Talking HealthTech

In this episode of Talking HealthTech, Peter Birch speaks with Dan Wijeratne, founder of MyGPMPtool (MGT), and Genevieve McLauren-Lee, a registered nurse and practice manager at My Medical Services Australia.The discussion explores how patient demographics vary across clinics and the evolving role of technology in general practice.It also covers structural changes in care planning within Australian healthcare, along with practical strategies to improve patient engagement and clinician efficiency.The episode unpacks how patient-centric care, effective communication tools, and the balance of business and medicine are shaping sustainable health practices.Key Takeaways🩺 General practice faces diverse patient demographics and challenges🕒 Technology enables faster, more meaningful consultations without compromising patient interaction📝 Structural changes in care planning emphasise patient-centric, team-based approaches🤝 Effective patient engagement depends on meaningful communication and tailored tools💼 Sustainable practice requires tools balancing clinician efficiency, patient experience, and business demandsTimestamps00:00 Introductions & practice overview03:12 Responsive, innovative general practice06:02 Technology's role in patient-GP interaction07:24 Chronic disease vs. preventative care12:24 Health cues and brief assessments14:48 Structural healthcare changes in Australia21:41 Technology supporting patient experience26:06 Balancing patient, clinician, and business needs________Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

In this episode of Talking HealthTech, Peter Birch speaks with Lars Borup, Clinical Manager at Dedalus, and Andrew Mitchell, Paramedic Clinical Consultant for Australia and New Zealand, about the growing issue of ambulance ramping and the pressures facing paramedics and emergency departments.They discuss the human and operational impacts of patients waiting outside hospitals, and the complex factors driving congestion, from changing social structures to system bottlenecks.The conversation also explores digital solutions for streamlining patient handovers, including real-time data sharing, electronic patient care records, and coordinated care pathways.Drawing on both local experiences and international models from Europe, Lars and Andrew highlight how improved communication between pre-hospital care and hospitals can reduce delays and optimise patient flow.They also show how connecting with primary care providers supports better outcomes across the wider health system.This episode highlights how technology, workflow improvements, and integrated care can transform emergency services.Key Takeaways🔄 Growing demand in healthcare leads to complex ambulance ramping and bed block challenges in Australia and globally👨‍⚕️ Secondary triage and alternate care pathways are being developed to reduce hospital load📱 Real-time electronic patient care records enable hospitals to prepare more effectively for incoming patients🤝 Seamless communication and integrated data sharing between paramedics, hospitals, and primary care are critical for efficient transitions🚑 Structured digital tools support paramedics in decision-making and workflow, leading to improved patient safety and qualityTimestamps00:00 — Speaker introductions05:19 — Why not just add resources?07:47 — Is ramping just shifting the block?10:23 — Transition and handover points12:23 — Real-time electronic records in Denmark17:26 — Pre-arrival notification in Australia26:15 — Digital support tools for paramedics28:40 — Unified ED and ambulance workflow32:49 — Addressing ambulance ramping: Communication--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplusAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.

In this episode of Talking HealthTech, guest host and clinician Dr Max Mollenkopf is joined by Cliffe Hodgkinson, co-founder of Updoc, to explore the rapidly evolving world of telehealth and digital healthcare in Australia.The discussion dives deep into how Updoc is reshaping access to primary care, using technology to streamline patient intake, triage, and workflow management while maintaining robust clinical governance.The episode also examines the challenges and opportunities of building a digital health business, from recruiting and engaging clinicians with flexible work models to navigating economic pressures and policy changes.The conversation explores patient expectations in the digital age, the practical realities of delivering online consultations, and the ways digital platforms can complement traditional GP services.Cliffe and Max explore what drives patient adoption, how friction points in traditional clinics are being addressed, and what the future may hold for hybrid models of care that blend online and in-person consultations.Key Takeaways🩺 Updoc offers flexible, on-demand telehealth for routine and urgent care across Australia, focusing on accessibility for rural and time-poor patients.🔗 Incremental innovation and listening to user feedback drive continuous improvements in patient intake flows, data integration and care delivery.👨‍⚕️ Doctors are attracted by hyper-flexible work arrangements, supporting clinicians returning to work and those balancing multiple roles.⚖️ Updoc prioritises clinical governance, developing frameworks for patient safety, credentialing, and collaborating with Patients Australia on digital health standards.💡 Telehealth complements, but doesn’t replace, in-person care, offering new pathways for multimodal, hybrid healthcare delivery in Australia.Timestamps00:00 – Updoc introduction & mission00:05 – Updoc's formative experiences06:47 – Incremental innovation at UpDoc14:30 – Clinician engagement & workforce16:49 – Clinical governance approach22:02 – Accessibility focus: rural/time-poor29:30 – The future of telehealth vs. traditional care38:53 – Potential for hybrid & triage models44:03 – Patient impact story_________Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.