Omni's Big Brand and Customer Experience Refresh, With Dan Surette
Omni Hotels & Resorts has embarked on its first brand refresh in more than a decade, coinciding with an impressive growth phase that figures convention hotels large in the equation. Dan Surette, chief sales officer for Omni Hotels & Resorts, explains how the privately owned hotel company is placing a premium on the customer by working with global experience transformation company Materials Plus on a $1 million project to create two signature employee training programs that focus on personalization.
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Show Notes
Omni Hotels & Resorts has embarked on its first brand refresh in more than a decade, coinciding with an impressive growth phase that figures convention hotels large in the equation.
Dan Surette, chief sales officer for Omni Hotels & Resorts, explains how the privately owned hotel company is placing a premium on the customer by working with global experience transformation company Materials Plus on a $1 million project to create two signature employee training programs that focus on personalization.