SOLABS QM Insights

This week, Philippe Gaudreau, the CEO and founder of Solabs, will be your solo host! Today he will be discussing the responsibilities of system owners — a topic he is very passionate about! He feels that with the appropriate controls in place, system owners will be able to ensure that their Solabs QM 10 solution remains in good health throughout its life cycle in their organization. Today, he reviews five major items he feels should be included in a system ownership procedure for the administration, support and maintenance of QM 10, including: 1- administration and control procedures, 2- system configurations, 3- roles and privileges, 4- managing system access and user management, and 5- validation, monitoring and controls. Tune in to get today's key insights! Key Takeaways: [:33] About today's episode: the responsibilities of system owners. [:51] Philippe explains what a system owner is and what they're in charge of. [3:09] Philippe provides his insights on the controls around the maintenance and support of an organization's QM 10 solution -- highlighting what system owners are trying to achieve with administration and control procedures. [7:30] Philippe discusses system configurations within QM 10. [10:18] Philippe discusses roles and privileges within the application. [12:20] How to manage system access and user management. [15:20] Philippe covers validation, monitoring and controls. [17:58] Philippe wraps up this week's episode! [18:31] If you have questions or suggestions you can get a hold of Philippe on LinkedIn! Mentioned in this Episode: Philippe Gaudreau on LinkedIn docs.solabs.com

This week on the podcast, Philippe Gaudreau, the CEO and founder of Solabs, is joined by their return guest, Gretchen Dixson, to discuss the document tree view on Solabs QM from an initial configuration standpoint. Gretchen is a Senior Product Specialist at Solabs and a part of Ericka's group, the Client Success Group. She has been with the company for a little over 2 years now and serves as Head Trainer. She's also actively involved in the sales and marketing team and has built the user guide for the Questionmark interface! Prior to joining Solabs, Gretchen spent over 35 years in the QA Life Sciences industry. Be sure to tune in to hear Gretchen's insights on the document tree view folder structure in the document section in Solabs QM 10. You won't want to miss her recommendations on how to set up folders and sub-folders, how she often sees client setting up their folders, and her summary of the items used in the system to categorize documents outside of the folders themselves. Key Takeaways: [:27] About today's episode! [1:27] What is the tree view folder structure in the document section for and not for? [2:46] Privileges and how they're structured in the tree view folder structure. [5:57] Gretchen's recommendations for setting up folders and sub-folders in the tree view folder structure, and how she sees clients set up their folders. [9:09] Gretchen gives a summary of the items used in the system to categorize documents outside of the folder themselves. [14:00] If you would like more information on this topic, visit docs.solabs.com. If you have any questions about this episode or suggestions for future episodes, you can email Ericka Moore at [email protected]. Mentioned in this Episode: Questionmark docs.solabs.com [email protected]

In today's show, your host, Ericka Moore, and her return guest, Gretchen Dixson, will be discussing the Solabs QM configuration, best practices, and how the Solabs team supports configuration activities with clients. Gretchen is a Senior Product Specialist at Solabs and a part of Ericka's group, the Client Success Group. She has been with the company for a little over 2 years now and serves as Head Trainer. She's also actively involved in the sales and marketing team and has built the user guide for the Questionmark interface! Prior to joining Solabs, Gretchen spent over 35 years in the QA Life Sciences industry. Tune in to hear all about how configuration is supported and handled at Solabs! Key Takeaways: [:34] About today's episode! [1:03] Ericka welcomes Gretchen to the podcast. [2:40] Gretchen gives an overview of the main activities and deliverables that can support the configurations of Solabs QM for clients. [4:02] Does Gretchen feel that configuration is one of those activities that is a one-shoe-fits-all type or is it more of a personalized and tailored approach for each client? [5:39] Does Gretchen feel it is a good approach for clients to mix automated and manual tools? [7:35] Gretchen describes the Solabs document, __________, for environment configuration. [10:12] For a new client starting out with Solabs, how can Solabs assist them in helping them review configurations? [12:26] Does Solabs work with clients to help them with the sandbox? [13:53] Gretchen's best practices for configuration in Solabs QM. [17:25] Is it possible to for long-time clients to reconfigure their system in times of growth? And if so, would they need assistance? [18:45] Gretchen's opinion on the importance of configuration in terms of having a successful implementation. [21:06] Ericka wraps up this week's episode. [22:22] If you have any questions, comments, or suggestions, you can get in touch with Ericka at [email protected].

Welcome to the first episode back in 2019! In this episode, Philippe Gaudreau, the CEO and founder of Solabs, will be Ericka's guest as well as her co-host as they discuss the pricing model and client services offering in Solabs QM. Often, companies speak a lot about what they offer in terms of products and services but pricing can often be a bit of a taboo topic. Solabs has developed a great pricing model that's very interesting to discuss, so in this episode, Ericka and Philippe will be discussing the different components of the Solabs QM pricing offering and the services that come with the Solabs system. This will be a very helpful episode for any client considering Solabs QM! Key Takeaways: [:06] About today's episode! [3:17] Philippe explains the different components that are part of the Solabs QM offering. [10:00] The model for the prices for various users in the system. [15:08] How the pricing model works for a client that wants to add new users at any given time. [16:48] About Solabs QM hosting offering. [18:18] Does Philippe see a lot of clients going towards the hosted offering or does he see still a lot of on-premises installation? [18:45] Does Philippe think that the turn-key implementation in Solabs QM contributes to more successful projects? [21:50] Does Philippe consider Solabs to be more of a software company or a services company?

Your host Ericka Moore, Head of Client Success at Solabs, will be leading today's episode! In celebration of this episode being the final podcast of the year, she will be talking about QM APPS — a product she has done a lot of work on herself, and is extremely passionate about. The QM APPS are different quality processes that are used within the life sciences industry, that can be deployed within the core system in the process section at any given time, within Solabs QM 10. In this episode, she will be giving an overview of QM APPS; highlighting some of its key offerings, how it is used within the life sciences industry, the creation process and team behind QM APPS, and how QM APPS can help expand clients' use of Solabs QM. She also talks about the benefits of the QM APPS model and why Solabs decided to go with this model rather than modules (like many other EQMS providers offer). Key Takeaways: [:05] About today's episode. [1:44] What is Solabs QM? Where is QM APPS found within it? When can it be deployed? [4:20] What are the QM APPS? [5:15] About the creation process and team behind QM APPS. [8:32] How QM APPS can help expand clients' use of Solabs QM. [11:30] The benefits of the QM APPS model and why Solabs decided to go with this model rather than modules (like many other EQMS providers offer). [13:23] Another great benefit of QM APPS: the apps are integrated with the document and training section. [14:15] Another benefit: they're easily tweakable and available off-the-shelf. [14:45] Some more benefits: the apps are in accordance with the FDA, can be deployed anytime, and easily flexible and can be adjusted to evolve with companies. [16:18] Ericka highlights some of the valuable features within QM APPS. [20:08] Ericka wraps up this week's episode, gives a sneak peek of an upcoming episode, and talks about where to find more information about Solabs QM and QM APPS. Mentioned in this Episode: Solabs QM 10 QM APPS docs.solabs.com [email protected] [email protected]

Today's episode is about an exciting new feature that was recently added to Solabs QM 10: the Questionmark OnDemand interface within Solabs QM. In this episode, your host, Ericka Moore, is joined by return guest, Gretchen Dixson. Gretchen is a Senior Product Specialist at Solabs and a part of Ericka's group, the Client Success Group. She has been with the company for a little over 2 years now. She serves as Head Trainer, with her duties including: building training material and delivering training sessions for upcoming and current clients. She's also actively involved in the sales and marketing team by building and maintaining meaningful demo environments and providing product demonstrations. Prior to joining Solabs, Gretchen spent over 35 years in the QA Life Sciences industry. Gretchen built the user guide for the Questionmark interface which makes her the perfect person to discuss this topic! Today she explains how to link Questionmark and Solabs QM, how a training admin would go about linking an assessment to a training activity, how end users interact with the software, what information will be available to the trainee and the training admin, how recurrence works when the training is linked to an assessment in Questionmark, and resources you can access to receive a demo of this interface as well as documents to help guide you! Key Takeaways: [:50] About today's show with Gretchen Dixson. [2:44] Gretchen gives a general overview of the Questionmark software and its integration with the Solabs QM 10 training functionality. [4:11] Is it easy to set up the link between Questionmark and Solabs QM 10? [5:59] After connecting the software, how would a training admin go about linking an assessment to a training activity? [8:10] How end users interact with the interface and complete their training assessment. [10:32] What the trainee will see in terms of passing their training assessments. [12:08] What information will be available to the training admin about their trainee's training assessments? [13:03] How does recurrence on training work if the training is linked to an assessment in Questionmark? [15:51] For those interested in the Questionmark interface, Gretchen offers a way to receive a demo. [17:22] Ericka thanks Gretchen for being a part of today's episode. [18:33] If you have questions or feedback about this week's episode, you can email Ericka at [email protected], Solabs at [email protected], and visit the doc portal at docs.solabs.com. [19:35] About next week's episode. Mentioned in this Episode: Questionmark Questionmark OnDemand docs.solabs.com [email protected]

Today's episode is a bit of a special one! Typically, a guest expert from Solabs is featured — but on this episode, Ericka and Philippe will take you through today's topic: SSRS reports for training. With Solabs QM 10, clients have access to a sharepoint portal which contains two different types of reports: excel reports and SSRS reports. Today, Ericka will be focusing on the SSRS reports for training, featuring: the training compliance distribution report, employee training compliance report, training compliance by department report, employee training compliance history report, and more! This episode will bring to light more information on the logic behind what is presented on all these nice graphical reports available through Solabs QM training functionality. Ericka gives examples, answers questions from Philippe, and gives an overview of each type of report— explaining how to use it and what it offers. Key Takeaways: [:27] About today's episode with Ericka and Philippe. [1:31] Ericka gives a general overview of the Solabs SSRS offering. [4:40] About the training compliance distribution report: how to use it and what it offers. [7:48] How to use the employee training compliance report and what it offers, as well as some examples. [11:30] About the training compliance user distribution by range report. [13:52] Ericka explains the training compliance by department report. [17:22] Ericka gives an overview on the departmental training compliance per user report. [19:15] All about the training compliance department status per user report. [23:42] Ericka explains the employee training compliance history report. [28:00] Ericka speaks about the usefulness of the job title training requirement report. [31:34] Ericka wraps up this week's episode! [32:45] If you have questions or feedback for this week's episode, you can email Ericka at [email protected], Solabs at [email protected], and visit the doc portal at docs.solabs.com. Mentioned in this Episode: Microsoft SQL Server Reporting Services (SSRS) docs.solabs.com [email protected] [email protected]

In today's show, your host — and the founder and CEO of Solabs — Philippe Gaudreau, speaks about the November 2018 release of Solabs QM 10. He reviews the changes from both the core software and the document control process. As of this release, Solabs is moving to a one-release-every-4-months schedule. The November release is the first of this series with the next release being in February, 2019. In this episode, Philippe highlights the changes in this release that have an impact on end users — such as functions that have been added and changes to the user interface. Major improvements have been made to Solabs document control process and Philippe is eager to share all of those with you. This episode will be very beneficial in planning for your upcoming upgrade! Key Takeaways: [:16] About today's show and future Solabs QM releases. [2:10] Changes to the core software version 10.7. [6:57] Changes for the document control version 3. [15:40] Be sure to check out docs.solabs.com for more information on these new features and additional resources. [15:57] Philippe recommends you execute user acceptance testing. When they have the qualification package ready they will send you a notice. [16:50] To suggest a topic or give feedback on this week's episode, get in touch with Ericka at [email protected]. Mentioned in this Episode: docs.solabs.com [email protected]

In today's show, the founder and CEO of Solabs, Philippe Gaudreau, presents different tips and tricks of the Solabs QM User Interface and cover the different sections of the application. He's joined by return guest, Gretchen Dixson, Solabs Senior Product Specialist. Gretchen has been with the company for a little over 2 years now. Her main role is to be a head trainer, which includes: building training material and delivering training sessions for upcoming and current clients. She's also actively involved in the sales and marketing team by building and maintaining meaningful demo environments and providing product demonstrations. This episode, Gretchen and Philippe explain some incredibly useful tips and items of interest within Solabs QM such as: different ways to use the search feature, how to best utilize the document section when creating or revising a document, the benefits of the compare file feature, helpful tips for users within the training section (for both trainees and managers), and even more beneficial tips on how to best use the process section. Key Takeaways: [:22] About today's episode. [:45] About today's guest, joining Philippe this episode. [2:00] Philippe welcomes back Gretchen to the podcast. [2:15] Some of the useful items of interest when a user first logs into Solabs QM. [5:39] About the search feature and the different ways you can search. [7:54] Tips and tricks for using the document section when creating or revising a document. [10:10] Other tips on what you can do from the treeview (within the doc section). [11:35] Gretchen explains the benefits of the compare file feature (within the doc section). [13:28] Tips and tricks for users within the training section for both trainees and managers. [18:10] Philippe explains a new ability for sorting that was added in the 10.6 release. [18:56] Gretchen talks about some of the tips and tricks within the process section. [24:44] If you want to learn more about Solabs QM, you can visit docs.solabs.com and get in touch with Ericka, the usual host, at [email protected]. Mentioned in this Episode: docs.solabs.com [email protected]

In today's episode, Ericka and her co-host-turned-guest, Philippe Gaudreau, will be discussing different scenarios when using the document control process in Solabs QM 10. Philippe is a Chemical Engineer by trade who founded Solabs almost 20 years ago. Supported by a team of strong developers and IT professionals, Philippe has managed two major iterations of his fully integrated EQMS Solabs QM. Today, the solution is offered via the web and can be hosted in the Cloud or installed on premises. The fully validated and 21 CFR Part 11 compliance solution helps Life Sciences companies automate their quality management system. Ericka and Philippe talk about the document control process and provide listeners with a more indepth look at different scenarios within it. The process is quite unique to Solabs QM and is an extremely useful feature to learn about! Philippe explains what the document control process is, how the creation of a new document works in Solabs QM, the flow of steps within it, how to set up documents for a periodic review, and what's on the roadmap for upcoming versions of the doc control process Key Takeaways: [:25] About today's episode and guest. [1:35] Ericka welcomes Philippe on to the show. [1:50] Philippe briefly explains what the document control process is and which scenarios it would be used in. [3:55] Philippe explains how the flow of steps goes and how the document control process allows to centralize all the requests. [7:10] How the creation of a new document works in Solabs QM. [13:18] Can the role of training coordinator be assigned to multiple people in the system? [14:00] Is training required as part of the creation of a new document? How will the system monitor the training? [15:36] If you have a document that already exists in the system and you're creating a new version of that, how would that change within the document control process? [20:34] How would you set up documents in the doc control process to do a periodic review? [22:35] Philippe explains a new functionality to be released in version 3 of the doc control process: the ability to use the doc control process to retire a document within Solabs QM. [24:54] Visit docs.solabs.com to learn more about what Philippe was explaining this episode! [25:22] What's on the roadmap for upcoming versions of the doc control process? [28:17] If you have any feedback for Ericka and Philippe this episode, please contact her at [email protected]. [28:29] About next week's episode. Mentioned in this Episode: FDA 21 CFR Part 11 Solabs QM 10 Docs.solabs.com [email protected]

Today's show is focused on how user permissions, roles, and privileges are managed within Solabs QM 10. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, founder and CEO of Solabs. This week's return guest is Gretchen Dixson, Solabs Senior Product Specialist. Gretchen has been with the company for a little over 2 years now. Her main role is to be a head trainer, which includes: building training material and delivering training sessions for upcoming and current clients. She's also actively involved in the sales and marketing team by building and maintaining meaningful demo environments and providing product demonstrations. This episode, Gretchen and Ericka discuss how permissions are managed; how to set up permissions; how permissions can be given to a company's third party (such as an outside supplier or auditer) as an external user; the different types of user accounts that Solabs QM 10 offers; and what's on the roadmap for permissions, roles, and rights for Solabs QM 10. Key Takeaways: [:24] About today's episode with Gretchen Dixson. [2:55] How permissions are managed within Solabs QM 10. [3:11] How to set up permissions, and which permissions you need in order to be able to set them up. [5:37] Gretchen explains system roles further. [6:47] Gretchen further explains the document administrator role and how providing access to the documents within the tree view are managed. [8:38] Gretchen explains how to set up permissions for folders. [12:43] Are process privileges managed in a similar way to document tree view privileges? [14:51] Can permissions be given to a company's third party (such as an outside supplier or auditer) as an external user? [16:23] The different types of user accounts that Solabs QM 10 offers. [17:56] Ericka summarizes the importance of permissions in an EQMS system. [18:51] Philippe talks about what's on the roadmap for permissions, roles, and rights within Solabs QM 10. [21:22] If you would like to learn more, visit: docs.solabs.com for guides that cover various training section topics. To get in touch with Ericka, email her at: [email protected]. [21:51] About next week's episode. Mentioned in this Episode: docs.solabs.com Gmpt conference mentioned at 2:25-2:35 Tweetables (For Social Media Use): "There's a lot of options and a lot of flexibility to either determine permissions … per functional roles … job title basis, or for a group of people." — Ericka Moore "Permissions, privileges, roles, rights, what you get to see in a system or get to act on in any EQMS system is such an important part of what the system is." — Ericka Moore

Today's show is focused on a high level overview of the Solabs QM 10 reports offering. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, founder and CEO of Solabs. This week, Kevin Langlois, Head of the Engineering Group at Solabs, takes time out of his busy to schedule to join the Solabs QM Insights podcast and explain more about what reporting means with Solabs QM 10. Kevin has been with the company for the last seven years, and his main responsibilities include: the management of all technical resources (which include software developers and the IT group), the management of Solabs releases and work products, as well as ensuring Solab's technology and hosting center and offering are best in class. This episode, Ericka and Kevin talk about the options, the flexibility, and all of the features that are offered with the reporting offering. Kevin answers questions regarding the technical choices that were made with the reporting offering, what end users have access to, whether or not there are client-specific reports or if all users can edit reports, if there are any restrictions that come with the reporting, and more. Key Takeaways: [:24] About today's episode with Kevin Langlois. [1:46] Kevin explains what business intelligence (BI) is and some of its key terms. [3:12] The technical choices that were made, pertaining to Solab's reporting offering. [5:19] What do end users have access to (in terms of Solab's reporting)? [6:06] In terms of reports, are there client-specific reports? Can all users edit reports? [10:17] Can reports be distributed automatically on a periodic basis? [11:37] Are there any restrictions that come with the reporting on Solabs QM 10? [13:16] Is there a difference between a client that has it hosted or behind their firewall (in terms of reports)? [14:39] Ericka speaks about accessing reports for new and current users. [16:22] Ericka reiterates key points from the podcast. [16:57] Philippe shares what's to come in regards to reporting in Solabs QM 10. [19:45] If you would like to learn more, visit: docs.solabs.com for guides that cover various training section topics. To get in touch with Ericka, email her at: [email protected]. [20:14] About next week's episode. Mentioned in this Episode: Microsoft Excel SSRS

Today's show is focused on leveraging the power of the task section within Solabs QM 10. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, CEO of Solabs. Ericka's guest this week is Karine, a Product Specialist at Solabs, who has been with the company for almost a year now. She's a chemist with a NBA in Science and Engineering by trade. Before joining Solabs, she worked in various roles as a Quality Manager within the Pharmaceutical industry. In this episode, Karine explains the main categories of tasks in Solabs QM 10; she provides examples of typical use cases of these categories; and further explains how you will be notified of tasks assigned to you, how those notifications work, and how you can manage them. Philippe also jumps into this episode to tell us all about what's in store for the future of the task section in Solabs QM 10. Key Takeaways: [:23] About today's episode. [1:12] Ericka introduces their guest for this week, Karine. [1:48] Karine explains the main categories of tasks that are in Solabs QM 10. [3:22] Karine provides examples of typical use cases for these three categories. [5:55] As an end user, how would you be notified that you have a task assigned to you? [7:16] Ericka explains how email notifications work for alerting you to tasks. [9:28] Ground rules regarding email notifications. [10:27] What happens if — as an assignee — you have a task assigned and you don't understand it? [12:13] Karine summarizes her earlier points on how to manage email notification preferences. [12:52] How the audit trail works for the task functionality. [14:28] Karine explains how accessing tasks are managed using privileges and roles. [15:21] Karine walks us through the available fields and parameters that are defined when you're creating and confirming a task. [17:54] Ericka summarizes this week's episode on the task section. [19:26] Philippe tells us what's in store for the Solabs roadmap for the task section. [21:48] If you would like to learn more, visit: docs.solabs.com for guides that cover various training section topics. To get in touch with Ericka, email her at: [email protected]. [22:21] About next week's episode. Mentioned in this Episode: MS Project

Today's show is focused on discussing key concepts and differences between the document control and change control processes within Solabs QM 10. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, CEO of Solabs. Ericka's guest this week is Gretchen Dixson, Solabs Senior Product Specialist. Gretchen has been with the company for about 2 years now. Her main role is to be a head trainer, which includes: building training material and delivering training sessions for upcoming and current clients. She's also actively involved in the sales and marketing team by building and maintaining meaningful demo environments and providing product demonstrations. In this episode, Gretchen explains what the document control process consists of, the main differences between it and a typical change control, how the document control process monitors the need for training on a change to a document, how a document control process can be initiated from a higher level process, and more. Key Takeaways: [:23] About today's episode. [1:17] Ericka introduces their guest for this week, Gretchen Dixson. [2:42] Gretchen explains what the document control process consists of, and the main differences between it and a typical change control. [8:27] How the document control process monitors the need for training on a change to a document. [11:14] Is the document control process a standard process? How is it offered? Can it be customized? Are there different options for change control? [14:11] How a document control process can be initiated from a higher level process and how it is managed. [15:37] A typical example of a change control process and how the flow works. [18:21] Ericka's tips for optimal document control and change control processes. [19:31] Philippe's thoughts on this feature and what users can come to expect for future Solabs releases. [22:00] If you would like to learn more, visit: docs.solabs.com for guides that cover various training section topics. To get in contact with Ericka, email her at: [email protected]. [23:11] About next week's episode. Mentioned in this Episode: AstraZeneca GMP Tea Conference Office 365 Docs.solabs.com [email protected]

Today's show is focused on the brand new collaborative review feature in Solabs QM 10. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, CEO of Solabs. Ericka's guest this week is Pascal Demers, Solabs Lead Front End Developer. He was the very first, official Solabs employee, and has been when the company for almost 20 years now. He's a software engineer by trade and works mainly coordinating core Solabs QM releases and plays a key role as a lead investigator within Solab's customer support group. In this episode, Ericka and Pascal discuss what the collaborative review feature is, how it has been developed, and how to use it. Ericka takes you through a thorough walkthrough from the start of a review cycle to completion using the new feature, Pascal tells you about the key benefits of the feature, and Philippe gives his thoughts on this feature as well as a preview of what users can come to expect in future Solabs releases. Key Takeaways: [:24] About today's episode. [1:18] Ericka introduces their guest for this week, Pascal. [2:08] Pascal explains what collaborative review means in terms of Solabs QM system. [2:33] The systems and prerequisites that are required to enable the collaborative review functionality. [5:28] Can this functionality be turned on and off? What is the default? [6:25] Is the feature bundled with the Change Summary/ Auto-Compare feature? [7:06] The key benefits of the collaborative review functionality for users. [8:37] A walkthrough of an example from the start of a review cycle to completion (with the user interface.) [17:21] Ericka recaps the key learning from this week's episode. [18:02] Philippe's thoughts on this feature and what users can come to expect for future Solabs releases. [20:45] If you would like to learn more, visit: docs.solabs.com. To get in contact with Ericka, email her at: [email protected]. [21:39] About next week's episode. Mentioned in this Episode: Solabs QM 10 Docs.solabs.com Office 365 [email protected] Pascal Demers' Linkedin

Today's show is focused on discussing the key concepts behind the training functionalities in Solabs QM 10. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, CEO of Solabs. This episode features Martha Bailey, Manager of Client Support. Martha has been with the company for seven years, occupying various roles. She is very passionate about helping users better understand Solabs QM 10 and has a deep knowledge on everything Solabs QM 10 has to offer. Ericka and Martha discuss the main components of the training section; how training is organized, built, monitored, assigned, and reassigned. Key Takeaways: [:06] About today's episode. [1:51] The kinds of training activities that are available in Solabs QM 10. [3:05] A useful, new feature: linking an online assessment. [4:10] How training is organized in Solabs QM 10. [4:29] How does recurrence work on training activities? [6:19] What are the different completion requirements that can be selected when creating a training activity? [8:24] All about training assignments and training profiles. [9:59] About the ease of scheduling training activities in Solabs QM 10. [10:38] How to navigate to the training status page and about the functionalities on it. [14:14] A key function of Solabs QM 10: training reports and metrics. [14:30] If you would like to learn more, visit: docs.solabs.com for guides that cover various training section topics. To get in contact with Ericka, email her at: [email protected]. [15:32] About next week's episode and featured guest. Mentioned in this Episode: Solabs QM 10 Questionmark docs.solabs.com [email protected]

Welcome to the first episode of Solabs QM Insights podcast — the series that focuses on showcasing features within Solabs QM 10. Each episode features a new guest expert from Solabs about popular features. Your host is Ericka Moore, Head of Client Success at Solabs, joined by co-host Philippe Gaudreau, CEO of Solabs. In this episode, Ericka interviews Martha Bailey, Manager of Client Support, to discuss leveraging Solabs QM 10 to build a training plan. Ericka and Martha discuss how training activities can be scheduled in series to allow users to be trained on a specific on a subject or method of instruction. Martha further explains how to schedule training activities in a specific order per user or group of users, how training admins can leverage the system to create sets of activities in advance, how to set up retraining for users, and more. Key Takeaways: [:06] About today's episode. [1:08] How training is structured in Solabs QM 10. [2:53] How would one achieve setting up staff training on different topics in a pre-defined order? [3:55] Does the order need to be the same for all users or can sequences be defined per user? [4:37] How do users know when to take their training? How are they notified? [5:10] The types of notifications you receive using Solabs QM 10. [7:09] What happens when a user needs to be retrained but the training is not linked to an updated document (or linked at all)? [10:28] How training admins can can leverage training activities in Solabs QM 10. [14:28] How to create a task to remind training admins to set activities active. [15:58] Key takeaways from this week's episode. [16:30] Philippe shares what users of Solabs QM 10 can come to expect in future updates. [20:15] If you would like to learn more, visit: docs.solabs.com for guides that cover various training section topics. To get in contact with Ericka, email her at: [email protected]. [21:42] About next week's episode. Mentioned in this Episode: Solabs QM 10 Questionmark docs.solabs.com [email protected]