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Service Industry Success

Service Industry Success

200 episodes — Page 2 of 4

150. Do This so You Can Better Tell Your Story Later

One day you are going to want to tell your success story.Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier.And if you also do this, I promise your future self will thank you for it.Tune in to see what it is.Get more at: https://www.serviceindustrysuccess.com

Jan 23, 202421 min

149. Is Your Training Creating the Outcomes You Want?

Training is expensive.So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI.But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in training.Tune in and I’ll tell you why I think that happens, and how I overcame this serious problemGet more at: https://www.serviceindustrysuccess.com

Jan 16, 202420 min

148. What is Leadership?

Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic.But what is leadership?Tune in and I’ll tell you how I define it.Get more at: https://www.serviceindustrysuccess.com

Jan 9, 202422 min

147. How You Are Crushing it!

You are crushing it. Yes you.Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it.Tune in and I’ll tell you how I know you are making more progress than your peers.Get more at: https://www.serviceindustrysuccess.com

Jan 2, 202416 min

146. The Impact of Big Companies Buying Your Competitors

There is a trend we can all clearly see of large investment groups buying smaller service companies.What is this going to mean for you?Tune in and I’ll tell you what I think.Get more at: https://www.serviceindustrysuccess.com

Dec 26, 202321 min

145. How to Tell if Hope is Our Strategy

We all know that hope is not an effective strategy.Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth.So how can we tell if the outcome we want is likely or just a hope or a wish?Tune in and I’ll share the test I use.Get more at: https://www.serviceindustrysuccess.com

Dec 19, 202313 min

144. Things We Tell Ourselves That Cripple Our Growth

There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress.Changing how we use and react to these phrases will make a world of difference.Tune in to hear what they are.Get more at: https://www.serviceindustrysuccess.com

Dec 12, 202314 min

143. The Two Greatest Lessons I Think Charlie Munger Shared

Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old.Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners.Tune in to hear what they are.Get more at: https://www.serviceindustrysuccess.com

Dec 5, 202317 min

142. A Case Study on Poor Communication

We all know how important effective communication is. It can literally make or break our business.Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it.How do we know our company is communicating at the level we would like?Tune in and I’ll tell you how I go about figuring this out.If you would like to join Brian's new group for solving your growth and employee problems, just send an introductory email with the subject "$97 group" to [email protected] more at: https://www.serviceindustrysuccess.com

Nov 28, 202321 min

141. What Will the Future You be Thankful For?

It’s Thanksgiving, so of course it’s a good time to talk about being thankful.One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for?Tune in and I’ll explain what I mean.Get more at: https://www.serviceindustrysuccess.com

Nov 21, 202316 min

140. Who You Should, and Should Not, Listen to

There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given momentThe right advice can save you, and the wrong advice can set you back months or years.How can you know who to listen to?Tune in, and I’ll share the test I rely on the most.Get more at: https://www.serviceindustrysuccess.com

Nov 14, 202317 min

139. The Companies That do not Adapt on This Will Not Survive the Next Few Years

It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”.But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it.Tune in and I’ll tell you what it isGet more at: https://www.serviceindustrysuccess.com

Nov 7, 202320 min

138. This Kind of Delegation is the Key to Freedom

Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom.Time freedom. Financial freedom. The freedom of being their own boss.And there is one thing that provides more freedom than any other.And of course, we are resistant to it, which is why it’s so hard.What is it? Tune in to find out!Get more at: https://www.serviceindustrysuccess.com

Oct 31, 202317 min

137. My Selfish Reason For Figuring Out What's in it for the Employee

As a business owner, I spend a lot of time trying to figure out what’s in it for the employee.Some would say too much time.My motivations are not as altruistic as my critics think.In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish.Stay tuned and I’ll explain what I mean.Get more at: https://www.serviceindustrysuccess.com

Oct 24, 202319 min

136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?

Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on.It’s also one of the most important.For many, it’s the thing they are perpetually going to get to next week – like a diet.Today, we will go over many of the ways not having our procedures in place is costing us all tremendous amounts of money each day and each week.Get more at: https://www.serviceindustrysuccess.com

Oct 17, 202325 min

135. A Common Leadership Mistake That Absolutely Fights Human Nature

One of the things we can do that absolutely makes our lives more difficult is to ignore human nature.Life is so much easier when we work with human nature, rather than against it.Today, I’m going to talk about a mistake I often made early in my career, which is common among supervisors, managers, and even business owners.In my opinion, this one mistake costs an obscene amount of wasted time, energy, and money.Stay tuned to hear what it is.Get more at: https://www.serviceindustrysuccess.com

Oct 10, 202326 min

134. Your Biggest Competitive Advantages Over Big Companies

Sometimes it can feel like big companies have all the advantages.And they do have very real advantages, to be sure.But their size also provides massive opportunities for smaller companies – especially if we know what those are.This week I share what I think are some of the biggest ways we can use their size to our advantage.Get more at: https://www.serviceindustrysuccess.com

Oct 3, 202319 min

133. You're Doing Better Than You Think

Being a business owner can be frustrating, even infuriating.We can often feel alone and isolated.And it can appear from our vantage point that everyone has it figured out except for us.But is that really true?Tune in and I’ll share what I've learned about this.Get more at: https://www.serviceindustrysuccess.com

Sep 26, 202315 min

132. Ineffective Talking and Selling Points

If we want to grow, a question we must continue to ask ourselves is:“Do our talking and selling points emphasize what we do, or how we solve our customers problem?” Tune in and I’ll explain what I mean!Get more at: https://www.serviceindustrysuccess.com

Sep 19, 202315 min

131. When to Trust Your Marketing Provider and When to Push Back

For many, marketing is once again becoming a part of our business to which we must pay attention.Keeping our people busy is not a gimme like it was a year ago.When revamping or relaunching marketing campaigns, it’s critical to know when to trust our marketing provider and when to push back.In this episode, I’ll share my thoughts on how to do this effectively.Are you ready to solve the most immediate problems in your company?Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Sep 12, 202322 min

130. Balancing Customer and Employee Needs

Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any otherWhy did it make my life easier?Because we got out in front of a topic that most of us avoid, while simultaneously spending countless hours addressing Tune in to see what I mean!Are you ready to solve the most immediate problems in your company?Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.

Sep 5, 202319 min

129. Ya, but This Generation is Different... OK. So now What?

One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees.And there is no question they have different values and priorities than many of us did.So how do we handle this?Tuned in and I’ll tell you what worked for me.Are you ready to solve the most immediate problems in your company?Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Aug 29, 202321 min

128. How do You Know When Training Has Been Successful?

Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner the ability to delegate decision makingTune in and I'll share how I went from struggling with teaching and getting buy-in to becoming very effective over the years.Are you ready to solve the most immediate problems in your company?Is it time for you to learn the strategies to grow and scale your business so you can have both the money and time you dream of?Are you tired of feeling alone, and wish you could be around other business owners who will 'get you' and understand exactly what you are going through?If so, come check out my Service Business Academy membership, where you can ask about, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject. Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Aug 22, 202319 min

127. Is it Appropriate to Fire Customers?

We work our tails off, and spend a tremendous amount of time and money to find customers.Yet despite our best efforts, sometimes it just feels like it we can’t please them all.But is firing them the right answer?Tune in and I’ll tell you what I think!Are you ready to solve the most immediate problems in your company?Is it time for you to learn the strategies to grow and scaleyour business so you can have both the money and time you dream of?Are you tired of feeling alone, and wish you could be aroundother business owners who will 'get you' and understand exactly what you aregoing through?If so, come check out my Service Business Academy membership,where you can ask about, and we will immediately solve, the most pressingproblems you are facing RIGHT NOW.Plus, you’ll be part of a group of people who know exactly what you are going through in a way that even your family can’t quite understand.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Aug 15, 202319 min

126. Why Decisions Should be Made at the Lowest Possible Level

What is your strategy for how decisions should be made in your company?More importantly, if asked, would your employees be able to explain your company’s decision-making strategy in a way that matches yours?Why does this even matter?Tune in and I’ll share why I think it matters a lot!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Aug 8, 202322 min

125. What it Costs to Get the Freedom You Want

We all want freedom. That’s probably why you started your business in the first place.But truly getting freedom is a lot less common than becoming a business owner.Why is that? I think it’s because it costs us the one thing we want most in life.Tune in to see what I mean!To purchase your own copy of my book, SERVICE INDUSTRY SUCCESS, from Amazon, so you can learn the exact strategies of developing a team that you can trust that I learned from my mentors, go to sisthebook.com today.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Aug 1, 202322 min

124. The Two Biggest Mistakes We Make When Making Any Improvement

Our entire journey as business owners is solving problems and making improvements.What if I told you there are two major mistakes that, when made, almost always lead to failure in solving a problem or making an improvement?There are two that stand out more than any other, and in this episode I’ll tell you what they are.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jul 25, 202318 min

123. The Number One Way to Improve Performance on Anything.

There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions.So what is the best, least expensive, way to improve performance on anything?Tune in and I’ll tell you what I think it is.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jul 18, 202321 min

122. What are Cost of Goods Sold Expenses and Why Does it Matter?

The terminology. The rows and columns. The crunching of numbers.You either love spreadsheets and financials or you hate them.There is rarely anyone in-between those extremes.Today we are going to take a dive into financials and explain cost of goods sold expenses.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jul 11, 202321 min

121. What is Really Holding You Back?

Running a business can be overwhelming.There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected.When we get stuck, there is something that we need to clarify so we can get unstuck as quickly as possible.Tune in and I’ll share what it is.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jul 4, 202317 min

120. The Three Types of Employee You Need to Know How to Fire

Firing an employee is one of the absolute worst parts of managing people.The only thing that can make it even worse – for everyone involved - is doing it incorrectly.In this episode, I’ll cover the 3 types of employees you need to know how to fire and some tips on how to do it.Prefer to have video, rather than just audio? You can find all of these podcast episodes, plus other bonus content on our www.rumble.com channel. Just search for 'Service Industry Success'.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jun 27, 202322 min

119. A Critical Sales Skill That is Rarely Talked About

There are more books written on sales than just about any other topic.And, almost certainly, you know how to sell your service better than I ever will.So, it’s rare that I talk about sales. But there is one skill that is rarely talked about, which can make or break any sale.And because it’s rarely talked about, I’m going to cover it.Tune in to hear what it is.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comYou can also schedule a complimentary Success Session with Brian to tackle your most pressing problem at: https://calendly.com/success-session-with-brian/45min

Jun 20, 202316 min

118. The Costly Assumption We Make About Our Leaders and Managers

Getting the right leadership team in place is crucial if you want to be able to step away from your business – whether for a long weekend, a vacation, or permanently.More than any other, there is one mistake we generally make about our leaders and managers, that is the most costly.Tune in to hear what it is.Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jun 13, 202318 min

117. Which Costs More: Insufficient Skills or Misaligned Values?

Which is more expensive – a lack of experience, knowledge, and skills or misaligned values?Tune in and we’ll break it down!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Jun 6, 202326 min

116. When is a Procedure Appropriate?

Of the many popular ideas that have emerged over the last 25 years in business, it would be hard to find one that has been more helpful and confusing than getting our procedures in order.In this episode, I hope to clarify a key question: When is a procedure appropriate?Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW. To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about my training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with me to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

May 30, 202327 min

115. Perhaps the Biggest Obstacle to Delegating Decision Making

We all know that ultimately, to grow a company that can run without us overseeing every critical detail, we must get to a point where we can delegate decisions.Sounds easy. And of course, it’s not as easy as it sounds.But there is one thing that I think holds business owners back more than any other.Tune in to hear what it is!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-ses

May 23, 202317 min

114. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 5

Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.Tune in to hear about the one that probably costs us more money than any other!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-ses

May 16, 202321 min

113. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 4

Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.Tune in to hear a concept we take for granted, but when we are wrong can cost us dearly!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

May 9, 202317 min

112. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 3

Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’m covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.Tune in to hear a critical topic we must be mindful of, but is almost never talked about!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.To get the Zoom and other details, just send a quick, introductory email to [email protected] with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

May 2, 202319 min

111. Five Rarely Discussed Understandings We Should Have About Our Customers, Part 2

Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.Tune in today to hear about a massive one!To try my new group - providing immediate problem solving - at no charge, just send a quick, introductory email to [email protected] with the word “group” in the subject line.For those of you in Washington state, I’ll be speaking – along with professional keynote speaker Nancy Giacalone and Bob Donegan, the President and CEO of Ivar’s (yes that Ivar’s), on May 4th at the McGavick Center in Lakewood. Get your tickets at southsoundbusinesssummit.com. Tickets are only $47. Just hearing Bob Donegan talk about the 13 principles Ivar’s used to navigate the Covid lockdowns is worth $47. Get your tickets at www.southsoundbusinesssummit.com today…Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Apr 25, 202323 min

110. Rarely Discussed Understandings We Should Have About Our Customers, Part One

Do our processes, training, and marketing really align with what our customers care about most?In this short series, I’ll cover some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.Tune in to hear the first one!To try my new group - providing immediate problem solving - at no charge, just send a quick, introductory email to [email protected] with the word “group” in the subject line.For those of you in Washington state, I’ll be speaking – along with professional keynote speaker Nancy Giacalone and Bob Donegan, the President and CEO of Ivar’s (yes that Ivar’s), on May 4th at the McGavick Center in Lakewood. Get your tickets at southsoundbusinesssummit.com. Tickets are only $47. Just hearing Bob Donegan talk about the 13 principles Ivar’s used to navigate the Covid lockdowns is worth $47. Get your tickets at www.southsoundbusinesssummit.com today…Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Apr 18, 202323 min

109. How Often Should You be Working 'On' Your Business Rather Than 'In' Your Business?

Among the many things most of us have heard over that last several years is that we need to be working 'on' our business not 'in' our business.What does working ‘on’ our business mean, and how often should we be doing it?Tune in to find out!Come see Brian, professional keynote speaker Nancy Giacalone, and Ivar's President and CEO Bob Donegan on May 4th at the McGavick Center in Lakewood, WA. Tickets are only $47 at www.southsoundbusinesssummit.comGet your free copy of the Service Industry Success Path so you'll know what to focus on right now in your business at www.serviceindustryguide.com.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Apr 11, 202319 min

108. The Pendulum is Reversing

It’s becoming more common to hear people talking about their phones ringing less. Some business owners are getting concerned about the volume of work they have.Things are changing. What does that mean for your business, and how can we prepare?Tune in to find out!Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Apr 4, 202324 min

107. If I Give up Control, What Will be My Identity?

Giving up control is hard.Removing ourselves from this role in our company that is deeply associated with our entire identity can be nearly impossible.Unless…Unless what?Tune in to find out!Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Mar 28, 202319 min

106. The Path to Holding People Accountable

Many of the business owners express a frustration with not being able to hold their employees accountable to the degree they would like.There’s no question, the current labor situation has created some challenges.In addition, in many cases we are trying to achieve accountability well before it is likely to work.Tune in and I’ll explain what I mean.Schedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min You can learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.com

Mar 21, 202316 min

105. How Much Training is the "Right" Amount?

In this episode we will talk about another of the more common questions I get asked: “How much training is the right amount for non-technical skills?”I am referring to training on the skills that reduce the customer complaints, confusion with our team, and unnecessary stress for you - the business owner.I have definite thoughts on this topic so tune in to hear what they are!Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Mar 14, 202324 min

104. Two Things That Will Fix Most of Your Process Failures

Everyone gets tired of facing the same process-related problems over and over again.We fix a problem, and then weeks or months later, it pops back up as if we never addressed it at all.Today I’m going to talk about 2 of the most impactful actions we can take to stop this pattern.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Mar 7, 202323 min

103. Following Up On Revenue Opportunities

There are still some companies with more work than they can get to, while others are beginning to see a slowdown.Nobody knows when the next recession will come, or to what degree it will negatively affect any particular industry.But even without a recession, it’s inevitable that one day we will want more work or customers than we are currently getting at that moment.Today, we will talk about how we can find revenue opportunities that we already possess and control.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Feb 28, 202328 min

102. Some Solutions to Your Hiring Problem

Hiring continues to be a massive challenge for many service businesses.Today, I’ll talk about a few things that we can do to simplify this challenge as well as increase our chances of finding someone to fill our position.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Feb 21, 202328 min

101. I See Your "Building Trust" and I Raise You

What if I told you that I think how most of us are explaining and teaching “building trust” is all wrong.Well.. I really do think that, and in this episode, I’ll explain what I mean.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

Feb 14, 202320 min