When a Major Airline Gets it Wrong with Cori Solomon, President, International Food Wine and Travel Writers Association
SoCal Restaurant Show · Andrew Harris and Andrew Gruel
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Show Notes
How should a major USA airline handle a long delay due to a series of mechanical issues? Isn’t being transparent with the passengers by keeping them informed of the delays key? Well, maybe not…
Cori Solomon a wine and travel journalist and President of the International Food Wine and Travel Writers Association (IFWTWA) joins us to chronicle her recent experience journeying from New York to Los Angeles ahead of some bad weather.
So far the airline has provided a $100 credit for a future flight. Cori suggests that this “gesture” is inadequate for what she went through including extra out-of-pocket expenses. If there is a epilogue to this experience we’ll report it.
Yes, be sure to fasten your seat belt and wait, and then wait some more…