Beyond the Chatbot: Leveraging AI Employees with Podium
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Show Notes
What good is AI if it doesn't know how to put your data to use?
In this episode of Medical Spa Insider, host Alex Tiersch is joined by Dennis Steele, co-founder of Podium, to discuss the journey of building a tech giant rooted in the success of local businesses. From humble beginnings to becoming a vital tool for the aesthetic industry, Dennis shares insights into why staying close to the customer is the ultimate competitive advantage. The conversation dives into the evolution of the medical spa industry, the importance of streamlining the "in-store" experience, and how they design the Avery AI to bridge the gap between providers and patients. Whether you are a solo practitioner or scaling multiple locations, this episode offers a roadmap for using better communication to drive business growth. Discussion points include:
- The beginning of Podium
- Why the company works with med spas
- Designing for the single-location vs an enterprise
- The implementation of AI as an employee
- How Podium's new operating system connects AI with data and purpose