Tech Talks Daily

When I last spoke with Tony Jamous in November 2020, we were navigating the early days of a remote-first world. The shift was sudden and widespread, but what followed was even more transformative. In this episode of Tech Talks Daily, I reconnect with Tony to explore how the world of work has changed and how Oyster has grown from an ambitious startup into a B Corp-certified unicorn focused on enabling global employment at scale. Tony is the CEO and founder of Oyster, a company built on the belief that where you live should never limit where you work. We discussed the journey from pandemic-driven remote work to today's distributed models, the growing need for location-independent hiring, and how AI is now being embedded into every layer of global workforce management. Oyster is helping businesses hire across 180 countries with just a few clicks, solving compliance, payroll, and benefits challenges without the traditional roadblocks. During our conversation, Tony broke down what it means to build a mission-driven company and why measuring impact matters. More than 40 percent of employees hired through Oyster now come from emerging markets. That shift is not just a statistic. It reflects real people gaining access to economic opportunities they were previously excluded from. Stories like Christina in the Philippines, who now works from home and spends more time with her children, highlight the human impact of Oyster's platform. We also talked about Oyster's recent Series D funding round and how the company is shifting from high-growth to sustainable profitability. AI is a big part of that evolution. From internal operations to customer support, automation is being used to reduce friction and let people focus on work that matters. For Tony, leadership now means focusing on vision and values while letting AI handle repetitive tasks. What does the future look like when the world becomes one talent pool? This episode offers a grounded, forward-looking take on what happens when mission, technology, and global opportunity intersect.

What if the biggest delay in healthcare wasn't a lack of doctors but a broken phone system? In today's episode, I catch up with Zain Qayyum, the founder of Medsender, who left his path to medical school after witnessing firsthand how slow and outdated healthcare administration really is. His response wasn't to complain. It was to build a solution. Zain shares how Medsender uses voice AI, not to replace human interaction, but to support it. The company's AI agent, Myra, now handles everything from referrals and scheduling to patient queries around the clock. The goal is simple: let staff focus on care while AI deals with the paperwork and the phone queues. We talk about the real challenges of designing AI for healthcare, where privacy is non-negotiable and errors carry serious consequences. Zain explains how Myra is built from the ground up to work with fragmented healthcare systems while strictly respecting HIPAA compliance. Every integration is intentional. Every safeguard is baked in. He also offers a look at the measurable impact this technology is already having. Referral times have dropped from days to seconds. Scheduling rates have improved. Phone calls are answered without fail. And patients are no longer left on hold or in limbo. More importantly, Zain paints a compelling vision of what healthcare could look like in five years. Imagine AI agents not just answering patient calls but also speaking to other systems on their behalf. Imagine a future where getting care feels as seamless as booking a taxi or ordering dinner. Is this the future patients have been waiting for? Or does the human side of care still risk being lost? Listen in and tell us what you think. Can AI help healthcare find its voice again?

What happens when customer journeys fall apart behind the scenes, even as AI promises to tie them together? That's the question at the heart of this conversation with Jochem van der Veer, CEO and Co-Founder of TheyDo. Fresh off a $30 million Series B round, Jochem joins me to unpack what's really happening inside enterprise organisations that are trying to personalise experiences at scale. He's not speaking in theory. TheyDo is already helping companies like Ford, Atlassian, Cisco, and Home Depot shift how they approach customer experience. But instead of chasing the latest automation trend, Jochem urges something far more grounded: a return to clarity. His team's journey-centric model is designed to bring strategic alignment across departments that are often flying blind, each chasing their own targets without shared context. We talk about the growing gap between data collection and meaningful insight. While leaders are promised efficiency from AI, many find themselves with more dashboards and fewer answers. In fact, 28 percent say AI is actually worsening the problem by adding to the noise. That's the paradox. Jochem shares how journey management can break through these barriers and get teams back on track by focusing on what customers are trying to achieve rather than just what departments are measuring. You'll hear why so many personalisation efforts are falling flat, despite all the data, and how a few structural shifts could change that. Jochem also reflects on what the hidden costs of a disconnected experience look like and how businesses can spot trouble before it becomes visible in churn or lost revenue. This episode is for anyone frustrated by the growing complexity of customer experience. If you're stuck between data overload and underwhelming results, you'll find plenty of perspective here. And if you've ever wondered whether AI is helping or just making your job harder, this conversation might help you reframe the question. To learn more about TheyDo, visit theydo.com or connect with Jochem on LinkedIn.

Cloud cost is no longer just a finance team issue. It is now a business-wide concern, and treating it as a budgeting exercise is holding companies back. In this episode, I'm joined by John Purcell, Chief Product Officer at DoiT, to unpack how organisations can rethink cloud financial management through a risk-first lens. With the FinOps X conference just around the corner, John also gives us a preview of the themes likely to dominate the agenda this year, from Kubernetes complexity to the role of AI in governance. DoiT is not just another optimisation tool. Their Cloud Intelligence platform helps companies align performance, reliability, and security with financial strategy. John explains how cost spikes are not just common, they are almost guaranteed. He shares a real example of a ninety-thousand dollar AWS bill caused by a minor configuration error and what could have prevented it. We talk about the shift from reactive cost reviews to proactive financial defence. Think of it like cybersecurity but applied to your cloud budget. That mindset change is something FinOps teams need to embrace quickly. It is not just about watching what is spent, but understanding intent and outcomes across the business. John also introduces the concept of the FinOps fabric, a combination of technology, processes, and culture that helps teams align on goals and mitigate risks. And while AI and automation are transforming how teams interact with cloud platforms, they are still responsible for driving most cloud spend today. We dig into what needs to change before AI can truly become an optimisation asset rather than another cost driver. Whether you're gearing up for FinOps X or trying to get a better grip on cloud cost management, this episode offers practical insight into the tools, strategies, and cultural shifts that can help your team stay ahead. To learn more, visit doit.com or connect with the team at booth G10 if you are attending the FinOps X event in San Diego.

What does it mean to own something in a world where everything is digital? In this episode of Tech Talks Daily, I sit down with Ian Rogers, Chief Experience Officer at Ledger, to unpack the growing importance of digital ownership in the age of AI, blockchains, and digital identity. With more than 6 million devices sold and 20 percent of the world's crypto secured, Ledger has become a trusted name in both consumer and enterprise digital asset security. But this conversation goes far beyond crypto wallets. Ian explains why self-custody matters, how Ledger devices actually work, and what separates them from traditional custodial models. "Giving people the ability to securely own their own digital private property is fundamentally what we're all about," Ian says, breaking down a complex topic in a way that's both clear and urgent. We also talk about the convergence of AI and blockchain, the risks of relying on cloud-based security, and why digital proof and provenance are becoming essential in our online lives. Whether you're just starting out or already immersed in Web3, this is a conversation that connects the dots between identity, security, and personal empowerment. What does responsible digital freedom look like? And are you ready to take ownership? I'd love to hear what you think. Get in touch and let me know what digital ownership means to you today.

In today's episode, I sit down with Ryan Kuhlenbeck, CEO and co-founder of Pico MES, to explore a persistent and costly challenge in manufacturing. While many OEMs have embraced cutting-edge technology, their suppliers often remain disconnected from the digital conversation. This gap isn't just inconvenient, it creates delays, quality issues, and serious communication problems on the factory floor. Ryan brings two decades of experience across GM, Tesla, and a range of hands-on manufacturing roles, and shares how that journey inspired the launch of Pico MES. During our conversation, Ryan walks through how Pico MES was born out of necessity rather than opportunity. After years of building and managing software systems within factories, he became frustrated by the lack of flexible, scalable tools for smaller suppliers. His vision? A modern MES system that can be deployed in weeks, not years, and one that supports rather than hinders the work being done at the operator level. We unpack how disconnected systems across the supply chain often lead to errors and miscommunication. Ryan explains why shortages are often just the symptom, not the real issue. The real problem is the inability to access or share the right information in time. With a fully connected infrastructure, businesses can address problems long before they snowball into production halts. Ryan also shares examples from the factory floor, like how a hip-activated switch became a surprise productivity win and how smaller suppliers often drive some of the smartest innovations. For OEMs, there are valuable lessons to learn by observing these smaller, more agile teams. Whether you're part of a multinational manufacturing company or a small factory operation, this episode provides a grounded, real-world look at what it takes to modernize without breaking what already works. How can we build a smarter, more connected supply chain? Let's find out.

In this episode of Tech Talks Daily, I speak with Samit D'Cunha, a legal advisor at the International Committee of the Red Cross (ICRC), about the innovative Digital Emblem Project. For over 160 years, the Red Cross emblem has symbolized protection in conflict zones, designating medical and humanitarian organizations as safe from attack. Now, as warfare increasingly extends into cyberspace, the ICRC is developing a digital version of this emblem to provide the same legal protections for online infrastructure. We examine the increasing frequency of cyberattacks on hospitals and aid organizations during armed conflict, and why the Digital Emblem is more crucial now than ever. Samit explains the technical side of the project, including the use of cryptographic certificates and DNS systems to ensure global, decentralized protection. He also discusses the importance of legal recognition and trust-building across governments, tech companies, and humanitarian sectors. As the digital battleground expands, this emblem could play a crucial role in safeguarding lives and ensuring that humanitarian operations continue uninterrupted. We also explore the challenges of implementing this system without increasing organizations' vulnerability, and why support from over 100 tech companies and states is crucial for its success. If you're interested in the intersection of cybersecurity, law, and humanitarian efforts, this is a conversation you won't want to miss.

In this episode of Tech Talks Daily, I am joined by Scarlett Sieber, Chief Strategy and Growth Officer at Money20/20, to explore the key trends shaping finance's future. As Money20/20 Europe celebrates its 10th anniversary, Scarlett provides a detailed preview of what we can expect from this year's event, bringing together over 8000 senior industry leaders to discuss the evolving landscape of fintech, regulation, and technology. Money20/20 Europe is not just a conference. It is a critical platform for addressing the big questions about where money, tech, and regulation are headed. Scarlett highlights the growing collaboration between traditional banks and fintech companies, calling it the "golden era" of partnerships. This shift drives innovation, and we discuss how these partnerships are evolving to enable more personalized, efficient financial services for businesses and consumers alike. A significant focus of our conversation is the rise of stablecoins, which are transforming cross-border payments in ways similar to how the internet changed the telecom industry. We talk about the regulatory challenges that need to be addressed to fully harness their potential and ensure their adoption on a global scale. Scarlett also shares insights into how AI revolutionizes financial services, enabling more intelligent, automated solutions while raising important questions about trust, data privacy, and security. We also discuss the impact of the UK's post-Brexit regulatory flexibility, with Scarlett explaining how this presents a unique opportunity for the UK to lead in fintech innovation. However, she points out that policy execution must keep pace with technological advancements. Tune in for a conversation about the future of fintech and a timely preview of Money20/20 Europe, where innovation and regulatory discussions will define the next wave of financial services.

In this episode of Tech Talks Daily, I'm joined by Glen Shok, VP of Product Marketing at Panzura, for a detailed look into how the company is rethinking hybrid cloud storage with the release of CloudFS 8.5 Adapt. CloudFS 8.5 isn't just another update. Built in direct response to customer feedback, it introduces powerful new features like Instant Node and Regional Store that redefine performance, availability, and business continuity. Instant Node allows failed systems to be replaced or migrated in under five minutes. Regional Store brings high-speed data access closer to end users around the world while reducing latency and cloud egress costs. As Glen explains, the latest release meets the growing demand for flexibility in the face of geopolitical uncertainty, rising cloud costs, and evolving IT infrastructure. Panzura is helping organizations maintain uptime, protect data, and adapt quickly, whether moving away from VMware or modernizing a global IT footprint. CloudFS 8.5 Adapt enables this without forcing customers to compromise on control, performance, or security. We also explore how Panzura's vision for autonomic data infrastructure is becoming a reality. With every CloudFS node sharing full configuration metadata, new nodes can spin up almost instantly. AI plays a central role here too. Through Panzura Data Services, AI tracks behavioral anomalies to detect early signs of data exfiltration, ransomware, or internal threats. This provides not just alerts, but the ability to interdict and isolate risky behavior in real time. Looking ahead, Glen shares how Panzura is preparing to support AI workloads directly where unstructured data lives. Instead of migrating terabytes to external platforms, organizations can train language models in place, reducing cost and complexity. With features like enhanced RBAC, native Entra ID support, and a virtual data lake model on the horizon, Panzura is clearly positioning itself at the intersection of enterprise storage and AI innovation. If you work in cloud infrastructure, cybersecurity, data governance, or AI deployment, this episode offers practical insights into the challenges IT teams face today and the technologies that are solving them.

In this episode of Tech Talks Daily, I'm joined by Chase Garbarino, Co-Founder and CEO of HQO, a company reimagining the way commercial real estate connects with its occupants. From digital keycards to IoT-enabled spaces, HQO is building the operating system for real estate, already active across 250 million square feet in 24 countries. We explore how commercial real estate, once known for its slow adoption of technology, is finally undergoing rapid transformation. Chase shares the story behind HQO's creation, the drive to modernize the built environment, and why he believes cities are humanity's greatest product. He outlines how hybrid work, flexible leases, and higher user expectations have pushed property owners to rethink what a workplace should offer. But this isn't just a tech story. It's about connection. Chase reveals how HQO is helping create meaningful experiences through digital tools that serve every type of building user, not just those paying the rent. From commute integration to smart access, amenity bookings to workplace engagement, HQO's platform is designed to be both invisible and impactful. We also learn about the Quantum City Initiative, a new effort from HQO and MIT to help existing cities leap forward with shared learnings, digital infrastructure, and civic innovation. It is not about tearing cities down and starting from scratch. It is about helping them adapt, thrive, and compete in a connected world. Chase closes by sharing one of his favorite stories: how a shoe company, a beer company, and a 3D printing firm all found community inside an HQO-powered building. These companies collaborated, socialized, and created something no one could have planned, all because the tech enabled real people to meet. If you are curious about how smart buildings are becoming more human or how data and design can shape a more connected future, this conversation will spark new ideas.

What happens when AI reshapes intellectual property, and decentralized storage rewrites data sovereignty? In this episode of Tech Talks Daily, we explore that intersection with a deep dive into the work of StorX Network, a platform rethinking cloud storage from the ground up. Our guest joins from StorX, a decentralized cloud storage network designed with privacy, security, and user empowerment at its core. At a time when data privacy is eroding and centralized providers are struggling to keep pace with evolving threats, StorX offers a radically different approach. Their system encrypts data using the user's private passphrase, fragments it into smaller pieces, then distributes multiple copies across a global network of autonomous nodes. The result? A storage solution that is trustless, censorship resistant, and economically more efficient, often cutting costs by up to 90 percent compared to traditional providers. We discuss how StorX is positioning itself in a world increasingly concerned about surveillance, ransomware, and digital control. Much like AI is forcing conversations around copyright and ownership, decentralized storage is surfacing urgent questions around who controls data and how it's accessed. This episode is not just about technology, it's about the philosophical shift in how we think about trust, control, and freedom in digital spaces. We unpack why decentralized architecture matters, how privacy-preserving systems can scale, and where innovation is heading next. If you're building applications or storing sensitive data, this is a conversation worth tuning in for. Because as digital life becomes more complex, where and how we store our information will define what kind of internet we want to live in. Want to hear more stories at the intersection of privacy, decentralization, and innovation? Subscribe and stay tuned.

What happens when the world's most powerful AI systems are measured by the same yardstick? In this episode of Tech Talks Daily, I spoke with David Kanter, Founder and Executive Director of MLCommons, the organization behind MLPerf, the industry's most recognized benchmark for AI performance. As AI continues to outpace Moore's Law, businesses and governments alike are asking the same question: how do we know what "good" AI performance really looks like? That's exactly the challenge MLCommons set out to address. David shares the story of how a simple suggestion at a Stanford meeting led him from analyst to the architect of a global benchmarking initiative. He explains how MLPerf benchmarks are helping enterprises and policymakers make informed decisions about AI systems, and why transparency, neutrality, and open collaboration are central to the mission. We explore what's really driving AI's explosive growth. It's not just about chips. Smarter software, algorithmic breakthroughs, and increasingly scalable system designs are all contributing to performance improvements far beyond what Moore's Law predicted. But AI's rapid progress comes with a cost. Power consumption is quickly becoming one of the biggest challenges in the industry. David explains how MLCommons is helping address this with MLPerf Power and why infrastructure innovations like low-precision computation, advanced cooling, and even proximity to power generation are gaining traction. We also talk about the decision by some major vendors not to participate in MLPerf. David offers perspective on what that means for buyers and why benchmark transparency should be part of any enterprise AI procurement conversation. Beyond the data center, MLCommons is now benchmarking AI performance on consumer hardware through MLPerf Client and is working on domain-specific efforts such as MLPerf Automotive. As AI shows up in smartphones, vehicles, and smart devices, the need for clear, fair, and relevant performance measurement is only growing. So how do we measure AI that is everywhere? What should buyers demand from vendors? And how can the industry ensure that AI systems are fast, efficient, and accountable? Let's find out.

What if the next major leap in cybersecurity isn't a new tool but a smarter way to think about the edge? In this special episode recorded live at IGEL Now & Next 2025 in Miami, I sit down with John Walsh, Field CTO for Critical Sectors at IGEL, to unpack the changing face of endpoint security, the rise of zero trust, and the role of AI in shaping both threats and defenses. John brings a career's worth of insight across aerospace, defense, and high-assurance systems to a conversation that covers the shifting threat landscape and how IGEL's preventative security model is helping organizations reduce complexity while strengthening security. He explores the vulnerabilities introduced by hybrid work, BYOD environments, and the increasing reliance on AI models that interact with an enterprise's most sensitive data. We dive into how zero trust is evolving from a marketing buzzword into a practical framework built on collaboration, unified management, and strong policy enforcement at the endpoint. John breaks down why zero trust isn't a single product or checklist but an ecosystem of technologies and partnerships that need to operate together—securely and seamlessly. He also explains why endpoint security still matters, how most attacks still originate at the edge, and why IGEL's immutable operating system is designed to shut down threats before they even begin. As AI-powered attacks accelerate, John also discusses the importance of reducing noise for incident response teams and the potential for AI to eventually move from defense to pre-emptive strike. If you're leading cybersecurity in government, finance, manufacturing, or any sector with critical infrastructure, this conversation will give you a clearer view of where endpoint protection fits into a secure, cloud-connected, AI-augmented world. What are you doing today to make sure your organization's edge is ready for tomorrow?

In this episode of Tech Talks Daily, Neil is joined by Jose Soto, VP of Engineering at Converge Marketing, to discuss how data democratization transforms performance marketing. Jose highlights a common bottleneck in marketing where engineering teams act as the data gatekeepers, often slowing down marketing efforts. He explains how empowering marketers with self-service access to data through intuitive platforms speeds up decision-making and drives measurable growth for brands. Jose talks about how Converge has broken down data silos by creating clean data pipelines and user-friendly tools that allow non-technical users to interact with data confidently. Instead of relying on engineers, marketing teams now have the freedom to access data, build reports, and analyze trends in real-time. This shift has led to improved agility, better collaboration, and faster campaign optimizations. The conversation also explores the impact of AI and machine learning on marketing. Jose discusses how these technologies are helping marketers make more precise, data-driven decisions by enabling predictive analytics, optimizing creative messaging, and even automating campaign management. As AI continues to evolve, marketing teams can make more informed decisions with greater accuracy. For businesses aiming to stay ahead in the ever-changing marketing landscape, this episode offers valuable insights on empowering teams, streamlining operations, and leveraging data to foster growth. Listen in to discover how Converge is breaking down data barriers and preparing for the future of AI-powered marketing.

What happens when software development meets AI assistance, and anyone with an idea suddenly has the power to build it? In this episode, I sat down with Ryan Frankel, President and CTO of Digital Brands and the mind behind HostingAdvice.com, to explore the rise of "vibeware" and how AI is shifting the development landscape. Ryan has a fascinating journey that began with BASIC programming on an Apple IIc and led through military-grade signal processing to leading a portfolio of digital properties. At the center of our conversation is Vibeware. AI-assisted development tools that are starting to lower the barriers for would-be creators. But unlike the hype you often hear, Ryan doesn't sugarcoat the limitations. While AI can generate impressive snippets of production-ready code, we're nowhere near a future where it can build and maintain scalable applications on its own. Context, debugging, infrastructure, and data architecture still require human oversight, and developers who understand these elements are more valuable than ever. Ryan also explained how these tools are beginning to change how companies approach building versus buying software. AI-assisted development is giving teams more confidence to build custom internal solutions rather than defaulting to SaaS platforms. That trend could open the door for smaller businesses to create the kinds of tailored tools that were once only realistic for large enterprises. Perhaps the most insightful part of our chat was Ryan's analogy comparing AI-assisted coding to home cooking. Just as meal kits allow anyone to prepare a decent dinner, vibeware makes it easier for non-experts to build software. But when quality, scale, and performance matter, people still turn to professionals. Developers fluent in both fundamentals and AI tools will be the ones setting the bar. We also touch on the future of engineering roles, the evolving skillsets needed, and how this new era mirrors the web development explosion of the early 2000s. So where is the balance between automation and expertise? What role will junior developers play in a world where AI writes 30 to 90 percent of the code? And is the developer job market on the verge of a dip or about to expand in new directions?

On this episode of Tech Talks Daily, I sit down with Gene Hoffman, CEO of Chia Network, to explore a bold new vision for digital assets, investing, and regulatory-compliant blockchain innovation. While much of the blockchain space has struggled with regulatory clarity, Chia has taken a different path, working closely with the SEC and other regulators to ensure long-term viability for the network and its applications. With a groundbreaking joint venture called Permuto, Chia is pushing that vision even further. Permuto is set to tokenize equity investments directly on Chia's independent layer-1 blockchain. The first application? Microsoft stock. However, rather than simply offering a digital replica of a share, the platform will divide each into separate dividend and growth certificates. This new level of granularity can reshape the way institutions and individuals think about risk, returns, and liquidity. It's particularly relevant for low-risk investors and retirees looking to isolate stable dividend income without exposure to market volatility tied to growth stocks. Gene explains how this innovation could signal the next evolution of ETFs, offering flexible investment structures powered by blockchain. He also shares why Chia's commitment to open-source technology and green consensus mechanisms has allowed it to attract serious institutional interest without compromising principles. We also discuss Gene's participation in the SEC's upcoming Crypto Task Force Roundtable, where industry leaders will explore the convergence of traditional and decentralized finance. With deep ties to the crypto community and regulatory institutions, Gene offers a rare perspective on how to scale new financial tools in today's regulatory environment responsibly. Can blockchain finally deliver on its promise of transforming capital markets in a transparent, compliant, and useful way to everyday investors? Let's find out.

When cybersecurity companies are racing to outpace evolving threats, innovation often starts in an unexpected place: revenue operations. In this episode of Tech Talks Daily, I sit down with John Queally, Senior Director of Revenue Operations at Clari, to explore why RevOps has become a vital engine behind the performance and resilience of cybersecurity leaders. John brings a unique perspective from his journey through banking, analytics, and enterprise tech. What stands out is how rapidly the RevOps function has matured from a back-office support role to a central, strategic force. Especially in the cybersecurity space, where innovation requires ongoing investment and risk is measured in seconds, the pressure to run efficient, scalable revenue processes has never been greater. We delve into why clean, trusted data is the backbone of any AI strategy and how 67% of revenue leaders still don't trust the data they're using. It's a staggering insight, and one that underscores the urgent need for cross-functional alignment. John explains how RevOps can serve as the connective tissue across sales, marketing, customer success, and finance, moving companies from a place where they're debating the accuracy of dashboards to making real decisions in real time. He also shares a behind-the-scenes look at Clari's work with cybersecurity firms like Okta, where implementing balanced pipeline strategies and streamlining task prioritization has unlocked measurable improvements. We discuss the rise of AI, but John doesn't just repeat industry headlines. He calls out the "unsexy" truth that real AI advantage requires the hard work of data cleanup first and those who do it will pull ahead. From operational transparency to building trust within revenue teams, this episode challenges assumptions about how data, AI, and RevOps intersect. And for anyone in cybersecurity or enterprise tech wondering how to scale effectively while preparing for what's next, this conversation offers a grounded and insightful starting point. Is your company still debating data? Or are you ready to turn trusted insights into action?

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?

What does it take to turn a moment of frustration into a global mission to tackle waste? At the AWS Summit in London, I sat down with Tessa Clarke, co-founder and CEO of Olio, to explore how a single idea born on a snowy Swiss street evolved into a powerful tech platform reshaping how communities think about consumption, sharing, and sustainability. Tessa shared her personal journey, from growing up on a farm where food waste was unthinkable to climbing the corporate ladder before walking away to co-found Olio. That decision came after she was told to throw away perfectly good food while moving house, a moment that sparked an idea and a deeper calling. What followed was years of research, a grassroots WhatsApp experiment, and ultimately, the creation of an app that now connects millions of users worldwide. In our conversation, we explored how Olio uses technology to drive real-world change. Tessa explained how AWS has been a foundational partner since day one, helping Olio scale sustainably without compromising its values. She also gave an inside look at how AI is integrated thoughtfully across their operations, from assisting users in listing items faster to detecting potentially unsafe or inappropriate listings before they go live. What stood out is how intentional Tessa and her team have been in making AI serve the mission, not distract from it. Whether it's reducing friction within communities or using automation to offset operational challenges, every tech choice is aligned with their goal: to build a waste-free world. We also discussed how AI is helping them break the traditional link between headcount and impact, paving the way toward profitability while staying people-focused. As Olio aims to reach a billion users by 2030, this episode is a reminder of what happens when purpose and technology meet. Tessa's story offers a compelling blueprint for founders, technologists, and anyone looking to use digital tools to solve human problems. How can a simple act of sharing create ripple effects across the world, and what role will technology play in scaling that vision responsibly?

Holography has long lived in the shadow of science fiction, but what happens when it's finally real and ready for the consumer market? In this episode recorded at Tech Talks Daily, I sit down with Darran Milne, co-founder and CEO of VividQ to unpack what sets true holography apart from the gimmicks. With a background in quantum physics and years of technical leadership, Darran cuts through the noise around immersive display technologies and explains how VividQ is building real holographic experiences — not tricks of the eye, but accurate 3D projections that replicate how we naturally see the world. Darran walks us through the technology powering their recent demo with Call of Duty, showing that VividQ's tech isn't just theoretical. It runs on today's hardware and can convert existing 3D content into holograms without access to the original source code. That changes the game for entertainment, but it's only the beginning. We explore where else this could lead: head-up displays in cars that genuinely blend digital directions into the driver's view, medical devices that eliminate the need for separate testing rooms, and even the idea of holography replacing traditional screens entirely. Darran doesn't just speculate on the future — he outlines a practical, layered rollout strategy, identifying the industries where the technology can scale first. This isn't about chasing hype. It's about thoughtful engineering and commercial execution. If your business touches gaming, automotive, spatial computing, or XR, this conversation shows why holography may be closer than you think — and how VividQ plans to put it in front of you. Could your next screen be light itself?

What if companies could tap into powerful behavioral AI without compromising user privacy or crossing legal lines? In this episode of Tech Talks Daily, I sit down with Frank Portman, CTO of Yobi, to explore how his team is building foundation models grounded in real user behavior, backed by ethically sourced and consented data. Frank shares how Yobi is taking a distinct approach. They're not building large language models or racing to dominate generative AI headlines. Instead, they're focused on data integrity, transparency, and security from day one. With a strategic partnership with Microsoft Azure, Yobi delivers models that run directly within a customer's environment. That means privacy is preserved, data stays protected, and companies still benefit from intelligent, adaptive systems. We unpack how Yobi avoids risky use cases like financial underwriting and healthcare, how their models are trained to avoid demographic bias, and why they actively reward systems for being bad at guessing personal traits. This isn't just about compliance. It's about designing products that work better because they're built responsibly. Frank also opens up about Yobi's internal culture, his belief in first-principles thinking, and how empowering engineers to "place bets" drives innovation. He offers insight into what the AI industry must learn quickly from recent missteps, including data misuse and growing public skepticism. If you're exploring AI solutions and wondering how to build or buy systems that scale without cutting ethical corners, this conversation delivers clarity, honesty, and direction. Are you ready to rethink what responsible AI should look like inside your company?

When we talk about the future of technology, it is easy to focus on the tools, trends, and innovations that dominate headlines. But behind every breakthrough is a human story, and behind every system are individuals navigating an industry that has not always welcomed them equally. That is why I sat down with Sue Harnett, founder and CEO of Rewriting the Code, to learn more about the real work being done to support and elevate women in technology. What followed was a wide-ranging conversation that brings clarity to an often-overlooked challenge and offers insight into what real change looks like. Rewriting the Code is more than a community. It is a global network of over 35,000 women who are united by shared goals and driven by the ambition to create a more inclusive tech industry. Sue shared the origin of the organization, born from her own experiences of feeling out of place in elite academic environments, and how that shaped her commitment to building a culture where young women could grow, thrive, and most importantly, feel like they belong. Today, RTC is impacting lives across the globe with programs that span mentorship, career development, technical education, and real-world support. What stood out was the way RTC moves beyond symbolic gestures and instead provides practical pathways. We explored the launch of targeted initiatives like Rewrite AI and Rewrite Cybersecurity, which aim to prepare women for high-demand areas in the industry. We also discussed the Black Wings program, built specifically for Black women in tech, who represent just two percent of the industry workforce. Through focused community-building and peer support, these programs help dismantle systemic barriers that often go unaddressed. In a time where many companies are retreating from public conversations about diversity due to political pressure, Sue's work feels more relevant than ever. She spoke candidly about the fear she's seeing in boardrooms, the erosion of public DEI commitments, and the quiet but continued support from leaders who still believe in building inclusive workplaces. Her message to companies was simple: inclusion must be intentional, visible, and connected to the lived experience of the people it is meant to support. What this episode reveals is not only the importance of creating opportunities, but also the power of belief. The belief that women belong in every corner of the tech world, and that with the right community, mentorship, and visibility, they can redefine what leadership looks like. So how is your organization showing up for underrepresented talent in tech, and what will it take to turn good intentions into lasting impact?

When we talk about the future of IT services, the conversation often revolves around the potential of AI and automation. But what does that really mean when applied at scale, across legacy infrastructure, evolving customer expectations, and real-world operational challenges? In today's episode, I sat down with Manish Tandon, CEO of Zensar Technologies, to explore that very question. What emerged was a refreshingly pragmatic take on a space often overwhelmed by buzzwords. Manish leads a global organisation that's helping some of the UK's biggest businesses not just integrate AI, but rethink the foundation of their IT strategies. We discussed how Zensar is combining automation with a philosophy they call "experience-led everything," a human-centric approach that puts users, not systems, at the centre of transformation. Through this lens, he explained how seemingly simple shifts like applying AI to reduce technical debt or drive internal engagement can lead to significant performance gains and improved outcomes across entire organisations. What I found particularly powerful was how Manish challenges the language around AI. He sees today's wave of generative and agentic AI as an evolution of long-standing automation principles, not a reinvention. That mindset is helping clients cut through the noise and focus on impact, such as faster delivery cycles, measurable productivity boosts, and tools that empower rather than replace human potential. We also touched on the ethical implications of AI, the nuances of implementation across different geographies, and the value of responsible AI governance at the application level, not just in principle. If your business is looking to adopt AI in a way that scales sensibly while delivering lasting value, this episode offers insights you won't want to miss. So how are you preparing to balance automation with empathy in your IT strategy, and are you building for systems or for people?

What happens when automation grows and learns to think, reason, and adapt? That is precisely what I explored in today's episode with Bennet Kumar, Executive Vice President and Global Head of Business Process Services at Hexaware Technologies. As the enterprise world braces for rapid AI-driven change, Bennet joined me to unpack how agentic AI quietly transforms customer experience from the ground up. Bennet explains how agentic AI is fundamentally different from earlier forms of automation. We go beyond the buzzwords to explore how these intelligent systems retain business context, plan and execute tasks with autonomy, and collaborate with other agents to deliver meaningful outcomes. This isn't just a new toolset for organizations focused on ROI, customer satisfaction, and operational efficiency. It is a new way of working. One of the most compelling parts of our conversation centered around AI-powered voice translation. Bennet clearly shows what happens when language ceases to be a barrier. Service agents are no longer required to be fluent in dozens of languages. Instead, they can focus on empathy, listening, and resolution while AI handles translation in real time. We also explore how these technologies reduce stress on customer service staff, giving them more meaningful roles and the tools to thrive. Of course, no digital transformation is complete without understanding the people behind it. Bennet shares thoughtful insights on change management, addressing customer trust and employee concerns. We discuss how AI can empower rather than replace, and why organizations must be intentional about communication, leadership development, and cultural shift. From multilingual support to hyper-personalized customer journeys, and AI assistants to back-end process orchestration, agentic AI is no longer a future concept. It is already here. But are enterprises prepared for a world where customers and AI agents interact seamlessly, at scale, daily? What does the rise of intelligent agents mean for your business?

What happens when access to advanced AI models is no longer the real differentiator, and the true advantage lies in how businesses leverage their own data? At the AWS Summit in London, I sat down with Rahul Pathak, Vice President of Data and AI Go-to-Market at AWS, to unpack this question and explore how organisations are moving beyond experimentation and into large-scale generative AI adoption. Recorded live on the show floor, this conversation explores how AWS is supporting customers at every layer of their AI journey. From custom silicon innovations like Trainium and Inferentia to scalable services like Bedrock, Q Developer, and SageMaker, AWS is giving businesses the infrastructure, tools, and flexibility to innovate with confidence. Rahul shared how leading organisations such as BT Group, SAP, and Lonely Planet are already applying these tools to reduce costs, speed up development cycles, and deliver tailored experiences that would have been unthinkable just a few years ago. A key theme that emerged in our discussion is that data, not just models, is the true foundation of effective AI. Rahul explained why unifying data across silos is critical and how AWS is helping companies create more intelligent applications by connecting what they uniquely know about their business to powerful AI capabilities. We also addressed the operational realities of AI deployment. From moving proof-of-concept projects into production to meeting the growing demand for responsible AI, the challenges are shifting. Organisations are now focused on trust, security, transparency, and measurable value. If you're leading digital transformation and wondering how to scale AI solutions that deliver on business outcomes, this episode provides practical insight from someone at the center of the industry. How will your business stand out in a world where every company has access to AI models, but only a few know how to apply them with purpose?

In today's episode of Tech Talks Daily, I sit down with Christian Reilly, Field CTO for EMEA at Cloudflare, the Connectivity Cloud company, to examine the latest findings from their cybersecurity research and what they reveal about how prepared different industries really are. While sectors like IT, gaming, and financial services have seen a higher volume of cyberattacks, they also report greater readiness and resilience. In contrast, industries like education and healthcare, although less frequently targeted, remain far less prepared to defend against growing threats. This gap raises important questions about how organizations approach security depending on their legacy systems, revenue models, and digital maturity. Christian brings years of frontline experience to the discussion and shares actionable insights into how companies can build cybersecurity strategies that not only protect but also improve performance. From the shift toward zero trust architecture to the critical role of board-level engagement, we explore how forward-thinking organizations are rethinking the role of cybersecurity in modern digital operations. He explains why simplicity often beats complexity, and how reducing friction for end users is key to long-term resilience. We also look ahead to some of the key trends shaping the future of security. Christian dives into the challenges posed by emerging technologies such as quantum computing, AI, and the explosion of data generated by IoT and smart infrastructure. He stresses the importance of preparing now for scenarios like Harvest Now, Decrypt Later, and why organizations need to begin thinking seriously about post-quantum cryptography. On the human side, Christian outlines what effective training looks like today and how to shift employee culture from compliance to awareness. If you're wondering how to stay one step ahead of evolving threats, this conversation offers a wealth of insight from the heart of the Connectivity Cloud. How is your organization preparing for what's coming next?

In today's episode of Tech Talks Daily, I reconnect with Abnormal AI's CIO, Mike Britton, to explore one of the most pressing topics in the tech world—AI regulation and cybersecurity. Speaking from his base near Dallas, Mike brings a pragmatic perspective shaped by decades of experience at the intersection of enterprise technology and security. As the debate around artificial intelligence evolves, we examine the growing divide between the United States and Europe on regulatory approaches and what business leaders can learn from each side. While Europe takes a more cohesive, application-based approach, the US remains fragmented, relying on state-by-state policies and sector-specific laws. Mike unpacks why this patchwork complicates global alignment and what an effective risk-based, standardized framework might look like. He argues that regulation must focus on how AI is applied, not just its scale, especially as the technology becomes embedded in everything from healthcare to email automation. We also touch on the unintended consequences of overregulation, including the risk of pushing innovation into regions with fewer safeguards. As Abnormal Security works with some of the world's largest brands, Mike offers a frontline view into how threat actors are already leveraging AI to outpace traditional defenses. His insights reinforce the need for transparency, human oversight, and "kill switches" to ensure AI remains a tool for good, not a liability. From real-world examples to strategic recommendations, Mike outlines what CIOs and CISOs need to know now. His advice is clear, grounded, and actionable, whether embracing regulatory sandboxes, staying alert to geopolitical nuances in AI models, or maintaining continuous learning in a fast-moving space. So, how do we keep innovation ethical and secure in a world where AI is moving faster than ever? And what steps should technology leaders take to avoid falling behind or losing control of the tools meant to drive progress?

As artificial intelligence continues to reshape how we work, lead, and interact, the need for emotionally intelligent and human-centered leadership has never been more urgent. In this episode of Tech Talks Daily, I sit down with Jen Croneberger, the Founder and Chief Inspiration Officer at The Human Leadership Institute, to explore how relational leadership guides organizations through the noise and complexity of rapid AI adoption. With a background in sports and performance psychology and a career that spans working with elite athletes, government agencies, and global brands like Nike and Samsung, Jen brings a rare perspective to the conversation around AI. She argues that amidst all the automation and data, our ability to build trust, communicate transparently, and stay grounded in shared values will define success moving forward. Throughout the conversation, Jen makes the case that leaders today cannot rely on technical skills alone. They must create cultures of psychological safety, model adaptability, and foster a clear understanding of how AI can enhance rather than replace human capabilities. We also dive into some of the more challenging topics, including the ethical implications of AI, resistance to change, and why some employees struggle to see a future where they coexist with intelligent machines. What I found particularly insightful was Jen's ability to draw parallels between leading teams in high-stakes athletic environments and leading through tech transformation. Whether it's building resilience after a setback or navigating uncertain outcomes with confidence, the same foundational principles apply. As we look to a future where AI is embedded in every business layer, Jen's message is timely and practical. If you are a leader wondering how to support your teams through disruption without losing the soul of your culture, this episode will give you plenty to reflect on. How will you lead in a world where machines are intelligent, but people still need to feel seen?

How prepared is your business for a ransomware attack? Not just to prevent it, but to continue operating when it happens. In this episode, I sit down with Trevor Dearing, Director of Critical Infrastructure at Illumio, to discuss the latest findings from their global ransomware report and what they reveal about cyber resilience. Trevor shares insight from a survey of more than 3,000 organisations across multiple sectors. The most concerning figure is that 58 percent of those impacted by ransomware were forced to halt operations. That number has risen sharply from 43 percent just two years ago. Despite this, many businesses in the UK still avoid reporting attacks, often due to fears around reputational damage or potential retaliation. Trevor explains why that reluctance is misguided and how public support, improved infrastructure, and more explicit government guidance could encourage more transparency. We also explore the rise of containment as a more practical and cost-effective approach than prevention alone. Rather than trying to stop every attack at the perimeter, organisations are learning how to isolate and limit damage quickly. Trevor explains how zero trust architecture, microsegmentation, and one-click containment tools are being used to keep systems operational even during an incident. Only 13 percent of organisations believe their cyber resilience exceeds what is required. Trevor helps us understand why this number remains low and where organisations should focus to shift from vulnerability to resilience. From evolving regulations to future applications of AI in security, this conversation covers what leaders need to know if they prepare for the next generation of cyber threats. To access Illumio's full ransomware report, visit illumio.com. Is your cyber resilience strategy built for recovery, or just defense?

Amid the buzz of the AWS Summit in London, I sat down with Eiso Kant, the CTO and Co-Founder of Poolside, to explore how his team is reshaping the future of software development through AI. This conversation was recorded right on the show floor inside a surprisingly sleek podcast booth at the ExCel, where Eiso unpacked what sets Poolside apart in a space many claim to be in but few truly build for. Poolside is not just another AI company. It's one of a handful globally that is actually training foundation models from the ground up. While most firms are chasing general-purpose AI, Poolside has chosen a different path. They focus solely on empowering software developers inside high-consequence environments, such as banking, defense, and major global retailers. These are systems where precision and security matter, and where AI can drive measurable gains in productivity and reliability. What struck me during this discussion is how deliberately Poolside has been built for enterprise use from the start. Their model doesn't just live in the cloud. It is designed to live within the customer's own infrastructure, whether that's in their private AWS environment or even on-prem. This focus on data privacy, security, and customizability is helping Poolside win trust where it counts most. And the partnership with AWS takes this a step further, making it easier for enterprises to deploy Poolside's AI within existing cloud frameworks while meeting strict governance requirements. Eiso explained that Poolside doesn't just throw larger models at problems. Instead, they use reinforcement learning from code execution, training on millions of real codebases and test suites. This approach helps the model go beyond autocomplete and simple bug fixes. It's now stepping into longer, more complex tasks, nudging us closer to a future where AI could serve as a true teammate for software engineers. We also tackled one of the most important discussions in AI today: whether this is a cost-cutting tool or a productivity multiplier. Eiso didn't dodge the nuance. While some may use AI to reduce headcount, Poolside's focus is on enabling companies to build more, ship faster, and innovate with greater speed. That shift is not about replacing people. It's about creating leverage for development teams under pressure to deliver more in less time. If you're a CTO, CIO, or engineering leader, this episode is packed with practical insights. Whether it's understanding the ROI of AI-assisted development, the importance of retaining control of your own models, or how to think about enterprise-grade security in the age of LLMs, there's a lot here to digest. So how should we really be thinking about AI in the enterprise? Is it a partner, a tool, or the beginning of an entirely new workforce paradigm? Tune in to find out.

What if the food you eat could not only affect how you feel today but also determine how many healthy years you'll have in the future? In this episode of Tech Talks Daily, I sit down with Jonathan Wolf, the co-founder and CEO of Zoe, to explore how advanced science, AI, and data are reshaping our understanding of nutrition and health. Jonathan shares the remarkable journey of building Zoe from an idea into a leading science and nutrition company that has reached hundreds of thousands of users. From a background in physics and ad tech to pioneering personalized nutrition, Jonathan has led Zoe through significant milestones, including publishing more than 70 peer-reviewed papers and developing tools that empower individuals to understand their microbiomes, track real-time health markers, and make lasting changes to their diet. We also dive into the technology powering Zoe's new free app launch in the US, which aims to help consumers see what's really in their food. Through food photo recognition, AI-driven analysis, and a unique risk scale for processed food, Zoe is offering a tool that could change how people choose what they eat. Jonathan explains why ultra-processed foods are a major public health concern and how empowering individuals with knowledge is the first step toward lasting change. Beyond product features, this conversation also unpacks the tension between rigorous scientific integrity and business growth, the importance of behavior change, and the broader implications for public health. Whether you're interested in the future of AI in healthcare, building a purpose-driven tech company, or simply making smarter food decisions, this episode will leave you thinking differently about what's on your plate. How can personalized nutrition move from science labs into daily life, and what role should tech leaders play in that shift?

How do you teach financial literacy to a generation that's grown up swiping on social media, watching crypto rise and fall, and navigating economic uncertainty before they've even finished university? That's the question Aleksandra Medina set out to answer when she co-founded Frich—a social finance app built with Gen Z in mind. In this episode, I sit down with Aleksandra, the CPO and co-founder of Frich, to explore how she and her team are redefining financial wellness for the next generation. Born out of a small New York apartment and their own shared frustrations with managing money, Frich isn't your typical finance app. It gives users a way to benchmark their spending and saving against their peers, sparking conversations around topics often ignored—like how much support you're getting from your parents, or whether you're overpaying on rent compared to people your age. With over 800,000 users and partnerships with banks, credit unions, and fintechs, Frich has become a trusted tool in a space where many young people feel overlooked. Aleksandra explains how her role as Chief Product Officer puts her at the intersection of tech and impact, designing an app that's as much about psychology and transparency as it is about numbers. We also talk about what it's like raising funds as a first-time founder during a period of economic headwinds, and why Gen Z's financial potential is often underestimated. Throughout our conversation, we explore why open dialogue is key to improving financial well-being and how Frich uses gamified, community-driven insights to make those dialogues easier and more fun. From daily polls to data-driven recommendations, the app flips the script on traditional financial advice, replacing lectures with real-world relevance. Is Gen Z as financially lost as some headlines suggest? Or are they simply lacking the right tools and data to guide their decisions? Frich is betting on the latter. Where are you benchmarking your financial reality? And how might a little more transparency change the way you approach money?

In today's episode, I had the opportunity to speak with Rafael Carazo Salas, a scientist, entrepreneur, and the CEO and founder of CellVoyant. This is a conversation that goes beyond the hype around AI to reveal how machine learning is reshaping the future of healthcare in ways that are both profound and immediate. CellVoyant, a spinout from the University of Bristol, is using AI and advanced imaging technology to solve one of the most persistent challenges in biotech: the cost, time, and complexity involved in developing cell therapies. Rafael explained how his team is applying real-time microscopy and predictive AI to monitor and guide cell behavior. This approach doesn't rely on invasive techniques that destroy the very cells being studied. Instead, it enables a clearer path forward in cell therapy development by understanding how cells behave and adapt over time. We explored several impactful examples, from CAR-T therapies for blood cancers to emerging treatments for Parkinson's disease and type 1 diabetes. Rafael drew comparisons to Google Maps, describing how CellVoyant's platform builds dynamic roadmaps for cell development, allowing scientists to correct course in real time. It's a shift in how we think about drug development, one that has the potential to lower costs and increase access to life-saving treatments. Beyond the science, Rafael shared his insights on the UK's biotech ecosystem, the role of academic spinouts, and why now is a strategic moment for the UK to establish itself as a global leader in AI-powered biotech. As political and economic conditions shift in other parts of the world, he sees a window of opportunity to attract talent, drive innovation, and strengthen commercialisation. So how far can AI go in transforming biotech, and what role will companies like CellVoyant play in making advanced therapies available to all? Tune in to find out.

What happens when marketing, psychology, and emerging tech converge around a single purpose, redefining the relationship between brands and consumers? In today's episode, I'm joined by Jaime Schwarz, a creative force behind Brand Therapy, The TeamFlow Institute, and MRKD.art, whose work is challenging the very foundations of modern brand strategy. From early days in the advertising trenches to pioneering Web3-native branding frameworks, Jaime brings a fresh take on how brands should evolve in a world dominated by AI, XR, and blockchain. We unpack the philosophy behind Brand Therapy — not as a gimmick, but as a framework that positions the brand as a living voice within the organization, mediating between company intent and customer expectation. Jaime explains how the rise of conversational AI and tokenized digital products shifts the entire focus from knowing your customer to understanding your product, not in terms of features, but as vehicles of legacy, collaboration, and value exchange. Throughout the discussion, Jaime breaks down complex ideas into accessible frameworks, such as the shift from consumerism to "conspicuous prosumerism," where ownership is just the beginning of the story. Whether it's a sneaker, a piece of digital art, or an AI-enabled car that remembers your preferences and evolves with you, Jaime shows how technology can enhance brand relationships rather than dilute them. We also dive into the challenges of co-creation in enterprise environments, why marketers need to rethink what product-market fit actually means in the age of real-time AI interaction, and how NFTs, quantum computing, and immersive experiences are not hype but building blocks of a new economic model. Jaime's insights offer not just theory but a call to action for companies to stop waiting for the future and start prototyping it. If you're curious about how the smartest brands are embracing change without losing their core identity, this episode offers a compelling roadmap. And if you're in New York during NYTechWeek, don't miss the launch of MRKD.dj's Infinite Drop Live Album — June 6, only 150 tickets available. https://partiful.com/e/mFEMK9C7GHKoRw73ryVg

How do you measure the real impact of marketing when every campaign unfolds across multiple channels, mixes digital with physical, and generates more data than most teams can handle? That's exactly what Abby Kearns and the team at Alembic are tackling. As Chief Technology Officer, Abby is helping build a marketing intelligence platform that doesn't stop at high-level trends or guesswork. Instead, it goes deeper to identify what actions actually drive business outcomes. In this episode, Abby joins me to explain how Alembic brings together data science, custom-built neural networks, and lessons from pandemic-era contact tracing to solve one of the longest-standing problems in enterprise marketing. By ingesting data from CRM systems, media buys, social platforms, events, and even foot traffic, Alembic identifies causal relationships between brand activities and revenue. It's an approach that has already earned the trust of companies like Nvidia and Delta Airlines. We also talk about how Alembic uses a combination of deep learning and large language models. While their custom algorithms surface insights and attribute outcomes, the AI layer makes the data digestible for decision-makers. The goal is to help enterprise teams move beyond anecdotal evidence and finally answer the question: what is working, and why? Abby also opens up about the challenges that come with building and scaling a platform at the edge of what's technically possible. From managing massive data pipelines to keeping pace with generative AI innovation, the team at Alembic is pushing forward fast. This episode is packed with insights for business leaders who want to make smarter marketing decisions grounded in real data, not assumptions. Are you confident that your marketing spend is delivering measurable value, or is it time to take a closer look at what the data is really telling you?

What if the solution to screen addiction, online bullying, and tech-driven anxiety lies not in removing devices altogether, but in rethinking how we introduce them? That's the question at the heart of my conversation with Bill Brady, co-founder and CEO of Troomi. In a world where children are spending up to nine hours a day on screens, and where the dangers of unrestricted device access are no longer hypothetical, Troomi offers an intentional and thoughtful path forward. Bill joins me to share why he believes optimism, not fear, should guide the future of kids and technology. A father of five and a longtime student of digital wellness, Bill created Troomi as a developmental tool. It is a smartphone designed to grow with your child. We explore how Troomi's Android-based platform allows parents to build a tech environment that is safe, flexible, and adaptable. From contact safe-listing and real-time content filtering to the complete removal of social media, the phone helps kids communicate, learn, and grow without the overwhelming distractions and risks that dominate conventional devices. This episode also addresses the growing mental health challenges children face, from constant social comparison to online predators. With research showing that most teenagers believe social media negatively affects their well-being, Bill explains why a proactive approach is critical. He offers insights into how parents can strike a balance between digital freedom and protection without isolating their kids from the benefits of modern technology. We also discuss how Troomi is integrating AI to create a safer online experience through real-time content vetting and educational tools. Bill highlights new features on the horizon and shares the company's plans to expand beyond the United States, particularly to markets like the United Kingdom where demand for healthier tech options is growing. How can we equip the next generation with technology that supports their growth rather than hinders it?

What if AI could help your content speak every language without losing its heart? In today's episode, I sat down with Oz Krakowski, Chief Business Development Officer at Deepdub, a company reshaping how stories cross linguistic and cultural borders through AI-powered dubbing. As global demand for diverse entertainment continues to surge, Deepdub is offering studios a new way forward—one that balances scale with emotional fidelity. Oz walked me through how Deepdub's platform enables post-production teams to dub content into over 130 languages and dialects, with output that respects the tone and intent of the original performance. This isn't about replacing human creativity—it's about integrating it into smarter workflows. Through a hybrid approach, Deepdub fuses cutting-edge AI with seasoned voice actors, directors, and editors to maintain authenticity while massively improving efficiency. From monetizing dormant titles trapped in single-language formats to opening up live broadcasts for real-time localization, the implications are wide-ranging. Oz also shared how Deepdub Live is already unlocking access to new global audiences for sports, conferences, and beyond—potentially transforming how we experience real-time events. We also explored the deeper economics of AI dubbing, especially as the cost of localization begins to fall, making it more viable to bring overlooked content into untapped markets. Whether it's delivering content in regional dialects or enabling personalized voice experiences across industries like eLearning and customer service, the roadmap for AI localization is expanding far beyond the entertainment world. At a time when studios are re-evaluating their content strategies, Deepdub offers a glimpse of what's possible when AI meets cultural intelligence. Could your next global audience already be waiting? Have you considered how AI might help your content reach new viewers without losing its original voice?

How do you uncover misinformation and financial fraud hidden in plain sight across thousands of digital platforms during a global election cycle? In this episode, I spoke with Jim Webber, Chief Scientist at Neo4j, to explore how graph database technology is being used to expose coordinated disinformation campaigns, empower AI systems, and help enterprises manage the complexity of modern data. At the heart of our conversation is the story of the ElectionGraph Project, where Syracuse University used Neo4j's graph technology to investigate political ad spend on Meta platforms. What they discovered was not just political messaging, but sophisticated scams disguised as legitimate campaigns. These efforts, targeting civically engaged users, used merchandise giveaways as a front to harvest credit card details and enroll victims in recurring billing traps. Traditional analytics would have struggled to trace these relationships, but graph databases allowed researchers to map and understand the deeper connections between thousands of entities. We also unpack how graph technology goes far beyond fraud detection. Jim explains why graph databases are now foundational for businesses building AI systems, particularly those using Retrieval-Augmented Generation (RAG) to reduce hallucinations and improve decision making. Whether it's helping enterprises respond to customer needs or enabling AI agents to take action in real time, graphs provide the structure and context needed for reliable outcomes. Jim also shares the backstory behind Klarna's data transformation, where the company embraced knowledge graphs at the core of its operations and replaced major systems, including parts of Salesforce. It's a striking example of what becomes possible when a business commits to connected data as a strategic asset. From misinformation to intelligent automation, this episode dives into the real-world value of graph technology in 2025. Are you thinking critically about how your data infrastructure supports your AI ambitions?

What does digital sovereignty mean in the age of cloud computing, and is Europe finally prepared to rethink its reliance on foreign infrastructure? In this episode, I speak with David Michels from Queen Mary University of London about his latest research, which examines the growing demand for sovereign cloud services across Europe. Commissioned by Broadcom but developed independently, the report surfaces at a time when regulators, enterprises, and policymakers are all asking tougher questions about who controls data and how. David explains why the concept of a sovereign cloud is still poorly defined. Depending on who you ask, it might mean autonomy over data, protection from foreign surveillance, or strategic independence from global superpowers. That ambiguity creates confusion for customers and raises compliance risks in regulated industries. My guest also addresses one of the most persistent misconceptions in the market: the difference between data residency and data sovereignty. Just because data is stored in Europe does not mean it is immune from foreign access if the provider falls under another country's jurisdiction. We dig into the practical implications of these issues, including why many organizations are reassessing their risk exposure, particularly in light of extraterritorial legal frameworks like the US CLOUD Act. David outlines a pragmatic approach to improve clarity without waiting for new legislation. His proposed GDPR-aligned code of conduct would allow cloud providers to transparently demonstrate compliance with European data protection expectations, giving customers a stronger basis for trust and accountability. This conversation is not about cloud theory. It is about legal risk, operational impact, and policy direction. Whether you're a CIO navigating compliance, a regulator shaping guidance, or a provider building cross-border services, this episode offers a clear-eyed look at the shifting demands of digital sovereignty. Are European organizations finally ready to take a different path in the cloud?

In today's episode of Tech Talks Daily, I sit down with Jeff Butler, General Manager of Cask Canada, who shares the story of how he led a tech startup to a standout position in the competitive ServiceNow ecosystem in less than a year. Listen in to learn how Cask Canada grew from startup to standout in the ServiceNow ecosystem by focusing on people, trust, and AI-driven transformation. As we explore Jeff's unique journey from his early days witnessing the birth of Silicon Valley innovation in San Francisco to building a thriving ServiceNow consulting business in Canada, there are lessons here for anyone navigating today's fast-moving tech landscape. Jeff offers a first-hand look at the unexpected realities of launching a consultancy in Canada's evolving digital market. Rather than focusing solely on technology, he highlights the power of building genuine, long-term relationships with clients and team members. Throughout our conversation, it becomes clear that success in tech services today is shaped as much by trust, patience, and authenticity as it is by technical excellence. We also discuss how AI and automation are reshaping ServiceNow-driven digital transformations. Jeff provides valuable insight into how AI is not just enhancing customer service experiences but also beginning to change the way consulting services are delivered. Yet he makes an important point: human oversight remains vital, especially when high-stakes business decisions are involved. Looking ahead, Jeff reflects on the challenges and opportunities that ServiceNow partners face as AI capabilities mature, integration demands grow, and the implementation partner landscape changes. He also shares how building an elite consulting team required a deliberate focus on culture, communication, and finding people who want to build something bigger than themselves.

What if contracts could do more than sit in a drawer gathering dust? In today's episode, I sit down with Monish Darda, CTO and Co-founder of Icertis, to explore how AI is transforming contracts into powerful, active business assets. Monish shares how Icertis has evolved from early machine learning models to leveraging large language models like GPT to extract information and true intent from contracts. This breakthrough allows organizations to optimize business relationships, enforce commitments such as sustainability goals, and significantly reduce revenue leakage, often reclaiming up to 9% of contract value. During our conversation, Monish explains how contracts become first-class enterprise objects actively participating in workflows, shaping how commerce operates at scale. We dive into real-world examples, including how a global pharmaceutical company saves over $70 million annually by optimizing supplier pricing across multiple countries and languages. Monish also highlights Humana's success in cutting operating expenses by over $125 million by embedding contract intelligence into core processes. We also unpack the importance of data quality in building trustworthy AI systems. Monish looks at how Icertis ensures clean, actionable contract data through a standard data model, human-in-the-loop verification, and hundreds of thousands of built-in validation rules. As the world rapidly embraces AI, he shares his vision for a future where AI agents are constrained by the "rules of business" defined within contracts, ensuring responsible and reliable decision-making. Monish rounds off our discussion with an inspiring nod to Isaac Asimov and the power of storytelling in shaping our understanding of technology's future. If you ever thought contracts were just static documents, this conversation will change how you see them and reveal how AI is reshaping the foundations of enterprise operations. How is your organization preparing for a future where contracts guide and drive business outcomes?

In today's episode of Tech Talks Daily, I sit down with Prashanth Chandrasekar, CEO of Stack Overflow, to explore how the rise of AI is reshaping the future of software development and the evolving role of community-driven platforms. Prashanth offers a grounded view of what is happening behind the headlines as the tech world moves into the third year of widespread AI adoption. We begin by unpacking how AI is already transforming the way developers work, automating routine coding tasks, while still falling short when it comes to complexity and trustworthiness. Prashanth explains why Stack Overflow is positioning itself as a community and a vital "Knowledge as a Service" platform, integrating with AI tools to maintain trusted knowledge in an age where data quality and source attribution have never been more important. Our conversation also delves into the growing concern of "LLM brain drain" and the broader data crisis facing AI innovation. Prashanth highlights the importance of human-generated content, even as synthetic data technologies advance. He shares why Stack Overflow's continued investment in community-driven knowledge, responsible AI use, and strategic partnerships with major AI players is critical to maintaining a healthy ecosystem for developers and enterprises. We also look ahead to Stack Overflow's strategic priorities, including expanding content types, integrating AI into both the public platform and Stack Overflow for Teams, and moving toward a seamless user experience across the tools developers already use every day. How can businesses balance automation with human insight in their AI strategies? Why is data scarcity a looming issue for AI development? And how is Stack Overflow preparing to lead community and enterprise solutions into the next era of innovation? Let's find out.

How do businesses untangle years of legacy technology without risking everything they have built? Today on Tech Talks Daily, I sat down with Jacek Migdał, founder and CEO of Quesma, to explore this question and discover how his company offers a fresh and pragmatic approach to database migration and optimization. Jacek shared the story behind Quesma's creation, shaped by his early exposure to databases through his father's work and his own experiences in Silicon Valley. Through extensive research, he identified a widespread frustration among businesses trying to modernize their legacy systems, often facing high costs, licensing nightmares, and failed migrations. Rather than tearing everything down and starting from scratch, Quesma offers a database gateway that acts as a middle layer, allowing gradual migrations with far less risk. I learn more about how this technology enables companies to test new systems alongside their old ones, helping to avoid the costly mistakes that have historically derailed so many modernization projects. We discussed how Quesma is addressing complex challenges across industries like telecom and travel. Their solution is already providing companies with ten times faster performance while significantly lowering operational costs, all without forcing disruptive system changes. Jacek also gave a sneak peek into two exciting new products launching soon. SQL extensions with pipe syntax will enrich data directly inside databases, while a feature called "smart charts" will offer AI-powered visualizations for faster, clearer insights. What makes Quesma truly stand out is its unapologetically pragmatic approach. Rather than assuming a clean, cloud-native environment, Quesma embraces most businesses' messy realities. Their clever use of AI enhances migration processes without relying solely on black box systems, striking a unique balance between speed, reliability, and cost efficiency. As we look toward the future, Jacek shared how Quesma is pushing forward with open-source initiatives, observability pipelines, and forming consortiums with major players in the tech industry. With upcoming appearances at major conferences in the United States and Europe, it is clear that Quesma is carving a new path for database modernization. How could a smarter approach to data migrations change how your organization adapts and grows in a data-driven world?

When building a successful startup, the difference between thriving and failing often lies in understanding the journey itself. Today, I had the pleasure of speaking with Gregory Shepard, the entrepreneur behind "The Startup Lifecycle" and the founder of the Startup Science platform. Gregory's research-driven insights offer a clear and practical roadmap that challenges the myths that have surrounded startup culture for decades. In our conversation, Gregory shared how his five-year research project revealed why so many startups fail and what can be done to reverse that trend. With data showing that 47.1 percent of startups fail within the first 18 months, Gregory highlights the critical importance of getting the earliest decisions right. Overvaluation, misunderstanding capital needs, premature scaling, and neglecting to consider an exit strategy from the start are some common missteps he passionately helps founders avoid. Gregory also discussed the seven stages of the startup lifecycle he created, paying particular attention to the often overlooked stages of standardization and optimization. Rather than rushing from product development to rapid growth, he emphasizes the need to stabilize and streamline operations first to ensure that scaling brings real profitability, not just top-line growth. This mindset shift alone could dramatically alter the success rate of new businesses. Beyond the book, Gregory has built the Startup Science platform, a comprehensive ecosystem designed to give founders access to mentors, investors, grants, classes, and curated resources all in one place. It is not just about reading a book or attending a workshop. It is about systematically embedding success principles into every aspect of the entrepreneurial journey. We also talked about the current startup climate and why economic downturns often lead to a surge in entrepreneurial activity. Gregory's advice is simple yet powerful: bunker down, stay focused, and view this period as an opportunity rather than a barrier. Investors still back good companies even when the broader environment feels uncertain. Throughout our conversation, Gregory's passion for supporting marginalized entrepreneurs and his commitment to the social and environmental impact of startups shone through. His belief that entrepreneurship is a true driver of global progress resonated deeply with me. Every aspiring founder can learn from their structured approach to resilience and success. For those curious about the real factors behind startup success, I highly recommend checking out "The Startup Lifecycle" and exploring the resources available at GregoryShepard.com and StartupScience.io. If you are serious about your entrepreneurial dreams, this is one conversation you cannot afford to miss.

How can computer vision and AI reshape the future of coaching, player development, and fan engagement in sports? In today's episode of Tech Talks Daily, I sit down with Lauren Pedersen, CEO and co-founder of SportAI, to explore how AI brings advanced sports analysis to athletes and coaches everywhere, not just to elite professionals. Lauren shares the inspiring journey that led her from New Zealand to Norway and from NCAA Division 1 tennis player to tech entrepreneur. SportAI is leading a movement to democratize access to professional-grade coaching tools, offering real-time tactical and technical analysis in racket sports like tennis, paddle, and pickleball. Using computer vision to track body movement and ball contact points from video alone without the need for wearables, SportAI delivers data-backed insights directly to coaches and players through integrations with camera-enabled courts and coaching platforms. We also dive into how SportAI's technology serves sports organizations, academies, equipment brands, and broadcasters, providing valuable performance data and creating new revenue streams for local clubs. Lauren talks about the balance between AI and human coaching, how AI enhances but never replaces the coach's role, and why social engagement and player empowerment are at the heart of this sports technology evolution. Lauren's vision stretches beyond racket sports, hinting at future expansions into golf, basketball, and baseball, wherever repetitive motion training can benefit from biomechanical analysis. As the sports world embraces AI and camera technology at scale, what does this mean for the future of training, competition, and how athletes of all levels experience the game? Tune in to learn how SportAI makes advanced sports insights accessible to all and what lies ahead for this exciting intersection of sports and technology.

In this episode of Tech Talks Daily, I'm joined by Sunil Singhvi, Head of Arts & Culture at TriliTech, the London-based blockchain hub helping shape the future of digital experiences through the Tezos ecosystem. Sunil brings a rare blend of deep tech, culture, and media expertise, having held senior roles at Twitter, Instagram, and Rarible before joining Trilitech. His mission? To explore how blockchain isn't just about tokens and ledgers but about real human connection, particularly between creators, brands, and their communities. What stood out in our conversation is how Sunil views blockchain as a vehicle for restoring creative autonomy and rebuilding trust in the creator-fan relationship. Through compelling examples like Manchester United's Fantasy United game and McLaren's collectible-driven fandom, we explore how Tezos enables ownership, co-creation, and authentic engagement that outpaces traditional social platforms and algorithms. We unpack the evolution of NFTs, moving beyond the speculative bubble of the past into more grounded use cases that offer tangible benefits. From supporting emerging artists through royalty-respecting marketplaces like objkt.com to enabling fans to co-create digital artwork through platforms such as editart.xyz, the conversation highlights a meaningful shift in how digital creativity is produced and experienced. Sunil paints a future where fans become collaborators and artists regain long-lost visibility into who their supporters truly are. We also reflect on the power of community, where smaller and more engaged groups increasingly matter more than vast but disengaged audiences. And perhaps most importantly, we explore what happens when creative expression is no longer dictated by opaque systems but driven by transparent, decentralized tools. Could blockchain finally deliver on the promise of a fairer and more inclusive creative economy? And if so, how can artists, brands, and everyday users participate in this movement without repeating the missteps of earlier digital revolutions? Let us know your thoughts. Could Web3 be the reset button creative industries have been waiting for?

In today's episode, I sat down with Mary Hamilton, Global Lead for Accenture's Connected Innovation Centers, to explore how the landscape of artificial intelligence is shifting. As we mark the 25th anniversary of Accenture's Technology Vision report, this year's insights reveal a profound transition into an era of AI-powered autonomy—reshaping how enterprises operate and how people and technology work together. Mary took us inside the key findings from the Tech Vision 2025 report, which is centered on the growing role of AI as a true partner rather than just a tool. From acting as a co-developer to becoming a brand ambassador and even powering robotics in the physical world, AI is on a fast trajectory toward becoming a foundational layer across every business function. However, Mary made it clear that technology alone isn't enough. Without trust in the systems being built, none of this innovation will land as intended. As she shared, building confidence in AI must be both cognitive and emotional—leaders must ensure that AI systems behave in expected, transparent ways and that people feel confident in their interactions with them. We also discussed how enterprises can harness what Accenture calls "cognitive digital brains" through multi-agent systems that enable intent-driven rather than instruction-led technology. Mary unpacked how these architectures, combined with AI platforms like GenWizard and SynOps are already transforming how companies create, operate, and innovate. We explored how brands can differentiate themselves in an AI-first world, where intelligent systems increasingly mediate customer interactions. She explained that one of the most significant risks is that ever sounds sound the same unless companies inject their values and personality into their AI experiences. We also touched on the rise of general-purpose robots, which have gained specialist capabilities and brought flexibility to logistics and manufacturing. Through examples with companies like KION and Schaeffler, Mary described a future where AI-enhanced robots work alongside humans in more agile, adaptive ways Finally, we tackled the human side of adoption. Mary shared why upskilling employees, giving them time to experiment, and aligning culture with AI goals are vital for lasting impact. Measuring success in this space requires more than cost savings or productivity gains. Ethical compliance, trust-building, and workforce empowerment are also essential signals that businesses are moving in the right direction. So, what does it take to turn AI from a buzzword into a practical driver of reinvention? How can leaders build a digital foundation ready for a future defined by autonomy and intelligence? Tune in to hear how Accenture is answering those questions—and helping the enterprise world do the same.

What does it mean to be a digitally engaged customer in 2025? That question sits at the heart of my conversation with Kim Storin, Chief Marketing Officer at Zoom. Just two days into her role, Kim brings a fresh perspective shaped by decades of experience and a track record of building and transforming iconic brands. She joins me to discuss the evolution of Zoom, the changing expectations of modern customers, and how the CMO role is being redefined in an era of AI-powered transformation. In this episode, Kim shares how Zoom is expanding far beyond meetings. Most people know Zoom for its video conferencing, but the platform now includes capabilities across events, webinars, contact center, email, scheduling, and employee engagement. Zoom is evolving into a complete communications and collaboration platform, and Kim offers insight into how her team will help shift perception while staying laser-focused on customer outcomes. We explore the shift from performance-heavy marketing to a more balanced approach that re-centers brand, storytelling, and product alignment. Kim emphasizes how the modern customer prefers to research independently, often completing most of their journey before ever engaging with a salesperson. This makes marketing more critical than ever, requiring clear, relevant messaging across every touchpoint. She also highlights the need to improve self-service experiences, especially as more enterprises seek the right balance between automation and human connection. Kim offers thoughtful insights on integrating AI in marketing, not as a replacement, but as a superpower. From content development and competitive analysis to strategic planning, she shares how her teams are already using generative tools to enhance productivity and creativity. This episode is packed with real-world observations on digital transformation, customer engagement, and the changing dynamics of marketing leadership. Whether you're a founder, marketer, or tech leader navigating the future of work, this conversation with Zoom's new CMO will give you ideas to reflect on and strategies to explore. How are you evolving your approach to marketing in a digital-first world?

What does it really take to modernize an enterprise in a world of constant disruption, increasing AI capabilities, and evolving customer expectations? In this episode of Tech Talks Daily, I sit down with Rajsekhar Datta Roy, Chief Technology Officer at Sonata Software, to explore how modernization engineering and responsible AI adoption are reshaping business transformation strategies. Raj brings decades of experience to the conversation, guiding organizations through the complexities of aligning technology with business value. We begin by unpacking what modernization truly means in today's environment. Rather than a single event, Raj explains how modernization is a continuous process that blends operational efficiency with agile frameworks and a readiness to adapt to future technologies like AI. My guest shares Sonata Software's structured approach to modernization, designed to generate efficiency from existing systems and redirect those savings into smarter, faster innovation cycles. We also explore the growing role of generative AI in digital transformation. Raj outlines the importance of moving beyond surface-level applications, advocating for a deeper integration of AI into reimagined business processes. He discusses Sonata's responsible-first approach to AI, including its governance framework and platform-level deployment strategy that ensures secure and ethical implementation. The result is not only a future-ready enterprise, but one that can deliver measurable value through better customer experiences, faster decision-making, and scalable AI adoption. As we zoom out, Raj highlights key ecosystem shifts, such as the growing importance of cross-industry collaboration and transforming customer expectations in the age of intelligent agents. He also offers advice on how to modernize without disrupting core systems, emphasizing the value of continuous learning, hands-on experimentation, and practical frameworks that reduce time to impact. If your organization is navigating digital transformation or exploring responsible AI deployment, this conversation offers both a strategic lens and real-world examples to help you move forward with clarity. How are you preparing your technology stack and business processes for what comes next? Let's continue the conversation.

With over 100 million packages recycled since its launch in 2019, Bower has proven that incentivizing people with real-world rewards can significantly increase recycling rates without building new infrastructure. From barcode scanning to AI-powered image recognition, the Bower app empowers users to recycle all types of packaging and earn rewards simply by dropping items into ordinary recycling bins. It's simple, scalable, and working across more than 170 countries. Berfin Mert, co-founder and COO of Bower, explains how their latest innovations now detect items without barcodes, such as coffee cups, cigarette butts, and batteries. She shares how AI-driven guidance has led to a 32% improvement in sorting rates, and why location-based data is key to building smarter, more responsive recycling systems. We also discuss the realities of building a circular economy, the growing role of brands like Nestlé and Varta, and why a purely sustainable pitch isn't always enough to bring companies on board. Berfin's perspective on bridging environmental goals with business realities makes this conversation stand out. She talks openly about expanding their value proposition to include marketing insights and loyalty tools, making the platform attractive to both eco-conscious users and revenue-driven brands. Toward the end of our chat, Berfin opens up about her own journey, crediting her brother and co-founder as the person who inspired her to take the leap into entrepreneurship. It's a grounded, honest look at innovation, impact, and the people who help bring both to life. This episode offers a fresh, practical perspective if you've ever wondered how small tech-driven actions can influence global sustainability. Could your packaging be worth something more? Let's find out together.