Episode 16
How to craft positive customer experiences with a growth mindset
October 8, 201929m 39s
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Show Notes
In this episode, Connor Gillivan, co-founder of FreeeUp shares how they craft positive customer experiences with a growth marketing mindset. Insights he shares include:
- How to ensure your customers get a positive customer experience
- FreeeUp's north star metric
- What has contributed the most to FreeeUp's growth
- How to develop a marketplace while ensuring you have adequate supply and demand.
- How to develop a referral program based of positive customer experiences that continues to drive business growth
- How podcasts can drive up business growth and co-marketing opportunities
- How FreeeUp proactively ensures a great customer experience for its clients