Money Box

Almost 8 million people live alone in the UK and numbers are rising. Figures from the Office for National Statistics show it's more expensive to be single, so what are the financial penalties if you're not a couple? Inevitably, household expenses are more costly when you're not sharing rent or mortgage payments, energy or water bills. But outside the home, there are many ways that singletons pay a premium - whether it's more expensive holidays, hotel rooms, train fares, car insurance or even theatre tickets. On Money Box Live, we want to hear how you can cut the costs of being single. Apart from the 25% council tax discount, where else are singletons given a price reduction? And, with the number of one-person households expected to reach more than 10 million by 2039, should the government consider new policies to ease the financial burden?Share your views and experiences with Louise Cooper and guests. Email [email protected] or call 03700 100 444 from 1pm to 3.30pm on Wednesday 17 April. Standard geographic charges from landlines and mobiles will apply.Guests: Professor Donald Hirsch, Centre for Research in Social Policy at Loughborough University Kara Gammell, personal finance journalistPresenter: Louise Cooper Producer: Sally Abrahams

The Financial Conduct Authority has warned parts of the general insurance industry that it "will not hesitate to intervene" in situations where firms fail to meet their obligations to customers. A report by the financial regulator examined short-term travel including coach trips, tradesman, GAP and motor ancillary insurance. It found some customers were sold inappropriate products, charged excessive prices or received poor service. Guests: Jonathan Davidson, Executive Director of Retail Supervision at the Financial Conduct Authority and Huw Evans, Director General of the Association of British Insurers.Money Box listener Lola reveals how thieves tricked her caller ID into displaying her bank telephone number before stealing from her account. Guest: Richard Emery, Independent Fraud Investigator.As Debenhams department store is taken over by its lenders as part of an administration process, what should customers with gift cards, wedding lists and insurance arranged via the store do? Guest: Adam French, Consumer Rights Expert for Which? The price of wholesale energy has dropped sharply over the past two months. Could it eventually lead to lower bills for around 11 million households on default tariffs who are affected by Ofgem’s price cap? Guest Ellen Fraser, Independent Energy Consultant at Baringa.Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

Are you saving into a pension at work? Has this happened automatically via auto enrolment? In just six years, this Government policy has encouraged ten million more people save into a pension. But not everyone is eligible to take part. So they get no employer contribution towards their retirement pot. People paid less than ten thousand pounds a year and the self-employed are currently excluded from the scheme. Paul Lewis and expert panel discuss the future of pension saving at work. How can more people be encouraged to save for their old age?Guests: Laura Gardiner, Resolution Foundation Meredith McCammond, Low Income Tax Reform Group Will Sandbrook, Nest Insight Emma Heathcote-James, Federation of Small BusinessesEmail [email protected] or call after one o'clock call 03 700 100 444.

The inconsistent manner in which police forces in England and Wales investigate reports of fraud is leaving victims 'confused and disillusioned.' That's one of the findings in a report by the watchdog Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services. Money Box listener Emma lost her £25,000 new home deposit after criminals hacked emails between her and her solicitor in order to divert and steal the money. She feels let down by the police and her bank. Guest HM Inspector of Constabulary Matt Parr. What needs to happen for you to achieve the life you desire? How much money is enough money? Just a few of the questions likely to be asked by a lifestyle financial planner as they cashflow model your future. Julie Lord, Chief Executive of Magenta Financial Planning, explains what it involves. A report from Gingerbread, the charity for single-parent families, highlights concerns over the operation of one of the Child Maintenance Support payment methods called Direct Pay where parents manage payments between themselves. Guest: Sumi Rabindrakumar who wrote the report for Gingerbread. This week the Financial Conduct Authority issued a warning for people considering putting their cash into Innovative Finance ISAs (IFISAs). It says mini-bonds or peer-2-peer investments "may not be protected by the Financial Services Compensation Scheme so customers may lose the money invested or find it hard to get back." It follows the collapse of London Capital & Finance. More than 11,000 people invested £236m with the failed mini-bond provider. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

Have you had to cope with sorting out a loved one's financial affairs after they die? The process is called probate or 'confirmation' in Scotland. It's a complex process, involving getting documents from financial institutions, valuing assets and perhaps even selling a house. It all comes at a time when relatives or friends may be feeling at their most vulnerable. Fees to apply for the probate process in England and Wales are due to rise sharply in many cases, subject to Commons approval, in the spring. Join Adam Shaw and expert panel to share your experiences of dealing with a loved one's financial affairs. GuestsHelen Stewart, head of probate and partner at Thomson, Snell and Passmore Alan Barr, partner at Brodies and co-author of Drafting Wills in Scotland. Sarah Pennells, founder of financial website, Savvywoman.co.uk

Money Box reporter Dan Whitworth analyses the main findings from the administrators' report into London Capital & Finance. The high-risk mini-bond provider collapsed in January but not before it had taken £236m from 11,650 people. Many of them were first-time investors who thought their money was going into fixed rate ISAs. The cash they put in came from pensions, inheritances and life savings.From April the Financial Services Compensation Scheme (FSCS) limit for regulated investments rises to £85,000 from the current £50,000. Guest Mark Neale, Chief Executive of the FSCS. As this year’s Council Tax bills arrive, are you eligible to reduce yours with a discount, exemption or help from a Council Tax Reduction scheme? Guest: Caroline Siarkiewicz,, Director and debt advice expert at the Single Financial Guidance Body. NHS consultant James Bailey explains how the annual allowance taper affects his finances and working life. The taper was introduced in 2016 and affects people with income over £150,000 including pension savings. For every £2 of income over £150,000, the annual allowance reduces by £1, to a minimum of £10,000 a year. If an individual’s income is less that £110,000 a year, excluding all pension savings, then the annual allowance taper doesn't apply. Guests: Josephine Cumbo Pensions Correspondent for the Financial Times and John Ralfe, an Independent Pensions Consultant. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier

A major change to the UK's tax system starts on April 1st. Is business ready for the VAT reporting shake-up? Making Tax Digital means businesses with an annual turn-over of more than £85,000 a year must file and submit their quarterly accounts using digital software which is compliant with the new system set up by HMRC. The Government says the initiative will increase the tax take. But small businesses have expressed concerns over the costs of upgrading software and getting to grips with the new system. Joining Louise Cooper are Theresa Middleton, Director of Making Tax Digital at HMRC and Anita Montheith, Technical Manager at The Institute of Chartered Accountants in England and Wales.

Over 13 million smart meters have been installed in the UK. By the end of December next year gas and electricity suppliers will be expected to have taken "all reasonable steps" to roll them out to domestic and small business customers. One of those steps involves offering cheaper tariffs to customers - but only if they agree to have a smart meter installed. There's no legal requirement to have one so is it an unreasonable step too far? Guests: Lawrence Slade, Chief Executive at Energy UK and Joe Malinowski, founder of energyscanner.com To what extent does the way we bank affect the way we spend, or don’t spend, our money? Guest: Abi Adams, Behavioural Economist at the University of Oxford. The Serious Fraud Office has opened an investigation into individuals linked to London Capital & Finance. The failed high-risk mini-bond provider entered administration in January, but not before over 11,000 people had trusted it with £236m of their cash to invest in what they were told were fixed-rate ISAs. They now stand to get 20% of their money back at best.Annuities are a retirement income product bought with some or all of your pension pot. The insurance and pension provider Prudential is currently transferring around 400,000 policy holders to Rothesay Life following the sale of its portfolio to the annuities specialist. Guest: Billy Burrows, Retirement Director at specialist pensions adviser Better Retirement who explains the underlying security behind annuities and how they are protected if the provider changes. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

The number of first-time buyers is up, says Chancellor Philip Hammond. Will it continue? If you've managed to buy your first property, how did you do it and what help did you get?

In his first budget speech for the new Labour government chancellor Gordon Brown announced the 1999 introduction of individual savings accounts. The idea was to encourage the habit of putting money away, especially those who had never saved before. Twenty years later, there are more types available. We look at non-cash ISAs with Mark Polson, Founder of The Lang Cat financial services consultancy. Money Box reporter Dan Whitworth looks into warnings sent to the Financial Conduct Authority years before it took action against London Capital & Finance plc. LCF entered administration in January. By that time over 11,000 people had put £236m into high risk mini-bonds. At best they might only get around 20% of their original investment back.Laura received a letter from the Department of Work and Pensions asking for £625 of benefits it had placed into the bank account of her deceased grandmother. Laura's only involvement was to register the death. There was no will and no executor. The few assets her grandmother had went towards meeting funeral costs. The DWP confirmed to Money Box that there's no legal obligation to return a benefit direct payment of this type and if the recovery letter it sends is ignored, it will not pursue the amount. It also confirmed there are no plans to reimburse Laura the £625 she struggled to raise to pay it. Guest: Adam Sym, Probate Executive, Stephensons Solicitors. The exit fees charged by investors who want to move from their current online platform, and the difficulty many face in doing so, is the subject of the latest market study from the FCA. What might change for investors and do the proposals go far enough? Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon

The Chancellor, Philip Hammond, gives an update on the health of the UK economy. What will it mean for your household finances? A panel of experts will analyse what he says and we want to hear your assessment too. Are you cheered or concerned by the state of the nation's finances? And how will it affect the way you spend or save your hard-earned cash? Also, looking ahead to the new tax year, we'll discuss the tax cuts which begin in April and the outlook for our personal finances over the next twelve months. Guests: Tina Riches, Chartered Institute of Taxation Michelle Cracknell, independent pensions consultant Jane King, independent mortgage adviser from Ash-Ridge Private Finance Shirley McIntosh, Head of tax for Scotland at RSM accountants and tax advisersPresenter: Paul Lewis Producer: Sally Abrahams

Money Box reporter Dan Whitworth investigates the companies which marketed London Capital & Finance plc ('LCF') mini-bonds to investors, including on comparison websites. LCF entered administration in January, by then 11,000 bondholders had invested £236m of savings. The joint administrator to LCF, Finbarr O'Connell, also provides an update on efforts to determine how the investments of those 11,000 bondholders unravelled and whether they have any hope of getting any of their money back. The cost of obtaining a death certificate in England and Wales recently increased from £4 to £11. People usually find, to their surprise, that they need to purchase multiple copies of certificates when alerting financial institutions or utility companies to a bereavement. Guest: Ian Bond Director and Head of Trusts and Estates at Talbots Law and chair of the Law Society's wills and equity committee. Financial Independence, Retire Early or FIRE is a movement driven by the idea of extreme saving in order to fund an early retirement. How realistic is it? Guests: Kristian Danielson who is 27 and planning to retire before he's 40 and Nick Earl, Financial Planner at London Money where he specialises in investments and retirement planning. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

More than 11,000 young people aged 16-18 left local authority care last year. Many feel completely unprepared for the financial decisions they will have to make when they start living independently. What help is available to them and how much financial education are they given to help them navigate the complex world of rent, food bills, benefits and savings? Join Adam Shaw and a panel of guests. Email [email protected] or call 03700 100 444 from 1pm to 3.30pm on Wednesday 6 March. Standard geographic charges from landlines and mobiles will apply.. Guests: Leah Edwards, Head of services for care leavers and children in care, Wigan Council Sam Royston, The Children's Society Joe Shaw, young care leaver of the year 2018 Presenter: Adam Shaw Producer: Sally Abrahams

Financial Secretary to the Treasury Mel Stride speaks to Paul Lewis about the forthcoming loan charge. The measure, which comes into force in April, aims to stop disguised remuneration schemes which can be used for tax avoidance purposes.People who have been tricked into authorising payments to bank accounts run by fraudsters stand a much better chance of being reimbursed in future. A new code has been published by the Payment Systems Regulator and agreed by the industry. It includes measures to do more to protect bank and buidling society customers from criminals including reimbursing them in all but exceptional circumstances. The code, which is voluntary, comes into effect on May 28th. Guest: Hannah Nixon, Managing Director, Payment Systems Regulator.Money Box listener David Hardie runs a small printing business. He recently received a letter from HMRC informing him that from next month he must submit his VAT return digitally. It's part of the wider government Making Tax Digital (MTD) initiative to shift people away from paper-based record keeping. The software used has to be MTD compatible so David is now paying for a new accounts program. Tim Woodgates, a tax adviser and chartered accountant with Moore Stephens, suggests ways in which small businesses can be MTD compliant while keeping costs down. We hear a cautionary tale of what can happen when the terms and conditions of a guarantor loan are not scrutinised by the friend or relative being asked to pay off the debt if the original borrower defaults. Followed by Sara Williams, founder of the Debt Camel blog and Nick Beal Chief Regulatory and Public Affairs Officer at Amigo Loans in a wider discussion on guarantor loans. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

If you're a small business, how are you affected by clients who pay late or don't pay at all? The Federation of Small Businesses estimates that around 50,000 firms go bust each year because of cash flow problems mainly caused by late payments. This is also a problem that also affects many of the UK's 5 million self-employed who find themselves out of pocket because clients can't or won't pay. So what can you do to recover the money you're owed? And how can we change the culture of late payment? Join Louise Cooper and a panel of guests with their own experience of poor payment practices and their solutions. Email [email protected] or call 03700 100 444 from 1pm to 3.30pm on Wednesday 27 February 2019. Standard geographic charges from landlines and mobiles will apply.Guests: Ailsa Fairchild, debt recovery manager, Girlings Solicitors Jess Pinhorn, specialist adviser, Business Debtline Paul Uppal, Small Business Commissioner Craig Beaumont, Federation of Small Businesses David Clarkson, credit controller, Wilmington plc Presenter: Louise Cooper Producer: Sally Abrahams

On April 6th the loan charge comes into force. It's an anti-tax avoidance measure which will enable HMRC to recover tax from disguised remuneration schemes which involved paying earnings back via a loan. Contractors, some of whom now face bills of hundreds of thousands of pounds, have told Money Box they were advised by their accountants to use these schemes, while others said they were told they would lose contracts without one. HMRC options for people in this situation are to repay the loans, settle the tax due or pay the loan charge in April which will apply to all loans made since 6 April 1999 if they are still outstanding. If a settlement has been agreed or is in progress with HMRC the charge will not apply. Guests: Andy Chamberlain, Deputy Director of Policy and External Affairs IPSE and Rebecca Benneyworth, Tax Lecturer and writer. Money Box listeners have been in touch to ask "what happens to debts when you die?" Guest: Andy Shaw, debt advice co-ordinator with StepChange debt charity.Margaret Snowdon, Chair of the Pension Scams Industry Group, discusses the findings of its pilot survey of three pension providers, who between them handled 27,000 pension transfers worth £1.33bn in a year. One of the aims of the survey was to identify areas where scams concerns around pension transfers might arise. It found the top concern to be the involvement of unregulated introducer firms who generate business leads for authorised advisers. Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

Confirmation of payee is a fraud prevention system which would allow banks and customers to check names alongside account and sort code details to ensure that transferred money goes to the right person. The Payment Systems Regulator wanted it to start in July. This week UK Finance, which represents banks, said it needed a delay until "some time next year." Guest Gareth Shaw, Head of Money, Which?Money Box reporter Dan Whitworth takes a forensic look at the accounts of companies linked to London Capital and Finance plc. The company is in administration, leaving 11,000 investors worried about what's happened to their cash. Guest Roger Isaacs, Forensic Partner at Milsted LangdonMegan Jarvie, Head of Coram Family and Childcare discusses the latest figures for tax-free childcare which show that 91,000 families used it for 109,000 children. Figures released this week revealed that 10 million people are now saving into a workplace pension. Some of those workers are non-tax payers and have been placed by employers in net pay arrangement schemes where pension contributions are collected before income tax. It means they don't get the tax relief on their pension contributions that they would get if they were in another scheme known as a relief at source, where contributions are collected after income tax. Guest: Meredith McCammond, Technical Officer for the Low Incomes Tax Reform Group.Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon

So where are we with the promised Open Banking revolution?A little over a year ago we were teetering on the edge of radical reform after new rules meant that customers could give permission for their bank to share details of their current account with other banks and regulated companies. The plan was that by studying your spending and income details firms will be able to offer you financial products, give you a credit rating, or suggest ways to save money. What are you experiences? From 1pm on Wednesday 13th February you can call 03 700 100 444 or email anytime: [email protected] Paul Lewis on the panel this week: Imran Gulamhuseinwala, Implementation Trustee for Open Banking Ltd Pamela Meadows, payments expert from the Financial Services Consumer Panel. Freddy Kelly, founder Credit Kudos.Presenter: Paul Lewis Producer: Alex Lewis Editor: Jasper Corbett

From April millions of households on default energy tariffs and who have not switched suppliers will see a rise in their bills after regulator Ofgem raised caps for gas and electricity. The first cap was introduced in January as a measure to ensure customers paid fairer prices. Guest Jo Butlin, Chief Executive of EnergyBridge Consulting and an expert in how the energy industry works in the UK.This week the Housing, Communities and Local Government Select Committee held its final evidence session on leasehold reform. Founder and Chief Executive of the HomeOwners Alliance Paula Higgins debates the issues with David O'Leary, Policy Director with the Home Builders Federation.What happens to state and private pensions post-Brexit? James Walsh, from the Pensions and Lifetime Savings Association, where he focuses on the EU, guides us through what's certain and what's uncertain.There are now more mortgage products than ever before for older borrowers, what’s attracting lenders to them? Guest: Darren Cook, Mortgage Analytics Manager at moneyfacts.co.ukPresenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

How would you like to receive a set income from the state without conditions?It's an idea which is gaining world wide attention with pilot schemes in Finland, Canada and Spain to name a few. In Scotland ministers have awarded funding to four local authorities to undertake feasibility studies with a view to holding a pilot. Adam Shaw and a guest panel discuss the theory behind the idea and examine how if it could ever work in practice.How have the trials worked in different countries? Is a universal basic income a useful way of thinking about wealth redistribution or is it just an unaffordable utopian dream? From 1pm Wednesday 6th February you can call us on 03 700 100 444 or email us at any time: [email protected] Adam on the panel: Jamie Cooke, Head of Royal Society for the encouragement of Arts, Manufactures and Commerce Scotland Dr Louise Haagh, author of The Case for Universal Basic Income and a Reader in Politics at the University of York Dr Luke Martinelli, the main researcher on the Institute for Policy Research’s basic income research project at Bath UniversityProducer: Linda Walker Presenter: Adam Shaw Editor: Jasper Corbett

A firm which raised more than £200m from 14,000 investors has gone into administration. London Capital & Finance Plc (LCF) issued mini-bonds which promoted returns of 8 percent and higher. The Financial Conduct Authority was already investigating, last December it froze the assets of the firm. It also directed LCF to pull its "promotional material on the basis that the way in which it was marketing bonds was misleading, not fair and unclear." The FCA also expressed concerns that "LCF bonds were being marketed as ISA eligible when they were not." Guest: Finbarr O'Connell, one of the administrators of London Capital & Finance Plc.Tougher fraud prevention measures have seen some websites asking online shoppers to verify their identities by entering a six digit number, sent to them by text, before the transaction can continue. What if you live somewhere without a mobile signal? Guest: James Daley, Managing Director and Founder, Fairer Finance. We hear from the Money Box listener who's paying hundreds of pounds a year in fee charges for a SIPP investment that’s been valued at £1. Guest: Adam Samuel, financial services compliance specialist. Child Trust Funds were set up for babies born between 1 September 2002 and 2 January 2011 to encourage regular, long-term saving habits. Families received starter vouchers of £250 or £500 to open fund accounts. If, after the first year, they hadn’t, HMRC did it and sent families details of their provider. In many of those cases families failed to contact providers and forgot about the accounts. The first wave of children are turning 16 when they can take control of managing accounts ahead of being able to make withdrawals at 18. How can a lost account be found? Guest: Carol Knight, Chief Operating Officer TISA.

According to the Association of British Insurers, average motor insurance premiums dropped by 1% last year. But the experiences of many Money Box listeners tell a different story.Louise Cooper and panel discuss why the cost of car insurance is so high. How do insurers work your premium out? Is it ever a good idea to stick with your existing provider? And how common is it for young people to pay more for their insurance than the cost of their vehicle?From 1pm Wednesday 30th January you can call us on 03 700 100 444 or email us at any time: [email protected] Louise on the panel: David Williams - Technical Director at AXA Insurance Amanda Stretton - Motoring Editor, Confused.com Neil Hart - Client Services Director at Consumer IntelligenceProducer: Alex Lewis + Linda Walker Editor: John Murphy

Administrators have been appointed to the Dream Lodge Group leaving people, some of whom invested hundreds of thousands of pounds in the luxury holiday park lodge business, at risk of losing most if not all of their money. In return for their cash they were promised an 8% return on their investment plus a guaranteed buy back of their capital. In a statement to Money Box administrators Deloitte said "The best outcome for everyone would still be a sale of the business and we will formally report our progress on that and any other matters in our creditors report in mid-March. We appreciate this will be a difficult time for many people affected by the administration of the business.” What are the signs that an investment opportunity is too good to be true? Guest: Farhaz Khan, Secretary of the Financial Services Lawyers Association. The European Health Insurance Card, or EHIC, gives people from the UK the right to access state provided emergency care while temporarily staying in another European Economic Area country or Switzerland for free or for a reduced cost. Tamara Hervey, Professor of EU Law at the University of Sheffield explains what happens to the EHIC post-Brexit.The cash machine network Link will pay a 'super premium' to ATM operators in certain remote areas from April. It hopes the subsidy of up to £2.75 per withdrawal will keep machines free to use. Guest John Howells, CEO of Link. If you’ve signed up with a credit rating agency to get alerts whenever your file is accessed, what can you do if you discover a company you've never heard of has searched your details? Guest Lisa Hardstaff, Head of Customer Experience at Equifax.Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon

Private parking firms are issuing penalties to drivers at the rate of one every five seconds. That's a 20% increase compared to last year. Council income from parking penalties has never been higher. So why this increase? Every motorist has a parking ticket story. So what's yours?Email us [email protected] or call us from 1300 on 23rd January: 03 700 100 444, geographic charges from landlines and mobiles apply. Presenter: Louise Cooper Producer: Alex Lewis and Linda Walker Editor: John Murphy

New rules are set to change access to pension credit. At the moment the benefit can be claimed to top up income when the older partner in a couple reaches the qualifying state pension age. From May 15th it will switch to when the younger person in the relationship qualifies. Pensioners with younger partners who are already on pension credit or pension-age Housing Benefit will not be affected by the change while their entitlement remains. The announcement was made via a written statement by pensions minister Guy Opperman which was published on Monday. Guest: Gareth Morgan CEO of Ferret Information Systems. Money Box listeners who took out student loans in the 1990s have received letters offering to settle the debt if they agree to pay a percentage of their outstanding amount. Some of these former students are approaching the point where their loans will be written off anyway. Guest: Martin Lewis, Founder and Chair MoneySavingExpert.comSorting out a £51 tax refund ended up costing one man £137 after he searched online and dialled a number listed on an official looking website which he thought belonged to HMRC. It wasn’t and the line he called which connected him to HMRC was a premium rate one. Guest: David Hickson of the Fair Telecoms campaign.Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

A New Year, a new you!Many of us have committed to eat better and get fitter. But just as popular is to save more. We want to know how you have resolved to improve YOUR personal finances. Email us: [email protected] or call us from 1300 on 16th January on 03 700 100 444, geographic charges from landlines and mobiles apply. Let us know how you're doing.Presenter: Louise Cooper Producer: Alex Lewis Editor: John Murphy

Two banks have taken the unusual step of refunding a fraud victim all her money. With new rules for banks on this issue coming into force soon, is this a sign of things to come and are more victims likely to benefit? We hear from bank fraud consultant, Richard Emery, of 4 Keys international. Economy Energy has become the ninth energy supply company to go bust in the last year. 235,000 customers are now being told to sit tight while Ofgem appoints a new supplier, but has the regulator opened up the market too much? We speak to one of its executive directors, Mary Starks. And with Universal Credit complicating who does and doesn’t get free prescriptions in England, hundreds of thousands of people are being wrongly fined for not paying the £8.80 fee. We find out what it means for claimants and pharmacists and speak to Sandra Gidley, from the Royal Pharmaceutical Society.Presenter: Paul Lewis Producer: Sally Abrahams Editor: Richard Vadon

Is it time to turn to the small claims court? It’s only 9 days into the New Year and your relaxed demeanour may have already waned. Especially if faced with a mountain of Christmas presents that never worked and a feeling of resentment about the botched boiler repair.Help is at hand in the form of the small claims court – a low cost way for you to claim what you feel you are owed by an individual or small business, providing it's not more than £10,000.In the past year a little over 2 million claims were raised in England and Wales, 39,000 of them via the Government's newly launched online service. They boast that the fastest claim was lodged and paid in under two hours.Today our panel discusses the effectiveness of the system for getting you your money back:. Helen Dewdney aka The Complaining Cow and consumer champion Benjamyn Damazar, regular user of the small claims court process Stephen Gerlis, retired district court judge.Presenter: Paul Lewis Producer: Alex Lewis Editor: John Murphy

Have you had an accident in the last 5 years - even if it wasn't your fault? Ticking that box on a car insurance application can be very costly - even if you weren't to blame. Money Box reporter Dan Whitworth has been investigating why.Around 14,000 investors who put their money into a mini-bond sold by London Capital & Finance are in limbo this week after the Financial Conduct Authority froze the firms assets and banned it from advertising or selling the product. What does this mean for people with money invested?The Chinese economy is flagging after decades of expansion and the latest Bank of England figures show a fall in UK consumer lending. Will 2019 see our personal finances coming under an increasing squeeze?And as the currently un-named Government backed 'Single Financial Guidance Body' comes into being - taking on the roles of The Pensions Advisory Service, Pension Wise and Money Advice Service - we mull over suggestions for what it could be called...Presenter: Paul Lewis Producer: Alex Lewis Editor: Richard Vadon

In August, Jessica Hurst wrote to the media asking them to investigate how her dad’s debts of just under £12,000 became a bill of just under £73,000. Nigel Hurst killed himself eighteen months ago after learning that bailiffs were to repossess his family home. It was the bailiff who found him. Student, Jessica, was left with a pile of debt recovery letters and bank statements which she hoped would hold the clue to his financial troubles. After an old school friend offered legal advice, Jessica has persuaded the creditors to reduce their demands back to a manageable level. How did they do that? And what did they learn in going through the process? Helen Grady - who reported on the case for File on 4 - asks Jessica about the response to the programme. If you've been affected by the issues raised in this programme and would like details of organisations which offer advice and support, you can visit BBC Action Line or you can call for free, at any time, to hear recorded information 0800 066 066You can also get help from … https://www.samaritans.org/ https://www.nhs.uk/conditions/suicide/Presenter: Helen Grady Producer: David Lewis Editor: Andrew Smith

More than 2000 steel workers - many of them in the Welsh steel town of Port Talbot - were persuaded to transfer out of their final salary pension scheme. Many now deeply regret their decision, and believe they were mis-advised by"sharks" who descended on the town to take advantage of a period of confusion. Tony Bonsignore hears how the men's lives have been affected, what lessons have been learnt, and whether enough has been done to stop something similar happening again.Presenter: Tony Bonsignore Producer: Alex Lewis Editor: Richard Vadon

Steven Long, the founder of the collapsed inheritance planning firm, Universal Wealth Preservation, has been jailed for eight months for failing to disclose the whereabouts of his clients' money. It's now emerged that at least twenty-five million pounds has gone missing. Money Box hears from Shivani Varma, the solicitor acting for around 30 claimants who have lost millions of pounds and talks to one client who attended the High Court hearing about what it was like when the prison sentence was handed down. Overdraft charges: The Financial Conduct Authority announced major changes this week to how banks charge us for accidentally slipping into the red. It wants to stop firms charging higher prices when customers use an unarranged overdraft and bring an end to fixed daily and monthly fees. Instead the banks will have to charge customers one simple rate of interest on the money owed. But, given that overdraft charges bring in around £4.2 billion a year for the banks, how will they recoup those lost monies? Professor Peter Hahn of the London Institute of Banking and Finance gives his assessment of the planned changes.Are you going bust? To be blunt, no! That was the first of eight questions in a Q&A sent out this week by the energy supplier, Outfox the Market, to its 100,000 customers. So many of them have been contacting the firm that the energy regulator Ofgem tweeted this week that it was in "active discussions with the supplier regarding their customer service issues". Money Box hears from one frustrated Outfox customer about the problems he's been having trying to contact the firm to get back £500 credit he's due and we hear from energy analyst, Ellen Fraser of Baringa on this latest development.Down down down. That was share prices in London and indeed in much of the world in the last full trading week of the year. And it matters to most of us as our pensions and ISAs will be affected. Share prices are normally measured by the FTSE100 index - the average of the shares in the hundred biggest companies on the London Stock Exchange. It ended the week 12% down on a year ago. and nearly a third less than its value at the start of this century. So is investment bust? Paul Lewis talks to Russ Mould, Investment Director at stockbrokers A J Bell.Image: Steven Long, Founder, Universal Wealth Preservation, Credit: Paul KeoghPresenter: Paul Lewis Producer: Sally Abrahams Editor: Richard Vadon

More than 45% of UK households keep a pet. It's estimated that we spend almost £4.5 billion a year on them. Yet research suggests we underestimate what it costs to keep them.

You may not have heard of some of them; transaction charges, custody charges, collateral management costs, but these hidden pensions costs can have a real effect on your savings over the years.It's been estimated that charges - including a notional 1% which are hidden - could destroy a quarter of the value of a pension over 30 years. Why, when they matter so much, is it so hard to get the full picture and what can you do about it?Share your experience. Call us on 03700 100 444, email [email protected] or tweet @moneybox. Lines open from 1pm on Wednesday 12 December. You can also email [email protected] or tweet @moneyboxPanel guests: Chris Sier, academic and transparency campaigner Michelle Cracknell, The Pensions Advisory Service Jeff Houston, Secretary of the Advisory Board to the Local Govt Pension schemePresenter: Lesley Curwen Producer: Alex Lewis Editor: John Murphy

In March of this year Money Box listener Nicola's financial adviser made his first attempt to move her investment fund, valued at £40,000, from Aegon to another provider. Nine months later, despite making a formal complaint and taking their case to the Financial Services Ombudsman, the money has yet to arrive. To date Aegon has offered Nicola £100 which it increased this week to £500, as an apology "for the unacceptable delays she has faced in the transfer of her funds." Guest: Nicola's independent financial adviser, Iain Forrest, Director of Forrest Financial Management and we also hear from the Financial Ombudsman Service. Dan Whitworth reports on a HMRC VAT exemption rule clarification which recently came into force and has resulted in some people seeing a sudden increase in their property management company service charge. The clarification is intended to make it clear that third parties such as property management companies are subject to VAT. Some of these companies have started to pass the cost on. Guest: Alan Pearce, VAT Partner, Blick Rothenberg. A pensions dashboard which will allow people to see their scheme details, old and new, big and small, in one place, online, for the first time is due to go live next year. However the first version won't contain state pension details and once it’s up and running pension providers will be able to offer their own commercial dashboards. Guest Sir Steve Webb, Director, Royal London and former pensions minister.Presenter: Adam Shaw Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon

The competition regulator has stepped up its investigation into the £2 billion a year funerals market, after finding prices have risen above inflation for over a decade.

Infertility affects one in seven couples. Many people seek medical treatment to help them conceive. Some fertility treatment is available on the NHS, but the majority of couples go privately and pay for it themselves. It can be incredibly expensive, costing tens of thousands of pounds.Money Box Live is looking at the costs involved in fertility treatments. If this has affected you or your loved ones, or you have a question you'd like answered, presenter Louise Cooper and an expert panel want to hear from you. So why not call Money Box Live now 03 700 100 444, geographic charges from landlines and mobiles apply.Or email [email protected] tweet @moneyboxGuestsPeter Thompson, Chief Executive of the Human Fertilisation and Embryology Authority, the UK's independent regulator of fertility treatment. Aileen Feeney from the the charity, Fertility Network UKDr Raj Mathur, Senior fertility Consultant, working in both the NHS and a private clinic.

Money Box reporter Dan Whitworth investigates complaints from customers of a small energy supplier, Outfox the Market, who suddenly found themselves facing huge increases to their direct debit payments. Outfox the Market emailed Anna and her husband Rob to say their direct debit amounts would be split, meaning they would pay much more during winter and less in summer. The couple are already around £200 in credit on their account so they decided to switch supplier. Outfox the Market say the direct debit change would average out over the year. Following its administration deal with its lenders the pension fund of news publisher Johnston Press is being placed under Pension Protection Fund (PPF) rules. What happens if your pension passes to the PPF? Guest: Hilary Salt, Founder First Actuarial.We hear from the man who ended up being reported to the police for fraud by his insurer after making a stolen jewellery claim following a burglary. Neil McFarlane, Group CEO with the specialist jewellery insurance broker T.H. March outlines what you should consider when insuring gems, rings and watches at home. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

The way we work is changing. By 2025, only 13% of people believe they will be working in traditional 9-5 employment.For the last 15+ years the number of self-employed workers has been increasing - tripling for the over 65's and doubling for the 16-24's whether it be as a sole trader or on zero hours or as part of the 'gig' economy. And that doesn't account for the rise of people on short term contracts with little or no job security.So in this brave new world of employment, how has the financial services industry responded? What can you do about your pension, insurance or getting a mortgage if you no longer have a career in one company but move from job to job?Your experiences and stories please: 03700 100 444. Lines open from 1pm on Wednesday 21`November. You can email [email protected] or tweet @moneyboxPresenter: Adam Shaw Producer: Alex Lewis

This week the government's publication of its draft Brexit Withdrawal Agreement was followed by the cabinet resignations of Dominic Raab and Esther McVey. The financial markets responded with a sharp drop in the pound before it stabilised and a fall in the share price of UK focused companies. Guest: Tom Stevenson Investment Director at Fidelity Worldwide Investments.Some of the biggest clothing retailers are being warned they could be encouraging young shoppers to get into problem debt. Major sports and fashion names are using a new type of “try before you buy” service from the Swedish bank Klarna for online orders. Guest Moira O'Neill, head of personal finance at Interactive Investor. A childminder reveals how problems with the government's tax-free childcare system are impacting on her business. Earlier this month around 22,000 standing order payments from parents to childcare providers were delayed. HMRC have apologised and say it was an isolated issue which has been fixed. Guest: Aoife Hamilton, Policy and Information Manager at Employers for Childcare. Until now Starling Bank services could only be accessed via a smartphone app. That changed this week after it joined a partnership which allows its customers to deposit and withdraw cash at Post Office branches. Is this a step backwards for digital banking? Guest: Anne Boden CEO and founder, Starling Bank.Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Charmaine Cozier Editor: Richard Vadon

What’s your experience of the biggest change ever made to the benefits system? Universal Credit - which is being gradually introduced across the UK - is supposed to make things simpler, by merging six benefits into one single payment. But it's been plagued by controversy, especially over delays in paying claimants, causing severe hardship in some cases. In Budget 2018, the Chancellor introduced new measures designed to improve the system. These include increasing the amount of money people can earn before their benefits are reduced and allowing two weeks extra benefits for those moving from the old system to the new. But will it be enough to solve the problems? How might this extra help benefit you? If you have been affected by Universal Credit, do share your story by calling 03700 100 444. Lines open from 1pm on Wednesday 14 November. You can email [email protected] or tweet @moneyboxGuests: Sarah Hayle, Welfare rights adviser, Community Law Service, Northampton and County Angela Marke, Head of Advice Quality, Advising Communities David Samson, welfare benefits specialist, Turn2Us Presenter: Paul Lewis Producer: Sally Abrahams

Tens of thousands of free educational books about personal finance are being sent to every secondary school in England. For free. Funded by money saving expert Martin Lewis, written by Young Money and supported by the Government, it 's the UK's first ever financial education textbook.The Government’s announced its second attempt to try to increase probate fees, this time from just a few hundred to thousands of pounds for some. We’ll find out what’s behind the move, if it’s likely to get through Parliament and explain why critics say the move is not legal.This week saw state pension age equalise. Many women are not happy. We speak to someone who reached state pension age before 65 but is receiving much less than a man the same age because she qualified when the previous, lower state pension was in force. These women have not been entitled to free bus passes, tv licences and the winter fuel allowance 2 to 4 years sooner than men of the same age as mentioned in the piece. Winter Fuel Allowance is linked to women’s state pension age for both women and men (now the common state pension age) which is also true of almost all free bus travel in England. In Wales, Scotland and Northern Ireland men and women get free bus travel from 60. Currently everyone is currently entitled to a free TV licence from 75.‘Why aren’t my auto-enrolment pension pots consolidated?’ We hear from a listener who wants to know why his pensions aren’t merged automatically.Presenter: Paul Lewis Producer: Alex Lewis Reporter: Dan Lewis Editor: Richard Lewis

A big change to the UK's tax system starts next April, but are firms ready to comply?In barely five months' time, every business which is above the threshold for VAT must ditch paper-based record-keeping and get new approved software instead. The new rules are part of Making Tax Digital - and make it compulsory for them to keep electronic records of VAT and file returns to the Revenue directly from accounting software. It will apply to small businesses and sole traders if they are VAT-registered and have a turnover - not a profit, a turnover - of £85,000 a year or more. But accountants are worried that many businesses don't know anything about the changes. And there's concern about how much the new software will cost. If you're affected by the new rules or think you might be, get in touch. Call 03700 100 444. Lines are open from 1pm on Wednesday 24 October. Or email [email protected] or tweet @moneyboxGuests: Anita Monteith, Tax Manager, Institute of Chartered Accountants in England and Wales Elaine Clark, Managing Director, Cheap Accounting Andy Chamberlain, Deputy Director of Policy, IPSE (the Association of Independent Professionals and the Self-Employed) Presenter: Paul Lewis Producer: Sally Abrahams

If you're thinking of buying a new greener motor car you might want to hurry up. In less than three weeks' time government subsidies on more environmentally friendly vehicles, worth thousands of pounds, are going to be cut or disappear altogether.Pay.UK have just released plans for banks to introduce confirmation payee in 2019 to help cut bank fraud. What's taken so long?New figures out this week show that hard work in fact pays rather less well than it did four years ago - at least for people whose low wages are topped up by benefits. This week's inflation figure for September confirmed just how much worse off many people on benefits are. High house prices make it incredibly hard, particularly for young people, to get on the property ladder. We report on a small but growing trend for people to buy their first home -- with someone other than a relative or a partner. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon

How can you legally reduce the inheritance tax your loved ones have to pay when you die? If you have accumulated substantial wealth during your life, inheritance tax can cost family and friends hundreds of thousands of pounds after your death. But there are legal ways to avoid being hit with a hefty IHT bill. Whether by donating to charity or giving away cash from surplus income, you can reduce the amount of inheritance tax due on your property, savings and other assets. But how does inheritance tax work and who is liable to pay it? What must your estate be worth before the 40% charge kicks in? And if you're married or in a civil partnership, what are the rules? £5.2 billion of IHT was paid last year, a record high. And yet, it’s still only a relatively small number of people whose estates are liable to so-called death duties. But many feel they’ve spent a lifetime earning the money and want to pass on as much as they can to their nearest and dearest. So how do you ensure you don’t pay unnecessary amounts of Inheritance Tax? Adam Shaw and guests will be taking your questions and comments. To join in the conversation, email [email protected], Tweet @moneybox or call the programme on 03 700 100 444 - lines are open from 1pm on Wednesday 3 October.Guests: Claire Walsh, Chartered Financial Planner and Personal Finance Director, Schroders Nicola Plant, Partner, Thomson Snell & Passmore SolicitorsPresenter: Adam Shaw Producer: Sally Abrahams

If you haven't switched energy suppliers in recent years, what does the energy price cap mean for you? The regulator, Ofgem, has announced plans to prevent gas and electricity companies charging a typical household more than £1,136 a year, saving households £75 a year, on average. But will it mean companies stop offering some of their cheapest deals currently on the market? And will consumers be lulled into thinking they don't need to shop around and look for better deals? But how to switch and save? Its not always straightforward. Louise Cooper and guests take your energy questions.Guests: Audrey Gallagher, Director of Policy, Energy UK Gillian Cooper, Head of Retail Energy Markets, Citizens Advice Joe Malinowski, founder, price comparison website theenergyshop.comPresenter: Louise Cooper Producer: Sally Abrahams.

A study by the Resolution Foundation thinktank has found that the vast majority of people experience significant monthly wage volatility at least twice a year. Almost half see significant changes half of the year. The study used anonymised data from 7 million Lloyds bank accounts. It's the first time that actual data has been used to look at monthly earnings. Official figures which show adequate income over the year may therefore hide serious problems in a number of specific months. We speak to the study's author Daniel Tomlinson.An end to letting fees charged to tenants is now in sight. The Tenants' Fees Bill has just had it's third and final reading in the House of Commons and is set to become law soon. It means that 'Administrative fees', 'credit check fees', 'tenancy renewal fees' and others will all be consigned to the dustbin saving tenants an estimated £240m. In Wales a similar law is expected to be in place next year and in Scotland letting fees have been banned since 2012.With RBS announcing more bank closures this week, we investigate one solution adopted by a small community when 3 out of 4 banks closed their doors. Almost a year ago Holywell in North Wales encouraged its shopkeepers to adopt a mobile card payment system instead of using cash to help bolster their economy. We find out how they have got on.And as hundreds of thousands of young people head off to university in the next few weeks we look at the student bank accounts on offer. Should you take the free rail card, the gift voucher or the free overdraft?Presenter: Adam Shaw Producer: Alex Lewis Editor: Charlotte McDonald.

The future of motoring looks set to be increasingly electric with the Government committed to ban the sale of petrol and diesel cars by 2040. That commitment was strengthened this month with the unveiling of a new Road to Zero strategy aimed at boosting the country's electric vehicle infrastructure with proposals including fitting chargers in new developments, offices and even lampposts. But how does buying and running an electric car compare to petrol and diesel and what might you have to consider when making the switch? Electricity can certainly be cheaper than traditional fuels but how do you navigate the range of charging options available? There're also a number of Government grants to consider- what's on offer and how can you apply?Joining Paul Lewis are Consumer Editor at What Car?, Claire Evans, Head of Go Ultra Low, Poppy Welch and Director of Zap Map, Melanie Shufflebotham. Email your questions to [email protected] or you can call 03700 100 444 between 1pm and 3.30pm on Wednesday 25th July 2018. Standard geographic charges from landlines and mobiles will apply.Presenter: Paul Lewis Producer: Tom Hill Editor: Charlotte McDonald.

Three years ago pension freedoms were introduced, allowing millions of people to transfer out of their Defined Benefit schemes and cash in their savings. The appetite for transferring appears to have grown since then - a total of more than £34bn being moved around in the last calendar year, according to the most recent figures from the Office for National Statistics. So why would you want to give one up? The high transfer values is one reason - a pension of £10,000 could translate to a cash sum in the hundreds of thousands of pounds. But going down this route is not the right choice for every member of a Defined Benefit pension scheme. There have been concerns raised by regulators that unscrupulous financial advisors have been swooping in on members of these schemes, enticing them out of their pensions when that may not be the right move for them. A case in point was for workers at British Steel. To talk about the pros and cons of transferring out of a safeguarded pension scheme, Paul Lewis will be joined by a panel of guests: Ros Altmann, former pensions minister Melinda Riley, Head of Policy and Technical at The Pensions Advisory Service Claire Walsh, Independent Financial Advisor James Baxter, Managing Director at Tideway WealthYou can e-mail your pension transfer questions now to [email protected] or on Wednesday 4 July between 1pm and 3.30pm call 03700 100 444. Standard geographic charges from landlines and mobiles will apply.Presenter: Paul Lewis Producer: Elisabeth Mahy Editor: Andrew Smith.

Graduates who sign up to training programmes offered by some of Britain's biggest outsourcing companies are being hit with bills running into tens of thousands of pounds if they decide to leave within two years. Some of those affected are now planning legal action. Will the government keep its commitment, written into legislation, to publish the details of how a ban on pensions cold calls will work by the end of the month? If it doesn't the Work and Pensions Secretary will have to explain to Parliament why that hasn't happened. Guest Rachel Vahey, Product Technical Manager, Nucleus FinancialIt's been a bad week for the Universal Credit benefit. On Thursday the High Court found the way it was implemented unlawfully discriminated against two severely disabled men when their income dropped after moving over to it. We hear from one of the claimants and Tessa Gregory from Leigh Day Solicitors who represented the men.On Friday a critical report from the public spending watchdog the National Audit Office said the Universal Credit system was slow and not delivering value for money. Guests Deven Ghelani, Director of Policy in Practice who helped shape the policy and Jane Millar, Professor at the Institute for Policy Research, University of Bath.