11. The Art of Listening and Maneuvering Difficult Conversations with Mark Goulston
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Show Notes
Dr. Mark Goulston is Founder of Heal the World, One Conversation at a Time, #1 international best selling author of six books, UCLA professor of 20 years, clinical psychiatrist, and expert advisor to FBI hostage negotiators.
EPISODE
Mark Goulston has the worst parts and best parts of the human brain mapped and understood like a Rubik's cube master. He's been a UCLA professor for 20 years, trains FBI hostage negotiators, is a trained psychiatrist - the man is unstoppable. The reason is he understands that the majority of the difficult conversations we have take root with some other problem - and Mark knows how to get people to open up about those problems.
We all have difficult and unpleasant conversations throughout our lives. However, there's never really been a roadmap for how to deal with them, you simply wince and do your best. Luckily, Mark gives us the key to not only making these conversations smoother, but help you communicate on a deeper level We discuss:
- the difference between noticing and listening
- how to de-escalate any argument by inviting people to point out your flaws
- how to self-manage your own anger
For complete shownotes and more, please head over to www.optimizedgeek.com/markgoulston
LINKS & RESOURCES MENTIONED
GET OPTIMIZED!
- Don't get defensive - it'll disarm people and calm them down.
- Instead, invite them to hit you more, and get it all out at once.
- Redirect people's emotions by asking to say both things they want you to continue to do but also things they want you to stop
THANK YOU FOR LISTENING!
As always, thank you for tuning in. Please feel free to drop by the website to contact me or leave a comment. If you enjoyed this episode, please share it!
-Stephan
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