Telecom Reseller / Technology Reseller News

Kevin Nethercott, CEO of Tresic, spoke with Doug Green, Publisher of Technology Reseller News at the Enterprise Connect conference about how organizations can turn everyday business conversations into actionable intelligence that improves performance and revenue outcomes. Nethercott explained that Tresic focuses on analyzing conversations across voice, video, and messaging channels to uncover insights that help organizations understand customer needs, sales performance, and operational gaps. Rather than treating conversations as disposable communications, Tresic’s platform captures and analyzes them as valuable business data that can drive better decision-making. A key theme of the discussion was how conversational intelligence can empower service providers, MSPs, and enterprises to improve customer engagement and internal collaboration. By identifying patterns and key moments within conversations, companies can surface opportunities to coach teams, refine messaging, and better align with customer expectations. Nethercott emphasized that many organizations already possess an enormous amount of conversational data but lack the tools to turn it into meaningful insights. “Conversations are one of the richest sources of business intelligence, but most companies have never had a way to analyze them at scale,” he said. As industry leaders gathered at Enterprise Connect to explore AI, communications platforms, and the future of work, Tresic highlighted how conversation intelligence is emerging as a powerful tool for enterprises seeking to transform communications into measurable business outcomes. Learn more about Tresic: https://www.tresic.cloud/

Trushna Dave, Co-founder of XCaliber Health, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about how AI-powered agents are beginning to transform healthcare operations by reducing administrative burdens on clinicians and healthcare staff. Dave explained that XCaliber Health focuses on deploying AI agents designed to assist healthcare organizations with operational and administrative workflows. By automating routine processes and data interactions, these AI tools can help reduce the time clinicians spend on non-clinical tasks, allowing them to focus more directly on patient care. A key theme of the discussion was the importance of building AI solutions that integrate seamlessly into real healthcare environments. Rather than replacing clinicians, XCaliber Health’s technology is designed to support them—helping with documentation, workflow coordination, and other time-consuming tasks that often contribute to clinician burnout. Dave emphasized that healthcare AI solutions must be developed with a strong understanding of the clinical environment and regulatory landscape. “The goal is not to replace clinicians, but to give them tools that remove friction from their day so they can spend more time focusing on patients,” she said. As healthcare leaders gathered at HIMSS to explore emerging technologies including AI, digital health platforms, and operational automation, the conversation highlighted the growing role of intelligent agents in improving efficiency and supporting healthcare professionals across the care continuum. Learn more about XCaliber Health: https://www.xcaliberhealth.ai/