HR Works Video Podcast: The My Pleasure Advantage: Why Chick-fil-A Wins on People

In this week’s podcast episode, Erika Randall, Content Director for HR Daily Advisor, talks with Nicholas Lawrence (Nicholas L.), Executive Director of People & Culture at Chick-fil-A Restaurants (local franchise – Indianapolis), and speaker at SPARK HR 2026. Lawrence shares from his personal journey on how to be an organizational culture architect and how to make your organization a gold standard of service. You'll get a firsthand look at the themes he’ll be diving into during his SPARK HR session, and a sneak preview into the secrets behind Chick-fil-A’s conviction-driven leadership. Whether you're deep into engagement and experience or just getting started, this is your chance to hear from one of the field’s most thoughtful leaders—and get inspired before the big event April 28–30. Check out the full episode below!