Private Practice Owners Club

Team buy-in means a significant number of people become greatly involved in making your company or organization perform well. If you tried to implement this change without success, then Arlan Alburo, PT, DPT, MTC has you covered with his thirteen-step process. As the CEO, Chief Content Officer, and Co-Founder of Orthopedic and Balance Therapy Specialists, he saw to it that he is leading the company in the right direction. In this episode, he explains each of the steps one by one, and intricately shares how he convinces his team members to buy-in the new programs and procedures. He teaches us how we can align everyone on the same page and optimize plan implementation. Arlan’s thirteen-step secret incorporates objective data, proper planning, tracking, and (maybe most important) team input. Following the process will surely increase your rate of success.   Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Going through the interview or hiring process is much like courtship. When you are really smitten by the right person, you can become a nervous wreck and bumble the job offer process. Brian Weidner of Career Tree Network is back on the podcast to share even more wisdom on successfully recruiting and hiring your next PT. He shares some successful actions that you can take to increase your odds of getting a “Yes!” when you put an offer out there. You’ve moved the ball this far down the field, be sure you get it across the goal line!   Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Transitioning from one profession to another takes a lot of courage, preparation, and experience. Kevin Kostka, DPT, PES is a great example of someone who has excelled in the different aspects of professional growth and successfully transitioning to the next phase – from a high-achieving student (four college degrees) to specialized physical therapist (co-wrote a book) to successful PT owner (five clinics and counting). Each transition requires learning new skills, but becoming a successful business owner can be especially difficult for PTs since they typically have no prior business training. Therefore, as Kevin shows, it’s imperative to invest time, money, and energy into developing a business owner’s mindset, learning what tools are necessary to be successful, and what actions are most. Like many of us, Kevin also learned a little bit through the school of hard knocks, but hopefully you won’t have to if you intentionally transition into your ownership role.   Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

As a business owner, one of the most fundamental aspects to have if you want to grow, improve, and be successful is a vision. Our guest, Travis Robbins, PT, learned the importance of creating a vision the hard way. He spent years going deeper and deeper into debt while building a multi-clinic PT company, never really looking for a way to get profitable. However, once he hit rock bottom, he decided he had to do something different. What did he do? You’ll have to listen to the podcast to find out (hint: reach out – step out – network)! Nonetheless, once Travis got in the right mindset and developed a vision for what he wanted to achieve with his company, he has since been profitable and has the stability and freedom he couldn’t envision before. The owner’s #1 job – create and hold the vision for the rest of the team to look to. Once you get their buy-in, you’ll have all hands on deck to see that your vision comes to fruition, but a clear and compelling vision has be there first because no one else is going to create it for you.   Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Developing a winning team is crucial for an organization or company to reach its goals. Craig Phifer, PT, the CEO of Rehabilitation and Performance Institute of Evansville, IN has put systems, rubrics, and filters in place to REALLY hone in on the successful characteristics and traits of the top performers in his company. Plus, his company’s focus has been on providing his team the autonomy and support to pursue their individual dreams. Putting these two focuses together has allowed RPI to create a culture of aligned individuals looking to significantly affect their community – and they’ve done that! They’ve grown to five clinics in three years and will continue to grow, considering the incredible team members they are developing to take more responsibilities. Plenty of insight in this episode! Get your pen and paper handy.   Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

This week, Stephen Rapposelli, PT hijacks the show and turns the tables on the host! Stephen noted early on in his conversations with Nathan Shields that he hasn’t shared enough of his ownership journey with the audience, thus he pushed to take over the podcast and ask Nathan and Sean Miller exactly how they went from individual clinic owners to selling their clinics to Empower PT last year. Stephen asks some specific questions about the how’s, why’s, and what’s that. Hopefully, in this episode, Stephen fills in some gaps and give you a little insight into the PT clinic sale experience. Sean shared all of his wisdom as well to add some great insight into the cycle of PT clinic ownership.   Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Burnout is an overwhelming form of exhaustion which can happen to anyone especially those in the workforce. Lucas Briggs, DPT has unfortunately, at a young professional age, already had to deal with the consequences of burnout. Stresses stemming from work, social environment, and home can all accumulate at any given time and show up in many different ways. As leaders, it is imperative that you take care of yourself because without your leadership and vision, the company will falter. As the saying goes, the pace of the leader is the pace of the pack. We talk with Lucas about how to identify when you’re feeling burnout or overwhelm so you can manage it appropriately and handle it before it gets the best of you and those around you. Not only that, but it behooves you as a leader to recognize when your team members are experiencing burnout as well. What are you doing in your company to minimize stress, recognize patterns of stress, and give you and your team members outlets for rejuvenation? You’d be surprised how spending a little effort in this area will improve retention and cultivate the culture that you are looking for. Employees in this generation need to know that you care and are willing to promote their balanced lifestyles. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Paul Martin has been dealing with mergers and acquisitions in physical therapy since the turn of the century, so he knows the market. However, things are different now than they were even five to eight years ago. Today, Paul shares what you need to know if you’re looking to sell in this environment, and what you should know about the current industry even if you’re not thinking of selling. As an independent owner, you should recognize what’s going on in your local PT space – who is getting acquired, what acquiring companies are looking for, and where they might be going next. These are things that will keep you abreast of the industry and where you fit so you can make sound decisions. Even if you’re not looking to sell, consider some of the things discussed here so you are maximizing the value of your practice and be ready to sell at any given time. You’re going to exit someday, so be prepared. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

An organization needs to adhere to its values in order for growth to thrive. Stephen Rapposelli’s turning point in his clinic came when decided to implement some structure and identify what his company stood for and how they got things done. As you’ll hear in his story, once he and his team decided to clarify their core values and begin working, hiring, firing, evaluating, and championing their values, the productivity, culture, and profits significantly increased. It’s never too soon to introduce, implement, and live by the values you crystallize with your team. What this does for you is it gives you and your team an automatic decision matrix by which they can make their own judgment calls without you and be right 90% of the time. In this episode, Stephen details exactly how to decide on your company values, how to utilize them going forward, and how to hold your company accountable to them. Discover these great, fundamental wisdom for business owners to obtain your goals in business. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

How do you work 60 hours a week and still grow your practice? This is an issue at the heart of PTO Club’s target audience, and Dr. Jamey Schrier, PT joins us to talk about it. Jamey is the Founder and CEO of The Practice Freedom Method, a business training for physical therapists who want financial prosperity and a better quality of life. Running a practice involves a ton of responsibilities and demands on you, so how could you possibly achieve your dreams? Join Nathan Shields and Jamey as they identify the steps to achieving your goals and dreams. Listen to the end to get a discount to attend Jamey’s first conference later this year. Put the discount code “ptoclub” when registering for Jamey’s conference to get an additional $100 off of your registration fees. It’ll be worth it! Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Networking, when leveraged correctly, can be a huge boost to your personal and professional life. Jarom Schmidt is not only an example of that, he wrote a book about it called Networking: From College to Career. He is a natural networker and his professional life has shown the benefits of it. Today, he shares with us not only why we should intentionally network, but also how to do it and do it well. Remember, “It’s who you know, not what you know.” In this episode, learn how you can step out, reach out, and network. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

There are opportunities out there that we can and should take advantage of to improve our practice. Looking for these opportunities from a unique perspective, Heidi Jannenga, PT, DPT, ATC is back to discuss the results of WebPT’s “The State of Rehab Therapy – 2019” and takes on the challenge to address the obstacles and detriments to the profession. As Heidi breaks these down, arm yourself with the data to work from and grow your clinic’s value. In this episode, look into solutions you can possibly do with student loan debt, stagnant salary and insurance issues, and regulations and documentations. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

As important as it is to have a good relationship with your patients, it is also very necessary to put attention to elevating relationships with physicians. Clinic Director at Therapeutic Associates Physical Therapy, Matt Booth, PT, DPT has created an ideal model for collaboration with local physicians by establishing a peer-to-peer relationship through the FDM (Fascial Distortion Model) techniques. Also the Cofounder of the Fascial Distortion Model Academy, Matt teaches this technique to physicians across the world and locally. Since then, the FDM approach has changed his marketing strategy from a “here’s what we provide mentality” to a “how can I help you and your patients” mentality. In this episode, discover what FDM is, why this model can enhance your relationship with local physicians, and how it has become a very successful marketing strategy. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Is it easy for you to find a good, qualified physical therapist? If so, this episode isn’t for you. Congratulations! For the rest of us, recruiting quality physical therapist is a chore, and not an easy one at that. Will Humphreys, PT has found a way that’s been successful for him. Over the years, and now as the VP of Talent Acquisition and Development at Empower PT, he has developed a way of helping physical therapists come into or stay out of our companies. Realizing that not everyone is a fit, his recruiting style is based on being of service to any and all physical therapists. He wants to help them get to their next job, whether that’s with his company or another, and with that mindset and a focus on relationships, he’s created a powerful recruiting program that stabilizes his company. The loss of an employee is no longer a significant upheaval but a transition to the next top-qualified candidate. Join us and learn from the recruiting maestro. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Shaun Kirk, PT is back! Our last interview with Shaun has been the most listened-to episode of the podcast over the first year, and he’s got more to share! He discussed the six areas of practice that all owners need to be aware of in our first episode. In this episode, Shaun shares with us the three areas of provider production that need to be addressed. It’s easy to see when a PT in your practice is doing well with patients – the patients are getting better, they’re creating good bonds with patients, and their patients are happy. However, that’s not all they need to do. Their relationship with the patient means nothing if they’re not documenting and coding appropriately, two areas that will hurt you more than it hurts them if they fall short. Be sure to track all three of these areas as they could disrupt the integrity of your clinic and leave “holes in your bucket.” Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

No business can level up their patients’ experience if they don’t understand the customer’s journey. The host of Healthcare DisruPTion Podcast, Jerry Durham, PT, has built a reputation in the PT industry as an outspoken expert who sees things with a different perspective. Jerry and his partner, Sturdy McKee, decided to take their physical therapy practices out-of-network before it was trendy or even a consideration for most PT owners. However, because of his view on things, he has also turned his experience and outlook into an opportunity to share what it takes to create the clinic and business that you ultimately want for your patients’ experience. As he takes us through the lifecycle of a patient and their interactions with the physical therapy clinic – from the initial call through the billing cycle – learn about the essential roles of the front desk and the ten-point checklist if you aspire to hire the right person and empower them to be successful. On the side, find out the difference between customer experience and customer journey, and understand the customer lifecycle. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

It’s been a year! I can’t believe that I’ve made it this far and the guests I’ve been able to have on the podcast! I’m really proud of the content that we’ve been able to share, it’s invaluable to PT owners (if I do say so myself). There are some episodes that stick out, and we’ll discuss those today. There are also some things that I’ve learned which I’ll share as well. In order to do that we’re switching seats – I’ll be the guest and my friend and partner, Will Humphreys, will be the host. Thank you for your support and wish us luck in the next year! Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

The common way of thinking when it comes to harnessing and mastering our craft is through continued education. However, for those of us whose time is not really on our side, it is not that efficient to take more and more courses while expecting to grow any time soon. Creator of coach and consultant companies called PT Builder and Smart Success PT, Greg Todd, PT took a U-turn after spending years trying to master being a PT the conventional way. Greg later learned that the path to greater financial reward and more freedom to spend time with his family is achieved not by improving his traditional PT skill sets but through improving his values in his clinic by developing his leadership skills, marketing ability (communication), and the vision for his company. Since then, these non-traditional skills have helped Greg achieve all the goals he wanted. He shares the journey and steps he took that will inspire us to move our way faster to wealth, stability, and freedom. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Some businesses struggle with connecting and keeping patients, especially in the PT industry. The secret to this is always being able to create an excellent customer experience. David Self, the Director of Product Strategy for the software company, Keet Health, shares what he learned from the internet software realm and how it can be incorporated into the physical therapy business. Focusing on making the treatment experience for provider and patient more comfortable, basic, and easy, David uncovers the top hacks in achieving more exceptional results for your business and maintaining personalization without destroying efficiency. Discover how technology is positioned in the PT industry and learn why it is crucial to market your brand assets. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Have you ever dreamed of what life would be like if you didn’t have to deal with insurance companies? The vision is beautiful, isn’t it? Thankfully for pioneers like Dr. Aaron LeBauer, PT, DPT, we know that it’s not just a far-off dream but is an obtainable reality. Aaron has never worked in anything besides a cash-based practice outside of his internships, and thus knows the details that guarantee success in that setting. It’s a different mindset and takes some work, but it is doable. Aaron was kind enough to be interviewed on my podcast but also has his own, The CashPT Lunch Hour, where he shares more details about his experience. Check it out! Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

One of the primary concerns of many private practice owners is acquiring new patients. Breaking down all the process and costs that entails, Steve Stalzer, co-founder of 8150 Advisors, is back to help us as he finishes off this two-part interview on growing your own private practice. This time, Steve shares the ROIs of marketing – how to easily break down the monetary efficiency of our marketing efforts and what it actually costs to procure a new patient. This may take a bit of work, but Steve makes it all easy as he guides us with gathering the data and going through the assessments needed for the least amount of cost that can produce more patients. Grow your practice strategically and systematically. Follow Steve while he talks about having a solid foundation of established P&Ps, leadership, and finances of a company. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Kim Rondina, DPT of Wisdom PT Coach, knows what it’s like to develop leadership teams and build a thriving practice as she’s done both successfully. However, as she coaches and trains PTs and their bosses, she is noticing that there can frequently be a gap between what the PT and owner are wanting from each other. What she notices is that if the owner, the leader, will take the time to really listen to their therapy team and tap into their strengths, dreams, creativity, and desire to succeed, they will get more out of their teams, work together to attain clinical and individual PT’s goals, and develop a team that is dedicated to the vision and mission of the owner. Creating that kind of environment can become a powerful purpose that drives growth, retention, and recruiting. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

To achieve the best results for your business, you should be more innovative and open to new ideas in creating systems that would make your staff and your client’s life easier. Owner of Total Motion Release, Tom Dalonzo-Baker spent years developing his physical therapy skills to the benefit of his patients and staff and, intuitively, took those same systematization procedures to overhaul his front desk and billing operations. A physical therapist for over twenty years, Tom uncovers everything we need to know about Total Motion Release – how he duplicated himself by working with his PT’s to align their care throughout his facilities, the three rules that changed the lives of their patients as well as their clinic’s system, and their wellness pyramid and progressive goals. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Dr. Tim Thorsen, DPT has had a lot of success in gradually expanding and stabilizing his physical therapy company. Although he had done that in many different ways, Tim had found how it was when he relied on the right people, who are aligned with his company, that he has been most successful. This goes back to Jim Collins’ Good to Great principle – first who, then what. Tim shares how he applied this in his company and gives great insights on topics from expansion, good and bad debt, and renting versus owning your building, to orthopedic residency and health care options for employees. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

After sharing his professional story, Steve Stalzer, PT is back for the second time to tell us about the valuations of physical therapy clinics and the three factors that can improve our EBITDA. As founder of 8150 Advisors, a PT consulting firm, Steve has guided owners across the country how to calculate and improve the value of their private practices. In doing so, owners have created businesses that not only provide them greater profits but also greater stability, freedom, and a solid platform for growth. Steve breaks down the strategic steps of improving company valuation so you can maximize returns and set yourself up for your eventual exit. Proving how he is a valuable resource to have, Steve shares the tricks of the trade when it comes to creating long-term value. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Owner of Crom Rehabilitation, Dr. Roy Rivera, Jr., PT, PhD, DPT, MCHES isn’t a social media expert. However, he has leveraged social media and his clinic’s specialization to become the number one result on Google and Yelp for “Houston Physical Therapy.” Considering how huge Houston is and adding that to the fact that Roy has only been in practice for four years, this feat is undeniably amazing. Roy tells us how he did it. Contrary to what you might expect, it isn’t difficult. He shares the ways he generated positive reviews while talking about the importance of getting clarity on your growth strategy. Roy takes us into his own journey from quitting a job to securing financing to build his next clinic. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Puff Daddy’s iconic song goes “It’s all about the Benjamins!” That is why if you’re going to work hard, be sure that you’re getting paid for it because you have value. Unfortunately, not all PTs realize this. They do not like dealing with the numbers and billing headaches. This is where Kevin Cappel of Jet PT Billing comes in. Moving from PT ownership to consulting to starting his own PT billing company, Kevin definitely knows his way around the ins and outs of PT. Sharing his knowledge and expertise, he talks about the best billing and financial policy practices for the small practice owner. He also shares some of the expectations he has of his billers and what PT owners need to do to maximize their reimbursements. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Deciding on an EMR (electronic medical record) or switching to a different EMR is a huge undertaking, one that will take you at least six months to groove into your company, along with the associated tears, cursing, and bleary-eyed late nights screaming at your laptop. There can definitely be a love-hate relationship with them since none of them are perfect and we rely on them so much. In this episode I decided to ask four of my friends about the pros/cons of their EMRs and give you insight into the in vivo experiences of each. There are many more than four out there, and we’ll be doing a Part 2 eventually. If you’re wondering if “the grass is greener,” listen to what these owners have to say about their software. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Dr. Jamey Schrier is back, and this time he’s on a tear! He is the Founder and CEO of The Practice Freedom Method, a business training for physical therapists. Jamey is not one to hold back and he’s got a few things on his mind about some of the common refrains we hear in physical therapy – things regarding quality time and patient care, the need for continuing education, the PT down the street being our competition, and a lot more. Jamey talks into each myth, and proceeds to dismantle them one by one. It’s a great episode to compare his thoughts to yours on the same ideas that float around in our profession. Maybe you’ve spoken into some of the myths and believed them yourself. If so, check out the episode and see if Jamey can change your mind. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Jerod Bowen, PT has spent the past nine years dealing with start-ups, sales, and acquisitions of different healthcare specialties – physical therapy, family practice, chiropractic, surgical centers, etc. Along the way, Jerod’s been able to witness the trends and, thus, has a great perspective of what’s coming for physical therapy. As he sees it, we’re at the “tail end” of what’s been happening in the healthcare industry, and that is larger organizations and networks will grow their entities in order to cover the whole continuum of care. In addition, they’ll be looking to save costs in a value-based model. That means that they’ll be looking to add more and more physical therapy especially since they are incentivized to provide more cost-effective care. We know we’re the key to that! Whether you’re looking to sell your clinic or not, you need to be aware of the changes that are coming. The way you’re operating your business now won’t be the way you’re operating your business ten years from now. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Matt Esrick, DPT is a “long-time listener” and reached out to me regarding some of the content of the podcast. Matt’s a new clinic owner (less than a year) and, although he has an MBA, he still has some issues that he has to deal with – marketing, building relationships with physicians, and establishing himself in a crowded marketplace. John Woolf, PT has been a recent guest. When I told him about Matt’s situation, he asked if we could talk to Matt about some of his issues and just push “record.” I thought, “Great idea!” Here is the recording of our conversation. Matt was willing to share a little about his practice and the issues he’s having, and was kind enough to listen to the advice and feedback we were willing to provide. My challenge to you, the listener, while listening, consider how you would coach Matt. As you scale, you will need to coach others – directors, VPs, supervisors, PTs. Start developing your coaching ears and consider what you would do/say to help someone in Matt’s situation as if he was your employee. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Brian Weidner, President and Co-Founder of Career Tree Network, has been a resource for companies looking for PTs for over a decade. Rather quickly, he figured out that if you’re looking for a PT, you have to be constantly active and working your recruiting plan. Most PTs like where they’re working and aren’t necessarily looking for their next job. However many are what Brian would call “passive” applicants, looking to just “see what’s out there.” If you’re not able to successfully land a new grad or happen to catch a productive PT in between jobs, then these are the applicants that you’re most likely trying to attract. How do you grab their attention? What do you say in your ad, and what do you focus on? Are there any other ways to advertise besides online ads? Brian shares with us the secrets to getting PTs attention and in your door. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Robert Brown, PTA, is one of the few PTAs in the country who owns a physical therapy clinic, plus he is the first PT clinic owner that I’ve interviewed who purchased his practice. Wouldn’t you know, just like any other PT clinic owner, he came across the same issues related to culture, staffing, growth, recruiting, and billing that any de novo clinic has experienced. You may think that since Rob purchased the clinic that some of those issues were easily overcome. You’d be wrong. Changing the culture and introducing new policies and procedures while focusing on growth ended up taking years to do, along with plenty of headaches. However, once he got rid of everybody from the team he inherited, except one, he finally turned things around and saw a great increase in business (84%!) from 2017 to 2018. Listen to the podcast to figure out what it took for Rob to overcome and succeed. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Michele Kehrer, PT, comes to us as an owner who has been through some incredible tragedies in her life and, while overcoming those tragedies, concurrently established a thriving niche PT practice. Now she looks at life and business ownership through a different lens. Everyday is full of gratitude. Little “issues” are quickly addressed or minimized. Her priorities are quite a bit different. Now she shares her insights with us and those whom she coaches. She has definitely made the jump from success to significance, and her influence is felt around the world. In this episode, she shares her story, some of the important topics she addresses with other business owners, and the books that are playing an influential role in her leadership. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

John Woolf, PT, is out to change healthcare and not with any amazing technical breakthroughs. Rather, John is determined to change the practitioner’s mindset and redirect their focus on the patient (not their evidence-based care they provide) and aligning with the patient. By doing so, John has learned that patients are more engaged in their therapy – attending their PT sessions, following instructions, decreasing the cancellation rates, staying with their therapy/therapist, and completing their Plan of Care! Optimal outcomes are thus more often seen when the provider is focused foremost on their relationship with the patient and not the care they provide. Today, we get to talk about one aspect of developing that relationship – solution-based language – focusing our questions and discussions on the solutions and not the problem that is presented. Great stuff! Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Starting your own clinic can already feel like going over a mountain, how much more when you have more than twenty clinics on hand? Someone who knows just how that feels is co-owner and co-founder of HealthQuest Physical Therapy in Michigan, Bill Knight. We pick his brain as he narrates his experiences of owning twenty plus clinics which continue to grow and expand. He talks about the elements that made them successful while giving great tips for aspiring owners out there on their role in the business, whether as businesspeople or clinicians. Bill also shares about the importance of partnerships to business success and implementing programs that really help a lot towards the productivity among the staff. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

I’m excited to bring back Dimi, Dr. Dimitrios Kostopoulos, PT, DPT, MD, PhD, DSc, ECS, as we discuss the seven facts that will be and are changing the future of the PT industry. Dimi runs a number of physical therapy businesses – clinics, continuing education company, diagnostics – and also been on a number of local and national PT boards. He has perspective, and thus I believe he is expert on what is happening to our industry and able to predict what will be coming in the next five to seven years. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Dee Bills, PT, spent a year perfecting her clinic’s front office procedures and now has it down to a science. Dee found Front Office Guru in 2016 and now specifically trains front offices to optimize the patient experience, the arrival rates, and, thus, the collections at the front desk. In doing so, she has been able to turn around clinics that were severely under-performing to eventually achieving more than 95% arrival rates week over week. Dee has systematized her processes and is willing to share some of them in today’s episode. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Jeff McMenamy, OT, and Dr. Sabrina Starling (from the previous episode) join me in a conversation about Jeff’s success and how his success is directly related to the business coaching that Dr. Starling provided and continues to provide him. Jeff started his clinic in a two-car garage and now owns four clinics across Wyoming – Teton Therapy. His life changed forever when Dr. Starling asked one question. Take a listen to the episode to find out what it was (mystery sandwich!). Jeff attributes a great measure of his success to the coaching he’s received, and I am in complete agreement. Lesson of the day – get a coach! Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Sabrina Starling, PhD, PCC, BCC, wrote the book on how to find the top talent to join your team, literally. After noticing that recruiting and hiring “A” players was exponentially more difficult in rural settings she decided to write the book on it – How to Hire the Best (available on Amazon). She has worked with a number of physical therapy owners in the past and has recognized some of our pitfalls. She shares with us how we can get out of our own way and hire the most talented people to share our visions and join our teams. A number of factors are at play, and she goes through them all, greasing the wheels on capturing top talent will pay off in spades – productivity, culture, profits, stress (relief), growth, etc. Spend a few hours a week and the difference will be felt for years. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

You can’t do it all, and you won’t achieve your business goals if you try to do it all yourself. If so, your personal limitations become your business’ limitations. You’ve got to develop leaders if you want to grow. How do you do it? Judy Cirullo, PT, ACC, CPC, ELI-MP has spent decades in physical therapy – as a therapist, owner, and now coach/consultant. Her professional experience has taught her many things, but one of the more crucial things she has learned and now teaches is that true freedom and stability for the business and business owner is achieved when they have a unified leadership team. It’s one thing to simply have a team, but to have a team that is unified in purpose, mission, and vision is an unstoppable force. Judy trains teams across the country and now shares some of her secrets with us. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Jeff Lee, co-founder and CEO of Measurable Solutions, knows what it takes for an owner to achieve greater revenues, profits, stability, freedom, and growth. What does it take? A team. An owner can never do it by himself. An owner has to have a POWERFUL team around him to carry out his vision. With a powerful team, an owner can expect to, in Jeff’s words, run a company from any distance which continues to grow and run on its own and provide the owner the freedom to do what he/she wants to do. Is that not every owner’s dream? Jeff and I break it down into some of the simple things necessary to do just that. We say its simple, but it takes the discipline and effort to groove these teachings in. Measurable Solutions is around to help you out. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Paul Wright, B. App. Sc (Physio), Dip. Ed. (Phys. Ed.), Adv. Dip. Business Management, built his Australian physiotherapy practice from one clinic to two clinics, back to one clinic, then up to six clinics before selling them. How did he do it? Easy – systematizing (“E-Myth Revisited” by Michael Gerber) and managing by statistics. Lo and behold, he jumped from one to six clinics in a couple of years and managed them all from home, only spending a couple hours each week in his clinics. Paul now shares his insight via coaching, his website, www.healthbusinessprofits.com, and his new book, How to Run a One Minute Practice. He shares his story with us, his challenges, and how he did it all on today’s podcast.

Ian Johnsen, PT, MSPT has been a success in his small private practice in the Seattle area and, like me, decided to launch a podcast and introduce more private practice owners to the resources and success stories that are out there. So I decided to have a conversation with him to learn a little bit more about him and what he’s doing to be so successful. He was kind enough to share a couple of his marketing secrets, which any practice could benefit from right away! He also shares some of the resources that are guiding him along the way to success. Funny thing, there are a number of resources that are the same ones we use and espouse here at PTOClub! Have you used the same ones? Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

What’s in your library? Time after time the guests of the Physical Therapy Owners Club reference the same books that have been influential in their growth as owners and leaders. It’s not a coincidence that the same books are frequently referenced, as these are true classics in the business realm. There are more than what I highlight in this episode, but these are typically at the top of the list. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

I figure that I’ll share with you some of the insight I gained from conferences and events that I attend, in case you weren’t able to go yourselves. If you weren’t able to attend, no problem, I’ve got your back. These are some of my notes from the 5th Annual HODS Symposium – addresses and announcements from Dimitrios Kostopolous, PT, DPT, MD, PhD, DSc, ECS, Christopher Music, and others. The one thing that hit me most is recognizing that the fault in my ability to overcome challenges or reach my goals is directly related to the strength of my purpose. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

Craig Ferreira has been around the PT block thousands of times. He knows the inner workings better than almost anybody and can break down any situation into easily digestible nuggets. Thus, I had to have him on when I found out that he’s about to give a talk on how to improve productivity and, specifically, sales in the PT setting. Most PTs hate “sales” as we know them, but doing it in the right way isn’t “sales” at all. How we present that to our teams can be super easy. Craig knows how to do it. If you simply do a little footwork, have some conversations, practice the art of “selling,” create and hold expectations firmly, then just wind it up and let it go, you can see results quickly! Follow Craig as he’ll walk you through it.   Love the show? Subscribe, rate, review, and share! Here’s How » Join the Physical Therapy Owners Club today: ptoclub.com Physical Therapy Owners Club Facebook Physical Therapy Owners Club LinkedIn

David Straight, co-owner of E-Rehab.com, and I are back at it, keeping a good thing going. This is Part 2 of my interview because David had so many good things to share, we had to spread the wealth. We were initially focused on discussing how to just develop a digital marketing strategy, and we did that because E-Rehab is expert in the digital realm. David went out of his way to share with us how we can do better by also improving our face-to-face marketing to physicians. Physician referrals may be down compared to ten years ago, but they still take up a large share of the referral base in most clinics. Don’t forget about them or they’ll forget about you! Plus, if you don’t know where to start with your marketing plan, just listen to the first five minutes of the interview and David will show you how. He’s a giver! Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

If you aren’t routinely working on your online presence, you’re falling behind. That’s why people like David Straight at E-Rehab.com exist – to let you know what you need to do, what works best, what the current trends are, how to present yourself, then monitor your efforts. It takes some effort and, depending on the size of your practice, will take some time. If you’re looking to compete against hospital networks and physician-owned practices who have a sizable budget for marketing, you’ve got to stay on top of your presence. Besides, nowadays, who doesn’t look up a company on Google when first getting a referral? Very few, I assume. Assess or re-assess what you’re putting out there, and stay on top of digital trends going forward. David provides some good insight on how to do just that. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter

What sets this episode apart from the others is that Dr. William (Bill) Dodson, PT, DSc, DPT, OCS, CHT has gone counter to everything we promote in The Club. While we’re constantly looking to promote growth and expansion to obtain more freedom and stability, Bill actually found that contracting and doing less has led to more stability, freedom, and happiness in his life. Thus, he’s been uber-productive in his professional life, as you’ll hear in the interview. One of the greatest influences in his life is the book, “The 7 Habits of Highly Effective People” by Steven Covey. And during this interview we talk about how he’s used those principles to benefit himself in his practice and, consequently, his personal life. Bill’s seen it all and has a ton to share. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Physical Therapy Owners Club today:ptoclub.comPhysical Therapy Owners Club FacebookPhysical Therapy Owners Club LinkedInPhysical Therapy Owners Club Twitter