Your Salon Team Chapter 18 - Who owns the clients
Your Salon Team Chapter 18 - Who owns the clients
Salon Conversation with Lisa Conway · LISA CONWAY
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Show Notes
Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business.
In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats away at your business like white ants and how a few smart, honest conversations can save your client base (and your sanity).
If you’ve ever lost a team member and watched clients walk out behind them, this is a must-listen.
I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.