Gartner ThinkCast

AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when efficiency overtakes empathy — and what CIOs can do to keep humanity at the center of AI‑driven design. Through real‑world stories from travel, retail, financial services and the public sector, Don shows how "moments of humanity" shape trust, loyalty and long‑term growth. You'll learn: What happens when organizations over‑automate customer relationships How to recognize and design for moments that truly matter Where empathy fits into AI‑driven efficiency efforts Why CX challenges often stem from design decisions, not technology limits How CIOs can ensure AI enhances experiences without dehumanizing them Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction and toward precision, all while relying on AI-ready data. You'll learn: Why hallucinations happen and what they say about how AI works How multiagent systems and PINNs are changing how machines reason When to use probabilistic neural networks vs. deterministic tools Why not every business problem needs AI How hallucinations might actually help reframe your thinking Dig deeper: Download Gartner's CIO Agenda for 2026 Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI

Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes. In this episode, Gartner VP Analyst Alicia Mullery explains why the gap between AI innovation and AI outcomes continues to widen. In a preview of her recent webinar on workforce readiness, you'll hear what's really happening: not mass layoffs, but hiring restraint, role redesign, and a strategic remix of talent — all of which demand far more change management than most organizations anticipate. You'll learn: Why most AI initiatives stall at productivity gains instead of delivering financial ROI The three types of AI value and how confusion between them derails results What's actually happening to jobs as AI adoption accelerates The essential skills every employee needs in an AI‑dominant future Why change management is the missing linchpin for sustained AI impact Dig deeper: Register to watch the full Workforce Readiness webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI without redesigning how software gets built. In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and Shameen Pillai break down what that redesign actually looks like. They'll explore the team structures that help scale GenAI to repeatable delivery, the platform patterns that reduce cognitive load and drive value, and the API strategies that AI implementation can't function without. You'll learn: Why GenAI efforts fail without the right team structures How platform engineering reduces complexity and accelerates delivery Why APIs are the backbone of GenAI and agentic AI The five‑dimension API maturity model and where to focus first The tools and next steps to scale AI safely and effectively Dig deeper: Learn more with Gartner for Software Engineering Leaders See why Gartner is the world authority on AI Become a client to try AskGartner

AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind. In this preview of the Opening Keynote from Gartner Security & Risk Management Summit, Gartner experts Christine Lee and Leigh McMullen explain why now is the moment for cybersecurity to stop resisting the Hype Cycle, and start using it as a strategic advantage. You'll learn: Why AI hype is becoming a catalyst, not a distraction, for cybersecurity How to use outcome‑driven metrics to guide smarter investments The biggest risks and realities of GenAI and AI agents What early AI adopters in cybersecurity are doing differently How embracing hype can strengthen resilience and unlock innovation Dig deeper: Explore more Gartner for CISOs insights Attend a Gartner Cybersecurity Conference near you See why Gartner is the world authority on AI Become a client to try AskGartner

Disinformation isn't just a societal problem anymore — it's an enterprise risk with real operational, financial and reputational consequences. And as AI supercharges the volume, speed and precision of misleading content, leaders are suddenly facing a new kind of threat: one that can't be contained by traditional cybersecurity alone. Distinguished VP Analyst and Gartner Fellow Dave Aron joins us to unpack why organizations must prepare for a "world without truth" — and why building an enterprise-wide discipline called TrustOps is the next essential capability for leaders across the C-suite. You'll learn: Why disinformation is exploding into a trillion‑dollar risk How industrial disinformation works Why cybersecurity can't handle modern misinformation The top 90‑day moves leaders must make to protect brand trust How a Trust Council becomes your frontline defense Dig deeper: Buy the book, "World Without Truth" Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI

AI is accelerating faster than most IT organizations can keep up, and I&O leaders are feeling the impact. In this episode, Gartner experts Autumn Stanish and Paul Delory break down what AI's rapid rise really means for IT operations, and why doing nothing is no longer an option. Drawing from their Opening Keynote presented at Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Autumn and Paul reveal the risks, realities and opportunities behind AI agents — and the urgent changes I&O teams must make to stay in front of the business instead of falling behind it. Tune in to discover: The growing risk of "AI agent sprawl" and how to prevent it Why outdated operating models make I&O the bottleneck for AI adoption How continuous operations creates the guardrails needed for safe, scalable AI The roadmap that prepares your infrastructure for AI agents today Dig deeper: Download the I&O Leadership Roadmap Attend a Gartner I&O Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

Board presentations are high‑stakes, and most CIOs are still missing the mark. In this episode, Gartner expert Tina Nunno reveals why board members remain uncertain about the value of tech investments, and how CIOs can flip the script with a sharper, simpler, shareholder‑value‑first narrative. Pulled from her recent webinar on board presentation prep, Tina breaks down how to align every message to what boards actually care about, cut rework across your team, and deliver a value story compelling enough to earn trust — and investment. Tune in to discover: Why 76% of board members lack confidence in current IT investments The value framework CIOs can use to link tech investments directly to business outcomes Ways to streamline prep time while improving clarity, credibility and impact How to communicate risk, ROI and innovation without overwhelming the board Dig deeper: Watch the full CIO Board Presentation Prep webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

CEOs are entering 2026 under intense pressure. Turbulent markets, geopolitical shifts and the accelerating impact of AI have created a series of "wicked messes" that demand new leadership playbooks. In this episode, Distinguished VP Analyst Don Scheibenreif breaks down Gartner's CEO Agenda for 2026 and what it means for CIOs navigating the same uncertainty. Drawing from his presentation at Gartner IT Symposium/Xpo, Don reveals how CEO priorities are shifting — from managing turmoil‑driven growth to solving the AI value conundrum — and where CIOs can step in with clarity, direction and strategic influence. Tune in to discover: Why CEO confidence is wavering and the forces driving it How geopolitical factors are reshaping markets, supply chains and tech choices Where CEOs see expansion opportunities despite economic instability Why AI's promise is clear, but its value remains hard to capture How sovereignty, infrastructure and regulation are redefining the AI landscape Dig deeper: Watch the Leadership Vision for Tech CEOs webinar Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

The future rarely arrives quietly. Disruptions — both anticipated and unexpected — are already reshaping the technology landscape, and CIOs need to be ready before they hit. In a preview of his presentation from Gartner IT Symposium/Xpo, Distinguished VP Analyst and Gartner Fellow Daryl Plummer explores the pivotal disruptions that could accelerate change faster than most leaders realize. These insights go beyond prediction; they're a roadmap for recognizing, prioritizing and responding to forces that will redefine IT strategy and business value in the years ahead. Tune in to discover: How AI and human behavior are colliding Why AI‑free trust and certification will matter How AI sovereignty is shifting global power What AI agents mean for the future of work Which technologies could transform entire markets How to spot disruption before it accelerates Dig deeper: Become a client to see the full list of disruptions Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

Although AI is everywhere, most initiatives aren't moving the needle on growth or cost. That's why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself. In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to make existing work better; reengineer to redesign workflows and functions; and invent to create new AI-based ways of working. Discover how to: Rethink work to drive growth and cost optimization Understand the three types of work change: augment, reengineer, invent Turn employees into AI value creators with guided adoption Build strong CHRO–CIO partnerships to unlock AI's potential Equip leaders to lead through AI transformation with practical tools Dig deeper: Register for the Future of Work Trends live webinar Join us at a Gartner HR Conference near you Download the full 9 Future of Work Trends for 2026 See how Gartner is the world authority on AI

AI-driven layoffs are making headlines, but is AI really the main culprit? Or is the story more complex? As organizations enter 2026, leaders face rising performance expectations, cultural strain, and mounting pressure to deliver productivity gains that rarely materialize. What does this mean for the future of work? In this episode of Gartner ThinkCast, host Alexis Wierenga talks with Gartner expert Emily Rose McRae to break down Gartner's Future of Work Trends for 2026. From the truth behind AI-related workforce reductions, to the hidden risks of AI "workslop" and the growing importance of mental fitness, Emily Rose shares actionable insights for HR leaders, CIOs and executives navigating an AI-enabled workplace. You'll learn: Why most AI-driven layoffs aren't what they seem How "workslop" creates a hidden productivity drain in organizations Why leaders aren't seeing expected productivity gains Why performance pressure is rising and how to protect culture The critical role of mental fitness in an AI-first world Dig deeper: Download the full 9 Future of Work Trends for 2026 Register for the Future of Work Trends live webinar Join us at a Gartner HR Conference near you See how Gartner is the world authority on AI

As CIOs enter 2026, the pressure is on: Budgets are flat, headcount is tight, and yet expectations for growth, innovation, and AI adoption are soaring. How can technology leaders deliver impact when resources are constrained and the pace of change is relentless? In this episode of Gartner ThinkCast, Gartner expert Chris Howard walks through the latest CIO Agenda survey results for 2026, as debuted at Gartner IT Symposium/Xpo. From navigating geopolitical vendor risk to shifting planning cycles and driving financial impact beyond productivity, Chris shares actionable insights for CIOs looking to lead with agility, manage risk strategically, and push through uncertainty with tenacity. Tune in to discover: Why agility, risk and tenacity are the defining traits of successful CIOs in 2026 How to pivot from annual planning to dynamic reprioritization Why rethinking your vendor mix is critical amid rising digital sovereignty How to move beyond productivity gains to deliver measurable financial impact What AI adoption means for talent strategies and organizational resilience Dig deeper: Download more insights from the CIO Agenda for 2026 Join us at a Gartner CIO Conference near you See how Gartner is the world authority on AI

As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in April, explores how leaders can scale AI using Gartner's "AI tech sandwich": In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner's "AI technology sandwich" framework. Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape. Dig Deeper: Download the guide to Deploying AI in Your Organization Register to attend a Gartner CIO Conference near you

As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in May, dives into the rapid emergence of machine customers and how AI agents are transforming customer experience looks: In this episode of Gartner ThinkCast, we explore what customer experience looks like today — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner's latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you're designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: Why CEOs may not know their customers as well as they think What machine customers are and why they matter now The key blind spots in AI-driven CX strategies How to balance automation and humanity to create trust Dig deeper: Attend a Gartner Conference near you Watch more insights on When Machines Become Customers Watch the full conversation on YouTube

AI is transforming faster than leaders can rewrite their strategies, and staying ahead requires a new kind of clarity. So how do you move beyond experimentation and hype to build AI that truly delivers business value? In this episode of Gartner ThinkCast, Gartner Director Analyst Deepak Seth joins to explore what's next in AI implementation, including what comes after AI agents. He'll break down where AI really sits on the Gartner Hype Cycle today, why organizations struggle to operationalize new capabilities, and how leaders can stay grounded while still planning for a rapidly shifting future. Tune in to discover: How to overcome the most common implementation pitfalls Why value from AI is a journey, not an overnight return How to make forward-looking decisions without falling into "wait and see" paralysis Why AI agents won't define the long-term future of enterprise AI What bold predictions could reshape the next decade Dig deeper: Explore the CIO Agenda for 2026 Try out AskGartner for more trusted insights Become a client to read more about distributed human computing and other future-looking insights

As disruption accelerates and AI becomes indispensable, CIOs and technology leaders face a critical question: How do you harness innovation without losing control? In this episode of Gartner ThinkCast, Gartner experts Gene Alvarez and Tori Paulman walk through the Top Strategic Technology Trends for 2026, as debuted at Gartner IT Symposium/Xpo. They explore why the pace of change is faster than ever, and how three new "innovation superheroes" — the Architect, the Synthesist, and the Vanguard — can help organizations build resilience, orchestrate intelligent systems and safeguard digital trust. Tune in to discover: Why 2026 marks the end of "optional AI," and what that means for your strategy How AI-native development platforms and supercomputing will transform productivity Why multiagent systems and domain-specific language models are key to reducing complexity How physical AI bridges the digital and physical worlds Why preemptive cybersecurity and digital provenance are essential for enterprise protection Dig deeper: Download the full Top Strategic Technology Trends for 2026 Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

As generative AI moves from novelty to necessity, its most profound impact isn't in incremental efficiency — it's in the shockwaves that ripple across industries. These disruptions challenge pricing models, rewrite competitive dynamics and even blur the boundaries between entire sectors. So how do you prepare to create — or counter — these seismic shifts? In this episode of Gartner ThinkCast, Gartner Distinguished VP Analyst Hung LeHong explores the concept of AI shockwaves: what they are, why they matter more than productivity gains, and how organizations can anticipate and harness them. Tune in to discover: Why first-order AI effects aren't enough to drive true disruption How shockwaves emerge and the three levels of impact to watch What it takes to move from cost savings to market-changing innovation Why only 1 in 50 organizations succeed in creating disruption Dig deeper: Learn more about AI shockwaves Register to watch the full webinar Become a client to try out AskGartner for more trusted insights

As AI capabilities surge ahead, human readiness is struggling to keep pace — and that imbalance could derail your path to real value. So how can CIOs and IT leaders navigate this gap and avoid costly missteps? In this episode of Gartner ThinkCast, you'll hear the first 20 minutes of the Opening Keynote from Gartner IT Symposium/Xpo 2025, straight from the stage in Orlando. Gartner experts Alicia Mullery and Daryl Plummer reveal why the odds of achieving AI ROI remain stubbornly low, and what leaders must do to walk the "golden path" toward sustainable outcomes. Tune in to discover: Why human readiness is the biggest obstacle to AI success How to plan for the hidden "transition mortgage" behind AI costs Why conversational agents aren't enough How to handle vendor selection in the era of digital nation states Why a value remix strategy can unlock growth without workforce chaos Dig deeper: Download the Opening Keynote takeaways on AI readiness Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

Leadership won't get any easier in 2026. Geopolitical volatility, accelerating AI disruption and workforce identity shifts are creating unprecedented challenges for IT leaders. So how can you prepare? In this mini episode of ThinkCast, recorded at Gartner IT Symposium/Xpo in Orlando, Gartner Distinguished VP Analyst Mary Mesaglio sums up the insights from her dozens of onsite conversations with CIOs and top IT leaders. In just four minutes, she breaks down the four challenges shaping IT leadership into 2026, and offers practical strategies to navigate uncertainty with confidence. Tune in to discover: The 4 challenges redefining IT leadership in 2026 Why optionality matters for decision-making in volatile times How AI vendor races complicate long-term technology bets Why identity threats demand a new leadership approach Dig deeper: Download the Opening Keynote takeaways Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

As economic volatility, cost pressure and technological acceleration reshape the finance landscape, CFOs are facing a pivotal identity shift. The instinct to protect the enterprise through tighter controls may no longer serve the moment. So what does it take to lead with resilience and unlock growth? In this episode of ThinkCast, Gartner experts Clement Christensen and Mallory Bulman revisit their Opening Keynote from the Gartner Finance Symposium/Xpo. They introduce the "Catalyst CFO" — a new leadership identity designed for disruption — and explore the eight forces reshaping finance, from AI-enabled decision-making to discontinuous regulatory change. Tune in to discover: Why the "guardian" CFO mindset may be holding your organization back The eight forces transforming finance and how to respond How AI agents are changing the nature of financial decision-making Why identity is the most underutilized leadership tool What Catalyst CFOs do differently to drive agility, innovation, and growth Dig deeper: Download the Gartner CFO Report Join us at a Gartner Finance Conference near you Become a client to try out AskGartner for more trusted insights

As AI capabilities accelerate faster than many organizations can adapt, CIOs are being challenged to balance ambition with readiness. So how can leaders walk the "golden path" to real, sustainable value? In this episode of ThinkCast, Gartner experts Alicia Mullery and Daryl Plummer break down their Opening Keynote from Gartner IT Symposium/Xpo, and explore how to align both AI readiness and human readiness to capture meaningful outcomes. They discuss why many AI initiatives struggle to achieve ROI, how to measure "good enough" accuracy, and what it means to scale AI maturity without leaving your workforce behind. Tune in to discover: Why only 1 in 5 AI initiatives see real return — and how to change the odds How to use the Gartner Positioning System to evaluate readiness The difference between conversational agents and autonomous decision-making agents Why a value remix may be more effective than workforce reduction How aligning tech readiness and human capability unlocks "shockwave" innovation Dig deeper: Download the Opening Keynote takeaways on AI readiness Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

As 2026 approaches, AI innovation is accelerating faster than human readiness — so how can CIOs and IT leaders stay ahead? In this episode of Gartner ThinkCast, recorded on site at Gartner IT Symposium/Xpo in Orlando, Florida, Gartner experts Chris Howard and Gene Alvarez share key takeaways from three cornerstone sessions: the Opening Keynote, Top Strategic Technology Trends, and the CIO Agenda. They explore how CIOs can walk the "golden path" to value, balance AI ambition with operational readiness and prepare their teams for a future defined by agility, risk management and tenacity. Tune in to discover: Why heroes are made in the Trough of Disillusionment How CIOs can align human and AI readiness The rise of multiagent systems and domain-specific language models What the Architect, Synthesist and Vanguard roles mean for 2026 strategy Why success depends less on budget and more on resilience, adaptability and trust Dig deeper: Download the Opening Keynote takeaways on AI readiness Explore Gartner's Top Strategic Technology Trends for 2026 Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

In this episode of ThinkCast, we're setting the stage for Gartner IT Symposium/Xpo 2025. You'll hear Gartner experts Mary Mesaglio, Hung LeHong, Gene Alvarez and Daryl Plummer revisit the past year's most impactful IT insights to help you prepare for what's next — from navigating two AI races and unlocking deep productivity to understanding agentic AI and the rise of guardian agents. Keep listening for practical guidance on setting your AI pace, managing costs and spotting the disruptions that will define IT strategy in 2026 and beyond. Tune in to discover: Why two AI races matter — and which one you're really in How to find "deep productivity zones" for GenAI success Why neophilia and change champions accelerate adoption What agentic AI means for automation beyond RPA How guardian agents will transform security and oversight Dig deeper: Buy tickets to Gartner IT Symposium/Xpo Become a client to try out AskGartner for more trusted insights

In this episode of ThinkCast, we continue last week's discussion around AI value with a question many enterprise leaders still face: Why has increased productivity from GenAI initiatives not led to more value from AI overall? Gartner Senior Director Analyst Nate Suda will walk through how productivity does not automatically equal value, and the often-misunderstood link between the two. From productivity leakage and task-level blindspots to bottlenecks, prioritization strategies and use case misfires, Suda delivers a clear framework for where to focus — and who to focus on — to get the most out of GenAI. Tune in to discover: Why productivity does not equal value What productivity leakage looks like and how to stop it How to match GenAI use cases to employee experience Four ways to define productivity beyond just speed or time saved This episode originally aired July 15, 2025. Dig Deeper: Buy tickets to Gartner IT Symposium/Xpo Register to watch Beyond Productivity: How CIOs Can Cut Costs with Generative AI Read For AI Value, Focus on Your Use Cases

Executives are asking the same question in 2025: Where is the value AI was supposed to deliver? In this episode of ThinkCast, Gartner experts Mary Mesaglio and Rita Sallam outline how leaders can define, measure and maximize AI value across the enterprise. From productivity gains that don't translate directly to financial returns, to high-stakes bets that could rewrite industry rules, they explain why leaders must manage AI investments as a balanced portfolio — spanning return on investment, return on employee and return on the future. Tune in to discover: Why productivity leakage hampers measurable value How to structure AI investments across ROI, ROE and ROF The differences between Defend, Extend and Upend use cases Why AI-ready data, governance and business change are critical Dig deeper: Buy tickets to Gartner IT Symposium/Xpo Watch the full webinar on AI value Become a client to try out AskGartner for more trusted insights

CMOs are facing extraordinary expectations — from the enterprise, customers and their own teams. In this episode of ThinkCast, Gartner experts Alex De Fursac Gash and Kristina LaRocca-Cerrone cover a portion of their Opening Keynote from this year's Gartner Marketing Symposium/Xpo. Together, they outline how marketing leaders can navigate heightened demands, avoid strategic dysfunction and embrace what they call the "Epic Journey to Growth." From shifting AI from tool to actor, to building long-term vision and scenario planning muscle, Alex and Kristina reveal how CMOs can strengthen reputations, exceed CEO expectations and transform disruption into opportunity. Tune in to discover: Why doing nothing in times of disruption is no longer an option How strategic dysfunction undermines growth and what to do about it Practical ways to use scenario planning and AI to build resilience The mindset shifts that turn volatitiliy into enterprise-wide opportunity Dig deeper: Buy tickets to Gartner Marketing Symposium/Xpo Get started with AskGartner, your new AI-powered tool

In this episode of Gartner ThinkCast, we explore the future of computing — from what to expect in the next decade, to the possibilities beyond. Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss what this future could look like. Hear how AI is rapidly driving the near-term innovation of quantum computing, the far future of autonomous businesses and space manufacturing, and why executive leaders should push to play an active role in shaping these possibilities. Dig Deeper: Buy tickets to Gartner IT Symposium/Xpo Read to learn What is Quantum Computing?

Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP, Advisory Alexandra Earl introduces the 4 C's of Manager Communication Competencies: Championing, Coaching, Conversing and Connecting. From helping employees link strategy to daily work, to creating true two-way dialogue, Alexandra outlines a clear framework to elevate communication and improve team engagement. Tune in to discover: Why managers remain the most effective communication channel The 4 essential communication competencies every manager must build How contextualization helps employees see themselves in strategy Practical steps for self-assessment and peer support networks Dig deeper: Learn more about Gartner for Communications Leaders Benchmark yourself with the Gartner Communications Score Tool Become a client to try out AskGartner for more trusted insights

With traditional sales growth bets losing steam, today's sales leaders face an urgent challenge: how to hit their numbers and lead their teams through AI-driven reinvention. In this episode of Gartner ThinkCast — recorded live from the 2025 Gartner CSO & Sales Leader Conference Opening Keynote in Las Vegas — Gartner VP Analyst Dan Gottlieb introduces the "Great Sales Awakening," a new era in sales transformation. From navigating quota pressures and cross-functional expectations to deploying agentic AI, Dan outlines the bold leadership shifts required to succeed in a world reshaped by digital labor. Tune in to discover: Why traditional playbooks are no longer enough in today's environment The difference between time-saving AI and revenue-driving AI How agentic AI is reshaping account planning and sales execution What kind of leader you need to be to thrive in the era of AI-powered sales Dig deeper: Buy tickets to the next Gartner CSO & Sales Leader Conference Watch the Opening Keynote and other live Gartner sessions on YouTube Become a client to try out AskGartner for more trusted insights

With 39% of new executives underperforming in their new role, succeeding as a new leader requires more than ambition — it takes the right tools, insights and political savvy. Gartner Distinguished VP Analyst Mary Mesaglio joins first to introduce Gartner Executive FastStart™ — a curated set of tools, roadmaps and resources to help new executives overcome the triple constraint of time, information and relationships. Then Gartner Fellow Tina Nunno walks through her framework of four leadership styles to help new leaders navigate the political realities of any organization. Tune in to discover: Why new executives struggle and how the triple constraint holds them back How Executive FastStart helps leaders achieve early wins and build trust The four political leadership styles and how to identify your own How to quickly adapt to the political dynamics of your executive team Dig deeper: Download your own personalized copy of Gartner Executive FastStart Watch the full Executives in a New Role playlist on YouTube

With agentic AI quickly becoming widespread, we dive into the next evolution of AI agents — guardian agents. As part of our Top of Mind series of insights, Distinguished VP Analyst Daryl Plummer joins to lead us through how guardian agents are emerging as a critical tool for organizations deploying AI agents. As AI agents become more common, guardian agents will monitor, oversee and even protect against rogue AI behavior to ensure quality and security. Tune in to discover: What guardian agents are and how they differ from today's AI agents The phases of guardian agent evolution: quality, observation and protection Why guardian agents will be essential for AI governance and trust How protecting AI with AI could redefine safety and innovation for enterprises Dig deeper: Buy tickets to Gartner IT Symposium/Xpo™ to hear more Explore how to Capitalize on the AI Agent Opportunity Gartner clients, learn to enable the delivery and ensure robustness of these new capabilities: Emerging Patterns for Building LLM-Based AI Agents This episode originally aired March 11, 2025

In this episode of Gartner ThinkCast, we dive into how data and analytics leaders can navigate the mounting pressure to deliver AI results, while building the trust, governance and business value needed for long-term success. Fresh from the Opening Keynote at Gartner Data & Analytics Summit, Gartner experts Gareth Herschel and Carlie Idoine share why this is the best time to be in data and analytics — and how to scale your AI journey with confidence. From trust models and "freedom in a box" governance, to measuring real value and telling the right story, they break down what it takes to turn AI potential into measurable impact. Tune in to discover: Why trust in both AI and data is the foundation for success How to design governance that accelerates innovation Ways to measure value beyond ROI — including return on the future How storytelling bridges the gap between analytics and business impact Dig Deeper: Buy tickets to Gartner Data & Analytics Summit Watch the full Opening Keynote

In this episode of Gartner ThinkCast, we revisit the Top Strategic Technology Trends for 2025 — particularly those focused on AI — and explore the impact they've had so far. Gartner Distinguished VP Analyst Gene Alvarez returns to unpack how this year's most critical tech trends are playing out across enterprises with ever-increasing speed, including agentic AI, disinformation security and AI governance platforms. From ethics-by-design to the rise of AI coworkers, discover what's working, what's evolving and what leaders need to prepare for as we approach the reveal of the 2026 trends. Tune in to discover What agentic AI means for productivity, coworking and knowledge compression Why AI governance platforms are becoming a critical pillar of enterprise trust How disinformation security tools are emerging to combat deepfakes What organizations can do to avoid "ethics washing" and shadow IT risks Why every tech trend now requires responsible innovation at its core Dig deeper Buy tickets to Gartner IT Symposium/Xpo™ to see the 2026 trends debut live Download the Gartner Top 10 Strategic Technology Trends for 2025 Watch the full Top Strategic Tech Trends for 2025: The Impact So Far webinar

In this episode of Gartner ThinkCast, we explore how HR leaders can meet the moment in 2025, where AI acceleration, evolving employee expectations and cultural fragmentation are redefining work. Pulled from the Gartner HR Symposium/Xpo™ Opening Keynote, Gartner experts Jessie Knight and Russ McCall uncover the critical role HR must play in addressing widening performance gaps — and how guided collaboration, collective intelligence and a human-first approach to AI can reset the workplace for what's next. Tune in to discover: Why traditional talent strategies are falling short What's behind the collaboration, skills and technology gaps How leading HR teams are using AI-powered nudges How to future-proof your workforce with smarter learning Dig Deeper: Buy tickets to Gartner HR Symposium/Xpo™ Download the Future of Work Toolkit Watch the full Opening Keynote

In this episode of Gartner ThinkCast, we explore the challenges and opportunities around creating value with AI — especially as generative AI enters the Trough of Disillusionment. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard is joined by Distinguished VP Analyst Rita Sallam to discuss how leaders should align investments with business priorities, manage productivity and balance risk with ambition in today's AI environment. Dig Deeper Buy Tickets: Gartner IT Symposium/Xpo Download: Map Your AI Use Cases Watch Now: Top of Mind Video Series

In this episode of Gartner ThinkCast, we return to the AI races with a mid-year reminder on how to keep setting your own pace. Where does your organization stand halfway through the year? And what do you need to keep pursuing? Just as we started the year laying out the AI races, we'll once again hear from Gartner Distinguished VP Analysts Mary Mesaglio and Hung LeHong from their Gartner IT Symposium/Xpo Opening Keynote. They'll expand on the AI tech sandwich framework, the 3 AI outcomes that matter, what happens when tools become our teammates and how to focus on your own AI race — whether it's AI-steady, or AI-accelerated. Tune in to discover: How to align your AI governance strategy with your current AI pace What makes a tech sandwich a smarter alternative to a tech stack Why TRiSM technologies are essential to mitigate risk in real time How to anticipate and manage AI tools becoming our teammates What agentic AI and guardian agents mean for the future of work Dig deeper: Register to attend Gartner IT Symposium/Xpo Watch the Opening Keynote: Pacing Yourself in the AI Races Learn more about the 3 Types of AI Tech Stacks

In this episode of Gartner ThinkCast, we discuss the key trends shaping the future of work in 2025 and beyond. Gartner Senior Director Analyst Emily Rose McRae joins host Alexis Wierenga to examine how organizations are rethinking talent strategies, integrating AI into daily workflows and redefining the employee experience. Tune in to discover: Why AI investments may be falling short — and how to unlock greater value What the growing expertise gap means for entry-level and retiring talent How performance management is evolving as employees lean into AI feedback Why loneliness has evolved from a personal issue to a business risk Next steps leaders should take this quarter to future-proof their teams Dig deeper: Read all 9 Future of Work Trends for 2025 Register to attend Gartner HR Symposium/Xpo Watch the Opening Keynote: Making Work Better

Disruption doesn't always arrive with a bang. Oftentimes, it's the ripple effects that redefine industries. In this episode of Gartner ThinkCast, Distinguished VP Analyst Daryl Plummer joins host Karen Stokes Lockhart to explore how leaders can better recognize, prioritize and respond to disruption. From the rapid rise of generative AI to shifts in energy infrastructure and the emergence of guardian agents, Plummer shares key insights on how to decode the difference between hype and meaningful transformation. Tune in to discover: Why recognizing the secondary effects of disruption is key to long-term strategy How leaders can use self-disruption to overcome organizational inertia How to apply the framework of "Recognize, Prioritize, Respond" Dig deeper: Attend the Gartner IT Symposium/Xpo 2025 conference Watch the full 7 Disruptions Through 2029 You Might Not See Coming Explore Gartner Top 10 Strategic Technology Trends for 2025

In this episode of Gartner ThinkCast, we explore how generative AI is moving from experimentation to everyday value — and what IT leaders must do to drive meaningful transformation at scale. Recorded live from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Gartner Director Analyst Autumn Stanish lays out a vision for the next year: one where generative AI enhances productivity, infrastructure is AI-ready and the digital employee experience (DEX) becomes a strategic priority. Tune in to discover: Why focusing on everyday generative AI use cases can unlock immediate value How to design AI-human workflows that drive productivity and build trust What top-performing organizations are doing to advance DEX maturity How to align your IT strategy with evolving CIO expectations Dig Deeper Read the 3 key trends for I&O leaders Register to attend Gartner IT Infrastructure, Operations & Cloud Strategies Conference Watch more from the Opening Keynote

In this episode of Gartner ThinkCast, we explore how to build enterprise resilience amid economic headwinds, technological disruption and geopolitical uncertainty. Gartner Chief of Research Chris Howard returns with actionable insights from our Top of Mind video series. Drawing parallels between aviation and organizational strategy, he outlines how resilient enterprises forecast better, model smarter and architect for adaptability. Discover why AI is more than just a productivity tool and how leaders can use it to unlock transformational growth. Tune in to discover: Why architecture and simulation are essential for surviving disruptive forces How AI enables better decisions under pressure When complexity becomes an input to intelligence What "pilot purgatory" is and how to break free Why antifragile supply chains and talent strategies matter more than ever Dig Deeper: Download the 10 rules for rapid IT cost cuts Register to attend Gartner IT Symposium/Xpo™ Clients, read more on AI value beyond productivity Watch more Gartner Top of Mind episodes

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today. Tune in to discover: • Why corporate-speak fails in times of change and what to say instead • The 10x10x10 rule for reinforcing priorities with your team • How guiding principles offer stability and direction Dig Deeper Read and Download Now: Disruptive Technologies You're Probably Unprepared For Register to Attend: CIO Conferences and Events 2025 Watch More: Gartner Top of Mind