Why Pay for Therapy When Your Tellers Provide It for Free?
Grow Your Credit Union · Darlene Hilton, Joshua Barclay, Becky Reed
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Show Notes
Members really only want to go to your branch when they have an issue. Is your frontline equipped enough to handle the challenge?
In this episode of Grow Your Credit Union, hosts Joshua Barclay and Becky Reed, bring on Darlene Hilton, the VP of Lending at Lone Star Credit Union to share her wisdom across a variety of topics including:
- Personal north star metrics
- The real reason members come to the branch
- Enhancing frontline capabilities
The real fun starts whenever you press play.
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