Now with More Jay Baer and Speed!
Marketing Over Coffee · John Wall and Christopher Penn
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Show Notes
In this Marketing Over Coffee: In this episode best-selling author Jay Baer talks about his new study: The Time to Win!
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How has the pandemic changed our notion of time?
How does speed affect Customer Experience (CX)?
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How should time be measured in CX - use "The Right Now"
Why it's always about expectation management
Customers are willing to pay more for speed
Phone is preferred?
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What generation is the most patient? Least?
Fast, Good, Cheap? Why Fast should always be there.
Legacy companies will be disrupted
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