On Scene First with Tracy Eldridge

We discuss his journey from public safety to the private sector and the evolution of RapidDeploy, now part of Motorola Solutions. They explore the company’s mission to bring cloud-based technology and innovative tools to emergency communications, highlighting the benefits of new features such as mapping and video, and discuss the recent Motorola acquisition. Wes also shares advice for those considering a career transition, emphasizing the importance of purpose and thoughtful decision-making. Special thanks to our Hero Sponsor, Squad Life! Visit www.squad-life.com and tell them Tracy sent you.

On Scene First with Tracy Eldridge Episode 52 has dropped. Listen here: https://www.onscenefirst.com/podcast, or wherever you find your favorite podcasts! **Suicide Tommy shared his journey of overcoming mental health struggles and becoming a mental health advocate, discussing his experiences with therapy and the importance of seeking help. He emphasized the need for better mental health support for first responders and the creation of supportive work environments. Tommy also talked about his upcoming book, "Unseen Battles," which highlights the experiences of first responders and others on the front line of trauma. Special thanks to our Hero Sponsor, Squad Life! Visit www.squad-life.com and tell them Tracy sent you.

In this episode, Tracy Speaks to Reuben Ramirez, Executive Partner Success Manager at Versaterm. Reuben is dedicated to addressing first responders' challenges, particularly the critical importance of mental health support. During the conversation, he highlighted the urgent need for a cultural shift towards proactive mental health support within the first responder community. Reuben also introduced the innovative Mind Base platform, designed to bolster the emotional well-being of our heroes. This discussion underscored the necessity for a cultural transformation to ensure comprehensive mental health support for first responders. Special thanks to our Hero Sponsor, Squad Life! Visit www.squad-life.com and tell them Tracy sent you.

In this episode, Tracy and Retired Deputy Fire Chief Daniel DeYear, with over 50 years of experience, discuss his career trajectory, the importance of mental health in public safety, and the importance of isolation. We also discuss the importance of service and community engagement in coping with the stresses of public safety roles. Special thanks to our Hero Sponsor, Squad Life! Visit www.squad-life.com and tell them Tracy sent you.

Tracy and Brodie Hinckley, Director of the Bureau of Emergency Communications for the Maine Department of Public Safety, talk about the importance of mental health support for dispatchers, including Brody's personal experience seeking therapy. Brody shares how he brought in a comfort dog named Baxter to support his team. They also discuss the upcoming Atlantic APCO conference that Brody is chairing. Throughout the conversation, they emphasize the critical and challenging work that 911 dispatchers do every day. Special thanks to our Hero Sponsor, Squad Life! Visit www.squad-life.com and tell them Tracy sent you.

On Scene First Ep. 49: Barry Furey, Public Safety Executive Tracy Eldridge and Barry Furey, Public Safety Executive, discuss the importance of work-life balance and mental health support for first responders, especially during times of crisis like the recent hurricanes. Burnout is a major issue in the 911 industry, with around 80% of centers being understaffed, leading to high stress and overwhelming call volumes. Managers and leaders must proactively check in on their staff's wellbeing, not just immediately after an incident but in the following months. Barry Furey has an extensive background in public safety, including roles as a 911 director in multiple states and as a fire officer. Special thanks to our Hero Sponsor, Squad Life! Visit www.squad-life.com and tell them Tracy sent you.

I had a WICKED awesome time speaking with one of the owners of Squad Life. Squad Life is a company owned by law enforcement and army veterans. As the On Scene First merchandise production and distribution partner that provides quality, custom-made products, fundraising and partnership opportunities, and phenomenal customer service, we are thrilled to share them with the rest of our public safety family. Special thanks to our Hero Sponsor, Squad Life! Visit www.sqaud-life.com and tell them Tracy Sent you.

It was great chatting with Deb and passing on a huge thank you to the team at GeoComm for being one of the On Scene First 2023 NPSTW Celebration Event Sponsors. We discussed indoor maps, the z-axis, vertical location, the NENA EPRC, and school safety.

On Scene First Ep. 45: Monica Million, Founder, Million Consulting Services, LLC As a staple in the 9-1-1 space, I was honored to sit down and catch up with Monica. Join us as we discuss the drive and purpose behind her new consulting mission of encouraging understanding and implementing different technological modalities, including AI, in the call-handling process. We also discuss what mental health initiatives look like today and how leadership has a “Duty to act” when our team members struggle. Visit www.millioncs.com and tell her Tracy sent you.”

On Scene First Ep. 44: Gordon MacFarlane, Performance Mindset Coach. As my own coach, it was Coach Gord's training that helped me gain in-depth people-driven knowledge. Join us as we discuss how our paths strategically crossed and the slide that changed everything. As a Human Behavior Specialist and Master Trainer, Coach Gord will share the ins and outs of understanding each other better. I will also share how agencies like Baldwin County, AL use our DISC training to help with their team's interpersonal relationships.

On Scene First Ep. 44: Sgt. Isaac Pruitt, 8 years old - NYPD: Join us as we discuss how 8-year-old Isaac Pruitt became Tik Tok famous, landed an appointment with the NYPD as Officer Isaac, and was quickly promoted to Sgt. Isaac. We discuss his passion and dedication to law enforcement and how he will not let his dwarfism stop him from following his dreams, and neither should you! If you would like to send Isaac a public safety patch or challenge coin. Sgt. Isaac Pruitt Po. Box 12670 Harrisburg, PA 17112

On Scene First Ep. 43: Keith Hanks: Mental health Advocate, Peer Support, Author, National Speaker, Podcaster. Director of Promotions at First Responder Coaching RC, Host, The Resilient Responder Podcast. Join us as we discuss his challenges with PTSD from a tragic life event and many years in the fire service and how it affected his family life. Keith has worked hard to come out of the darkness and help others in their mental health journey. Special thanks to our Premier Sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 42 STEPHEN POWERS Executive Director #BuddyCheck: Join us as we discuss Stephen's journey through PTSD where he has come out on the other side and has created a safe environment for those in public safety and military through #BuddyCheck. We talk about the stigma and stereotypes of being a Marine and Law Enforcement Officer and that it is ok to not be ok, it is just not ok to stay there. Special thanks to our Premier Sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 41 Holly J. Williams, CPE, RPL, ENP, CMCP- Training Coordinator, Orange County Emergency Communications Center, Orange, VA. Join us as we talk about leveling up, not settling in a place of comfort, the misconception of passionate personalities, and much more. We also chat about her surprise wedding at the national APCO conference in Anaheim, CA. What a powerful and fin conversation. Special thanks to our Premier Sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 40 Dominique Mathis, Broward Sheriff's Office Regional Communications - Training Supervisor and Founder & CEO - HELLO,911!™ Join us as we chat about the team aspect of training, the importance of setting professional boundaries, changing the narrative of how 9-1-1 is perceived, and the Importance of a simple smile. We also touch on the benefits of helping each in beneficial ways. Dominique also shared her thoughts on her new class on racial intelligence. Special thanks to our Premier Sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 39 Cassie Sexton of First Responder Wellness spent many years in the emergency communications center. Join us as we chat about passion for the profession and finding your best fit. We also discuss the importance of chasing your dream position even if it means bouncing around. She shares a bit of her PTSD story and the road to recovery. We also talk about her new role with First Responder Wellness and the important work they are doing with our first responders! Special thanks to our Premier Sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 38: A.K. Dozanti, Founder, Life Saver Wellness I am wicked excited to share this conversation with A.K. She is a First Responder Wellness Coach & Specialist that I connected with on Tik Tok. I am thrilled to share her with you all. Join us to hear about her mental health and wellness organization that is saving our first responders! Special thanks to our Premier Sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

BONUS: The Best of 9 1-1: Listen in to the audio version of the live session with Jeremy DeMar, M.A., CPE, ENP, NGA – Next Generation Advanced, Anne Camaro, MPE, ENP NVRDD, and Melissa Alterio, MS, CPE, RPL Cobb County, GA Join us as we chat about some amazing topics in 9-1-1 today, some of it includes taking a leap of faith, servant leadership and much more! Special thanks to our Premier sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 37 Jennifer Anderson, CEO/Founder First Responder Coaching. I am wicked excited to have shared this conversation with Jennifer, she brings a first responder spouse perspective to the table. Listen in to hear how she went from being a teacher to CEO of a first responder coaching organization! Special thanks to our Premier sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 36 James Lockerbie, Frontline Telecommunicator & 9-1-1 Saves Act Advocate! Join us as we talk about the import mission James is committed to. He is playing a significant role in guiding 9-1-1 telecommunications on the path to First Responders! Special thanks to our Premier sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 35 Robert Avsec, from Talking "Shop" 4 Fire and EMS: As one of our 2022 National Public Safety Telecommunicator Week Event Sponsors and I am wicked excited to speak to Robert about so many areas in communications, but more importantly, speaking about leadership in public safety! Special thanks to our Premier sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 34 Michael Chime, Co-Founder and CEO of Prepared, a new to the 9-1-1 space technology company that is offering real-time, actionable data from callers, Prepared Live empowers emergency operators to focus on doing what they do best: saving lives. Special thanks to our Premier sponsor, NGA - Next Generation Advanced. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 33 Just me, Tracy Eldridge, ENP with an On Scene First catch up and update. Hear about some new stuff on the horizon. Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 32 David Odom, 9-1-1 Director & Kim Powell, Wellness Coordinator at the Consolidated Dispatch Agency in Tallahassee, FL. I am wicked excited to share the amazing people-driven programs they have put in place. Our conversation includes addressing human needs first, implementing a Wellness program with a full-time on-staff clinician, and double time on mandatory overtime. Check it out! Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 31 Scott Geiselhart *Trigger Warning* Join Scott, a retired Deputy Fire Chief, and I as we discuss some hard topics. We will discuss Scott’s journey from PTSD to Meth use to an unsuccessful suicide attempt and now recovery. Scott is using his story to show folks that it is possible to see in color again. What a wonderful ending to a tragic time. Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 30: I am wicked excited for you to hear this conversation with Cathy and Javi Bustos. Together they are "That Peer Support Couple," and are taking care of our first responders that are struggling with mental health issues. Separately they represent the thin blue line and have not only dealt with their own battles with mental health as law enforcement responders but also as spouses of law enforcement officers! Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 29: Samantha Hawkins, Cobb County, GA 9-1-1. I am wicked excited for today's guest. This empathetic, positive communications training officer and I discuss the importance of treating callers with kindness and empathy and her aspirations to be a supervisor. Take a listen and you will see Samantha is clearly a people-centered, born leader that we can all learn a lot from. Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 28: D. Todd Spence Director/Paramedic Sevier Co. E911 Central Dispatch. I am wicked excited for today's guest. Join us as we discuss how Director Spence moved from the paramedic side of the radio to taking on Communications, his work during the Gatlinburg wildfires, and the children's book he wrote, titled, "What is a Tactical Medic." Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

On Scene First Ep. 27: Marty Crum 9-1-1 Operations Manager, Lawrence County, TN. I am wicked excited for today's guest. Join us as we discuss how a 9-1-1 center prepared for, worked through, and recover from a ransomware attack. In April 2022 their center was hit by one and Director Crum shares some amazing information that may help you in your center. Special thanks to our Premier sponsor, NGA 911. For more information on all your NextGen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

Welcome to Episode 26: Today's episode is just me, join me for a quick 2022 update. In this episode, we send out a huge THANK YOU to our 2022 "On Scene First with Tracy Eldridge" podcast /media sponsor, NGA 911. I will also cover what we are up to and will be up to in 2022. Thank you to our PREMIER Sponsor, NGA 911. For more information on all your Next Gen 9-1-1 needs head on over to NGA 911 and tell them Tracy sent you.

Welcome to Episode 25: I am wicked excited for today's guest Kevin Konczal, Kevin is a veteran Police officer who experienced a fatal officer-involved shooting, just 6 weeks into his career Join us as we chat about the mental health consequences and how he worked through his Post-traumatic stress. Kevin may no longer be serving from the field, but he is still serving those in it. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.

Welcome to Episode 24: I am wicked excited for today’s guest Ocean Desjardins, an 18 year 911 extraordinaire with a passion for training and consulting. As a certified trainer of LGBTQIA Awareness for Public Safety Professionals, Ocean will peel back some hard layers, share valuable information, and raise awareness on a topic we should all learn more about. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.

Welcome to Episode 23: I am wicked excited to speak to today's guest Rich Levesque. Rich and I worked for neighboring towns for many years and working a single-seat dispatch center was not the only thing we had in common, we both left the job we loved because of PTSD and are devoting time to helping save the lives in the seat versus from the seat. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you

Welcome to Episode 22: What an honor it was to speak to today's guest, Bobby Henline. Bobby is a wounded war veteran who was seriously injured in an IED attack in Iraq in 2007 that took the 4 lives in his unit, Bobby was the sole survivor. With burns covering approximately 40% of his body and the loss of one of his hands, Bobby has worked tirelessly to keep his PTSD in check and help others. At the advice of one of his occupational therapist, he became a public speaker/ comedian and is now not only changing lives with his events, but he is also saving them. Keltic Irons is hosting a show with Bobby in Orange, MA on October 1 & 2, email me at [email protected] information. You can find Bobby and his services here; www.bravo748.com www.forgingforward.org www.welldonecomedian.com Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you

Welcome to Episode 21: My guest today is Jim Lake, ENP. Jim is the Director of the Charleston County, SC Consolidated Dispatch Center. With over 40 years in the Public Safety field, Jim is a wealth of knowledge. From field responder as a FF/EMT to having over 175 people in his charge, Jim is the epitome of a public safety difference-maker. Join us as we talk about various leadership topics and how Jim played a significant role in my 9-1-1 path 16 years ago. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you

Welcome to episode 20: I am wicked excited to speak to Melissa Alterio, Director of the Cobb County, GA Emergency Communications Department. With over 30 years of experience in the 911 industry, Melissa knows a thing or two about a thing or two especially when it comes to leadership and mentoring. Join us as we talk about the importance of helping others level up and find out what Melissa said: "I want your job." # feelthefeardoitanyway Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you

Welcome to episode 19: I am wicked excited to speak to Laurie Anderson, Laurie is the 9-1-1 Coordinator for Charlotte County Sheriff’s Office in Fla. Join us as we chat about the importance of embracing new technology in the 9-1-1 center, and furthermore why we need to train the field responders too. We also discuss the NENA Wellness Committee and the updated Acute Stress Standard that is now called the "Protecting the Well Being of the 9-1-1 professional" and how you can get involved and grow your passion Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.

Welcome to episode 18, I am wicked excited to speak with Melinda Crokom, Melinda works for the Commission on State Emergency Communications; a small agency doing big things in the big state of TX. Join us as we discuss the importance of public education, the National Public Safety Educator Forum, their upcoming virtual training conference, and Kari’s law. For more information on the National Public Safety Educator Forum Visit www.911npef.org/ Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.

Welcome to episode 17, I am wicked excited to speak Anne Camaro, Asst. Director of Operation for the Cambridge, MA 9-1-1 Communications Center. Join us as we discuss how we met back in 2007, the power of peer support, and the effect of the 9-1-1 profession on family and how we both learned to say no, recently! Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.

Welcome to episode 16, I am wicked excited to speak to Jed Barton, Jed is a 32 year veteran on 911 communications. Just wait until you hear how minor modifications to the console allowed Jed to perform his duties as a 911 dispatcher with a unique disability. After listening, I am sure you will “see” the value of what he has to say. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you.

Welcome to episode 15, I am wicked excited to speak to Brad Sheperd the CEO of the Warriors rest foundation. After many years serving the citizens of Oklahoma with the Oklahoma highway patrol Brad has devoted his life to being a mental health advocate in resource for those struggling in the public safety field. He is the CEO of Warriors Rest, where they serve those who continuously serve others. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you.

Welcome to episode 14, I am wicked excited to speak to Jamison Peevyhouse, Jamison is the Director of Customer Success for RapidSOS. Join us as we share the Importance of incident-specific additional data during emergencies the RapidSOS Portal and what3words Partnership, and why overcoming F.U.D, is necessary to the mission of saving lives…. what to know more about FUD, keep listening, I promise you will not be disappointed. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you.

Welcome to episode 13, I am wicked excited to speak with Tyrell Morris, Tyrell is the Director of Orleans Parish Communications District in New Orleans, From working at Disney World to running for president and everything in between, join us as we discuss leadership, embracing new technology and the importance of staying connected to the mission. Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you.

Welcome to episode 12, I am wicked excited to speak to Ashley Cashion of What3Words. If you have not yet heard of What3Words, you are missing out. This is an additional tool in the 911 telecommunicators toolbox to not only help locate your 911 and landline callers but to also assist you and telling you our first responders exactly where to go. Oh, and did I mention it is free to Public Safety? I hope you enjoy today’s conversation as we peel back the layers of how what3words can enhance the telecommunicator's call processing experience. For more information reach out to Ashley at [email protected] Visit: https://what3words.com/ Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you!

Welcome to episode 11, I am wicked excited to speak to my dear friend and mental health advocate, Ryan Dedmon, Ryan currently the Outreach Director for the 911 Training institute. As a former 911 telecommunicator and police officer, he knows the importance of keeping our first responders mentally well. While Ryan may no longer be saving lives from "in" the seat he is part of the mission to save the ones in them. We hope you enjoy our conversation on mental health, leadership, and the importance of self and team awareness. Find Ryan at www.911training.net Link to Peace out to Peace Within https://www.crowdcast.io/e/peaceout Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you!

Welcome to Episode 10: I am wicked excited to speak to my Carl Waggett. As a career firefighter, Carl loves to help people, so when PTSD took hold of him, he was lead to help others understand. He started the blog turned podcast PTSD Bunker Gear for your brain as an aA support page for those who suffer from Post Traumatic Stress Disorder, specifically those in emergency services and their families. Visit Carl at: YouTube: https://www.youtube.com/channel/UC1CaHPbBb_bMjhSWI0SXTtA Facebook: www.facebook.com/PTSDBunkerGearForYourBrain Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you!

Welcome to Episode 9: I am wicked excited to speak to my guest D.Jeremy DeMar, Executive Director, Mountain Valley ECC, in New Jersey. We hope you enjoy our conversation as we discuss, -The importance of caring for your people FIRST -What 3 Words - location technology -Motorola Citizen Input -Jeremy’ Master’s Thesis on Incident Related Imagery Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you!

Welcome to Episode 8: I am wicked excited to speak to my guest Mark J. Fletcher, ENP (Fletch). Fetch is the Vice President for Public Safety at 911inform, LLC. Having worked as a Police Dispatcher, a Special Officer in NJ, and Chief Architect positions at Nortel and Avaya, he has contributed to the Public Safety / Telecommunications industry for nearly 40 years. Fletcher is listed at the inventor of 14 US Patents for NG911 call handling and has served on many Federally appointed committees for the FCC. In this episode, we discuss Kari's Law Ray Baum's Act, and What 3 Words. Find all things fletch here: fletch.tv

Welcome to Episode 7: I am wicked excited to speak to my guest Mandy Ptak, Mandy is the Director of the Baldwin County, GA 9-1-1 Center. We continued the chat that started with Ep 5 and 6 regarding Hurricane Sally hitting Baldwin County and her account of leading a team there for a TERT response, the mental health aspect when it is not "your" emergency and how TERT may help with reclassification.

Welcome to Episode 6: I am wicked excited to speak to my guest Dan Wright, Dan is the Deputy Director fo the Baldwin County, AL 9-1-1 Center. We will discuss how their center weathered, Hurricane Sally, what they learned when they requested a TERT response and how implementation of new technology prior to the storm, not only helped their telecommunicators but also the TERT folks that came from 4 other states.