness to Hopefulness To Happiness.  Buy on Amazon   Contact Chris and LucieCheck out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvosEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Have you ever dealt with a situation when you worked really hard and came up with a great idea, only to find out your peer presented the same idea as theirs during the next team meeting? How do you respond in a professional way that doesn't destroy the relationship and brings the credit back to you? If you want to know what to do and what not to do in similar tricky situations, join us and listen to this week's episode! Subscribe & Review: If you enjoy this episode, leave a review and share your insights! Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

Join us for this last mid-season compilation episode! You will hear three segments today:  Five elements of giving effective feedback How to ask for a raise How to deal with someone who gets defensive, angry or emotional.  Let us know what you think!  Subscribe & Review:If you enjoy this episode, leave a review and share your insights! Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

In this compilation episode, we picked 3 experts to share with you and a bonus mini-communication challenge question that you can ask yourself and your loved one, for deeper and more meaningful communication and connection with self and others.  Tune in today to listen to:  - What is this week's mini-communication challenge question? - Interview with Grace Gavin about 6 practices you can implement to improve both your personal and professional communication and relationships  - Interview with high-performance expert Purdeep Sangha to discuss the critical link between communication, well-being, and achieving a fulfilling life - Interview with Christopher Hensley on how to talk about money, estate planning, and death. Tough topic! Yet so important to have these conversations.  We hope you enjoy this compilation episode and if you have any questions, or feedback, let us know!  Contact Us Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova --  Connect with Christopher Hensley here: www.houstonfirstfinancialgroup.com www.moneymatterspodcast.com   Email - [email protected] - Contact Grace: https://www.linkedin.com/in/grace-gavin/ Get the Book “Know Honesty” here: https://www.amazon.com/dp/B0DBM4MCJJ - Contact Purdeep: Linkedin: https://www.linkedin.com/in/purdeepsangha/ Website: www.purdeepsangha.com Company: www.theexeclab.com   Book: The Complete Man Physical copy: https://mybook.to/thecompleteman Audio Book: completemanaudio.com  PROMO CODE FOR 75% off: victory7  

Holidays are the special time of the year when we get together with our loved ones to celebrate. Yet sometimes, holidays may be a time of increased stress with those loved ones! Maybe you and your partner have different ideas about where to spend the holidays this or next year, or your parent keeps talking badly about your spouse. Or, you have some difficult past with your family members that is still troubling you. How do you steer these possible conflict situations to conversations that bring you closer together, and deepen your love and understanding for each other, rather than driving you apart and giving holidays bad taste in your heart? Join us for this second compilation episode of the Art & Science of Difficult Conversations Podcast, in this season 2, where we share with you some strategies, even roleplay some difficult family conversations scenarios, and end with an interview episode with Becky Ellis, the author of Little Avalanches memoir, where we discuss how her difficult family conversations changed her life, and created healing and forgiveness. Maybe her story will inspire you to start your own family conversations that can transform your life for the better. And if you have a story to share, please let us know, so that we can inspire each other and help each other create more honest, intimate conversations that can heal, and create more forgiveness, and peace, hopefuly inside out. Thank you for listening and for your desire to learn and improve, as we are in this together. Hope you enjoy this compilation episode! Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01 Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

How do you deal with tough communication situations at work? Be it when someone keeps interrupting you when you speak, when your team member keeps going off on a tangent or when you as a leader need to implement a change, but your team members keep resisting and pushing against it?  Do you want more peace of mind and clarity in navigating these situations?  Join us for this special compilation episode of The Art & Science of Difficult Conversations where we feature these three scenarios and offer you some key strategies to handle them.  Subscribe & Review:If you enjoy this episode, leave a review and share your insights! Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

In this episode of The Art and Science of Difficult Conversations, hosts Chris Wong and Lucie Tesarova dive deep into the art of delivering feedback that gets results. Whether you're a leader, manager, or HR professional, mastering feedback can elevate your team's performance and trust. 🎙️ What You'll Learn: The 5 essential elements of effective feedback How to balance honesty with empathy Common feedback mistakes and how to avoid them Why Listen?Communication is key to leadership. This episode equips you with practical strategies to navigate feedback conversations with confidence and impact. Subscribe & Review:If you enjoy this episode, leave a review and share your insights! Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

Have you been struggling to feel fulfilled in life? In this week’s episode, Chris and Lucie welcome high-performance expert Purdeep Sangha to discuss the critical link between communication, well-being, and achieving a fulfilling life. Drawing on his unique background and experience, Purdeep explores the challenges individuals and organizations face in today’s digital age, particularly in maintaining energy levels, focus, and meaningful connections.  Key Takeaways:  The impact of cultural backgrounds on communication  The importance of self-awareness in effective communication  How to communicate authentically  The challenges of communication in the digital age  How to overcome the fear of difficult conversations  Using mindfulness and grounding to overcome difficult situations Purdeep Sangha is a high-performance expert and author who empowers individuals and organizations to achieve their full potential. Drawing on his background in neuroscience, performance psychology, and business, Purdeep helps people optimize well-being, productivity, and communication for a more fulfilling life.  As an author, speaker, and advisor, he helps people overcome challenges in communication, well-being, and leadership to unlock their true potential.   Contact Purdeep: Linkedin: https://www.linkedin.com/in/purdeepsangha/ Website: www.purdeepsangha.com Company: www.theexeclab.com   Book: The Complete Man Physical copy: https://mybook.to/thecompleteman Audio Book: completemanaudio.com  PROMO CODE FOR 75% off: victory7   Contact UsCheck out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01 Instagram - http://www.instagram.com/tas.difficultconvosEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Ever faced the tricky scenario of an underperforming team member asking for a promotion? In this episode of The Art and Science of Difficult Conversations, we dive into this complex workplace challenge. Join Chris and Lucie as we explore why underperformers might feel they deserve a promotion, the motivations behind their requests, and how to navigate these conversations effectively as a leader. With real-world examples, practical advice, and even a role-play demonstration, we’ll give you the tools to handle these situations while fostering growth and maintaining team morale. Whether you're a manager facing this dilemma or an employee considering your next career move, this episode will provide actionable insights to tackle tough workplace dynamics with empathy and clarity. Links & Resources: Chris’s Self-Paced Course: Learn how to master difficult conversations, de-escalate conflicts, and become assertive without being aggressive. Join the waiting list here. https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to HR Resources Mentioned: Employee Assistance Programs (check with your HR department for details). Book Recommendation: Radical Candor by Kim Scott – A guide to providing honest feedback while caring deeply.   Tune in: Spotify or Apple Instagram - http://www.instagram.com/tas.difficultconvosEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Are you being the “real you” in conversations? Not many people would disagree that productive conversations mean both sides being open and honest. Easier said than done. How do you create an environment where the other person feels safe enough to be open and honest? More importantly, how do you be honest too? In this episode, Chris and Lucie interview Grace Gavin, a communication expert who emphasizes the importance of honesty and openness in creating strong connections. Grace shares her personal journey of learning to communicate more effectively and introduces her six key practices for mastering communication. Grace discusses how to implement these practices in personal and professional relationships, and how they can transform communication, even in challenging situations. Key Takeaways:• It’s important to be both open AND honest. Openness meaning listening without reservation or judgement and honesty meaning being truly and freely yourself• The six practices she recommends to enhance communication skills• The importance of balancing honesty with empathy and love• How to balance giving bad news, even when you don’t have all the information Grace is an open and honest expert, helping leaders simplify their communication and eliminate the divides that exist within organizations. As co-founder of Know Honesty, she guides people towards becoming masterful communicators day in and day out. Having experienced the transformative power of openness and honesty, Grace is on a mission to help others create that same freedom in their own lives. Grace brings her heartfelt approach to every event, workshop, and interaction. She believes deeply that every human being brings a unique perspective to the world and that we all deserve to be heard and respected. Visit Grace Gavin’s website, www.KnowHonesty.com, to take the free communication assessment and learn more about her book, Know Honesty. Connect with Grace on LinkedIn to continue the conversation. Contact Grace: https://www.linkedin.com/in/grace-gavin/ Get the Book “Know Honesty” here: https://www.amazon.com/dp/B0DBM4MCJJ   Contact UsCheck out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01 Instagram - http://www.instagram.com/tas.difficultconvosEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

What To Do When a High Performer Slacks After a Promotion? Today’s episode is a deep dive into the complexities of leadership. Chris and Lucie tackle a challenging scenario where a top performer begins to drop the ball after a recent promotion. They discuss ways to understand underlying issues—whether insecurity, new role challenges, or overconfidence—and provide practical guidance for supporting employees while upholding performance standards. Topics Discussed: Identifying causes behind declining performance Coaching strategies for new role adaptation Balancing support with accountability Roleplay: Manager-employee discussion Any other ideas, what has worked for you? Let us know! Contact UsCheck out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to How to prepare for difficult conversations webinar (and the checklist) https://bit.ly/TASWeb01 Instagram - http://www.instagram.com/tas.difficultconvosEmail – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova

Whether you’re interested in understanding family dynamics, navigating generational trauma, or fostering connection through meaningful conversations, this episode offers powerful insights and practical takeaways. Today’s special guest is Becky Ellis, author of her debut memoir, Little Avalanches. In our conversation, Becky shares how tough yet healing discussions with her father, a WWII veteran, transformed her life. We explore what made these conversations both challenging and healing, and how empathy emerged through deeper understanding. Join us as we dive into themes of vulnerability, authenticity, courage, and the healing impact that difficult conversations can have. About Becky: Becky Ellis is a Timberwolf Pup. The daughter of a highly decorated World War II combat sergeant, she is a veteran of a war fought at home. She earned a BA in English Literature at UC Berkeley and has over twenty years of experience in the publishing industry. Her writing has appeared in Psychology Today, Northwest Review, The Ethel, Best Small Fictions, and The Rudder. She teaches writing in Portland, Oregon, where she lives, plays, and has raised three daughters. Little Avalanches is her debut memoir. You can find more about her at beckyellis.net Connect with Becky: Website: beckyellis.netInstagram: @beckyellisauthorFacebook: becky.ellis.9081Linkedin: becky-ellisYouTube: @beckyellisauthorNewsletter: https://beckyellis.net/connect-1 Connect with us: Email – [email protected] – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova Difficult Conversations Newsletter Want more updates on how to handle difficult conversations? Grab your weekly copy here: www.tinyurl.com/leadershippotential Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to

Navigating Holiday Decisions: Whose Family Do We Spend It With? In today’s episode, Chris and Lucie dive into a common holiday dilemma many couples face: deciding whose family to spend holidays with. They explore the complexities of family dynamics, travel, and emotions, offering strategies for managing these conversations without compromising relationships. They roleplay a discussion between a married couple working through holiday plans, highlighting how empathy, emotional intelligence, and creative problem-solving can lead to more harmonious decisions. Key Takeaways: Setting feeling-based goals for the holidays Balancing competing family dynamics and expectations Navigating family guilt and boundary-setting The importance of creative problem-solving in relationships Have you faced a similar situation? How do you navigate holiday plans with family? Share your thoughts in the comments, and don't forget to like, subscribe, and leave us a review! Difficult Conversations Newsletter Want more updates on how to handle difficult conversations?  Grab your weekly copy here: www.tinyurl.com/leadershippotential  Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to   Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

We love communication here at the Art and Science of Difficult Conversations.  In fact, that’s our tagline, “Communicate better, live better”.  But in the pursuit of more open and transparent communication, does the pendulum swing too far in the opposite direction?  Are there times when we don’t need to communicate about a topic?  That’s our focus today, when we have a lively dialogue with Ahad just about that topic, are there times we should hold off on communicating?   Ahad is originally from Pakistan and currently lives in the Netherlands as a data consultant working with organizations to get more intentional and persuasive with their data to make decisions.  He also hosts his own podcast, The Weekly Vasl.  Follow Ahad here:  https://www.instagram.com/ahadbudhani/?locale=en-SG&hl=en https://www.tiktok.com/@ahadbudhani https://youtube.com/@theweeklyvasl?feature=shared  https://open.spotify.com/show/6PC0A8oxtGZ9ggrG2pnhDi?si=_JkI7GJxSaGC2G3NmwgiOg   Difficult Conversations Newsletter Want more updates on how to handle difficult conversations?  Grab your weekly copy here: www.tinyurl.com/leadershippotential   Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

In this episode, we discuss how to handle situations where a high-performing employee or leader is creating interpersonal challenges in the workplace. Whether you're a manager, team member, or leader, dealing with someone who excels technically but struggles with people skills can be tricky. We explore the risks of not addressing the issue, strategies for providing constructive feedback, and how to prepare for these tough conversations. Plus, we roleplay a common scenario to demonstrate key techniques. Join us for practical tips and insights on managing difficult workplace dynamics. Key Topics: Why interpersonal conflict matters even with high performance Strategies to provide constructive feedback How to prepare for difficult conversations with concrete examples The importance of aligning behavior with organizational culture Roleplay demonstration: How to approach a divisive leader Takeaways: Preparation and concrete data are key when addressing difficult conversations. Ask the right questions to uncover underlying motivations and behavioral patterns. Don’t avoid the conversation—address it early to prevent larger issues later. Difficult Conversations Newsletter Want more updates on how to handle difficult conversations?  Grab your weekly copy here: www.tinyurl.com/leadershippotential  Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to   Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

What can you say if your wife wants a separation? Or a divorce?  If you’re like most men, you’ll feel blindsided and/or you’ll immediately try to figure out how to solve this problem.  Unfortunately, that’s actually not the right way to approach it at all.  In this week’s episode, Lucie and Chris talk with Randy, an experienced relationship coach focused on helping separated husbands reconnect with their wives. His faith-based methods center around growing closer to Christ and becoming the best version of ourselves, which provides the greatest chance of reconciling marriages.  Here he shares his best tips, including:   Why talking about it may not actually be the best option  How problem-solving approaches don’t work  What it means to actually be a better person, and not just doing it for your spouse. Randy collaborates with professionals, business owners, and executives. Good men who accept responsibility for their part in the breakdown of their marriage and seek to reconnect with their wives. Through live sessions and actionable strategies, Randy and his coaches support them while holding them accountable, ensuring their relationships improve.Before coaching, Randy was a professional comedy magician/juggler on cruise ships all over the world. His previous experience in the “funny business” helps lighten the mood when discussing the serious topics of separation and divorce, and helps husbands realize that, with Christ, there is ALWAYS hope.  Connect with Randy here: LinkedIn: https://www.linkedin.com/in/coachrandypryor/ Youtube: https://www.youtube.com/@hopeforseparatedhusbands Website: https://RandyPryor.com or http://SOSRandy.com   Difficult Conversations Newsletter Want more updates on how to handle difficult conversations?  Grab your weekly copy here: www.tinyurl.com/leadershippotential  Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to   Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

In this episode, Chris and Lucie discuss what to do when someone keeps interrupting you while you speak, or, when you are the one who keeps interrupting others and want to stop :) Key Takeaways: Reasons for Interrupting: Having lots of ideas and wanting to share them. Reacting emotionally (anger, upset) and wanting to defend yourself. Feeling a need to show expertise or control the conversation. How to Stop Interrupting Yourself: Self-awareness: Notice how often you interrupt. Note-taking: Jot down ideas as the other person speaks to come back to later. Calming Techniques: Use grounding tools (rock, deep breaths) to manage anxiety. Listen to Understand: Focus on truly understanding the other person's perspective. How to Deal with People who Interrupt: Have a conversation with them 1:1 and communicate the impact the interruptions have on you/team and without blame, ask, e.g., 'In our next meeting, what could we do to make sure your points get heard, and also I get to finish what I want to say first?" Think about Ground Rules: E.g., establish agreements on taking turns or focusing on one point at a time. Muting Yourself (Online): If triggered, mute your microphone to avoid interrupting unintentionally. (Not applicable in person) Any other ideas, what has worked for you? Let us know! Contact Us Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

Navigating Political Conversations at Work Politics can seem super divisive.  And really, how do we talk about it in the workplace?  In this episode,  We talk with Chris, a diversity, inclusion, and belonging expert at Navy Federal Credit Union about the challenges of navigating political conversations in the workplace, particularly during a charged election season.  Here are some key takeaways from the episode: Should we talk about politics at work? Prioritize Relationships Over Winning Seek Consent and Be Mindful of Boundaries Practice Self-Awareness and Disengagement Focus on Shared Values and Common Ground Lead with Curiosity and Vulnerability Chris Geggie is a leadership development coach whose passion is helping people discover their authentic voice. Drawing from his experience as a teacher and community organizer, Geggie has coached electoral candidates and business leaders to guide themselves and others toward ethical decision making and the strategic execution of their vision, mission, and goals. He is currently an internal business consultant with Navy Federal Credit Union’s Diversity, Inclusion and Belonging team and lives with his partner and dog in Baltimore, MD.   Connect with Chris Geggie here: Linkedin - Www.LinkedIn.com/in/chrisgeggie/   Contact Us Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  #difficultconversations #politics #talkingaboutpolitics #howtotalkpoliticsatwork

Setting boundaries with our family members might be the most difficult thing for many of us, yet not doing so might be very detrimental to our well-being and other relationships. Imagine that your parent cannot stand your spouse and is very vocal about it. What do you do in that situation? How do you address it? Tune in today's episode and see what from we share resonates with you.  Have you faced that situation in your family? How did you address it? What worked for you, what didn't? Let us know! Let's learn together, have better conversations and better relationships, and ultimately, a better quality of life. Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Contact Us Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova #difficultconversations #settingboundaries #boundariesinrelationships #relationships #communicationskills #impactfulconversations

Sometimes, the hardest conversations we need are with ourselves.   Mainly, how do we find confidence in what we’re doing, even in the face of adversity?  And more so, how do we build supports around us that inspire and move us, rather than pull us down?  Today, we interview Emily Aarons, a leading educator to spiritual entrepreneurs, renowned energy healer, and business coach.  She shares about her journey and struggles in building a business and the often-difficult conversations that are needed internally to grow and learn.  We talk about: -        What it’s like to create a path with no prior example of what that path looks like -        How to build confidence in our own skills and talents -        How to learn to listen to our intuition With over two decades of experience blending spirituality and business, Emily’s mission is to help outstanding practitioners to build a successful and sustainable business. Her dedication to excellence is setting the gold standard to see leadership as a spiritual practice.  If you’re a budding entrepreneur, a small business owner, or just looking to better trust your own gut instinct, listen to this episode!   Connect with Emily here: Https://emilyaarons.com Instagram - https://www.instagram.com/emilyaarons/ Podcast - https://emilyaarons.com/podcast/ Email – [email protected]         Contact Us Check out the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to   Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

In this episode of "The Art and Science of Difficult Conversations," hosts Chris Wong and Lucie Tesarova dive deep into the complex issue of managing resistance to change, especially when it comes to implementing new technologies in the workplace. Resistance to change is a common challenge in organizations of all sizes. Whether it’s introducing new software, processes, or policies, getting everyone on board can be tough. Chris and Lucie discuss why employees might resist changes, especially technological ones, and explore the underlying psychological factors contributing to this pushback. Through an engaging conversation, Chris and Lucie share practical strategies for leaders and managers to navigate these tough conversations effectively. They role-play real-life scenarios, offer insightful tips, and discuss best practices for fostering a culture of openness and collaboration. You'll learn how to communicate change effectively, maintain employee morale, and ensure a smoother transition. Key Takeaways: Understanding the root causes of resistance to technology and change Effective communication strategies for leaders and managers Role-play demonstration on handling employee pushback Balancing empathy with accountability in the workplace Common mistakes managers make and how to avoid them How to get employee buy-in and support during transitions Who Should Listen:This episode is perfect for HR professionals, managers, team leaders, and anyone looking to improve their leadership and communication skills. If you're interested in navigating difficult conversations and managing change more effectively, this episode is for you! Contact Us Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to   Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

Summary: You know what’s hard?  Talking about money with your partner or family.  You know what’s even harder? Talking about money and estate planning and death.  With over two decades in the financial services realm, Christopher Hensley's journey has been driven by a singular passion: helping individuals navigate the intricate paths of finance to achieve their life aspirations. His dedication isn't just rooted in numbers and strategies; it's about making genuine connections and empowering people with the knowledge they need for a secure future.  Today, Christopher joins us to share his tips from decades in the work, how to navigate difficult conversations around finances and death.   He truly helps demystify:  -        How the legal and financial documents seem daunting, but are actually easier than you think -        The importance of having these conversations in case something happens -        How to navigate complicated family dynamics so you can honor your family’s legacy  Christopher's foundation in the industry is robust. He's collaborated with Fortune 500 frontrunners like Merrill Lynch and UBS Financial Services and has made significant contributions to non-profits, notably with MMI-Consumer Credit Counselors Southwest. His credentials, including licenses from FINRA and designations like the Retirement Income Certified Professional® and the Certified Estate and Trust Specialist™, speak volumes about his commitment to professional growth and expertise.  But beyond the certificates and affiliations, what truly sets Christopher apart is his ability to communicate. For a decade, he's been the voice behind the radio/podcast show “Money Matters” on KPFT Houston, demystifying complex financial concepts for a broad audience. His insights have been sought after by platforms like Wall Street Journal Radio and 1110 KTEK Business Builders Network Radio, and he's provided expert commentary on market trends in renowned publications.  Christopher's community involvement further underscores his dedication. As the former President of the Houston Midtown Chapter of the Society for Financial Awareness, he's delivered financial literacy seminars across Houston and the Gulf Coast. He's also been an active voice in Houston Money Week since 2008, currently holding a leadership position.   What difficulties have you had around these conversations with family?  Connect with Christopher here: www.houstonfirstfinancialgroup.com www.moneymatterspodcast.com   Email - [email protected]   Contact Us Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to   Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

In this episode of "The Art and Science of Difficult Conversations," Chris and Lucie tackle a common challenge in both professional and personal settings: dealing with tangents during difficult conversations. They explore strategies for keeping conversations on track, maintaining focus, and setting boundaries without dismissing the other person's perspective. Key Takeaways: 1. Preparation is Key: Start by understanding the goal of the conversation. Preparation helps in staying on track, especially when the other person goes off-topic. 2. Empathy with Boundaries: Acknowledge the other person's feelings and situation, but gently steer the conversation back to the main point. It's about balancing empathy with the need to stay focused. 3. Using Names for Focus: Addressing the person by name can be a powerful tool to regain their attention and refocus the conversation. 4. Setting Ground Rules: For recurring conversations, setting clear boundaries and expectations beforehand can help manage tangents effectively. 5. Handling Emotional Responses: If emotions run high, suggest taking a break to regroup and return to the conversation with a clearer mindset. Roleplay Demonstrations: Chris and Lucie provide practical examples through roleplay, showing how to handle tangents in both professional and personal scenarios #DifficultConversations #CommunicationSkills #Podcast #ConflictResolution #Focus #empathy How do you manage these situations with colleagues, friends, or family? Leave us a comment, email, or message with your thoughts and questions! Contact Us Sign up for the Mastering Difficult Conversations Course https://leadershippotential.teachable.com/p/mastering-difficult-conversations-how-to Instagram - http://www.instagram.com/tas.difficultconvos Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova  

Title: Finding the courage to speak up in high stakes meetings Summary: Conflict in high stakes meetings is inevitable.  Whether it's a board meeting, a roundtable discussion, or a workgroup tasked with solving complex issues, the mix of opinions will always lead to debate.    When done well, it can spark new ideas and create an inclusive process where people feel invested in the outcome.  Done poorly, you risk alienating everyone in the meeting.   But how do you find the courage to speak up in these types of meetings?  Especially if you're a newer person or maybe even underrepresented, so you're not feeling confident in voicing your opinion? In our first interview of season 2, we interviewed Elise Woodworth, president of Woodworth Enterprises. She helps nonprofits, and specifically their boards, reach their full potential. Elise talks about: The power of questions to frame the conversation How to find the courage to speak up as an underrepresented person in the meeting The importance of preparing for difficult meetings Why nonprofits and their board structure doesn't always encourage open discussion of issues. As a best-selling author Elise made a name for herself in the world of nonprofit management. With her book "Business Not Battle for Nonprofit Boards" as a guide, she has helped many organizations thrive. Elise's expertise in leadership, governance, and team building shines through in her frequent speaking engagements. Her role as a member of the Virginia Military Institute’s Foundation’s Board of Trustees and as a volunteer with other organizations further showcase her commitment to service and excellence, making her the perfect choice for your next event.Elise is a former US Air Force Logistics Officer with an MBA from Capella University and a Bachelor of Science in Biology from VMI. With her unique blend of military experience and business acumen, Elise delivers powerful messages that are sure to leave a lasting impact on your audience. Let us know what you think – What other strategies have you used to speak up in high stakes meetings?  Resources Elise's website: www.elisewoodworth.com Elise's Linkedin: https://www.linkedin.com/in/elisewoodworth/ Get her book ["Business, not Battle"] here: https://a.co/d/7AbkEov Info about Mastering Difficult Conversations Course   Contact Us  Instagram Youtube Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova      

The Do’s and Don’ts of negotiating a raise  Summary:  Being paid fairly for your work is always a hot topic issue.  In fact, if you’ve been at your company for quite a while, you should consider asking for a raise.  And it’s not just an intellectual exercise. Not getting a raise can cost you hundreds of thousands of dollars over the course of your career and you might be missing out on valuable buffers against inflation.  But it’s not about asking for a raise – it’s about learning how to negotiate that raise.  It’s a difficult conversation especially if you are squeamish talking about money or touting your own accomplishments.   In today’s episode, Lucie and Chris walk through the Do’s and Don’ts of difficult conversations around negotiating a raise.  They cover: The importance of research Focusing on value and growth of the company Creating a collaborative environment  And teach you how NOT to do it, including: Don’t lie/bluff/threaten Don’t talk about fairness Then they demonstrate how to do the conversation in two different scenarios.  Let us know what you think – what could Chris have done differently to negotiate his raise? Resources Instagram account that Chris referenced around salary transparency – Salary Transparent Street Info about Mastering Difficult Conversations Course Contact Us  Instagram Youtube Email – [email protected] Chris – www.linkedin.com/in/chriswonglmhc Lucie – www.linkedin.com/in/lucietesarova

Join us for another compilation episode! This time, we put together Season One's most popular roleplay episodes of personal relationship scenarios. Enjoy! Do you have feedback or tips for what we could do in season two? Please let us know! Connect with us here: Email: [email protected] LinkedIn: Chris—www.linkedin.com/in/chriswonglmhc Lucie—www.linkedin.com/in/lucietesarova Want to be a guest on our podcast? Let us know.

Join us for another compilation episode! This time, we put together Season one's most popular roleplay episodes of professional relationship scenarios.  Enjoy!  Do you have feedback? Tips what we could do in season two? Please let us know!  Connect with us here:  Email: [email protected] LinkedIn:  Chris – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova Want to be a guest on our podcast? Let us know.  

Today, we're doing something a little different. Over the past few months, we've had some amazing guests share their wisdom, personal stories, and strategies for navigating tough conversations. As we reach a new milestone and are completing season 1 of our podcast, we wanted to take a moment to celebrate and revisit together the most popular and impactful interviews from season one! And btw, we are already recording some new cool episodes for season two, so stay tuned! In this compilation episode, you'll hear from: Andrea Horton-Meriçli, who shared about overcoming imposter syndrome, how do you find your own voice and find the confidence to be yourself Steven Farber, where we discussed how knowing different personality styles can make any of your conversations more impactful and effective Tiffany Teng, who explores how cultural and family backgrounds can shape the way we handle conflicts Last but not least, with Tahi Matejko we will explore what you should do first before you even have the difficult conversation with your partner if you want to have a strong and good relationship with them Do you have feedback? Tips what we could do in season two? Please let us know!  Connect with us here:  Email: [email protected] LinkedIn:  Chris – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova Want to be a guest on our podcast? Let us know.

Join us for the Season 1 Compilation Episode, focusing on several strategies that can make your difficult conversations better and more effective.  Do you have feedback? Tips what we could do in season two? Please let us know!  Connect with us here:  Email: [email protected] LinkedIn:  Chris – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova Want to be a guest on our podcast? Let us know.  

Join us for the final episode of season one of our podcast! Thank you for joining us on this journey, for all your comments and support, and for your curiosity and commitment to improving your conversations - be it in your personal or professional life. Thank you!  What do we cover in this episode? Unexpected Beginnings: Chris and Lucie reflect on how their podcast collaboration started despite never meeting in person and living on opposite coasts. Gratitude and Growth: Both hosts express gratitude for each other's contributions, highlighting how they kept the podcast structured and moving forward. Celebrating Milestones: They celebrate reaching over 2000 downloads and the positive impact on their listeners' lives. Challenges and Lessons: Chris and Lucie share personal challenges they faced during roleplays and how they grew from these experiences. Future Plans: Exciting plans for Season Two, including combining strategy and roleplay episodes and incorporating guest experts into roleplays. Do you have feedback? Tips what we could do in season two? Please let us know!  Connect with us here:  Email: [email protected] LinkedIn:  Chris – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova Want to be a guest on our podcast? Let us know.

In this episode, we sit down with Aries Yeo, a former banking executive turned leadership coach, to discuss how her cultural background and upbringing make it often difficult for her to speak up. She provides insights into how her value of authenticity gives her the courage to overcome these cultural barriers and personal fears and enables her to engage in meaningful dialogues. Key Takeaways: Being authentic involves self-awareness and respect for others. Cultural and personal backgrounds shape how we handle conversations. Authentic communication requires acknowledging and embracing differences. Self-love and self-acceptance are fundamental to being true to yourself. Effective dialogue often begins with understanding others’ viewpoints. Can you relate to her experience? What gives you the courage to speak up even when you as a child were discouraged to? How did you learn to find and own your voice? If you have a personal story you would like to share with us, let us know!  Connect with Aries:  Website LinkedIn Connect with us here:  Email: [email protected] LinkedIn:  Chris – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova      

Join us this week to explore how to talk with your partner (spouse) about household chores and responsibilities. In this episode, Chris Wong and Lucie Tesarova role-play a couple: one is a bit messier, and the other would prefer to have the household cleaner. See what mistakes Chris made in the first scenario, and what he did differently in the second take of this roleplay.  What could you take away from these conversations about how to have or not have these types of conversations in your personal life? Let us know! Connect with us here:  Email: [email protected] LinkedIn:  Chris – www.linkedin.com/in/chriswonglmhcLucie – www.linkedin.com/in/lucietesarova Want to be a guest on our podcast? Let us know.