SOLABS QM Insights

In this episode of the QM Insights podcast, Etienne and Philippe take a closer look at how to define and structure Document Coordinator competency levels. From levels 1 through 3, they explore what each stage means, how expectations can vary across companies, and the role of certifications and tools like Microsoft Office in supporting growth. They also share updates on upcoming events, new clients joining the SOLABS family, and important QM10 maintenance. Key Takeaways 00:45 Join us at the WooSox game on Sept 18th! 01:55 Welcoming Foresee Pharmaceuticals and Glycomine to the SOLABS family 05:52 Upcoming QM10 maintenance on 19-20th September. 07:35 How do we define the various competency levels for the document coordinator role? 09:35 What do we mean by levels 1 through 3? 12:30 Leveraging Microsoft Office certifications and exams 16:25 Leveraging compare files and versioning natively to Word. 17:45 How do we expect the contents of each level to vary for each company?

In this episode of the QM Insights podcast, Etienne, Philippe, and Ericka talk about the upcoming User Group Meeting on May 15th, 2025. They share which conferences they're most excited about, highlight this year's agenda, and more! Key Takeaways 00:00 What is the User Group Meeting? 06:08 This year's agenda 14:03 Other SOLABS news Contact us at [email protected]

In this episode of the QM Insights podcast, Etienne and Philippe discuss the latest updates to QM10 and what's in the pipeline for the upcoming months! View SOLABS' full roadmap here: Roadmap for SOLABS QM10, QM APPs and Services – SOLABS Knowledge Base Key takeaways: 00:20 SOLABS news 03:20 Introducing some new features recently made available to clients 07:15 Our work on the reporting portal 11:00 We're revamping QM10's UI! 14:20 A variation of the deviation QM APP is in the works for smaller companies Contact us at [email protected]

In this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. Managing an Enterprise Quality Management Software (EQMS) is an entirely different task based on where a company stands on the EQMS Maturity Model. Learn how this tool assists quality managers in structuring the continuous improvement of their quality system. Key Takeaways 00:45 Why are we working on an EQMS Maturity Model? 02:24 What is the benefit of this tool for Life Sciences companies? 04:50 Philippe explains how the maturity model can adapt to companies with different business perspectives. 06:30 Do we have recommendations for companies looking to structure their continuous improvement timeline? 08:48 Who will manage and operate the EQMS Maturity Model within a company? 10:45 Etienne highlights how this tool will help inter-departmental cooperation with quality operations. 12:13 We will present a poster on this topic at the 40th SQA annual quality college starting April 7th through 11th. Contact us at [email protected]

SOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more. Key Takeaways 00:51 Kevin explains what his focus was at the beginning of 2023 for the engineering department. 01:44 How many phases will be necessary for the implementation process of Kamban at SOLABS? 03:38 Ericka explains why the Client Success department's main area of focus in 2023 was customer satisfaction. 04:58 The return of the User Group Meeting was a great success! 06:19 Martine, head of Product Quality Management presents her areas of focus in 2023. 08:10 Etienne shares his experience while obtaining our ISO certification. 08:55 Philippe, CEO of SOLABS explains what his areas of focus were at the beginning of 2023. 12:13 Etienne shares what he is most proud of for 2023.

In episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasing an EQMS. In this episode, the guests explore the evaluation of suppliers, including how to prepare for demonstrations, the importance of evaluating the implementation practice as well as the solution and when is the right moment to discuss money. Key Takeaways 01:20 What is the next step after formalizing your requirements? 03:30 Presenting vendors with your initial scope helps to receive a tailor-made demonstration. 04:43 How do you evaluate implementation practices for the new software? 07:36 When is the right time to discuss budget and money? 09:43 How do you go about checking references in today's market?

In episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing an EQMS. In this episode, they discuss the steps to building a business case, from evaluating your requirements to getting team members on board and working around objections. Key Takeaways 01:15: How does a company start the process of evaluating an EQMS purchase? 04:25: The importance of making sure the timing is right for your company. 05:23: How big does your company need to be before implementing an EQMS? 08:10: How do you define your user requirements? 11:24: What are the allies you need internally and how do you get them on board with your project? 13:42: What are the common objections you have to be prepared for? For any questions or feedback, contact us at [email protected].

In this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for SOLABS. Key Takeaways 00:49 Why do we perform all of our implementations internally? 02:38 Is there an overlapping between implementation and the Client Success roles? 05:41 What is the expected duration of an implementation project at SOLABS and why? 08:30: Who is involved in the implementation from the client's perspective? 09:22 Read more on implementation on our Knowledge Base at docs.solabs.com 10:00 Key tips that make a successful implementation Contact Ericka at [email protected] Contact us at [email protected]

In this episode of the QM Insights podcast, Etienne is joined by Jamie Villeneuve to discuss analytics in QM10. Jamie explains Nexgen Analytics' custom report offering, what is the end goal of analytics, and what the future holds for SOLABS in this area. Key Takeaways: 00:55 Introducing Jamie and Nexgen Analytics 02:00 What has NexGen Analytics accomplished for SOLABS' clients so far? 03:00 What is the custom report offering for our clients? 06:40 What is the end goal for analytics? 10:15 Do analytics have to adapt to a company's reality over time? 12:32 What does the future hold for SOLABS in terms of analytics?

In today's episode of the QM Insights podcast, Philippe Gaudreau, CEO of SOLABS and Ericka Moore, Head of Client Success at SOLABS discuss the business highlights of SOLABS, what will be our focus moving forward, and what are the values that drive our work! Key Takeaways 02:00 Philippe highlights key achievements we have accomplished 02:58 Ericka shares some of the highlights she is most proud of at SOLABS 06:23 How is Supplier Quality Control going to be a priority for SOLABS moving forward? 11:10 We are working on supporting suppliers on both ends – whether you are auditing your suppliers or being audited yourself 11:30 Philippe presents SOLABS' company values

In today's episode of the QM Insights podcast, SOLABS' executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year. Key Takeaways 00:56: introducing Ericka, Head of Client Success at SOLABS 02:17: the SOLABS QM10 User Group Meeting will return in 2023! 04:17: Introducing Martine, Head of Quality Management at SOLABS 05:00: SOLABS is ISO 9001:2015 certified! 06:47 Introducing Kevin, Head of Engineering 08:11 We are working towards automated testing 10:22 Philippe talks about SOLABS' focus in 2023: client satisfaction! 12:38 We are working on controlled copies this year 13:32 Thank you to all our listeners!

In today's episode of the QM Insights podcast, Philippe Gaudreau, SOLABS' CEO is looking back at 2022. He discusses what he is most proud of, what changes clients can expect in 2023, and what our focus will be moving forward. Key Takeaways 00:45 – What is Philippe most proud of for SOLABS in 2022? 02:30 – We completed a 3-year backend project! 04:19 – How will the backend projects impact our clients? 06:00 - About the Client Success Assistance offering 11:00 – Where does the Learn From Experience tagline come from? Reach out to us at [email protected]

There are multiple scenarios in which companies must schedule retraining for existing documents. In this episode of the QM Insights podcast show, Etienne and Gretchen tackle those scenarios and share common ways that retraining is scheduled in QM10 by our clients. Key Takeaways 01:02 In which scenarios do companies have to set up retraining for documents? 02:26 How do some of our clients handle retraining on SOPs? 03:39 What about periodic classroom training? 05:54 For-cause retraining such as in the event of a deviation requiring an update to an SOP 09:05 If you're unsure about how QM10 could be used to handle a situation, please reach out to our team and we can put you on the right track Contact us at [email protected]

This episode of the QM Insights podcast show is focused on retrieving and approving documents by external users within QM10. Gretchen details the scenarios in which you must approve documents by external companies, how to set up their accounts based on your needs, and more! Key Takeaways 01:20 In which scenarios do a company have to retrieve and approve documents by an external company? 04:00 Are there scenarios in which companies do not create external accounts for their suppliers? 05:53 Best practices on the use of external users VS full accounts for contractors and consultants 10:00 Reach out to our team if you need assistance! Contact us at [email protected]

In this episode of the QM Insights podcast show, Etienne and Gretchen discuss how to search efficiently in QM10. This includes custom searches, common search queries in the search bar, the recent items list, and much more! Key Takeaways 01:05 Common ways to search within QM10 03:05 What types of custom searches can be set? 05:22 Using the Treeview for search purposes 06:54 Using common search queries in the search bar 09:12 Can we restrict external users from searching? 11:48 Thanks to Gretchen and to our listeners Contact us at [email protected]

Today's episode of the QM Insights podcast discusses the use of Function Roles for organizing and assigning training within QM10. This can be used as early as for the onboarding of new hires! Key Takeaways: 00:30 Introducing today's topic and guest expert 01:05 What is the role of function roles with the onboarding of new users? 03:22 Can you create different "onboarding" function roles for different job profiles? 05:58 How should users handle function roles that are no longer in use? 8:50 You must individually assign the training activities to users even if you have assigned them to their function roles 10:00 Why you should not always assign all the training in a user's roles at once 12:20 Closing thoughts & thanking our listeners Contact us at [email protected]

Today's episode of the QM Insights podcast details the use of the Document Control Process (DCR) to send training notifications. This can be used in or out of QM10, so it can be leveraged by clients who do not use QM10's training records management capabilities as well as those that do! Key Takeaways 01:18 Gretchen explains how you can use the Document Control Process (DCR) to send notifications for training 02:29 At which step will you handle training? 05:13 Checking the "no training is required" box allows you to explain that training is completed in another system 06:19 What if you have some documents that you don't need training on at all? 08:20 Gretchen shares her final thoughts on the topic

In today's episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means. Key Takeaways 00:30 Today's topic is the Review and Approval cycles 01:35 What's the difference between a Review and an Approval cycle? 02:30 Are the users in the Review cycle the same people that are going to be approving afterward? 04:00 This is much better than sending reviews by email 05:10 Do all our clients use the Review cycle and why? 08:21 Additional advice from Gretchen regarding those cycles. 09:20 Thanks to Gretchen and our listeners!

In today's episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them! Key Takeaways 00 :00 Introducing today's topic: retiring and superseding documents in QM10 01:17 What are the differences between retiring and superseding 02:22 Do traces of retired documents still exist within the software? 03:40 Can you bring a document back if it ever becomes relevant again? 05:36 How often do our users use superseding instead of retiring documents? 07:32 What happens to training related to a document when you supersede it? 09:15 A couple tips for our users. 10:18 Thank you to our listeners!