Money Box

Restricting access to money, bank accounts and the right to earn an income are a few of the many and varied forms of financial abuse, often accompanied by other types of domestic violence.Sadly it’s estimated that one in six people in the UK are dealing with this deeply distressing method of coercive control. In this episode Felicity Hannah hears from some of those affected and about the organisations ready to help including:Dr Nicola Sharp-Jeffs, founder and CEO, of the charity Surviving Economic Abuse (SEA) Cris McCurley Partner & Solicitor at Ben Hoare Bell.Producer Smita Patel Editor Emma Rippon

A High Street bank has refunded £145,000 to a man in his eighties after Money Box intervened. Alan was persuaded by thieves to transfer tens of thousands of pounds into what he thought were investments. The money was moved through his account at Metrobank which for many years had seen little activity. But the bank failed to notice large sums being transferred in from his savings and investments and out again almost at once. When a different bank finally blocked the scam, Metrobank only recovered a small proportion of the stolen money before closing the case. Then Money Box intervened and won back for Alan the full amount. We hear from Alan's wife Elizabeth. And from Morven Lean of the Alzheimers Society on how to work with banks to protect relatives with dementia from theft. Plus Kate Frankish of PayUK reveals new ways they're developing to try to cut authorised push payment fraud in future. Also - Dave, who got in touch with Money Box , describes the "black hole" he entered when the Department of Work and Pensions told him part of his salary could be taken to pay off a £1,000 benefits debt. The problem was - he'd never claimed the benefit, didn't owe the money and wasn't told which part of government was poised to take it from him. A year after problems like these were first raised by the programme, Stephen Timms, chair of the Work and Pensions select committee, assesses how well the DWP is fixing them.Plus - Would you borrow half the deposit you needed to buy a home if it meant losing half the profit when you sell it? Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Drew Miller Hyndman Editor: Emma Rippon

What does it cost to run an online business? Small business owners share their experiences of setting up, marketing and developing their online brand with Adam Shaw and guests. If you've a story, a good tip or lesson learnt we'd love to hear from you. Tweet @Moneybox or e-mail [email protected] now and please include a phone number if you'd like to join in.Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon

We're urged to be more environmentally friendly, but one listener has found he cannot release the equity he has tied up in his specially built, and officially signed off, eco-house. Is the equity release market out of step with efforts to counter climate change? We find out, with Money Box reporter Dan Whitworth and Amanda Moore, senior adviser at the UK’s largest equity release advice firm, Key. Money Box has fresh revelations about criminal websites on the open internet. Two weeks ago we told you about the websites on which crooks buy and sell your confidential financial information. This week, Money Box reporter Kaf Okpattah has found another website which sells a do-it-yourself tutorial explaining how to bypass banking security by intercepting one-time passcodes, in order to steal money from accounts. The government is proposing an Online Safety Bill - but will it stop criminals taking our cash? We hear from Damian Collins MP, Chairman of the parliamentary Select Committee looking into it.Some people who claimed Universal Credit benefits during the Covid pandemic may have to pay it back because the Department for Work and Pensions is suspicious about some claims. That's according to the Child Poverty Action Group, which says the DWP may be acting unlawfully by assuming that anyone who has failed to verify their identity in time - by sending a selfie by their front door holding a local newspaper, for instance - has been wrongly claiming help. We hear from CPAG solicitor, Claire Hall.And our Money Box Mini this week: Can I give my beach hut to somebody without anyone having to pay tax? Listen in for the answer.Presenter: Paul Lewis Producer: Paul Waters Reporters: Dan Whitworth & Kafui Okpattah

How do you turn a brilliant idea into a usable and saleable product, what does it cost to protect your design and how do you get the funding to start production? On Wednesday’s programme Adam Shaw speaks to independent inventors who've developed solutions to personal problems and now sell them worldwide. If you’ve an experience or question you’d like to share we’d love to hear from you too. Tweet @Moneybox or e-mail [email protected] nowPresenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon

We hear from a new starter whose boss asked her to buy £800 of vouchers - but it turned out to be a scam. Employers’ social media could be putting staff at risk from fraudsters, but to whom can victims turn for compensation? Dr Elisabeth Carter, criminologist and forensic linguist at the University of Roehampton tells us how scammers use a technique known as "genre mapping".Many of us who are self-employed or with side hustles channel the income through our personal accounts, but as one Money Box listener and yoga teacher found out, it can lead to your personal account being suddenly frozen. Andy Chamberlain from IPSE - The Association of Independent Professionals and the Self-Employed - lays out account holders' rights.If you're half of one of the almost one in 10 married couples with an age gap of more than 10 years, your pension could take a surprise hit in the event of your partner dying. Many pension schemes contain a discretionary clause known as the “young spouse discount.” One Money Box listener tells us how her pension was unexpectedly and substantially reduced when her husband of 40 years died - because he was 25 years older than her. We also hear from former pensions minister, Steve Webb, partner at the pensions analysts, Lane, Clark and Peacock.Presenter: Felicity Hannah Producer: Paul Waters Reporter: Dan Whitworth Researcher: Kafui Okpattah

Felicity Hannah talks to parents and community groups about the challenges facing many families and asks what financial and practical support is available. We'd love to hear your views and questions. Tweet @Moneybox or e-mail [email protected] and remember to include a phone number if you'd like to take part.Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon

How much should the state pension rise by? Baroness Ros Altmann says pensioners are being short changed by a government plan to temporarily break the link with earnings. It'll save tax payers billions, but cost each pensioner hundreds of pounds. Baroness Altmann tells how she hopes to block the plan in the House of Lords next week and force a rethink.A Money Box investigation has discovered that criminals are openly buying and selling your financial information online. This data is known as “fullz”. This illegal trade used to take place on what is called the dark web but has now moved to social media and the ordinary web where it's much easier to find. Money Box Reporter Kaf Okpattah has been delving into the "fullz" trade. We also hear from a victim of the fraudsters, from Jason Dyer of cybercrime intelligence firm Scylla Intel, and from Amber Burridge, Head of Fraud Intelligence at CIFAS.People in Northern Ireland are facing even bigger rises in their gas and electricity bills than those in the rest of the UK. It's been described as the "worst energy price shock since the 1970s.” Gas bills have already gone up by 35 per cent in some cases, and there have been big price rises for electricity and heating oil - which most people use in Northern Ireland. More increases are expected in December. We hear John French, the CEO of the Utility Regulator of Northern Ireland.And the boss of one energy supplier says it's up to customers to wear more clothing if they want to keep their bills down. We hear from Bill Bullen, Chief Executive of Utilita Energy, about his Wear Warm campaign and why he says householders should not let their home temperature rise above 21°C.Presenter: Paul Lewis Producer: Paul Waters Reporter: Kafui Okpattah Researcher: Chris Blake

What will Chancellor Rishi Sunak’s Autumn Budget mean for your personal or household finances? Paul Lewis and guests would love to hear your views and questions on Wednesday's Money Box Live. Joining Paul are:Laura Suter, Head of Personal Finance, A J Bell Heather Self, Corporate Partner, Blick Rothenberg Mike Brewer, Chief Economist, The Resolution Foundation Anita Monteith, Tax Technical Lead and Senior Policy Adviser, ICAEWTweet @Moneybox or e-mail [email protected] and remember to include a phone number if you'd like to take part.Presenter: Paul Lewis Producer: Diane Richardson Editor: Rosamund Jones

The government has launched its new green investment bond for savers. The money raised will go to the Treasury and it says help pay for existing green priorities such as making transport cleaner and supporting energy efficiency. Individuals can put up to £100,000 into the National Savings & Investments green bond. It will pay 0.65% a year for three years. But there are dozens of similar products that pay a lot more. Is that the price of going green with your finances? We hear from Becky O’Connor, head of pensions and savings at Interactive Investor.If your energy firm has gone bust and you’re on a low income can you still get the £140 warm home discount off your winter electricity bill? We cut through the confusion with the help of energy analyst Ellen Fraser from Baringa consultants.The pensions gender gap is estimated to be more than double the earnings gap between men and women. But why do pensions magnify the disparity between men’s and women’s pay? Why are women losing out? And how can young women today ensure they're not on the wrong side of a pensions gap when they retire in future? Money Box researcher Anita Langary, and Daniela Silcock, head of policy research at the Pensions Policy Institute, explain. And Money Box reporter Dan Whitworth investigates the case of a graduate who has got back the £1100 she overpaid on her student loan — six years late. Sarah Coles, personal finance analyst at Hargreaves Lansdown, explains how to find out if you have overpaid the Student Loans Company, and how to get your money back.Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Anita Langary

Many financial products are labelled as green, sustainable or ethical but how can you be sure that your mortgage, investment or pension really does have a positive environmental impact? What are the options and where can you find the information you need? Why not join the conversation with Felicity Hannah and guests on Wednesday's Money Box Live. e-mail [email protected] now and please include a phone number if you'd like to take part.On the panel:Lily Tomson, Share Action. Rebecca O’Connor, Interactive Investor. Jeannie Boyle, EQ Investors.Presenter: Felicity Hannah Producers: Paul Waters and Diane Richardson Editor: Emma Rippon

Debt advisers in England fear that government plans to change the way their service is funded will see big cuts in the amount of face-to-face advice available.We hear from a woman who says in-person debt advice helped turn her life around, in a way that online of over the phone assistance could never match. And debt adviser Amy Taylor, who is chair of the Greater Manchester Money Advice Group, tells us about the impact the changes could have in face-to-face help for people in her region.The parents and guardians of young people who lack mental capacity are still being denied access to their child trust funds, despite the government promising to look at the problem a year ago. In the wake of this week's House of Lords debate on the issue, we hear from campaigning parent Andrew Turner on changes he would like to see to the current expensive, difficult and lengthy legal process facing families who want to access the cash their children need.And as three more energy suppliers go bust this week, Dermot Nolan, the former chief executive of the energy regulator Ofgem, tells us what he thinks is wrong with the system... and how it should change.Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Anita Langary Editor: Emma Rippon

Joice Etutu hears about some of the financial, mentoring and marketing initiatives supporting black entrepreneurs. Can business know-how and raising consumer awareness help to bring about positive change and address economic equality? We’d love to hear from you too, e-mail [email protected] with your ideas and experiences.Presenter: Joice Etutu Producer: Diane Richardson Editor: Emma Rippon

Hundreds of thousands of small businesses are not covered by the energy price cap which sets a maximum charge for each unit of electricity and gas. The existing cap only applies to domestic customers. Many small businesses have seen their bills soar over the last few weeks.Edinburgh University is denying some students access to its healthcare service because the GP register is full. But can the students claim for having to go private?And the contactless payment limit on your cards will rise to £100 next Friday. Some banks are letting customers choose their limit.Presenter: Paul Lewis Reporter: Kafui Okpattah Researcher: Anita Langary Producer: Alex Lewis Editor: Emma Rippon

As temperatures drop and energy prices rise we're talking about bills, energy providers and switching on Wednesday's Money Box Live.What are your rights if your energy supplier stops trading? What happens about credits you’ve built up or money you owe? Do you have a say about the new tariff you’re moved to and is financial support available if you’re worried about paying your bills? We’d love to hear your energy stories, questions and views so e-mail [email protected] now. Please include a phone number if you’d like to chat to presenter Adam Shaw and guests on Wednesday.Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon

People in England and Wales who started university from September 2012 could see their student loan repayments rise by hundreds of pounds a year.Economic abuse has grown during the pandemic. We talk to one woman who was forced into debt by her husband. And one 82-year- old wants to know where his £1200 savings bond has gone which he took out in 1986. How do you trace old financial products?Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Production Coordinator: Janet Staples Producer: Alex Lewis /Charmaine Cozier Editor: Emma Rippon

The Coronavirus Job Retention Scheme, known as the furlough scheme is coming to an end and we'd like to hear what this means for your job or your business. Are you able to work as you did before the pandemic, or will you be facing difficult financial and personal decisions?What are the alternatives and potential solutions if staff or employers need or want to work differently?Whether you’re running a small business or you’re an employee, e-mail [email protected] now and please include a phone number if you'd like to take part.Joining Paul Lewis on the panel are:Maya Alba-Heller, ACAS Adviser Hannah Thomas, Employment Solicitor, Markel LawPresenter: Paul Lewis Producer: Diane Richardson Editor: Emma Rippon

As the price of gas and electricity continues to soar. What more can be done to keep our bills in check?New pensioners who have turned 66 this year are facing long delays before their pension is paid as the queue of those waiting doubles. And as theft from customers bank accounts rises 80% in six months, should the Government declare fraud a threat to national security?Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Production co-ordinator: Janet Staples Producer: Alex Lewis Editor: Emma Rippon

Do you have a question about saving and investing for children? Whether you’re interested in easy access, regular savings accounts or thinking of stocks and shares, our panel will be ready to help on Wednesday’s Money Box Live. Whatever your question, e-mail [email protected] now and please include a phone number if you’d like to take part in the programme.Joining presenter Charmaine Cozier are:• Chartered Financial Planner Claire Walsh • Rachel Springall from financial comparison site MoneyfactsPresenter: Charmaine Cozier Producer: Diane Richardson Editor: Emma Rippon

Four energy companies go bust in a fortnight. Gas and electricity prices set to rise by 12% for millions of customers. And there are warnings of energy shortages this winter. What can consumers do to protect themselves?There has been a rapid growth in the number of young people who appear to be laundering money through their bank accounts for criminals.And a bank offering special deals for students turns down one eighteen year old because her credit score is only ‘good’.Presenter: Paul Lewis Researcher: Anita Langary Reporter: Dan Whitworth Production co-ordinator: Janet Staples Series producer: Alex Lewis Editor: Emma Rippon

Many workers send a share of their wages abroad to support loved ones financially, a responsibility they may or may not be able to shoulder.In this episode Joice Etutu explores the aspirations of those supporting family overseas plus the emotions, pressures and difficult questions that arise. What is the right amount of money to send, how do you choose between competing requests, what personal sacrifices do you make and where do you draw the line or say no?We’d love to hear your personal stories, views and experiences so please get in touch if you’d like to take part, e-mail [email protected] or Tweet @moneyboxPresenter: Joice Etutu Producer: Diane Richardson Editor: Emma Rippon

Thieves are going after the millions of pounds being handed over to people reaching the age of 18 from their Government-sponsored Child Trust Funds. Why are there not more effective, targeted fraud warnings?The unemployment rate among young black people during the pandemic was more than three times higher than the rate for white people of the same age. This week the Government was grilled over what's been described as a 'shocking inequality'.And mortgage interest rates hit record lows with more than 120 offers below 1% but only those with equity or savings already can get them.Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Production co-ordinator: Janet Staples Producer: Alex Lewis Editor: Emma Rippon

As students across the UK set off for university, we’re taking a look at the big student money dilemmas. E-mail [email protected] with your experiences, ideas and questions now. From student loans to bank accounts, scholarships and finding a job. Felicity Hannah and guests will be ready with help and advice about paying your way through university. Joining Felicity are: Tom Allingham, Save The Student. Pamela Lockhart, Student Money Adviser, Dundee University. Rachel Springall, Moneyfacts Comparison Site. We’d love to hear from you too, e-mail [email protected] with your experiences and questions and please include a phone number if you’d like to join the conversation on Wednesday 8 September at 3pm. Presenter: Felicity Hannah Producer: Diane Richardson Editor: Emma Rippon

Money Box hears from the successful businessman who had half a million pounds stolen in three months through a Bitcoin fraud. He wants to warn people that "if it can happen to me, it can happen to anyone" Plus we speak to cyber security expert Lisa Forte about how to help protect yourself when investing in cryptocurrency.Buy Now, Debt Later - how spreading the cost of buying could lead to being chased by debt collectors. A report by Citizens Advice says 10% of BNPL users end up being chased by debt collectors.And the Teacher’s Pension Scheme demands thousands of pounds back from a pensioner on benefits even though its error led to her being overpaid.Presenter: Paul Lewis Reporter: Dan Whitworth Researcher: Anita Langary Producer: Alex Lewis Editor: Emma Rippon

Covid has been an economic crisis as well as a health emergency.In this four-part series Felicity Hannah meets families, businesses & local councils whose lives and fortunes have been changed completely by the pandemic.This week, in the final programme, she chairs a discussion looking at what Covid will cost the nation’s economy with panellists Dr Gemma Tetlow, Chief Economist, Institute for Government, Lord Jim O’Neill, former Conservative Treasury minister & John Gathergood, Professor of Economics at Nottingham University.Producer Smita Patel Editor Alex Lewis Studio Engineer James Beard

Covid has been an economic crisis as well as a health emergency.In a new four-part series Felicity Hannah meets families, businesses & local councils whose lives and fortunes have been changed completely by the pandemic.This week, she meets the leaders of three local councils – Wirral, Lancashire and Newcastle - to find out what Covid has done to their budgets and how that will hit their communities. We hear how some councils saved money because families were too scared to send elderly relatives into care homes, while most faced huge extra costs and have struggled to recoup income lost through local lockdowns. How will they cope as they face a £3 billion funding gap over the next few years?Producer Helen Grady Researcher Louise Byrne Editor Alex Lewis

Covid has been an economic crisis as well as a health emergency.In a new four-part series Felicity Hannah meets households, businesses & local councils whose lives have been changed completely. Who are the winners and the losers of the pandemic?This week she travels to Manchester to meet three very different businesses who have experienced the financial highs and lows of the Covid crisis. From a small booming online enterprise to an iconic music venue which saw sales disappear overnight and a large construction company which, despite having to cut jobs, has carried on building.Producer Smita Patel Researcher Louise Byrne Editor Alex Lewis

Covid has been an economic crisis as well as a health emergency.In a new four-part series Felicity Hannah meets households, businesses and local councils whose lives have been changed completely. Who are the the winners and the losers of the pandemic?This week she travels to Stoke on Trent to meet two households who have experienced the financial highs and lows of the Covid crisis - Katie, a self employed piano teacher and a single mum of four, and Tyler, in his early twenties, who lives at home with his parents. Both have had their lives transformed due to money matters.Producer Smita Patel Researcher Louise Byrne Editor Alex Lewis

How does timeshare holiday ownership work and what should you find out before signing up?On Wednesday’s Money Box Live Louise Cooper and guests look at the costs and considerations of timeshare holidays.We’d love to hear from you too. If you’re thinking of becoming a timeshare owner send us your questions and if you’ve already got one please share your wisdom! e-mail [email protected] now.On the panel:Laura Johnston, Adviser, UK International Consumer Centre Paul Gardner Bougaard, Chief Exec, Resort Development OrganisationPresenter: Louise Cooper Producer: Sally Abrahams Editor: Alex Lewis

A new plan has been brokered to cut down on aggressive debt collection by bailiffs. Will it work amidst fears of a post-pandemic surge in debt problems?Tesco and M&S are both closing all the personal currents accounts they operate. What does this say about the role of supermarkets as financial institutions, and what should you do if you’re affected? Digital current account provider Pockit says it’s had to freeze around 1,000 accounts due to suspicious activity reports. A number of those customers say they are taking legal action to get access to their cash.And how can a pension fund you have paid into disappear as charges erode its value.?GUESTS: Joe Shalam - head of the Financial Inclusion Policy Unit at the Centre for Social Justice Peter Hahn - Emeritus professor at the London Institute of Banking & Finance Helen Saxon – banking editor at MoneySavingExpert Gina Miller – founder of the True and Fair Campaign Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Sowda Ali Producer: Joe Kent Editor: Alex Lewis

How can our workplaces become an inclusive and fair environment for employees with a disability? If you’ve an idea or experience about job hunting, career support or staff retention e-mail [email protected] now, whether you’re an employer or an employee, we’d love to hear from you.On the panel with presenter Charmaine Cozier are:• Liz Johnson, Co-Founder, The Ability People • Martin Sigsworth, Employment Manager. Thomas Pocklington Trust (TPT) • Angela Matthews, Head of Policy and Research, Business Disability ForumPresenter: Charmaine Cozier Producer: Diane Richardson Editor: Alex Lewis

Thousands of people say they’ve been shut out of their bank accounts without warning or explanation. MPs are investigating whether innocent customers have been caught up in a crackdown on money laundering. For the first time in 25 years the one-off payment given to adult prison leavers in England and Wales is to be raised. The Prison Discharge Grant will increase from £46 to £76, but what difference will that make?Last year 155,000 people shared an extra £16m in pay after that HMRC ensured they were getting minimum wage. Plus the latest clampdown on debt packager or IVA lead generator firms GUESTS: Nicki Stopford - chief operating officer for the online complaints service Resolver. Monique Williams - Head of Delivery at Switchback, a charity for male prison leavers Clare Merrills - from HMRC Amy Taylor - Chair of the Greater Manchester Money Advice GroupPresenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis

What do you need to know about travel rights, money and insurance this summer?Adam Shaw and guests answer your questions about the practicalities and costs of travelling this year. Are you considering a summer holiday? Have you rebooked a cancelled trip? How much is a PCR test, what does the travel traffic light system mean for your insurance and how do you get the best deal on your travel money?e-mail [email protected] now with your questions and stories. If you’ve just returned from a trip we’d love to hear how you got on.On the panel are:Rory Boland, Travel Editor, Which? Helen Saxon, Money Saving Expert Graeme Trudgill, British Insurance Brokers’ Association

More than 20,000 bereaved families can now claim financial support once restricted to married couples and civil partners. The payments worth up to £10,000 have been extended to cover all couples who lived together and claimed child benefit.Eight years ago the government said it would introduce funding for university and higher education that is comparable with the principle of Islamic finance. So when will it happen?And what should banks do to protect problem gamblers.GUESTS: Omar Shaikh - Advisory Board Member UK Islamic Finance Council Professor Sharon Collard, Research Director at the Personal Finance research Centre at the University of Bristol Danny Cheetham - anti-gambling campaignerPresenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis

There are almost 3m lone parent families in the UK and for many the pandemic has put increased pressure on already stretched family finances. The charity Gingerbread say that single parents are more likely to have lost jobs or experienced reduced hours and falling incomes.If you’ve a question or a tip about supporting children when you separate, dealing with child maintenance payments and arrears or maximising your income, we’d love to hear from you.Or if you’ve got some advice to share about free or low cost family activities for the summer we’re all ears, e-mail [email protected] to join the conversation.On the panel are:• Ros Bever, Family Lawyer, Irwin Mitchell • Victoria Benson, CEO, Gingerbread • Phil Agulnik, Director of benefits checker entitledtoPresenter: Felicity Hannah Producer: Diane Richardson Editor: Alex Lewis

When banks stop you spending your own money. Barclays and Santander have banned payments to one of the largest cryptocurrency exchanges while TSB may soon stop payments to all exchanges.Why tens of thousands of people could be eligible for significant refunds after the HMRC lost what could prove to be a landmark case concerning the way it deals with child benefit paid to high earners. What will change when the Financial Conduct Authority takes over regulation of pre-paid funeral plans?Using your money to make a difference – the impact that green or eco-friendly pensions can have on combating climate change.And financial lessons for cub scouts, following the launch of their Money Skills Activity Badge. GUESTS: Philippa Hann - specialist financial services litigator at Clarke Willmott solicitors Stefanie Tremain- Director at Blick Rothenburg Sheldon Mills - Executive Director for Consumers, FCA Tony Burdon – CEO Make My Money Matter Jeannie Boyle - Chartered Financial Planner and executive director of EQ InvestorsPresenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis

What help and support is available to people with a business dream? How do you develop the skills you need to run your own business? We hear from some entrepreneurs about the experience of turning their ideas into reality.To share your experiences and any questions e-mail: [email protected] Louise Cooper is joined by an expert panel:• Lisa Wardlaw, College Delivery Manager, Young Enterprise Scotland • Julian Hall, founder, Ultra Education • Alison Edgar, The Entrepreneur's GodmotherPresenter: Louise Cooper Producer: Diane Richardson Production Co-ordinator: Janet Staples Editor: Alex Lewis

Google is cracking down on financial-scam adverts in the UK, but will it work? Campaigner Mark Taber tells us what needs to be done to stem the millions of pounds lost to bogus investment schemes each year. It was reported this week that the financial regulator has banned one of the biggest crypto currency exchanges from operating in the UK. Jannah Patchay, founder of Markets Evolution, and Jason Deane – a consultant for Luno, explain why those reports were wrong. Park Christmas Savings, one of the UK’s most popular savings clubs says it will review its refund policy following a Money Box investigation. And the push for Plain Numbers – why just a few small changes to the way financial information is displayed can dramatically increase customers’ understanding. Mike Ellicock explains the thinking behind his campaign. Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researchers: Stefania Okereke and Anita Langary Producer: Joe Kent Editor: Alex Lewis

Would you like to generate your electricity through a local, renewable energy project rather than buying it from a big supplier?In this episode, Adam Shaw and guests consider the costs and practicalities of setting up and running community-led energy projects, do such initiatives make financial and environmental sense? Joining Adam are:Jodie Giles, head of community and local energy at Regen Tanuja Pandit, director of Power Up North London Steve Shaw, the director of Power for PeopleIf you've a story or view to share we’d love to hear from you, e-mail [email protected]: Adam Shaw Producers: Diane Richardson and Paul Waters Editor: Alex Lewis

Should the government force banks to guarantee everyone access to cash? Age UK warns that despite the rise of digital payments, millions of people still rely on cash and the charity says it should be seen as an essential service - like electricity, water, or the post. Barclays bank is to repay millions of pounds to customers miss-sold loans to pay for a timeshare scheme in Malta, but hundreds of others say they should be getting their money back too.The UK’s biggest insurance firm and a major housebuilder have agreed to refund customers who have overpaid for freeholds and ground rents. It’s a major breakthrough for some leaseholders but will the industry follow suit. And one listener tells us his story of emerging from the black hole of debt. If you've been affected by any of the issues in this programme, you can find a list of support organisations at bbc.co.uk/actionlineGUESTS: Joel Lewis - Policy Manager Age UK Sian Williams - Director of Policy at the anti-poverty charity Toynbee Hall, Sebastian O’Kelly - Leasehold Knowledge Partnership Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Joe Kent Editor: Alex Lewis

Arranging your wedding or civil partnership during Covid can be very tricky, especially as rules and restrictions change. But what are your rights if your plans are disrupted? Can you cancel and get a refund if your guest numbers are cut, you're told not to dance, or people - perhaps close family - are not able to attend because of changes to rules? Should you expect to be able to postpone without penalty? Can venues hang on to part of what you've paid up front? Is there any point in getting wedding insurance? Our panel of experts can advise: Pran Bhanot, litigation solicitor and wedding specialist at Meaby & Co. Jemma Cox, Lead Officer for Civil Law at the Chartered Trading Standards Institute. Wedding planner Jessie Westwood of Studio Sorores, who is also part of the #WhatAboutWeddings campaign.We also hear from Hamish Shephard of the BrideBook app and our listeners' experiences.Presenter: Felicity Hannah Producer: Paul Waters Production co-ordinator: Janet Staples Editor: Alex Lewis

Thousands of people are struggling to complete the purchase of their new home before a big rise in Stamp Duty begins on the first of July in most of the UK.High street banks are told they are wrongly denying compensation to victims of fraud and they’ve been given a timetable to change their procedures. And grieving families could be paying hundreds of pounds too much for a funeral because firms do not display their prices clearly.Presenter: Paul Lewis Reporter: Dan Whitworth Production Co-ordinator: Janet Staples Researcher: Stefania Okereke Producer: Helen Grady Editor: Alex Lewis

Low interest rates on savings has made many people consider putting money built up during the pandemic into stocks and shares in the hope of higher returns. But what do you need to know BEFORE you make that first trade? We explore the risks, how to navigate the jargon and - most importantly - whether this type of investment is really for you.Do you have an experience you'd like to share? Email us: [email protected] panel: - Susannah Streeter, Senior investment and markets analyst, Hargreaves Lansdown - David Stevenson author of “Investing in shares for dummies” and Adventurous Investor column, Financial Times Presenter: Charmaine Cozier Producer: Rumella Dasgupta Production co-ordinator: Janet Staples Editor: Alex Lewis

Bitcoin or Britcoin? The Bank of England has published the results of its consultation on creating a new central bank digital currency – and also the prospect of regulating other commercial digital currencies – so-called “safecoin”. We hear from the Bank’s deputy governor, Sir Jon Cunliffe and from cryptocurrency expert Kate Baucherel.Four years after the Grenfell Tower fire in which 72 people died, leaseholders living in tower blocks affected by the cladding crisis have started receiving and paying bills, sometimes for tens of thousands of pounds. The money is to pay for work to make the buildings safe. For homes in buildings under 18 metres high, which don’t qualify for a share of a £5 billion government fund, the bills can be huge. In February, Communities Secretary Robert Jenrick said there would be a loan scheme to help those people pay, and that it would be capped at £50 a month. But so far there’s no sign of the loans, nor much indication of when they might appear. We hear from a leaseholder facing payment demands now. And solicitor Liam Spender, of the Leasehold Knowledge Partnership, tells us what the options are for those affected.It’s about to get easier for people with problem debt to freeze their repayments and even write off what they owe. The rules on Debt Relief Orders are changing in England and Wales at the end of this month, and will increase the number of people eligible to apply. Sam Nurse, director of the Money Advice Hub, explains the details.Presenter: Felicity Hannah Producer: Paul Waters Reporter: Dan Whitworth Researcher: Stefania Okereke

Pubs, bars, cafes and restaurants in England Wales, Northern Ireland and parts of Scotland are now open for indoor business. But there’s growing concern about the numbers of vacancies across the hospitality sector. According to trade body UK Hospitality there is a shortfall of almost 200,000 workers.If you run a hospitality business, how difficult are you finding it to get staff? Are you a worker who’s left the sector to look for employment elsewhere? Let us know your experience: [email protected] recent years the hospitality industry has seen a massive growth as more and more of our disposable income has been spent eating out. Could these staffing problems bring this trend to an abrupt end? With many hospitality businesses struggling during the pandemic - despite government support -staff have had to be laid off. Continuing lockdown uncertainty also hasn’t helped.Expert panel: Kate Nicholls - CEO at trade body UK Hospitality Gerwyn Davies - Senior Labour Market adviser at Chartered Institute of Personnel and DevelopmentPresenter: Louise Cooper Researcher: Anita Langary Producer: Rumella Dasgupta Production Co-ordinator: Janet Staples Editor: Alex Lewis

Children’s Commissioner for Wales Professor Sally Holland explains why she, along with the Commissioners for Scotland and Northern Ireland, want the DWP to drop a Universal Credit entitlement rule introduced by the coalition government in 2017. It only provides support for a maximum of two children with a few specific exceptions. Money Box reporter Joice Etutu hears from some of the thousands of people who have received random cheques from HSBC Banking Group. Amounts vary from tens to thousands of pounds. They’re still also being sent out to the group’s M&S Bank, first direct and John Lewis Finance customers who had arrears on loans between 2010 and 2019. Many thought it was a scam, but it’s not. EU citizens who want to continue living in the UK are in danger of missing a crucial deadline which could see them lose access to benefits and the right to work. June the 30th is the last date to apply for the EU settlement scheme which allows people to retain their legal status post Brexit. However there’s concern many won’t realise they have to do it. Guest: Kate Smart, Chief Executive of the charity Settled. The ban on bailiff-enforced evictions in England was an emergency measure to protect renters in arrears related to the pandemic. It ended this week so where does that leave renters who are still having money problems and what other changes might be on the way for them - and their landlords? Meera Chindooroy, Deputy Director of Campaigns, Public Affairs & Policy for the National Residential Landords Association and Chris Wood Assistant Director of Policy at Shelter discuss. Presenter: Paul Lewis Reporter: Joice Etutu Researcher: Stefania Okereke Producer: Charmaine Cozier Editor: Alex Lewis

What are you rights when making a complaint? How do you make sure you escalate your grievance to the right person? What difference can social media make in getting your grumble seen and sorted?Adam Shaw is joined by Martyn James from Resolver, a free, independent issue resolution service. and Alicia Alinia , Managing Director, Consumer Legal Services at the law firm, Slater & Gordon.Producer Smita Patel Editor Alex Lewis

A Money Box listener has been refused work by two employers because he was unable to provide his National Insurance Number despite the Department for Work and Pensions saying individuals can start work without one. Last year we reported that people coming to the UK with the right to work weren’t able to obtain a National Insurance Number because the government had stopped issuing them. People can now apply - but that process takes up to 16 weeks and trying to get work in the meantime can be tough. Paul Lewis talks to Jonathan Reynolds MP, Labour’s Shadow Secretary of State for Work and Pensions. National Savings & Investments apologises to more than 14,000 customers after it changed the terms and conditions on a savings product without telling them. We hear from Gary Rycroft, a partner at Joseph A Jones solicitors.The regulator clamps down on insurance firms who cut prices for new customers while quietly increasing them for loyal ones. Michael Sicsic, managing director of financial services consultancy Sicsic Advisory, and a former head of supervision for general insurance at the FCA explains all.And this week a judge rejected a 'scheme of arrangement' offer by Amigo Loans Limited to missold customers. What happens now? Paul talks to Sara Williams, founder of the debt advice website Debt Camel.Presenter: Paul Lewis Researcher: Sowda Ali Production co-ordinator: Brenda Brown Reporter: Dan Whitworth Producer: Ben Carter Editor: Alex Lewis

Apprenticeships allow you to earn money as you study for qualifications and gain practical experience on the job.There's a wide range of careers and industries to choose from but a recent Ofsted report said that 10% of apprenticeships are inadequate, so how do you find a good quality scheme to help you develop the skills you need to succeed?On Wednesday's programme Adam Shaw speaks to apprentices and employers about their experiences and ambitions and we'd love to hear from you too.If you're interested in becoming an apprentice or you're an employer who'd like to hire apprentices e-mail [email protected] now.Presenter: Adam Shaw Producer: Diane Richardson Editor: Emma Rippon

One in four of us is considering buying an electric car, according to the energy regulator Ofgem. So, what are the finances of going electric? They often cost more to buy but the claim is that they can be cheaper to run. Adam Shaw and guests discuss the cost of buying, insuring, charging an electric vehicle and the tax breaks you get if you buy or lease an electric car through a business?Adam is joined by Ginny Buckley, founder of electrifying.com, an electric car advice site & Hayley Jay, business specialist sales, from the car dealership Furrows. And we hear from listeners about their views on electric vehicles.Producer Smita Patel Editor Alex Lewis