Making Sense of Martech

"Design thinking isn't just about aesthetics - it's about solving the right problems with empathy." - Eric Miao In this episode of Making Sense of Martech, Jacqueline Freedman sits down with Eric Miao, Chief Strategy Officer at Attentive, to unpack the future of messaging with the rollout of RCS (Rich Communication Services) in the U.S. Together, they explore how RCS is poised to transform mobile messaging into an interactive, commerce-driven channel that merges personalization, AI, and trust at scale. If you're a marketing leader, mobile strategist, or just curious whether SMS is really dead, this episode will reshape how you think about messaging. Highlights Discover why RCS is being called the "next generation of messaging" and what makes it fundamentally different from SMS. Learn how brands like Spanx are utilizing RCS to achieve substantial increases in engagement and revenue. Understand the role of AI in enabling true one-to-one personalization at scale through messaging. Explore how RCS could disrupt customer service, identity management, and even AdTech as we know it. Hear predictions on adoption hurdles, carrier dynamics, and how marketers can avoid making RCS "the next noisy channel. Timestamps 2:16 – What RCS is and why it matters for marketers 3:22 – Game-changing features: rich media, carousels, and interactive replies 5:39 – How AI and personalization elevate RCS campaigns 7:42 – Case study: Spanx's 200% revenue lift with RCS 10:34 – Which industries are best positioned for RCS adoption 14:06 – Adoption hurdles: carriers, Google, Apple, and rollout challenges 19:18 – Preventing RCS from becoming "the next noisy channel" 23:22 – Global adoption and identity: privacy, phone numbers, and what endures 28:15 – Navigating privacy regulations, personalization, and zero-party data 38:04 – The future of SMS: fallback, governance, and avoiding bad actors Subscribe to Making Sense of Martech wherever you get your podcasts. Leave a review, share with your team, and send us your questions, we may feature you in an upcoming episode.

"The most important conversations about your career are happening when you're not in the room." - Jessica Vogol In this episode of Making Sense of Martech, host Jacqueline Freedman speaks with Jessica Vogol, former CMO of OfferFit, acquired by Braze, and marketing leader at Movable Ink. Jessica brings a practical lens to hot-button topics in marketing like AI, personalization, and vendor hype. They dive into what real personalization means today, why marketers should be skeptical of vague AI claims, and how to build high-impact teams without chasing every new tool. Whether you're in marketing ops, ABM, or leading a team through Martech transformation, this conversation delivers insight without the fluff. Highlights Why intent data and "agentic AI" may be overhyped How to define personalization in a way that actually matters What it takes to evolve testing beyond A/B How to lead teams that are AI-fluent, not just tool-obsessed Where the Martech landscape is headed next Timestamps 00:00 – Intro: Who is Jessica Vogol? 00:46 – Rapid Fire: First marketing tool, overrated tech, and ABM 02:50 – What "real personalization" looks like in 2025 04:12 – AI in marketing: Red flags and realities 05:39 – The risk of generic AI-driven content 09:52 – Is A/B testing dead? Why decisioning wins 18:29 – Hiring for AI fluency & strategic focus 23:20 – Martech consolidation: What's coming 25:32 – Final thoughts and guest recommendations Subscribe to Making Sense of Martech wherever you get your podcasts. Leave a review, share with your team, and send us your questions—we may feature you in an upcoming episode.

"The secret is you don't let the old man in." - Sam Allen, quoting Clint Eastwood In his first official interview as CEO of Iterable, Sam Allen joins host Jacqueline Freedman for an unfiltered conversation on leadership, AI, and the future of marketing technology. Drawing on lessons from the Marine Corps and Salesforce, Sam shares his philosophy of servant leadership, why AI should act as a marketer's co-pilot, and how companies can move beyond "vendor" status to become trusted advisors. He also reveals his strategic vision for Iterable's future and what CMOs must do to stay relevant in today's fast-changing Martech landscape. If you're a marketing leader navigating AI disruption, growth, or organizational change, this episode is for you. Highlights How servant leadership and radical transparency build resilient teams. Why AI should empower marketers as a co-pilot, not a replacement. The strategic vision behind Sam Allen's move to Iterable. How to win the AI talent war by prioritizing culture. Practical steps to strengthen marketing and sales alignment. Why Martech stack consolidation is key for long-term growth. Timestamps 00:00 – Introduction & Guest Welcome 00:43 – Rapid Fire Questions 03:42 – Leadership & Personal Insights from the Marine Corps 05:33 – Transition to CEO of Iterable 09:24 – AI & Innovation at Iterable (Nova) 14:11 – Ethics & the AI Talent War 18:04 – Moving Beyond Vendor Status with Customer Relationships 20:02 – Navigating Budget Constraints 21:07 – Standing Out in a Competitive Market 22:33 – Personal Insights & Martial Arts 23:04 – The Future of Marketing Technology 25:13 – Ethical Considerations in AI 32:31 – Advice for CMOs & Marketing Leaders 37:23 – Podcast Recommendations & Closing Remarks Subscribe to Making Sense of Martech wherever you get your podcasts. Leave a review, share with your team, and send us your questions, we may feature you in an upcoming episode.

Martech is in upheaval: welcome to your must-listen podcast to understand the current state of the Martech industry. In this Office Hours episode, hosts Jacqueline Freedman and Juan Mendoza dig into the corporate shakeups, shifting power dynamics, and AI debates that are reshaping the industry. From Yotpo abruptly shutting down its email arm before the holidays, to Litmus layoffs after acquisition, to Amplitude dethroning Adobe in the latest Forrester Wave, no corner of Martech feels stable. The duo also questions whether analyst firms like Gartner still matter and get "spicy" debating if AI is a powerful copilot or dangerous crutch for marketers. If you're a Martech leader, marketing ops pro, or exec marketing technology bets, this episode gives you the no-BS insights you need to stay ahead. Highlights Why Yotpo's exit and Litmus layoffs signal deeper risks in Martech. How to spot an "overripe Avocado" company and avoid relying on one. What Amplitudes's rise means for Adobe and the future of Analytics. Why analyst firms may be losing relevance in an age of distributed authority. The risks and rewards of AI: augmentation vs. outsourcing your thinking. Timestamps 01:19 - Trouble in Email Land: Yotpo shuts down its email business and Litmus faces layoffs after acquisition. 07:15 - The overripe Avocado Theory: How to spot when tech companies are past their prime. 09:36 - Analytics Shake-Up: Amplitude rises in Forrester's Wave, Adobe loses ground, and the future of analytics suites. 15:11 - Analyst Firms in Question: Gartner's origins, warning influence, and whether traditional authority still matters. 23:50 - The AI Debate: Is GenAI a helpful copilot or a "drug dealer" strategy that erodes critical thinking? 30:21 - Subscriber Q&A: Ben from Teachable asks about AI's impact on future marketing leadership. Subscribe to Making Sense of Martech wherever you get your podcasts. Leave a review, share with your team, and send us your questions - we may feature them in an upcoming episode.

Are you overwhelmed by the ever-changing world of marketing technology? Searching for clarity, insight, and insider knowledge? Welcome to Making Sense of Martech, the official podcast from The Martech Weekly, hosted by Juan Mendoza and Jacqueline Freedman. Each week, we break down the tools, strategies, and trends shaping the future of marketing. You'll hear candid conversations with top industry leaders in The Hot Seat, and get practical answers to real-world challenges in our Office Hours format. What to expect every Wednesday: The Hot Seat: Jacqueline interviews leaders at the forefront of Martech, surfacing unfiltered insights and deep analysis on the biggest shifts in the space. Office Hours: Juan and Jacqueline tackle the latest news in our industry and questions from our subscribers. This show delivers the same trusted research and clarity you've come to expect from The Martech Weekly. It's designed to cut through the noise, save you time, and help you lead with confidence. Subscribe wherever you get your podcasts to stay ahead of the curve—and don't be shy. We'd love your feedback or ideas for what to cover next. Links & Resources: The Martech Weekly Website: https://themartechweekly.com/ The Martech Weekly on LinkedIn: https://www.linkedin.com/company/the-martech-weekly/

From third-party to first-party: Building a better data foundation What do you think of when I say "tech start-up?" Those words probably conjure up thoughts of a small team working out of the founder's garage somewhere in Palo Alto, Sunnyvale, or Cupertino. The reason that image springs to mind is because that is how a bunch of the biggest and most influential tech companies started out over the years. But who started this trend? Well, it's not a plucky start-up anymore, but the answer is Hewlett Packard. Way back in 1939, Bill Hewlett and David Packard founded HP in a one-car garage at 367 Addison Avenue, Palo Alto, which is now adorned with a plaque reading: The Birthplace of Silicon Valley. A lot has changed since then: Far from their fledgling days when they produced audio oscillators (which Disney used to test the sound equipment for the movie 'Fantasia'!), HP is now a multinational IT mainstay. The original HP split into two companies in 2015: Hewlett Packard Enterprise for enterprise products and services, and HP Inc for its personal computer and printer business. The split between its B2B and B2C customers was reflected in its data architecture. Like many legacy businesses, HP found itself in a situation where it had separate platforms and data stores for commercial and consumer data managed by a plethora of different stakeholders, leading to a severely siloed data landscape. Over the last few years, HP has overcome these challenges by bringing together its fractured data landscape into a modern, composable data architecture befitting its history as the origin of the Silicon Valley mythology. To understand how HP went about this transformation, The Martech Weekly sat down with Kumar Ram, Global Head of Marketing Data Sciences, and Luis Alonzo, Head of Customer Data Strategy and Engineering. Kumar and Luis's responses have been edited for clarity and congruency.

Welcome to our very first TMW case study! Kicking off this series, we're featuring Rappi, the Latin American super-app that connects consumers with merchants that sell a wide variety of products, and drivers that can bring those products to their doorstep. The three-sided business is not only a logistical challenge, but also a Martech challenge. Rappi's array of marketing campaigns and offers, driven by a sophisticated deep-linking strategy, is crucial to its success. It did, however, lead to the need for an impossibly large amount of QA to ensure the successful delivery of customer experience workflows, ensuring that would-be customers don't fall off their buying journey at any point, from clicking on an ad through to landing in the app and making a purchase. Leading the Martech and Adtech practice at Rappi is Satya Ramachandran, who brings over 12 years of Martech experience to the table, having previously worked as a data engineer building distributed databases. In this case study, we'll walk through how Satya not only scaled the Martech QA process using computer vision and robots, but turned QA into a profit-driving initiative with champions throughout the business, rather than just a cost center. Satya's responses have been edited for clarity and congruency. Listen on⁠⁠⁠ Apple⁠⁠⁠,⁠⁠⁠ Spotify⁠⁠⁠,⁠⁠⁠ Google⁠⁠⁠, and ⁠⁠⁠everywhere else.⁠⁠⁠ Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Making Sense of Martech's very own Juan Mendoza on looking ahead to the rest of 2024

A conversation with Tim Mason & Sarah Jarvis from Eagle Eye. In this episode we're joined by Tim Mason and Sarah Jarvis . Tim is the CEO of Eagle Eye, a leading loyalty and personalization platform and a top 10 TMW 100 global innovator. Tim has spent more than 30 years building loyalty strategies in retail, including working as the Deputy CEO and CMO of Tesco UK PLC. Sarah Jarvis is a senior marketer, also at Eagle Eye, and a regular contributor to Forbes UK. Both are the authors of the recently released 2nd edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. In this episode, we delve into the multifaceted concept of Omnichannel, exploring its definition, and we hear Tim and Sarah's case for its importance. We also discuss the ethical considerations businesses face in the pursuit of omniscient customer knowledge, offering insights into responsible practices amid growing data privacy concerns. Additionally, we explore successful examples of companies implementing omnichannel strategies and examine the challenges organizations encounter when introducing omnichannel to their businesses, along with strategies to overcome internal hurdles. Listen on⁠⁠ Apple⁠⁠,⁠⁠ Spotify⁠⁠,⁠⁠ Google⁠⁠, and ⁠⁠everywhere else.⁠⁠ Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Tim Mason on LinkedIn and Sarah Jarvis also on LinkedIn

A conversation with Rohit Maheswaran. In this episode we're joined by Rohit Maheswaran, the co-founder and Chief Product Officer of Lifesight a marketing measurement platform offering a suite of attribution, MMM (Mixed Media Modelling), and incrementality tools. We tackle the shifting sands of attribution and how marketers are using different models and tools as the ways of last click and multi-channel attribution fade away and more marketers are embracing a back-to-the-future style of measurement using experimentation and MMM. Listen on⁠ Apple⁠,⁠ Spotify⁠,⁠ Google⁠, and ⁠everywhere else.⁠ Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Rohit on LinkedIn.

A conversation with Cory Munchbach. In this episode we're joined by Cory Munchbach. Cory is the CEO of BlueConic, a leading Customer Data Platform. In this episode we talk about Cory's recent journey to becoming the CEO of the company, what it really looks like to lead the vision and strategy of a private equity backed company, growing and scaling a product right in the middle of one of the hottest categories in the Martech industry, and her outlook for the coming year in the CDP category. Listen on Apple, Spotify, Google, and everywhere else. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Cory on ⁠LinkedIn⁠.

A conversation with Lauren Maffeo. In this episode we're joined by Lauren Maffeo. Lauren is an award-winning service designer working full-time at Steampunk where she serves the U.S. federal government. She is a founding editor of Springer's AI and Ethics Journal and an adjunct lecturer of Interaction Design at The George Washington University. Lauren has written for Harvard Data Science Review, Financial Times, and The Guardian. She has also presented her research on bias in AI at Princeton and Columbia Universities, Google DevFest DC, and Twitter's San Francisco headquarters and is the author of Designing Data Governance from the Ground Up. In this episode we talk about the societal impact of data governance, the link between human-centered design and managing data in a company, the anti-patterns in data management, the importance of culture in breaking down data silos, balancing transparency with security, the link between data quality and misinformation and many other topics… See timestamps below. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Lauren on ⁠LinkedIn⁠. Timestamps Time Topic (0:11) Guest intro (10:50) Incentives to data the practice of data governance/management (21:47) The anti-patterns in data management (27:27) Discussion around techno optimism (34:20) the importance of culture in breaking down data silos (44:06) Balancing transparency with security (50:34) The Link between data governance and misinformation (53:33) Importance of data quality & governance on commerciality such as generative AI

A conversation with Ari Paparo. In this episode we're joined by Ari Paparo the famous host of the very popular Marketecture Podcast and the CEO and founder of LaunchScience, a newly launched (pardon the pun) startup in the category of process management for GTM and product teams. Prior to these two new ventures, Ari founded and exited Adtech platform Beeswax to Comcast and worked stints at Google, Nielsen, and AppNexus. In this conversation, we speak about the overlap between the Adtech and finance industry, antipatterns in product launches, the fool's errand of software businesses doing media, the surprising second-order effects hitting Adtech in the shift to a more private web, and how Ari feels about all the negative press directed towards the Adtech industry. See timestamps below. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Ari on LinkedIn. Timestamps Time Topic (0:21) Guest intro (10:50) The overlap between the Adtech and finance industries (17:59) Launch Science and anti patterns in product launches (38:35) The fool's errand of software businesses doing media (50:56) The surprising second-order of effects hitting Ad tech Industry in the shift to a more private web (59:53) Ari's thoughts on the negative press towards ad tech industry

A collaboration with Kerry Guard. In this episode, we've got something different for you the MSOM audience with our very own Juan Mendoza being interviewed by Kerry Guard from tea time with tech marketing leaders! In this episode, we cover things ranging from audience capture through to building a media company. What you do with an audience and the value of it. We also talked about latest trends in marketing technology, tracking GDPR and the ever present issue of a more private web and how markets are reacting to it. Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Kerry on ⁠LinkedIn⁠.

A conversation with Eric Seufert. In this episode, I'm joined by Eric Seufert to talk about his thesis-slash-catch phrase "everything is an ad network." Eric is a successful entrepreneur, investor and media founder who is focused on the intersection of mobile apps and Adtech. Eric worked a number of Adtech roles in Europe which led him to founding and exiting analytics platform for mobile developers Agamemnon. He is now investing in companies in the Adtech space with Heracles Capital and runs the deeply respected and always interesting Mobile Dev Memo. In this episode, we talk about Adtech branching out into all kinds of new commerce, retail, and platform media channels, Europe's role in the development of mobile apps and gaming, what will happen to the web if Eric's catchphrase "everything is an ad network" becomes a reality, privacy and the threat of walled gardens, whether or not programmatic has a future, media power laws, the 1% of ad networks and many other topics… Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Eric on LinkedIn.

A conversation with Gareth Noonan. In this episode we're joined by a leader in the world of B2B adtech and martech, someone whose expertise has truly left an indelible mark, Gareth Noonan. Gareth Noonan is an accomplished General Manager at Demandbase, recognized for spearheading international cross-functional teams in Sales, CX, and Operations. With a track record of steering business units to generate over $150M in revenue, Gareth's proficiency extends to Programmatic Strategy, Operations, Sales, Business Development, and Product management. He's an expert in mobile app and desktop video, OTT, native, and display advertising across all screens. Gareth has held prominent positions at leading industry players. He served as the General Manager for Americas at Smaato, driving impactful strategies in the Adtech landscape. As the SVP of Operations at AdFormics, Gareth contributed to their success for nearly three years, showcasing his strategic prowess. Currently, Gareth is the GM of Advertising at Demandbase. In this episode, we discuss the journey of building Demandbase's demand-side platform and their pivotal shifts in Adtech thinking, the challenge of adapting B2C-centric Adtech to the intricate B2B landscape, the significance of a B2B-specific DSP for Account-Based Marketing strategies, the concept of the "dark funnel" in marketing and its impact on B2B campaigns and lastly, we explore the rise of Connected TV in the B2B realm. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Gareth on LinkedIn.

In this episode, we're joined by Bobby Tichy and Michael Burton, co-founders at Stitch. Both Bobby and Michael are well-respected within the martech industry, bringing a unique perspective to customer engagement, CX, tech stacks, and the martech industry overall. Bobby Tichy is a veteran of two of the most well-respected brands in martech, Marketo and Salesforce, where he led and supported implementations for many big brands. After his time with those two companies, Bobby moved onto Lev, a Salesforce consultancy, before the company was acquired in 2022 by Cognizant. At that point, Bobby teamed up with Michael to co-found Stitch, a martech consultancy that focuses on Braze and MarTech architecture. Now in his role as Chief Solutions Officer, Bobby leads the company's solutions team, and loves to talk about martech architecture, customer engagement platforms, the customer journey, and more. Michael Burton is also a veteran of Salesforce who has worked at several other companies, including ExactTarget, which went on to be acquired by Salesforce. After leaving Salesforce, he also made his way over to Lev, where he rose up the ranks from Senior Director to SVP to CEO, the position he held when the company was acquired. Now serving as the CEO of Stitch, Michael is continuing to focus on building and scaling professional services for marketing technology. His areas of expertise include meaningful metrics, customer engagement, CX, and the martech industry as a whole. In this conversation, we dive into going through the process of a company acquisition, implementing the right martech stack, CX strategy, Stitch's partnership with Braze, and a look to the future of martech. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Bobby on LinkedIn and Michael as well on LinkedIn

In this episode we have Michaela Aguilar. Michaela is the head of business partnerships and ecosystems at Acoustic, a customer engagement platform company. Most recently Michaela has been leading a new Martech course with ADMA here in Australia called the Marketing Technology Certificate. Michaela also works as a Mentor at not for profit group Women in Data, and has a long and storied career in customer experience optimisation and analytics. In this episode, we talk about the connection between education and Martech utilization, solving some of the education problems in the Martech industry in Australia, and how marketers should be thinking about and buying tech. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠⁠ You can find Michaela on ⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Josh Manion. In this episode we have Josh Manion joining us. Josh is the CEO of Vault JS, and previously worked as the founder of Ensighten, and the CEO Stratigent, both successful companies in the analytics, Adtech and data management space. Vault JS offers an advanced AI solution that continually scans data collection technologies in brands and alerts teams to suspicious activity, data leaks or accidental sharing with third parties. something they call "data assurance". In this episode we talk aboutVaultJS' approach to building privacy-positive tech in the Martech and Adtech space, what data assurance is, data leakage horror stories, and the current state of data monitoring in the Martech industry. Go here for ⁠⁠⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠⁠⁠ You can find Josh on ⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Alexandra Theriault. In this episode, we have Alexandra Theriault, the chief growth officer at Adtech company Lotame. Alexandra has been working with Lotame for more than 15 years, playing several key roles in the company as it has grown into an international Adtech player. Lotame plays a key role in advertising and increasingly in the Martech industry through its widely used cookieless Panorama ID , data marketplace and recently announced Spherical platform, a CDP accelerator. Complementary to the CDP and accelerating that into Adtech use cases. In this episode, we talk about why Lotame has decided to step into the Martech world with the Spherical platform, the role of first-party data in a post third-party-cookie world, how identity is changing in Adtech and if we'll start to see a divergence or paid and owned focused CDPs. Go here for ⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠ You can find Alex on ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Rajan Kumar. In this episode, we have Rajan Kumar, CEO and cofounder of The Lumery. He's an unusual guest because not too long ago Raj was my boss! It's a pleasure to have Raj on to talk about their latest research entitled Stacks on Stacks on Stacks - The Voices of Martech. Raj has pioneered a unique approach to MarTech consulting, combining the optimization of tech stacks with the development of clients' internal capabilities, processes, and data-driven cultures, ensuring lasting outcomes can be achieved. Rajan is passionate about building high-performance teams through supportive culture and loves collaborating with forward thinkers. In this episode we talk about the "Ferrari in the garage" problem in Martech, how leaders in enterprise brands thinking about investing into Martech, coordination problems in Martech, the path to progress, and the influence of personal ambition when buying and using Martech. Go here for ⁠⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠⁠ You can find Rajan on ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Shoshana Wodinsky. In this episode, I'm joined by Shoshana Wodinsky, a technology researcher and former investigative reporter doing some of the best investigative journalism in the space of Adtech, privacy and online surveillance. Shoshana is the investigative director for consulting firm Web X Ray. Shoshana has had her work cited by The New York Times, The Washington Post, and The Wall Street Journal. She is a prolific writer, penning articles like, How Google Ruined the Internet (According to Texas), Here's How California's Prop 24 Could Better—or Break—Our Privacy for Good, Opportunism, Thy Name Is Zuckerberg to name a few. In this episode, we talk about the problems plaguing Adtech, the challenge of consumer privacy in a world of tech giants, why Shoshana is dedicating her career to investigating tech companies from a privacy lens, and how to balance enabling free online content and services while preventing the surveillance of consumers, among many other topics. Go here for ⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠ You can find Shoshana on ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Roger Dunn. In this episode, we are joined by Roger Dunn. Roger is a consultant in retail media space and recently worked as Head of Retail Media for Australia & New Zealand at Criteo, where he helped retailers setup & scale their own retail media networks, as well as forming partnerships and broader up-skilling of agencies. Roger previously spent the majority of his career agency side specialising in retail and e-commerce and played a crucial role as founder of GroupM Commerce in ANZ, he was also the e-commerce lead for WPP AUNZ and more. On the Agency side, Roger has also help created the Amazon Academy & Amazon Unboxed event at GroupM, building strong relationships with key partners like Amazon, eBay & Woolworth's Cartology. In this episode, we talk about the rise of retail media and where it sits in the broader media landscape, how it compares to other type of media, the current silos and inefficiencies, navigating the trade-offs between ads and experiences as well as channels and opportunities. Go here for ⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠ You can find Roger on ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Jay Sanderson. In this episode I'm joined by Jay Sanderson. He's the senior manager of product marketing for Progress digital experience. Progress enables customers to develop the applications and experiences they need, deploy where and how they want and manage it all safely and securely. Hundreds of thousands of enterprises, including 1,700 software companies and 3.5 million developers, depend on Progress everyday to deploy customer experiences. Jay has worked across companies such as Sitecore, AT&T and Thomson Reuters. After moving from development and technical roles into the world of digital marketing, he quickly realised the need for data-driven decision-making and new ways to leverage mar-tech platform features to achieve growth and becoming an advocate. In this episode we talk about the changing category of digital experience platforms, how Jay approaches and defines composability in the CDP and DXP space, Generative AI and the new interfaces for building CX, and what the leading edge of personalisation looks like for the enterprise. Go here for ⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠ You can find Jay on ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Michelle Songy. In this episode, I'm joined by Michelle Songy. Michelle is a startup founder, company executive and innovator in the space of media and technology. Michelle is the founder and CEO of Press Hook one of the first media relations platforms that connects media to brands and publicists at scale. Prior to founding Press Hook, Michelle founded Cake, a mobile payments platform for restaurants that was acquired by American Express. Michelle has also worked in finance at Coca-Cola and is an investor with a variety of funds. In this episode, we talk about the problem of public relations, why companies want media attention, building a two-sided marketplace in media, what journalists really want and the impact of generative AI tools on the media industry. Go here for ⁠⁠⁠⁠⁠show notes, links, and resources.⁠⁠⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠⁠⁠LinkedIn ⁠⁠⁠⁠⁠and ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠. Listen on⁠⁠⁠⁠⁠ Apple⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Spotify⁠⁠⁠⁠⁠,⁠⁠⁠⁠⁠ Google⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠everywhere else.⁠⁠⁠⁠⁠ You can find Michelle on ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠.

A conversation with Tom Goodwin. In this episode we have Tom Goodwin joining us. If you work in marketing, advertising or tech he probably needs no introduction. Tom is an international keynote speaker, the author of Digital Darwinism, the co-founder of consultancy ALL WE HAVE IS NOW, a TV presenter, and a regular contributor for The Guardian, TechCrunch, and Forbes, GQ, Ad Age, Wired, Ad Week, Inc, MediaPost and Digiday. In this episode we talk about progress and pessimism, how we should critique new technologies, hype exhaustion, what limits progress, working with change, and how our history should inform our present and future. Go here for ⁠⁠⁠show notes, links, and resources.⁠⁠⁠ Follow Juan Mendoza on ⁠⁠⁠LinkedIn ⁠⁠⁠and ⁠⁠⁠Twitter⁠⁠⁠. Listen on⁠⁠⁠ Apple⁠⁠⁠,⁠⁠⁠ Spotify⁠⁠⁠,⁠⁠⁠ Google⁠⁠⁠, and ⁠⁠⁠everywhere else.⁠⁠⁠ You can find Tom on ⁠⁠⁠LinkedIn⁠⁠⁠ ⁠⁠⁠⁠⁠.

A conversation with Myles Younger. In this episode, we have Myles Younger. Myles is the Head of Innovation & Insights at U of Digital, an AdTech focused education firm. Prior to joining U of Digital. Myles' nearly 20 year career in advertising has spanned every facet of the business, from his time in client-side marketing, to his experience as an ad tech founder and product leader, to his experience inside the world of agencies and consulting. Most recently Myles was VP Go-to-Market, Data at Media.Monks and prior to that he founded the Canned Banners dynamic ads platform which was acquired by Thunder in 2017. Writing and speaking frequently on digital media & advertising topics, Myles is a regular contributor to industry publications such as Adweek, AdExchanger, and AdMonsters. In this episode Myles and I speak about… convergence of advertising and marketing tools, how third-party cookies are radically changing the industry, educational challenges in the industry and how AdTech can shake off its increasingly negative perception. Go here for ⁠⁠show notes, links, and resources.⁠⁠ Follow Juan Mendoza on ⁠⁠LinkedIn ⁠⁠and ⁠⁠Twitter⁠⁠. Listen on⁠⁠ Apple⁠⁠,⁠⁠ Spotify⁠⁠,⁠⁠ Google⁠⁠, and ⁠⁠everywhere else.⁠⁠ You can find Myles on ⁠⁠LinkedIn⁠⁠ ⁠⁠⁠.

A conversation with Ross Candido. Today I'm joined by Ross Candido. Ross is the VP of ANZ and SEA at Meltwater a leading media monitoring & social analytics platform. Meltwater offers a suite of solutions that spans media, social, consumer, and sales intelligence. By analysing ~1 billion pieces of content each day and transforming them into vital insights, Meltwater provides competitive intelligence and consumer insights for over 27,000 global customers across six continents. Ross has been instrumental in growing one of the longest-standing and influential media intelligence and social analytics platforms, and bringing Meltwater to new markets including South East Asia, China, UAE and South Africa, before landing his current role based out of Australia. In this episode, we'll talk about the social stack - all the tools that make up social marketing, public relations, and media monitoring. We talk about how social listening has evolved over time, the wide varieties of data available to companies from social channels, how insights are gained from media data, and how the way we socialise has changed. Go here for ⁠show notes, links, and resources.⁠ Follow Juan Mendoza on ⁠LinkedIn ⁠and ⁠Twitter⁠. Listen on⁠ Apple⁠,⁠ Spotify⁠,⁠ Google⁠, and ⁠everywhere else.⁠ You can find Ross on ⁠LinkedIn⁠ ⁠.

A conversation with Bryan Williams. In this episode, I'm joined by Bryan Williams. Bryan is the founder of the newly formed firm Hockey Stick Advisory. An experienced operator in the platform ecosystem space, Bryan played a key role in building out Xero's partnerships and application ecosystems as the former director of Ecosystem and Apps. Bryan has also served as a mentor and advisor through startup accelerator programs such as Blackbird Giants program and StartUp Vic office hours programs. In this episode, we talk about the growing role of platform ecosystems in the marketing technology landscape and how companies are building new channels of growth, customer engagement, and partnerships. We touch on the incentives of ecosystems and their role in the broader marketing and tech industry, how ecosystems form within companies, identifying how other companies serve your customer, and the different kinds of ecosystems in the market. Go here for ⁠show notes, links, and resources.⁠ Follow Juan Mendoza on ⁠LinkedIn ⁠and ⁠Twitter⁠. Listen on⁠ Apple⁠,⁠ Spotify⁠,⁠ Google⁠, and ⁠everywhere else.⁠ You can find Bryan on ⁠LinkedIn⁠.

A conversation with Juan Baron. In this episode, I am joined by another Juan…. Juan Baron! Juan is the Director of Business Development and Strategy for media and advertising at Decentriq. Decentriq calls itself The "Switzerland" of data that is coincidentally also headquartered in Switzerland..... Founded in 2018, the company is inventing novel technology to enable publishers, brands, researchers, platforms, and advertisers to collaborate data in a way that ensures privacy and security. Decentriq works with companies such as Roche, Microsoft and Intel to enable more privacy-focused data collaboration and audience matching. In a world where privacy is becoming an increasing focus across marketing and advertising, data clean rooms play an interesting role in the growth of first-party data sharing as third-party tracking is slowly becoming a thing of the past. In this episode, we have a fascinating discussion about the privacy paradox: balancing privacy and utility, the role of trust in data collaboration & sharing, how inventions in cryptography and ML are changing the Adtech ecosystem, and the scalability of data clean rooms in an increasingly saturated market. Go here for show notes, links, and resources. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Juan on LinkedIn and Twitter.

A conversation with Amanda Natividad. In this episode I am joined by Amanda Natividad, VP of marketing for SparkToro, a SaaS marketing company that helps people do audience research, or find out what content their audience is consuming and where they spend time online. Amanda has a long and storied career in marketing recently heading up B2B content marketing at Fitbit along with a number of senior tech marketing roles and recently launching a course - Content Marketing 201 (https://maven.com/amandanat/content-marketing), that helps marketers take their content to the next level. Amanda also used to work in tech journalism and was a test kitchen cook! In this episode we talked about Amanda's journey into content marketing and becoming the VP of marketing at SparkToro, how SparkToro works like a team of 10 with just 3 employees, and as well as their approach to Big Tech. We also discuss building a Twitter audience, using zero-click content as a part of content strategy, and whether it is good or not that some tech companies punish the use of links. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Amanda on Twitter, LinkedIn, or her site.

A conversation with AJ Rollsy. In this episode, I'm joined by AJ Rollsy. AJ is the founder of CORE marketing method and the founder of Healthpoint Research. AJ is an entrepreneur who over the last two decades has helped multinational corporations launch and grow brands, driving multiple billions of dollars in sales across 50+ national markets. AJ recently supported TMW research for a paper on Martech in India providing valuable insights into how the technology community works in one of the largest markets in the world. In this episode, we dive into how Martech companies are started and grown across various regions globally, particularly Asia. We talk about cultural nuances that change the course of technology development, how entrepreneurship evolves across the generations and if the world of marketing technology is shifting out of Silicon Valley from west to east. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find AJ on LinkedIn.

A conversation with Sabri Suby. In this episode I am joined by Sabri Suby who calls himself the "Lord of the Internet." He's the founder of King Kong an Australian based digital advertising agency and the author of "Sell Like Crazy." King Kong has generated more than $1.3 billion in reported revenue for their clients and is one of the fastest growing agencies in Australia. I have never met anyone that hustles quite as hard as Sabri. In this episode we talk about the grind of digital advertising, building a growth mindset, "hustle culture", Sabri's views on performance marketing, the impact that privacy changes has on the how brands grow, building a business model around big tech platforms, why Sabri has golden records in his office and his ubiquitous online presence in the digital marketing industry. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Sabri on LinkedIn.

A conversation with Andy McCotter-Bicknell. In this episode I am joined by Andy McCotter-Bicknell, the head of competitive intelligence at Click-Up, content creator and founder of the competitive playbook - an online course that helps companies to build competitor intelligence programs from scratch. We talk about the emerging field of competitive research and strategy in B2B SaaS companies, Andy's journey building the competitive playbook, the differentiation of Clickup, competing beyond product and features, the state of competitive intel in the tech industry, building a competitive intelligence programs in companies, how competitive intel influences company strategy, and many other topics. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Andy on LinkedIn.

A conversation with John James. In this episode I'm joined by John James. John is the host of the Champagne Strategy podcast, marketing, and technology consultant, and startup entrepreneur. John started working for global ad agencies then went client side, to government (B2G), B2B, B2C. Worked at digital agencies in Melbourne for half a decade in account manager roles and sales, he then started his own agency and ran that for 7 years. Then moved to live in San Francisco working as a growth manager for a startup before returning to AU to channel his energy into architecting a growth marketing platform. John also sits on a number of advisory boards and helps a modest list of privately owned businesses with their growth, sales and marketing strategy. We talk about why you don't always need MarTech and explore John's very unique perspective on why strategy is absolutely critical when it comes to buying tech. We delve deeper into how in most cases, and from what he's seen in his experience, you don't actually need a lot of technology to get the job done. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find John James on LinkedIn.

A conversation with Kazuki Ohta & Mike Anderson. In this episode I am joined by Kazuki Ohta (co-founder and CEO of Treasure Data) and Mike Anderson (the CTO and founder of Tealium) for a round table discussion to discuss the perspectives on the outlook of the CDP industry, how they're building it and the growing challenges around data, privacy, regulation, and consumer attitudes in the CDP space. We talk about the changing role of the category in the enterprise. Why people are still mystified by the technology. The increasing privacy pressure put onto the industry and the role of the CDP when building digital capability. And we also touch on how big tech is increasingly encroaching into the market and what it means for people building CDP solutions from the ground up. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Kazuki Ohta on LinkedIn You can find Mike Anderson on LinkedIn.

A conversation with Neil Halliday Neil Halliday is the event director for APAC at Big Data and AI World, focusing on Data, AI, and Martech. During Neil's time, he has built the most successful data-focused event and conference series in APAC and an entire ecosystem around data, Martech, CX, digital transformation, AI/ML, diversity & inclusion, to drive business generation opportunities in the Asia Pacific region. Neil has also worked in a number of technology companies and is one of the best people who know the trends, innovation, and change in the marketing technology space in Asia. In this episode, we dive into the technology industry across South East Asia and sketch out a picture of the innovation, challenges, and opportunities in the region. You can find Neil on LinkedIn Grab a ticket to Big Data and AI World Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter.

A conversation with Michael Adams & Melissa McCready. In this episode I'm joined by Michael Adams and Melissa McCready. Michael is the General Manager and Melissa is the content chair at OpsStars - an online community, media and events company servicing revenue and marketing operations practitioners. Previous to OpsStars, Michael has worked across a number of roles in communications, thought leadership and media for software companies like Cisco. Melissa is the principal at The Growth Ops community and works in the growth operations industry as an advisor and consultant. In this episode we talk about B2B Media Empires, the growing trend of software companies building media brands to service their specific market. How OpsStars was launched by Lean Data, a revenue orchestration platform company and into the journey of building valuable media properties in niches across the marketing technology ecosystem. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Michael Adams on LinkedIn. You can find Melissa McCready on LinkedIn.

A conversation with Chris Brinkworth & Vishal Repaka. In this episode, I'm joined by Chris Brinkworth and Vishal Repaka from Civic Data. In Australia, Civic Data is helping leading brands to collect, organize, analyze and activate data for Privacy First Marketing and Communications initiatives, in line with current and future Australian Privacy Principles. Chris has spent years working in the bowels of the AdTech industry in the US, which over time saw an increasing need to address the privacy concerns these technology companies have introduced to the economy and so went on to found Civic Data with his business partner Jason Fonseca. Vishal is a Principal at Civic Data who has specialized in working with ASX 100 brands and high-growth product businesses. We talk about the privacy winter and all the things that make up an ever-emerging private web. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Chris on LinkedIn. You can find Vishal on LinkedIn.

A conversation with Praveen Das. In this episode, I'm joined by Praveen Das. Praveen is the co-founder and Chief Product Officer at Factors.ai, a B2B marketing attribution and analytics software company. Praveen has a long history in the analytics space, previously leading product at InMobi, a mobile advertising company. In this discussion, we unpack the technology of marketing attribution including the increasing importance of machine learning and artificial intelligence in the marketing analytics stack, how technology companies are addressing the changing tracking and privacy landscape and the value of attribution software. In this episode we talk about the hard problem of marketing attribution from the increasing importance of machine learning and artificial intelligence in the marketing analytics stack. How technology companies are addressing the changing context of tracking privacy and data collection, and also the value of attribution software. We further dive deeper into the highly complex topic, that is attribution. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Praveen on LinkedIn.

A conversation with Anu Shukla. In this episode, I'm joined by Anu Shukla. Anu is a serial entrepreneur with over 20 years of high-tech industry experience having created a billion dollars of enterprise value from Martech startups. She is the Founder and CEO of RewardsPay Inc. and the Co-founder and Executive Chair of Botco.ai. Formerly, she was the Founder and CEO of Offerpal Media (aka Tapjoy, Inc. which was sold for $400 mm cash in Jan 2022), and she was the Founder and former CEO and Director of MyBuys Inc. (formerly Rubiconsoft) a venture-backed company acquired in 2011 for $200mm she started in 2002. Anu was the founder of Rubric, Inc one of the pioneers in Enterprise Marketing Automation 19 years ago, before the category existed. She is also a Venture Partner at Elevate.vc supporting and mentoring under-represented black, women, LatinX and other minority founders. Ms. Shukla served on the Board of Directors of Forum for Women Entrepreneurs and Executives, International Museum of Women (IMOW.org) and the Advisory Board for the Leavey School of Business, Santa Clara University. In this episode we talk about the wonderful world of marketing automation. Anu has seen the development of the marketing automation space for more than 20 years, building solutions and innovating right back in the 90's. We talk about the history of automated marketing, why Anu's all in on conversational AI, and where it's all heading. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. Listen on Apple, Spotify, Google, and everywhere else. You can find Anu on LinkedIn.

A conversation with Benjamin Shapiro and Phil Gamache. Benjamin is the founder of I Hear Everything and a prolific podcast host who oversees three big tent podcasts; The Martech Podcast, Voices of Search, and the Revenue Generator Podcast along with a number of bespoke audio projects. Benjamin is a media entrepreneur who started his journey with The Martech Podcast and has scaled to more than 2,000 published episodes achieving more than 2 million downloads. Phil is the co-founder of the Humans of Martech Podcast, a show that helps early-stage marketers to level up by discovering the constantly evolving world of marketing technology. It's a side project that Phil and his co-founder Jonathan Taylor manage alongside Phil's full-time work in lifecycle and growth marketing. Today we're talking about what it looks like to run a podcast in the Martech industry. Between Benjamin, Phil, and myself our approaches to content creation are as diverse as they are interesting. We discuss what it takes to break into podcasting, how it's done well and how it's shaped our perspective on the industry. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Benjamin on LinkedIn and I Hear Everything You can find Phil on LinkedIn, Twitter, and the Humans of Martech Podcast.

A conversation with Darrell Alfonso. Darrell is an award-winning marketer and Martech professional. He has consulted for several Fortune 500 companies including General Electric and Abbott Laboratories and currently leads marketing operations at Amazon Web Services where he helps empower thousands of marketers to build world-class customer experiences. He was named one of the top Martech Marketers to Follow in 2020, won the Fearless Marketer award in 2018, is a 2X Marketo Champion, and is a certified Salesforce Administrator. Darrell is a frequent speaker at Martech events, and regularly posts thought leadership content on LinkedIn and Twitter. Darrell is also the author of a newly announced book - The Martech Handbook: Build a Technology Stack to Attract and Retain Customers. We talk about the state of marketing operations, the role of revenue operations in the marketing discipline, and Darrell's experience leading large-scale marketing operations for some of the most important companies in the world. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Darrel on LinkedIn and Twitter Pre-order Darrell's new book here

A conversation with Cydney Sinclair. Today I'm joined by Cydney Sinclair. Cydney is the creative director at HBO max where she has built and led diverse teams of storytellers and designers to launch the streaming service. Cydney previously served as the Art director for Apple as one of the founding members of the Apple Music Brand and Marketing Design team where she lead global content and marketing initiatives across Apple TV, Apple Books, Podcasts, and Gift Cards including a relaunch of the Apple app store. Cydney also serves as an Associate Board Member for the +ME Project and as a Mentor for the T. Howard Foundation and ADP list. If there's anyone in the marketing technology industry who knows how to inspire creativity in some of the world's leading brands it's Cydney. Today we're talking about just that, the crisis of creativity in the world of marketing technology - why and how marketers in brands lack the ability to bring novel ideas to market, the great "blanding" and how Cydney thinks about the creative process in the enterprise. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Cydney on LinkedIn

A conversation with Vahe Arabian and Grant Shankster. In this episode, I'm joined by Vahe Arabian and Grant Shankster. Both SEO (search engine optimisation) experts in their own right. Vahe is the founder of the state of digital publishing which is a membership platform and consultancy which helps publishers grow digital media properties. Grant is an SEO and PPC expert at The Various Artists working in a regionally focused agency based in Queensland Australia. Grant has worked across a number of industries including tourism but in recent years has focused his work on supporting local businesses with digital publishing and SEO capabilities. In this episode, we talk about the state of SEO in the industry, how experts approach the discipline, and its role in the digital economy Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Vahe Arabian at State of Digital Publishing You can find Grant Shankster at We Are Eva

A conversation with Frans Riemersma. In this episode, I'm joined by Frans Riemersma. He's the founder of Martech Tribe a Europe-based advisory and research firm that tracks the developments of the marketing technology industry and builds tools for senior leaders to better evaluate and manage their investments. Frans has also contributed to digital transformation training as a lecturer at Nyenrode Business University and spent close to a decade working with BrandMaker, a global marketing operations platform across R&D, innovation, and customer success. We talk about the upcoming Martech Day event, the first event of its kind that both Frans and Scott Brinker have announced where they are will be unveiling the much anticipated 2022 global Martech landscape, the latest research into the category, and presenting the annual "Stackies" awards which showcase how companies of all shapes and sizes visually present their marketing technology stacks in their business. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Frans Riemersma on LinkedIn and Martech Tribe.

In this episode, I'm joined by Tim Burrowes. He's the former founder of Mumbrella, one of the most significant media organizations servicing the marketing and media industries in Australia. Tim's also the founder of the recently launched Unmade, a popular newsletter that explores topics centered on technology and media. It's based on his first book of the same title, Media Unmade surveying more than a decade of technology disruption in media, publishing and advertising. Tim has a unique perspective on how technology has changed the landscape of media as he's been in the room seeing the decisions play out as leaders adapt to a changing environment of content consumption and consumer change. In this episode, we talk about just that, what exactly did the last decade look like throughout this change, why Tim has pivoted to newsletters and what is driving media innovation today. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Tim Burrowes on LinkedIn and at https://www.unmade.media/

In this episode, I'm joined by Carlos Doughty. Carlos is the CEO and founder of the Martech Alliance, a global Martech education firm based in the UK. He's was the 2020 Marketing Technology Business Leader of the Year in the United Kingdom and is an international speaker in the marketing technology industry. The Martech Alliance has trained companies like TikTok, McKinsey, and Facebook in the various disciplines of Martech through their online courses, training events, book clubs, and their online community. When I first met Carlos we talked about his vision for education in marketing technology, as multivariate, continuous, and community-centric. Carlos' perspective on education challenges some of the norms around how the marketing technology industry approaches education in the industry and is one of the most holistic providers in the space. In this episode, we talk about how and why Carlos founded The Martech Alliance, his philosophy on Martech education, and where he sees the future of training happening in this space. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Carlos Doughty on LinkedIn and at https://www.martechalliance.com/

In this episode, I'm joined by Kevin Tate. Kevin is the Chief Revenue Officer of Clearbit, a B2B data enrichment, activation, and intelligence company. Clearbit is an interesting player in the data space in how they collect business data from over 200 sources to create over 350 million business profiles which then sales and marketers can tap into to enrich their existing segmentation and do things like prospecting and lead generation. Clearbit is a data collection company that is evolving into a data activation company with the recent announcement of their data activation platform that works as an integration layer between Clearbit's data profiles and marketing and sales tools like CRMs, MAPs, and CDPs. Kevin has worked across the B2B SaaS space serving in multiple revenue and marketing executive roles. In this episode, we're talking about where Clearbit fits into the data privacy ecosystem, the evolution to data activation, and how brands leverage open data sources to drive marketing and sales. Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Kevin Tate on LinkedIn and at clearbit.com

In this episode, I'm joined by Scott Brinker. If you've been working in Martech for some time, Scott needs no introduction. Affectionately called "the godfather of Martech" Scott has been a pioneer in the Martech industry. Scott currently serves as the VP of platform ecosystem at HubSpot, editor at large at Chiefmartec, holds degrees in computer science at Harvard, and is a Fellow at MIT Sloan. Scott's also behind the now-famous Martech Landscape supergraphic, a tool that maps and categorizes more than 8,000 marketing technologies in the industry. In this episode, we're talking about Scott's perspective on Martech in 2022 as he's recently written an article talking about three big innovation horizons in the industry: Commerce, Big Ops, and No Code. --- Go here for show notes, links, and resources. Subscribe to The Martech Weekly here. Follow Juan Mendoza on LinkedIn and Twitter. You can find Scott Brinker on LinkedIn, Twitter, and on Chiefmartech.com