Gartner ThinkCast

IT definitely puts the digital in digital transformation, but now it's time for IT to drive the transformation side of it, too. IDEX CIO Jim MacLennan (33:13) joins us with a simple message for IT: Stop thinking so much, and start doing. Plus, Gartner expert Tina Nunno (1:11) helps you make a bigger impact with insights on how to be a more effective leader. RELATED LINKS WEBINAR: 5 Best Practices of High-Performing Teams: Q&A with Gartner WEBINAR: I&O Leadership Vision for 2020 and Beyond: Embrace Disruption WEBINAR: Modernize Your Data-and-Analytics Strategy: A Panel Discussion Gartner CIO Leadership Forum: Phoenix, Arizona, February 23-25 Amsterdam, March 2-4 London, March 16-18 Hollywood, Florida, March 30-April 1

David Houle warns to fasten your seatbelts, that the 2020s will be the most transformative, disruptive decade in human history. As a futurist, David's job is to anticipate trends great and small. That same approach can transform your organization, giving you a competitive edge in strategy and change. But can just anyone be a futurist? Join the Continuous Foresight discussion as David Houle, futurist and author of the new book, "Moving to a Finite Earth Economy – Crew Manual," helps you determine what's right for your and your organization's future. David Houle FUTURIST. THINKER. SPEAKER. David Houle is the author of the book Moving to a Finite Earth Economy – Crew Manual. To learn more about David Houle, visit davidhoule.com.

As digital business upends the business landscape, how do you stay ahead of the next risks that could derail your business? Futurist Jane McGonigal says you need to make a game of it (13:15). Plus, a panel of Gartner experts reveals why you need to tap into Infrastructure-Led Disruption (1:47), and we go deeper into the Real Business of Blockchain (50:11). Related Links Webinar: CIO's Success Guide: Prepare for the Fourth Generation of ERP Webinar: Navigate the Nine Common Pitfalls to Scaling Innovation Webinar: 5 Best Practices of High-Performing Teams: Q&A With Gartner Gartner Application Strategies and Solutions Summit Gartner IT Infrastructure, Operations and Cloud Strategies Conference Gartner Identity and Access Management Summit

Here's a riddle for you: What comes first – foresight or innovation? The answer is not as straightforward as you might think. FIBRES Online CEO Panu Kause joins Continuous Foresight hosts Marty Resnick and Kevin Gabbard to not only solve that riddle, but help you solve how to best put continuous foresight to work for you and your organization. DISCLAIMER: Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Better customer service demands a revolution! You need to strive for rebel hospitality. Entrepreneur and author Chip Conley of AirBnB (2:05) shares his secrets for better customer service and how to be a better mentor. Plus, we see how CMO spend will shape Marketing's 2020 agenda with Gartner expert Ewan McIntyre (26:01) and unlock why you need more diversity in your cybersecurity initiatives with Women in Identity Co-founder Emma Lindley (42:46). Related Links WEBINAR: AI Use Cases, Implementation and Adoption: Gartner Talks With AI Expert WEBINAR: Q&A Discussion: Finance Priorities for 2020 WEBINAR: CSO & Sales Leader Conference Recap: Overcome Complexity in B2B Sales Gartner Application Strategies & Solutions Summit Gartner IT Infrastructure, Operations & Cloud Strategies Conference Gartner Identity & Access Management Summit

When it comes to the economy, how high is your anxiety index? Of course, we need to do financial forecasting, but can we look too far ahead? Gartner expert Tim Raiswell joins the Continuous Foresight discussion to look at why you need to embrace nowcasting. How can we predict the next recession – or are we wasting our time trying? Here is Marty Resnick's and Kevin Gabbard's conversation with Gartner colleague Tim Raiswell.

October is National Cybersecurity Awareness Month, but cybersecurity is a year-round challenge for individuals, enterprises and governments alike. National Cybersecurity Alliance Executive Director Kelvin Coleman (01:53) joins us with advice on how we all can make the world safer. Plus, we'll hear from the co-founder of Women in Identity Emma Lindley (31:19) on how to address our latest Identity challenges, and Gartner experts David Furlonger and Christophe Uzureau (49:16) help us take advantage of the Real Business of Blockchain. Related Links Webinar: Delivering an Effective Digital Customer Experience Webinar: Reduce the Costs of Poor Operational Decisions Webinar: Gartner Answers Viewers' AI Questions Gartner ReimagineHR Conference Gartner Supply Chain Planning Summit Gartner IT Infrastructure, Operations and Cloud Strategies Conference

Your business and IT strategy is missing a key ingredient: Your poetic voice. Really. We talk with poetic voice artist Sekou Andrews (2:06) on the communication techniques you need to drive new success. Plus, we boost your Talent IQ (35:54) and find out why Connected Managers (55:10) are the best managers. RELATED LINKS WEBINAR: Lead Your Supply Chain Down the Road to Digital Success WEBINAR: Create a Culture Powered by Purpose WEBINAR: The Real Business of Blockchain Gartner IT Symposium/Xpo 2019 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

We are all futurists and trendspotters. We all try to look at signals in our personal and professional lives and respond in one form or another. Hopefully, we are proactive in our response, but admittedly most of us are reactive. Trendspotting is about detecting signs or, we call them, signals, of change happening right now, and these indicate plausible futures. In this episode, we discuss Trendspotting for Continuous Foresight.

Netflix co-founder Marc Randolph stopped dreaming and finally decided to mail it in. On this episode, we talk with Marc Randolph (2:08) about Netflix's unusual path to success and Marc's new book, "That Will Never Work." Plus, Don Scheibenreif (36:33) previews the Gartner IT Symposium/Xpo 2019 keynote and James Atkinson (51:33) raises our Talent IQ. Related Links Webinar: Increase the Odds of High-Quality Deals Webinar: The 3 Magical Ingredients of Digital Transformation Webinar: The Gartner CMO Spend Survey 2019-2020 Gartner IT Symposium/Xpo 2019 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

You can't have a discussion about the future without eventually referring to a book, a comic, a television show or some other science fiction. Reference stories and especially world-building are very powerful tools for Continuous Foresight. In this episode, we discuss the power of storytelling in business with the CEO of SciFutures, Ari Popper, who has worked with some of the world's largest companies using sci-fi storytelling for transformation. Learn more about SciFutures at www.scifutures.com Join the Continuous Foresight conversation on Facebook at https://www.facebook.com/groups/continuousforesight

Your next negotiation really is life or death – or should feel like it. Ex-FBI lead hostage negotiator Chris Voss (18:55) provides his negotiation insights. Plus, Oversight CEO Terrence McCrossan (01:38) looks at the CFO's role in digital transformation, and Ewan McIntyre (41:26) previews the 2019-20 Gartner CMO Spend Survey results. RELATED LINKS Webinar: The Art of the 1-Page Strategy Webinar: The Future of Data Management Webinar: Gartner CMO Survey 2019-2020 Gartner ReimagineHR Conference (London) Gartner ReimagineHR Conference (Orlando) Gartner Supply Chain Planning Summit

Continuous Foresight is a discipline that organizations perpetually use to gather, process, and take action on information about their future business models and operating environments. This first episode introduces the concept of Continuous Foresight and how this podcast series will provide a good mix of practical application, case studies, trends, and special guests informing listeners how to scan, analyze, and recommend a list of plausible futures and strategies, to anticipate and embrace change, and manage uncertainty and ambiguity, to invent the future of the organization. RELATED LINKS Blog: https://blogs.gartner.com/marty-resnick/ Facebook: https://www.facebook.com/groups/continuousforesight

So you think you're an innovative organization? Chances are, you're wrong. Author Marissa Orr (24:26) joins Gartner ThinkCast to discuss how your organization can establish a truly innovative, empowering culture. Plus, Gartner experts Whit Andrews and Chris Howard (01:30) gives us the latest on digital transformation and Gartner IT Symposium/Xpo 2019. SHOW NOTES Related Links Webinar: Panel Discussion: Why Taking a Risk with External Partners Can Be Good for Business Webinar: The Cloud Computing Scenario; Strategy and Tactics for Success Webinar: The Art of the 1-Page Strategy Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14 Gartner ThinkCast homepage

The key to success – in sports or business – is to make your move at the unlikeliest moment. In this episode, a panel of Gartner experts (1:43) reveals how even an economic downturn is a great opportunity for winning in the turns. Plus, Gartner Artificial Intelligence research lead Whit Andrews (32:00) guides us through the present and future state of AI. RELATED LINKS Webinar: Panel Discussion: Drive Growth in the Face of Change Webinar: The Present and Future of AI Webinar: The Top Technology Trends Impacting Customer Experience Webinar: Why Your Organization Needs RPA: A Discussion with Finance, Audit and IT Experts Gartner Security and Risk Management Summit (London) Gartner CSO and Sales Leader Conference Gartner ReimagineHR

As digital business significantly expands your partner ecosystem, your risk exposure grows exponentially. Gartner expert Chris Audet (01:26) reveals how you can spot the lurking dangers with your third-party partnerships, and helps you build better relationships with your providers. Also, Gartner expert Arup Roy (34:57) helps you build a stronger business case for Intelligent Automation Services. RELATED LINKS WEBINAR: Five Propositions for the Future of Work WEBINAR: The Current State and Future of the Chief Data Officer WEBINAR: Panel Discussion: Why Taking a Risk With External Partners Can Be Good Business Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

Only you can set limits on your career. Pioneering U.S. Air Force Col. Nicole Malachowski (1:38), the first woman pilot in the elite Thunderbirds unit, shares her insights on flying through your career and life headwinds. Plus, Mike Griswold (42:59) tells us what separates the leaders in the Gartner Supply Chain Top 25. RELATED LINKS Webinar: Panel Discussion: Lead and Enable Digital Transformation Webinar: Five Best Practices of High-Performing Teams Webinar: How CIOs Lead CX Innovation for Midsize Enterprises Gartner Catalyst Conference, August 12-15, San Diego Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit, September 4-6, Dallas Gartner CSO and Sales Leader Conference, September 17-19, Las Vegas THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:38 – Your New Career Flight Plan (Col. Nicole Malachowski) 19:44 – Upcoming Gartner Webinars 21:03 – Col. Nicole Malachowski, continued 41:38 – Gartner Conferences Calendar 42:59 – Gartner Supply Chain Top 25 (Mike Griswold) 1:05:59 – Ahead on Gartner ThinkCast 01:06:51 – Closing Thoughts

Yes, your supply chain can save the world – and no, that's not hyperbole. We find out how Intel (01:53) is using its supply chain to lead the fight against modern slavery. Then, Gartner's Dana Stiffler (40:06) tracks the progress of women in supply chain management. It's a program about supply chain that everybody needs to hear. RELATED LINKS Webinar: The Present and Future of AI Webinar: 3 Key Roles HR Must Play to Drive Digital Transformation Webinar: Panel Discussion: Lead and Enable Digital Transformation Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

What's your boss thinking? We go inside your CEO's mind as Mark Raskino (01:33) delves into the results of the 2019 Gartner CEO and Senior Business Executive Survey. Plus, we find out why you don't need robots for robotic process automation (24:30), but you almost definitely need RPA to improve any facet of your business, from operations to audit to finance. RELATED LINKS WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs WEBINAR: Panel Discussion: Drive Growth in the Face of Change WEBINAR: Stop Cutting, Start Growing – Lessons from Gartner CFO Conference Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14 THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:33 – Gartner CEO Survey, with Mark Raskino 15:50 – Upcoming Gartner Webinars 16:56 – Gartner CEO Survey, continued 23:35 – Gartner Conferences Calendar 24:30 – RPA Panel: Cathy Tornbohm, Dennis Gannon & Malcolm Murray 39:44 – Ahead on Gartner ThinkCast 40:34 – Robotic Process Automation, continued 56:51 – Closing thoughts

We all think we are staying focused on the future, but are looking far enough ahead? Serial entrepreneur Peter Hinssen (01:46) helps us look beyond tomorrow. Plus, Gartner expert Ian Beale (20:53) brings us together for Aligned Assurance, and author Patrick Lencioni (37:50) helps us find the ideal team player. RELATED LINKS WEBINAR: Panel Discussion: Drive Growth in the Face of Uncertainty WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs Gartner Security and Risk Management Summit 2019 Gartner Catalyst Conference THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:46 – Peter Hinssen: The Day After Tomorrow 02:16 – Looking past tomorrow 04:28 – Why are we shortsighted? 06:51 – What's holding us back? 09:14 – How do we change our mindset? 11:37 – Embracing change in good times 14:58 – Processes we need to embrace 17:49 – Does size or location matter? 19:53 – Upcoming Gartner Webinars 20:53 – Ian Beale: Aligned Assurance 21:16 – The problem we need to fix 23:59 – What is Aligned Assurance? 25:42 – Why does this problem occur? 28:39 – Who should lead Aligned Assurance? 30:01 – Who should be involved? 31:26 – What is the first step? 36:42 – Gartner Conferences Calendar 37:50 – Patrick Lencioni: The Ideal Team Player 38:37 – Are we good at self-assessment? 39:38 – 3 virtues of ideal team players 40:48 – Can you be too humble? 42:57 – Too much value on arrogance 43:57 – Can you be too hungry? 45:34 – The "people smarts" to look for 47:48 – The need for supportive leaders 48:53 – Ahead on Gartner ThinkCast 49:59 – Patrick Lencioni, continued 50:13 – Can you train current team members? 54:04 – Creating the right environment 56:07 – Why didn't you help me sooner? 56:49 – Striking the right team balance 59:41 – Closing thoughts

You already have the funds to support your digital transformation. Gartner expert Dennis Gannon (01:52) helps you unlock them by "winning in the turns." Also, Gartner expert Avivah Litan (19:18) tells you why you need to take a fresh look at blockchain. Plus, former DuPont sales leader Maria Boulden (39:43) explains why the personal touch works best for energizing your team. RELATED LINKS Webinar: 3 Bold Strategies for CX Victory Webinar: 5 Ways to Deliver Business Results Through AI & ML Webinar: Panel Discussion: Drive Growth in the Face of Change Gartner CFO & Finance Executive Conference 2019 Gartner Security & Risk Management Summit Podcast: Legacy of a Sales Leader -- Maria Boulden THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:52 – Dennis Gannon: Winning in the Turns 02:37 – Cost optimization as growth driver 04:48 – Winning in the Turns 07:27 – The three questions you must ask 11:50 – Are we disciplined at resource management? 14:05 – Steps to take now 18:09 – Coming up on Gartner Webinars 19:18 – Avivah Litan: Blockchain 19:52 – Overhyped or mainstream? 21:44 – Remaining hurdles 25:37 – New uses of blockchain 31:32 – Is it dessert or required vegetables? 34:34 – Determining the right use case 38:40 – The Gartner Conferences calendar 39:43 – Brent Adamson & Maria Boulden: Lessons in Sales Leadership 40:00 – The first 100 days 41:38 – Finding the needed skills 43:37 – What a salesperson must have 45:27 – The biggest difference 46:44 – Changing a traditional organization 49:11 – Helping through the negatives 51:51 – Ahead on Gartner ThinkCast 52:55 – Closing thoughts

The majority of digital transformation initiatives fail. Yours does not have to join them. Gartner Chief of Research Mike Harris tells us what gives the innovation leaders their edge (01:37). Also, on Episode 184 of Gartner ThinkCast, Gartner experts Helen Huntley and Scott Morrison (17:26) help tech product managers survive the digital era. Then, Gartner expert Mike Griswold (38:47) reveals why adding digital to your supply chain does not make it a digital supply chain -- and how you can truly transform your supply chain and your organization. RELATED LINKS Gartner Supply Chain Executive Conference 2019 Gartner Tech Growth & Innovation Conference 2019 (USA) Gartner Tech Growth & Innovation Conference 2019 (UK) Gartner Conferences Winning in a World of Digital Dragons Emerging Practices for a Data-Driven Strategy Gartner Webinars THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:33 – Do Not Be a Digital Transformation Failure: Mike Harris 01:53 – Why is digital transformation so vital? 03:07 – How successful are our digital transformation initiatives? 03:52 – What's hindering our efforts? 05:00 – The biggest digital transformation mistake 07:20 – What separates the leading organizations? 09:29 – Does size or location matter? 11:22 – What your organization can do now 14:32 – How do we introduce innovations? 16:14 – Upcoming Gartner Webinars 17:26 – The Evolving Product Manager: Helen Huntley and Scott Morrison 18:20 – The challenges facing product managers 20:57 – More challenges 22:21 – The changing role of the product manager 23:49 – Catalysts for innovation 25:00 – Regional differences 26:42 – Common pitfalls 30:00 – What not to do 31:18 – The greatest challenge 32:54 – What you can do now 34:54 – Key takeaways 36:03 – Final thoughts 37:39 – Gartner Conferences 38:47 – The Digital Supply Chain: Mike Griswold 39:23 – Are organizations rethinking their supply chains? 40:18 – What is a digital supply chain? 41:16 – Supply chain as digital transformation enabler 42:42 – What to do differently 44:39 – What industries are out in front? 46:22 – Steps to exert more influence 48:37 – What not to do 50:22 – Action to take now 51:51 – "Lessons in Sales Leadership" 53:01 – Ahead on Gartner ThinkCast 53:28 – Closing thoughts

Toss out those 250-page strategy documents. You only need one page. Gartner expert Heather Colella helps you master the art of the one-page strategy (01:41). Also, Gartner's Mark Driver makes sure you stay in compliance with Java's latest release and support changes (21:37); and we revisit a conversation with former NATO military commander Admiral James Stravidis on a common fear for all of us -- cybersecurity (43:37). RELATED LINKS The Art of the 1-Page Strategy: Gartner Answers Audience Questions Manage Disruptive Changes in Java Release and Support Options Getting Real About AI, Data Science and Machine Learning: Gartner Talks Gartner Supply Chain Executive Conference 2019 Gartner Tech Growth & Innovation Conference 2019 Gartner Symposium/Xpo 2019 (Toronto) Gartner Security & Risk Management Summit 2019 THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:41 – Heather Colella: Art of the 1-Page Strategy 02:12 – What is the one-page strategy? 04:55 – The 3 dimensions of winning 07:20 – Helping the Business narrow its focus 08:57 – Do I need something beyond the one page? 12:01 – Demonstrating business value 13:27 – Who should develop the one-pager? 15:14 – How it works for the public sector 18:01 – How can employees impact the message? 20:24 – Upcoming Gartner Webinars 21:37 – Mark Driver: Java Release & Support Changes 21:58 – What are the Java support changes? 23:21 – Will we be in violation with Java 8? 25:55 – The disadvantages to not upgrading 28:34 – What happens if we do nothing? 32:27 – When is a vendor responsible? 35:59 – Is this all-or-nothing? 37:29 – Options to Java 42:22 – Upcoming Gartner Conferences 43:37 – Admiral James Stravidis: Cybersecurity 44:33 – Blurring lines between national and business security 45:47 – How does this change national security? 47:45 – Biggest cybersecurity concerns 50:18 – Is there hope? 53:53 – Enabling culture change 57:51 – Final thoughts on cybersecurity 59:53 – Ahead on Gartner ThinkCast 1:00:40 – Closing Thoughts

Forget the unicorns and rainbows. We all don't have to sing "Kumbaya" to establish a good company culture. "We think of good cultures as these places where people are happy, happy, happy all the time, where there's no arguments. That is not true. Good cultures are places where people have strong, vibrant, energetic arguments all the time." (Dan Coyle, Best-selling Author) We won't be argumentative, but we always want to challenge to standard notions for driving success, and this time on Gartner ThinkCast, we look at what elevates the best groups and teams above the rest of us. Spoiler alert – it does not mean making everyone feel comfortable. Then, marketing guru, branding expert and author Afdhel Aziz helps you elevate your brand above the noise in today's marketplace: "Know your purpose. Know why you exist as a company beyond just making money." And many companies are taking the approach of, "Ask not what you can do for our brand. Ask what our brand can do for you." But Gartner expert Rick DeLisi says you might want to ask it differently: "It already feels like a smarter, more contemporary, most sophisticated approach. The problem is, so many companies are taking the same, exact approach simultaneously, it's real hard to differentiate." RELATED LINKS Tell an IT Value Story that Executives Will Care About The Future of Data and Analytics: Tales and Trends from the Center to the Edge Transform Security and Risk into a Business Function (Panel Discussion) The Looming Impact of the Emerging Digital Society (Panel Discussion) Managing the Risk of Artificial Intelligence The Gartner Top 10 Strategic Technology Trends for 2019 Gartner Marketing Symposium/Xpo 2019 Gartner Conferences homepage THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:53 – Daniel Coyle: Groupthink – Building Great Teams 02:47 – What's holding our teams back? 04:32 – Three universal rules of successful groups 07:05 – The most important element 08:57 – The Pixar Story 11:34 – Reflecting on the U.S. Navy SEALs 14:08 – The Gartner Webinars 15:30 – Daniel Coyle (continued): The San Antonio Spurs' champion dynamic 18:40 – Building sincere trust 22:21 – How do we encourage true collaboration? 25:33 – Gartner Conferences 26:54 – Afdhel Aziz: Good is the New Cool 28:39 – Why "good is the new cool" 30:35 – Market like you give a damn 34:01 – They're not consumers, they're citizens 36:19 – People are the new media 40:32 – Don't advertise; solve problems 44:15 – Steps to being a purpose-driven organization 46:40 – Ahead on Gartner ThinkCast 47:38 – Rick DeLisi: Brands Need More Than Values 48:02 – What distinguishes the "corporate brand"? 49:13 – Rising above the brand crowd 52:07 – Are companies aware they need a new approach? 54:28 – How do we differentiate our brand? 57:01 – Nine categories of personalization 1:00:20 – Where do you focus your efforts? 1:02:18 – Closing thoughts We're all about winning teams and attractive brands this time on Gartner ThinkCast.

Here's THE winning formula for your career: "Act 1, introduce your hero and put him in a tree. Act 2, set fire to the tree. Act 3, get him out of the tree." Yeah, there's a story behind that quote, which is only fitting, because we're going to talk about how storytelling can open new doors for you and your organization (1:42). We also see how work-life balance could shift in the future with Tamara McCleary (20:57), and assert ourselves with Leadership Power Language (43:57). HIGHLIGHTED LINKS Webinar: Storytelling for Success Webinar: The Future of Work (with Tamara McCleary) Webinar: The Gartner 2019 CIO Resolutions Report: Gartner's Essential Guide to Marketing Personalization THE CONVERSATION RUNDOWN 0:00 -- Introduction 1:42 -- Ed Gabrys: You Must Tell Stories 2:09 -- Aren't stories too soft? 4:51 -- Is it a matter of semantics? 7:23 -- Can you tell too many stories? 8:14 -- When a story doesn't work 10:11 -- Stories for employees 14:01 -- Can we all be storytellers? 17:18 -- A powerful story in six words 19:21 -- Upcoming Gartner Webinars 20:57 -- Tamara McCleary: Are you ready for the future of work? 21:58 -- The future of work-life balance 27:58 -- AI for the other guy 30:14 -- Gartner Conferences calendar 31:32 -- Tamara McCleary: Why will AI create more free time? 40:57 -- Gartner ThinkCast Deeper Thinking 42:15 -- Ahead on Gartner ThinkCast 43:57 -- Tina Nunno: Leadership Power Language 44:16 -- Impact of digital culture on IT leaders 46:27 -- Enterprise biases you must curtail 49:51 -- Effective leadership power language 52:38 -- Closing Thoughts

Take it from a combat pilot … battlefield lessons also apply to your workplace. "We knew that we would absolutely be there, period, because lives were on the line. And I believe that if we execute it that way in business, our relationship with our teams, our leadership, our timelines, our processes, our digital transformation would look quite different." (Vernice "FlyGirl Armour, Combat Pioneer) We've enlisted groundbreaking U.S. Marine Corps pilot Vernice "FlyGirl" Armour on a mission to empower you, your team and your company to be stronger and more effective. We also follow your money down potentially dangerous wrong paths. THE CONVERSATION RUNDOWN Dennis Gannon: Build Business-Finance Partnerships 01:52 – Financial pain points 03:50 – The staggering costs of poor decisions 05:34 – Flaws in the Business-Finance partnership model 08:24 – Hamstrung by the model 11:18 – Top changes to make 14:36 – Must-see Gartner Webinars Dennis Gannon: Build Business-Finance Partnerships (continued) 15:48 – What Finance decision-makers must do 19:42 – Educating the Business 25:03 – Upcoming Gartner Conferences Vernice "FlyGirl" Armour: Who Needs a Runway? 26:15 – What keeps us from taking off? 29:20 – Make a commitment to the commitment 31:21 – Helping yourself take off 35:51 – The need for urgency 38:11 – Be an Ambassador of Diversity 40:31 – How to manage diversity 42:30 – Building a diverse culture 44:22 – What can each of us do now? 47:00 – Ahead on Gartner ThinkCast Bruce Robertson/Graham Waller: Hacking Your Culture 48:01 – What's a culture hack? 51:18 – Make it personal 53:19 – If you have a minute … 55:18 – Try Carpool Karaoke 00:57:39 – Closing Thoughts Click here for the complete show notes and links mentioned

Enterprises need more than technology to enable digital transformation. They must change their culture, and CIOs and IT leaders must be at the forefront of those efforts. Also on this episode of Gartner ThinkCast, find out why Sales must stop selling and start enabling buyers, and hear more from smart decision-making expert Annie Duke.

Digital transformation cannot come fast enough for business leaders. So how do you speed up the process and ensure success? In this Gartner ThinkCast conversation, Gartner expert Brook Selassie says the key is digital business model transformation. Then, we have an extended interview with smart decision-making expert (and renowned poker champion) Annie Duke on how to ensure you use the right data among all that data you're collecting. Finally, Gartner expert Alan Duncan looks at the digital challenges most impacting midsize enterprises and what MSE leaders can do to get big results. RELATED LINK Executive Guidance Q1

Digital transformation demands more than finding the right digital skills -- you need digital talent that drives innovation. Join us as we look at how to attract and keep the best digital talent, how HR can drive innovation, and what's most impacting Customer Service and Support leaders.

Digital transformation demands more than finding the right digital skills -- you need digital talent that drives innovation. Join us as we look at how to attract and keep the best digital talent, how HR can drive innovation, and what's most impacting Customer Service and Support leaders.

As 2019 unfolds, a prevailing question lingers: Will this be a good year or bad year? We talk with leading experts on what to expect to impact your strategy, influence your IT spend, and transform your Marketing in 2019 and beyond.

It's the digital era, yet business leaders don't often realize the true business value of IT. That changes now as we ensure IT gets the attention it merits.

Changing corporate culture can seem too big to tackle, but to enable digital transformation, it's too big to fail. How do you create a culture of innovation? The secret is to fail.

As the year draws to a close, we turn our attention to 2019 and the technologies, trends and priorities you need to track to frame a successful 2019 agenda.

Customers are the lifeblood of our organizations, but chances are, your organization is not customer-centric. Find out how to truly put your customers first -- both today and in the future.

Data drives every organization, but that does not mean your organization is data driven. Find out how to organize, process and even speak data to gain the maximum benefits of your information.

Digital transforms every organization, but to reap the full benefits, they need their IT leaders to transform into digital leaders. Find out how to step up and drive business value in your organization.

Every organization is disrupted by digital, but very few become true digital disruptors. Find out how to turn digital into your advantage, no matter your size or location.

You spoke, we listened, so get ready for the new Gartner ThinkCast -- an expanded format designed to give you more insights and advice on the topics that most impact your agenda -- all crafted to better fit your busy schedule and your commute or business travel.

Everyone says they want to go digital, so why does it still seem as if Business and IT do not understand each other's goals and needs? Former U.S. Secretary of the Air Force Deborah Lee James shares her insights on how to build a more collaborative cyber culture.

The intersection of artificial intelligence and customer experience is very busy these days. We help you navigate using AI to enhance your CX initiatives by addressing questions put forward by you and your peers.

As more organizations deploy sales force automation, can it still provide a competitive advantage? Gartner Research Director Tad Travis looks at the steps to take and the mistakes to avoid to get an edge with your SFA initiative.

it seems obvious: Better integration of your Sales and Marketing will yield better results. But it's not easy. Find out why the Gartner Sales & Marketing Conference can help you solve the winning equation.

Midsize enterprises face similar challenges as larger firms, but they need different solutions. The Gartner Symposium/ITxpo 2018 MSE Program offers tailored answers.

We're still not using our data as a true market differentiator. Find out how to transform your sales and marketing initiatives into a larger customer base.

What do IoT service providers need to do to truly stand out in the market? What do end users expect -- and what should they expect -- from IoT services?

The Gartner Keynote does more than set the tone for Gartner Symposium/ITxpo. Find out how the 2018 address could change what's on your organization's radar screen.

Where can you go to find out what will change your business in the future, what you need to be doing now to succeed, and what an NFL legend thinks of it all? We find out what's on the agenda at Gartner Symposium/ITxpo 2018.

Hype is a constant in anything IT-related, but it does not have to be a barrier. Find out how the Gartner Emerging Technologies Hype Cycle can help you target the right solutions to meet your current and future needs.

The heart of digital transformation is people, not technology. So how do you become the leader who can future-proof your team, your company and your career?