Doug Noll - Understanding and dealing with conflict

Whatever the size of a dispute, the issue at hand is usually not the problem. People generally prefer peace so only involve conflict if they feel there is no other way to get resolution. As we are not generally trained in ways to resolve conflict it is difficult to know how to deal with anger or upset without being triggered yourself. One of the key foundational skills of life therefore is learning how to listen to other peoples emotions. This can help in developing an emotional database and provides a way of avoid the trigger that causes getting upset or anger when someone starts yelling at us.