Futurum Tech Webcast

In this episode of the Futurum Tech Webcast, I'm joined by Susan Sharpe, from Dell Technologies Product Management team, to talk about developments in AIOps software and Dell's CloudIQ offering. This was an incredibly timely conversation. Our research shows that IT organizations have long been trying to do more with less, and even more so now given the challenging macroeconomic conditions and ongoing labor shortages and skill shortages. Business environments are scaling, distributing, and getting more complex, and the challenges sometimes seem never-ending. So how do organizations and their IT handle all of this without losing their sanity? This is exactly what Susan and I discussed. Our conversation covered: Dell's solution to address the challenges to IT leaders and teams today and the role AIOps can play to help alleviate those challenges The benefits of proactive monitoring and predictive analytics, which are part of Dell's Cloud for AIOps offering, and which combines human intelligence of expert engineers with the machine intelligence of AI/ML to provide customers with more insight. Efficiency plus proactivity are key parts of the value prop here, and one portal for visibility throughout the enterprise is also key. The value of being able to anticipate business needs rather than always being reactive, and the role CloudIQ can play on that front, providing things like capacity full prediction, capacity forecasting, and capacity anomaly detection, to name a few. What the secret sauce is that makes Dell's CloudIQ different from other infrastructure monitoring and management tools. How the Dell CloudIQ solution actually delivers on the "do more with less" front. And one of my favorite topics, security. Susan walked us through how Dell's CloudIQ allows an at-a-glance view of issues across your environment, allowing you to see the most pressing risks, then take quick action. It also features machine learning and predictive AI to help customers zero in on problem areas and assesses whether infrastructure security configurations adhere to policy, identifies problem areas, and recommends actions to keep data safe. I'm going to flat out admit that this is one of my favorite features, hands down. Last but never least, Susan shared some thoughts on what's ahead for Dell CloudIQ and what we can expect moving forward. If you're exploring AIOps and how they can help you do more with less, this is a conversation you'll want to make time for.

In this episode of the Futurum Tech Webcast, Shelly Kramer is joined by Carol Wilder, Vice President of Integrated Solutions for Dell Technologies, to talk about the latest in AIOps. IT teams today are under an immense amount of pressure. They are trying to drive their digital transformation journeys forward, they are trying to simplify their operations in on-prem infrastructure, protecting data in the cloud, dealing with massive amounts of data that is growing at an exponential rate — and they are also focused on ways to do more with less. If you're in IT, you're probably nodding along right now. So how do these teams and organizations handle the pressure? That's exactly what Carol and Shelly discussed. Our conversation covered: An overview of the worldwide AIOps market, which by some estimates will grow to almost $41 billion by 2026. Why there is so much demand for AIOps and the benefits it can deliver to IT teams as well as how AIOps differs from legacy IT tools. Where Dell's AIOps offering fits into the marketplace, as well as some of the benefits customers can experience which include, improved performance and availability of critical business applications, reduced time from problem detection to resolution, predictive analytics, optimized system performance, and cost savings. The value of being able to anticipate issues rather reacting to issues. Carol walked Shelly through what the future of AIOps holds and shared her thoughts on what IT teams can expect moving forward in terms of features and capabilities. Last but never least, Carol shared some thoughts on the future for Dell CloudIQ, their AIOps offering. If you're ready to relieve some of the burden and pressure on your IT team, this is a conversation you don't want to miss.

On this episode of the Futurum Tech Webcast, Futurum principal analyst Daniel Newman is at CES 2023 and joined by Durga Malladi, Qualcomm's Senior Vice President and General Manager of Modem and Infrastructure at Qualcomm. Their conversation covers: The company's introduction of Snapdragon Satellite, the first satellite-based solution capable of two-way messaging Where Qualcomm is headed as they enter year four of 5G Qualcomm's diversification beyond smartphones into IoT, AI, wearables, XR, and automotive and much more!

On this episode of the Futurum Tech Webcast – Interview Series, Futurum principal analyst Daniel Newman is joined by Intel's Kavitha Prasad for a conversation on the expansion of AI and how Intel's CPU architecture provides adequate infrastructure for this rapidly developing market niche. This webcast is sponsored by Intel.

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer is joined by Wendy Underhill, Field Chief of Maintenance at California Department of Water Resources and Rich Padula, Founder of Mirata Software for a conversation about everybody's favorite things: paperwork, manual forms, and how ditching manual forms can play an outsized role in improving business processes and reducing headaches for the folks who manage those processes.

On this special episode of the Futurum Tech Webcast – Interview Series, part of the HPE Executive Insights Series, I am joined by Daniel Frye, Vice President, Enterprise CISO for HPE. In this conversation we dive into what exactly is an edge-to-cloud security strategy and why it's crucial in today's marketplace. In our conversation, we discussed the following: The security implications of edge-to-cloud How cybersecurity pros can proactively address the challenges they are facing Why organizations need a Security Share Responsibility Model A look at Zero Trust security strategies HPE's priority for the future Security has never been more important than it is today and this is one conversation you don't want to miss. If you want to learn more about HPE and edge-to-cloud, download a copy of our latest research brief Why Edge-to-Cloud Platform? Why HPE?.

On this episode of the Futurum Tech Webcast, we're going to space! I'm thrilled have Jono Luk, VP of Product Management for Webex as my guest and we're going to talk about space exploration and how collaboration and voice technology are starting to play an increasingly important role in space exploration. First, some background. Orion is the most advanced spacecraft ever developed to carry astronauts to the moon. What's exciting is that voice activation and collaboration technology can take it to the next level by enabling interactive computer systems to become ready for the next gen of explorers. Orion's uncrewed Artemis 1 mission is a tech demonstration developed through Lockheed Martin's reimbursable space act agreement with NASA, and Lockheed Martin has partnered with Cisco and Amazon to bring Webex video collaboration and Amazon's Alexa digital assistant on board during Orion's first flight test in deep space, called the Callisto project. While Jono's official focus at Webex is on leading Contact Center and the Admin, Security Data, and Shared Experiences Project Management teams at Webex, when he had the chance to be a part of the Callisto project, he jumped at it, and who wouldn't? I would say that it's not a stretch at all that a project focused on how commercial tech can be a part of the future of deep space exploration and assist future astronauts on deep space missions fits nicely under "shared experiences" category. Our conversation today covered the following: The goal of the Callisto Tech Demo project, which is to demonstrate how astronauts and flight controllers can use human-machine interface tech to make their jobs simpler, safer, and more efficient, and also advance human exploration in deep space. Jono took us on a walk through how the tech works, connecting through NASA's Deep Space Network, and a local database that's located on board the spacecraft to communicate with Webex and Alexa. How the hardware was hardened to protect it for the radiation environment on Orion's deep space journey. Jono shared some of the challenges the team working on this project had to overcome, as well as some things they learned along that way that were unexpected. Why Cisco is uniquely positioned to be the partner with Lockheed Martin and part of the Callisto Tech Demo project along with Amazon, and what this means for use cases beyond simply deep space. This was incredibly exciting, and I'm thrilled to have been invited to be a part of Callisto Tech Demo and experience firsthand the realities of bringing video and voice collaboration tech — to deep space as well as to other remote places in the world, and the benefits that we can reap as a result.

On this episode of the Futurum Tech Webcast – Interview Series, Futurum principal analyst Shelly Kramer is joined by Richard Pascoe, VP of Consulting Services at Applexus Technologies. Our conversation focused on taking your vendor invoice management solution up a notch. Accounts payable and vendor invoice management processes can be difficult to manage. With fragmented systems and multiple teams involved, the end-to-end invoice processing system can be full of headaches for the entire organization. So, what can organizations do to optimize their processes? That's exactly what Richard and Shelly talked about. Some of the conversation highlights include: How the unprecedented supply chain disruptions have impacted the invoice solution The challenges the hybrid work model presents when it comes to AP processes Some of the hidden costs within Accounts Payable The kind of savings organizations can typically achieve by leveraging a vendor invoice management solution like Applexus's InSITE What a value map calculator is and how Applexus helps customers with this It was a great conversation on a timely topic, and if you're in accounts payable, this is an episode that we think you'll learn a lot from.

On this episode of the Futurum Tech Webcast – Interview Series, Futurum principal analyst Daniel Newman is joined by Brian Richardson, Security Marketing Lead for Intel Data Center & AI (DCAI) Marketing Product Strategy. Their conversation takes a look at the security market and what enterprise IT leaders need to be aware of for the future. In our conversation, we discussed the following: What role Intel is playing with security in today's business market How Intel's approach to security is influenced by their mindset, technology, and assurance policy How Intel is contributing to the global ecosystem Intel's latest innovations Recommendations for enterprise IT leaders for the future It was a great conversation on a timely topic, and one you won't want to miss. To learn more about Intel, check out their website here. This webcast is sponsored by Intel.

In this episode of the Futurum Tech Webcast, Shelly Kramer, principal analyst and founding partner of Futurum Research, is joined by Manu Vohra, Managing Director, Global Life Sciences for Box, for a conversation on collaboration in the life sciences industry. In the last decade, the life sciences industry has undergone significant digital transformation. The industry is also facing increased market pressures, is collectively navigating new (and sometimes ever-changing) regulations, and, of course, has been fueled by the need to navigate a global pandemic. As a result, it's become paramount for all players in the life sciences industry, from pharmaceutical companies and researchers to manufacturers and the supply chain, to share research, data, and resources with their partner ecosystem to facilitate innovation, ensure compliance and security, and also deliver more efficiently and rapidly on patient outcomes. Speaking of patient outcomes, life sciences organizations are looking at solutions to help improve patient outcomes, but that's not always an easy process, especially when it comes to applications and document storage. So, what can these organizations do to address these challenges? In our conversation, Manu and Shelly covered the following: Digitization is no longer optional. Breaking down siloed collaboration channels and facilitating real-time sharing is table stakes for today's Life Sciences organizations. Life Sciences is a heavily regulated industry, and there are some security and compliance considerations that organizations need to heed. There are some very real reasons that "the way we've always done it" thinking not work anymore. Sharing patient data brings its own set of challenges with security and compliance, something made even more complicated when various members of a team are in different locations around the world. Collaboration needs in life sciences organizations have changed and Manu shared insights on those shifts. Technology is playing a big role in helping Life Sciences organizations address the challenges they face. Manu shared a little about Content Cloud for Life Sciences from Box and why this solution warrants consideration. Sharing patient data brings its own set of challenges with security and compliance, something made even more complicated when various members of a team adhere to different compliance standards based on region. The key benefits of Content Cloud for Life Sciences and why integrations and a robust set of APIs is a game-changer. This was a great conversation and one that you'll definitely want to make time to watch, listen, or read about if you're working in the Life Sciences sector and trying to get arms around the collaboration, content, regulation, and compliance demands of your organization. Futurum developed a research brief in partnership with Box that you'll find here: The Content Cloud for Life Sciences Securely Streamlines Seamless Collaboration. You will also find more information from Box about their solutions for the Life Sciences industry on their website, and I encourage you to check that out. And feel free to find and connect with Manu Vorha on LinkedIn, I'm sure he'll be glad to hear from you and answer any questions you might have.

In this episode of the Futurum Tech Webcast, Interview Series, I'm joined by Martin Bitzinger, Senior Vice President, Product Management for Mitel, who oversees Mitel's product portfolio and product marketing, including UC platforms, applications, and devices for a conversation about trends in Unified Communications (UC), the many challenges customers face in leveling up their business comms, and a look at what's ahead for Mitel. Mitel is an industry stalwart, with a long history, a reputation for a laser focus on innovation, and its deep penetration in enterprise telephony. Our conversation today covered the following: Industry trends that we've seen emerging over the course of the last couple of years, and specifically some of the trends that Martin and his team at Mitel are leaning into. We explored business problems and communication challenges that customers face today in a world of hybrid work and what is often a distributed workforce, and some of the business problems Mitel helps customers solve. What the 'different flavors' of Unified Communications are and what businesses should be thinking about when they are trying to level up their business comms capabilities. Mitel is a well-established company, having been in the market for almost 50 years, serving many customers. We chatted a little about that big customer base and some of the innovative things that Mitel is doing to serve them. We also explored verticals and some of the focus that Mitel is doing in the vertical markets and why that's significant. We also discussed the fact that the majority of Mitel's sales comes through its partner ecosystem and the role that customer lifecycle management plays here, as well as how partners benefit from that partner value prop. Lastly, I asked Martin to walk me through what's ahead for 2023 and beyond, and what the roadmap for Mitel's current and future customers looks like, and why that's something for our listeners, customers, partners, and the industry as whole to be excited about.

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by Meral Temel, Mainframe Platform Leader at JFORCE, to discuss the opportunities and risks when pursuing an operational excellence strategy to achieve the highest levels of service to customers. They also provide insights into how operational excellence is a mindset permeating an organization's technology, people, and culture. Has your organization determined what it means to be operationally excellent? Learn more about how this will improve the customer experience.

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Christian Floerkemeier, CTO, VP Product and Co-founder of Scandit for a conversation about data, the employee experience, customer experience, and how smart data capture can make a difference in the enterprise. In our conversation, we discussed the following: An overview of smart data capture How shifts in consumer behaviors and expectations have driven the need to give improved access to data to employees How smart data capture shifts tedious work to technology to empower frontline workers to add value elsewhere The difference between 'dumb' and 'smart' data capture Which industries can use smart data capture A look into the future of smart data capture It was a great conversation on an incredibly important topic, and one you won't want to miss. Interested in learning more about smart data capture? Be sure to visit this page.

Marvell Technologies continues to power innovation across its custom ASIC portfolio using 3nm, customization, and chiplet IP advances to provide optimized performance, power & area breakthroughs, and maximized returns on investments. Futurum's Ron Westfall and Marvell's Hugh Durden explore why Marvell's custom ASIC offerings fulfill the intricate, high-speed, high-performance silicon requirements of next generation 5G operators, cloud data centers, enterprises, and automotive applications as well as how Marvell's custom capabilities provide the foundation for driving portfolio-wide innovation.

In this episode of the Futurum Tech Webcast – Interview Series, host Daniel Newman is joined by Joe Burton, CEO for Telesign. Their conversation explores the security challenges brands are facing in the identity space and how Telesign can help organizations overcome these challenges. In the conversation, they discussed the following: An overview of the identity space and what brands are struggling with Why identity threats are a major area of concern A look at international rate share fraud Telesign's secret sauce when it comes to security protection It was a great conversation on a timely topic, and one you won't want to miss. To learn more about Telesign, check out their website here.

In this Futurum Live! From the Show Floor at Tanium Converge 2022 Luis Cunha, Director, Security Architecture & Engineering for APTIV, joins Futurum principal analyst Shelly Kramer. Their conversation revolved around increased cloud adoption and the rise in remote work, and the challenges IT teams face in bridging the gap between Security and IT Ops. APTIV has been using Tanium now for seven years, and Cunha shared real world insights into how he and his team at APTIV were able to navigate the shift to remote work, as well as the bottom-line benefits APTIV has been able to realize from using Tanium. Not only are they able to considerably shorten the time it takes to get critical tasks done, Tanium is helping APTIV bring the Security organization closer to IT Ops, which is an important gap to bridge.

In this Futurum Live! From the Show Floor at Tanium Converge 2022 Ron Tinkler, Assistant Diector of IT at Informatics Merseyside with NHS, joins Futurum principal analyst Shelly Kramer. Managing IT operations at a large number of healthcare facilities throughout the UK is no easy task, especially given the attractiveness of the healthcare sector to nefarious threat actors. And legacy systems, change-resistant IT teams, and third-party software tools present considerable challenges, even to the most intrepid IT leaders. Tinkler shared his insights on how NHS Informatics Merseyside, a relatively new customer of Tanium, is quickly realizing some impressive wins by gaining patch visibility and significantly reducing the team time needed to patch mission critical systems.

In this Futurum Live! From the Show Floor at Tanium Converge 2022 Anil Nomula, Associate Vice President and Global Enterprise Architect for Genpact, joins Futurum principal analyst Shelly Kramer. Their conversation centered on how the professional services organization — which has experienced incredibly rapid growth over the last decade plus, growing from 19,000 employees in 2005 to over 100,000 in 2021 — managed to pivot quickly and securely support a global workforce with over 100,000 endpoints in 70 locations around the world in a short period of time using Tanium's cloud-based suite. The pivot wasn't without challenges, which Anil shared, but it did manage to drastically reduce the number of sleepless nights he and his team experienced, which is very good news. In addition, the cost savings Genpact has experienced, the ease of use of the Tanium offerings, and increased endpoint visibility are benefits they greatly enjoy. For more on Genpact's story, and a deeper look at how Tanium has helped Genpact save 75% of network and hosting costs, check out this customer spotlight case study.

In this episode of the Futurum Tech Webcast, Shelly Kramer, principal analyst and founding partner of Futurum Research, is joined by Chris Haydon, former president of SAP Procurement Solutions, and more recently, a consultant and current board member of ConvergentIS, for a conversation about taking procurement processes to the next level and the benefits that organizations can realize along the way. For starters, let's be real: procurement processes are by no means a sexy part of business, but they are an incredibly necessary one. And, based on what we're seeing the market, outdated methods for sourcing, purchasing, and managing processes are a reality — and one which can often lead to a number of challenges across the organization. So, that's why a conversation about taking procurement processes to the next level and exploring what organizations can do to optimize their procurement processes is a timely one. Here are some of the things they covered in their conversation: Procurement can cover a wide area – we explored the differences between the midmarket and large enterprise market space. The challenges, especially those experienced by the midmarket, to procurement operations, and the areas of procurement that the midmarket sector needs to optimize. The kind of solution that's best suited for the midmarket: Ferrari or Ford? How can a solid procurement strategy help set up organizations for success in 2023 and beyond? An overview of ConvergentIS and insight into how the company helps midmarket organizations solve their procurement challenges. If you're in procurement, this is an episode that we think you'll learn a lot from. If you are thinking about your procurement strategies for the year ahead and want to explore how you can integrate technology into your procurement operations you can find more information on ConvergentIS, visit the SAP Store here. You can also find Chris Haydon on LinkedIn and he'll be glad to answer any questions you have.

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Raju Vegesna, Chief Evangelist for Zoho for a conversation around the growth of Zoho's finance platform, Zoho Books. In our conversation, we discussed the following: An overview of Zoho Books The exciting opportunities for Zoho Books An exploration into where Zoho Books operates The unification of Zoho Books and Zoho One It was a great conversation on an incredibly important topic , and one you won't want to miss. To learn more about Zoho, Zoho One, and Zoho Books, check out their website here. To learn more about Zoho Book's exciting year-over-year growth, read the full press release from Zoho here.

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Chris Jacobs, Vice President & General Manager of Embedded Market Segments for Micron's Embedded Business Unit. Our conversation takes a look at the cybersecurity market and what challenges lie ahead for the IoT and automation sectors. In our conversation, we discussed the following: Micron's intelligent edge portfolio Cybersecurity challenges and how Micron's solutions make a difference New trends in automation, electrification, and more Memory and storage demands in our current environment Augmented reality and virtual reality opportunities for the future It was a great conversation on a timely topic, and one you won't want to miss. To learn more about Micron, check out their website here.

In this episode of The 5G Factor, a production of the Futurum Tech Webcast, Futurum Research principal analyst and founding partner Shelly Kramer is joined by fellow analyst Ron Westfall to talk all things 5G, IoT, and the news and happenings in that ecosystem. Their conversation covers: Qualcomm and Vodafone build on previous commitments related to 5G Open RAN prospects. Qualcomm and Vodafone announced plans to develop, test, and integrate next gen 5G distributed units (DUs), and Radio Unit (RU) with Massive MIMO capabilities, intended to help deliver the commercial deployment of Open RAN in Europe. General Dynamics forms 5G and Edge Accelerator Coalition. General Dynamics has formed a 5G and Edge Accelerator Coalition with AWS, Cisco, Dell Technologies, Splunk and T-Mobile aimed at accelerating the adoption of 5G, edge, and advanced wireless technologies across government agencies. AWS takes an early lead in the telco 'cloud wars.' Although it's still early days, there are signs that AWS is making a pretty solid land grab in the teleco cloud space, capturing considerable market share among telecom network operators. While that's impressive, and it wasn't surprising to also see Microsoft's Azure making considerable inroads, what we find equally impressive is seeing Oracle and IBM taking some of that market share as well. Smart buildings market is going nowhere but up. The Smart Buildings market is expected to hit $121.6 billion by 2026 and with many clients working in that space: Cisco, IBM, Dell, Honeywell, Siemens, and Intel to name just a few, this news, driven by a number of factors, was of interest. Why is the smart buildings sector on fire? Lots of reasons, and ones that we dive into, alongside a mention of some data points from our recently published Honeywell Environmental Sustainability Index, developed in partnership with Honeywell that is a comprehensive index designed to measure sentiment around the pace and adoption of climate technologies within organizations.

In this episode of the Futurum Tech Podcast – Interview Series, part of the HPE Executive Insights Series, I am joined by Darren Perks, Global Hosting Infrastructure Operations Leader at PwC, and Vishal Lall, SVP & GM at HPE GreenLake Cloud Services Solutions, for a conversation focusing on modernization and business model challenges in the industry. In our conversation we discussed the following: Key objectives for the coming year for data centers and modernization Drivers for PwC's data center consolidation A look into PwC's modernization journey and how it reflects HPE's own journey Challenges of upgrading business models & expected outcomes Best practices from the modernization experience. This was an interesting conversation and one you don't want to miss. To learn more about HPE, check out their website here, and to learn more about PwC, check their website, here. Want to listen to the other HPE Executive Insights Series episodes? Tune in below. The Evolution of On-Premises Cloud Services with HPE GreenLake's Scott Ramsay – Futurum Tech Webcast Interview Series Capitalizing on Data to Drive Healthcare Insights – An HPE Executive Insights Series with Ashok Kurian, Texas Children's Hospital – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast, principal analyst Shelly Kramer is joined by Allan Pym, Chief Operating Officer at APOS, for a conversation on the challenges making the most of business data presents for organizations, and how APOS Live Data Gateway is helping solve those challenges — and in real time. We all know that data is crucial for today's organizations. From sales and marketing to manufacturing and maintenance, smart organizations need data to make decisions in real time. However, with so much data being gathered in so many different places, it can often feel impossible, overwhelming, or both to wrangle it intelligently. So, what can organizations do to make the most of their data? Are there other technology solutions that can help? Why does real-time matter when it comes to accessing and utilizing data? That's exactly what Allan and I covered today, and if you're wrestling with data challenges, it's a conversation you'll very much enjoy. We covered the following: We know that data is important, that's not a secret. In fact, some 94 percent of organizations report needing access to multiple data sources to support their decision-making — but not every organization knows what to do with their data. Allan shared some of the challenges he and the team at APOS are seeing as organizations wrestle with data connectivity. That's not at all difficult to understand, as research shows that on average companies are drawing from more than 400 different data sources. To compound that massive amount of data coming from myriad sources, one-third of companies report experiencing trouble simply connecting those sources together, let alone pulling accurate or meaningful insights from them. We discussed live connectivity: what it is and why it's so important for organizations today. Allan walked us through the APOS Live Data Gateway, its purpose and the key benefits organizations can experience using its three layers of functionality (Data Connection, Data Preparation, and Data Consumption) and three types of data views that can be utilized within the Data Preparation Layer. We explored APOS Live Data Gateway's Data Connection layer, where the solution makes the connection to data, and we talked about some of the data sources that APOS Live Data Gateway provides connectivity with. We explored both the Data Preparation layer and the Data Consumption layer, including how APOS Live Data Gateway works with SAP Solutions and how live connectivity versus import connectivity works with SAP Analytics Cloud. Allan shared that APOS Live Gateway works with analytics solutions beyond just SAP Analytics Cloud, including live connectivity from Power BI to SAP Analytics Cloud, as well as the expanded consumption options that include Odata, ODBC, and JDBC, in the unified semantic layer. Lastly, Allan shared some stories from customers who are currently using APOS Live Data Gateway which, as always, was one of my favorite parts of the conversation. If you're thinking about getting arms around your data and know that live, real-time data is what you need, this is a conversation you should make time for. Find more information about APOS Live Data Gateway on SAP Store.

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Don Schuerman, CTO at Pega. Our conversation takes a look at the AI industry and how organizations can expect to incorporate AI into their business practices in the future for better customer experiences. In our conversation, we discussed the following: Misconceptions about the utility of AI Avenues for implementation, optimization, and efficiency Maintaining adaptability in the face of societal and economic changes Fostering an informative partnership between AI and its human users Implications for the future of AI accessibility It was a great conversation on a timely topic, and one you won't want to miss. To learn more about Pega, check out their website here.

On this episode of the Futurum Tech Webcast — Interview Series, host Daniel Newman is joined by Groq CEO, Jonathan Ross, for a conversation about the future of AI accelerators and how this technology can help organizations reduce uncertainty. Their discussion includes: Groq's innovative perspective on chip architecture The diversity of Groq's customer base & the variety of applications in which Groq's chips are being utilized The benefits of using Groq chips Their versatile developer kit and developer tools Their leadership and innovation within a competitive market, and what the future holds for Groq It's an enlightening conversation, and one you won't want to miss. To learn more about Groq, check out their website here.

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by April Hickel, Vice President of Intelligent z Solutions Strategy at BMC to discuss the success factors for reimagining the customer experience in driving growth and better business outcomes. They also provide insights on the role of the mainframe, as well as risks organizations face if they do not invest in improving their customer journeys. Has your organization taken their CX to the next level leveraging the mainframe? Learn more about how this will drive more growth for the long term. It was a great conversation and one you don't want to miss. Like what you've heard? Check out Episode One of The Main Scoop, Episode Two of the Main Scoop, and Episode Three of the Main Scoop, and be sure to subscribe to never miss an episode of The Main Scoop series.

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by April Hickel, Vice President of Intelligent z Solutions Strategy at BMC to discuss the success factors for reimagining the customer experience in driving growth and better business outcomes. They also provide insights on the role of the mainframe, as well as risks organizations face if they do not invest in improving their customer journeys. Has your organization taken their CX to the next level leveraging the mainframe? Learn more about how this will drive more growth for the long term.

In this episode of the Futurum Tech Webcast, I'm joined by Matt Nolan, Senior Director of Product Marketing, Decision Sciences, to talk about one of my favorite topics: data, analytics, and how you can use them to provide customers with top notch experiences. We also explore Pega's latest product release: Pega Customer Data Connectors — which I see as a definite gamechanger for organizations in every industry. For consumers, whether B2B or B2C, experiences can be the difference between a closed sale and a lost revenue opportunity, and sometimes even the difference between a loyal customer who touts a brand to friends and family and one who spreads a negative word because of a less than stellar customer experience. In a word, customer experiences are everything. This is not new news for many organizations, which is why customer data platforms (CDPs) are quickly becoming a 'must have' part of the MarTech stack. They help organizations manage massive amounts of customer data from a number of different channels, with the goal of providing insights to deliver better customer experiences. But CDPs alone aren't a holy grail and unfortunately in many instances they can be siloed and/or data can go unused. So, what do businesses need to know or what other technologies do they need to adopt to avoid common CDP pitfalls and serve up experiences that will be a key differentiator in today's marketplace. That's exactly what Matt and I talked about. Here are just a few of the things we covered: The current state of marketing and why first party data is king Why CDPs are that are connected and accessible throughout the organization are so immensely important for today's organizations The common challenges organizations face with their CDPs How organizations can maximize their data to make customer interactions more meaningful We wrapped up the conversation by exploring Pega's newest release, Pega Customer Data Connectors. This new solution is an exciting one, as it integrates data and decision-making in near real time. Organizations can tap into their data to provide just what the customer needs exactly when they need it — which is a fundamental element of delivering unparalleled customer experiences. And if you'd like more information on Pega and the Pega Customer Data Connectors, you'll find it here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Joe Burton, CEO for Telesign. Our conversation takes a look at the growing challenges organizations face regarding digital identity, customer onboarding, account integrity and zero-trust solutions. In our conversation we discussed the following: An overview of the dichotomy of trust How to balance friction with security A look at how Telesign helps customers solve challenges What customers should be looking for in security solutions It was a great conversation on a timely topic and one you won't want to miss. To learn more about Telesign, check out their website here.

In this episode of the Futurum Tech Webcast, I'm joined by Brian McGlynn, General Manager of Commerce Solutions at Coveo to talk about one of my favorite topics: customer experience. And in this instance, we're discussing customer experience in the ecommerce ecosystem. Before we get started, some background. We've witnessed some major shifts in the last few years as it relates to customer experience. Customers are more savvy than ever before, they're more demanding than ever before, they are more impatient than ever before, and they have more options than ever before. The onus on brands is to understand and embrace this shift, and to position themselves to deliver top-notch, personalized, customer experiences at all times — and across all channels. Of course, this is often easier said than done, and that's especially true when it comes to search functionality in ecommerce situations. So, what can brands do to ensure they are serving up the optimum digital experience, especially when it comes to search functions? That's exactly what Brian and I talked about. Here are just a few of the things we covered: The current state of the customer experience when it comes to ecommerce The challenges organizations are facing when it comes to digital experiences How important search and product discovery for ecommerce are The different ways AI can improve the ecommerce ops and have adramatic impact on customer satisfaction How Coveo is helping customers capitalize on technology in order to improvetheir search functionality And if you'd like more information on Coveo, visit their SAP store page here. You can also find Brian on LinkedIn here, and he's more than happy to connect and answer any questions you might have on how improving search functionality for your ecommerce operations can be a game-changer.

In this inaugural episode of The Big Ideas Series, a production of the Futurum Tech Webcast devoted to companies who are driving innovation and helping their customers do big things, I'm joined by Kathleen Taggart, Intelligent Automation Strategist for DataXstream. Our conversation today explores how AI-powered tech is changing the game for wholesale distributors at a time when they need every advantage they can get. So much has changed in the last few years for wholesale distribution. With the supply chain in a state of constant flux, the pressure is on for wholesaler distributors to offer fast, agile, nimble, and reliable partnerships. Being able to work efficiently will be key to survival as wholesalers navigate stiff competition. But exactly how do wholesalers do that? If this is on your mind as well, this is one show you'll want to tune in for. Here are just a few of the things we covered: The complexities of the wholesale process: why is it complex and what are some of the common challenges customers face? What OMS+ is and why it's a game-changer for wholesalers. How automation functionality can make a big difference for wholesalers. What the integration of intelligent automation into the platform and the launch of OMS+ia means for customers — and why it's exciting. Kathleen also shared some customer use case examples to illustrate the power of OMS+ai in action which were pretty cool. If you'd like more information on DataXstream's OMS+ai, download the infosheet we developed in partnership with DataXstream here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Valerio Filauro, Vice President, Product Management, Qualcomm Technologies, Inc. Our conversation takes a look at RFFE ecosystem and Qualcomm's RFFE solution in the 5G smartphone segment. In our conversation we discussed the following: A recap on how Qualcomm developed the number one RFFE solution in the 5G smartphone segment A look into how Qualcomm differentiates itself in the current ecosystem A walk through the AI-based features on the Snapdragon X70 5G Modem-RF System An exploration into Qualcomm's "Snapdragon Connect" initiative An overview of Qualcomm's modem to antenna approach It was a great conversation on a timely topic and one you won't want to miss. To learn more about Qualcomm, check out their website here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Daren Finney, Senior Vice President, Global Channels for Mitel. Our conversation takes a look at how customer lifecycle management can be a game-changer for UC vendors and also their customers. In our conversation we discussed the following: Daren gives a short overview on Mitel, and why customers continue to choose Mitel A look into Customer Lifecycle Management (CLM) and how it impacts Mitel and the UC space A walk through on how the Customer Lifecycle Management changed during Covid Why customers should get excited about CLMs and what the benefits are to end-user customers It was a great conversation and one you won't want to miss. To learn more about Mitel, check out their website here.

In this episode of Good Equals Progress, our webcast focusing on all things sustainability and beyond, I'm joined by Jeff Harvey, Senior Vice President and Chief Revenue Officer, Industry Cloud/SAP Customer Success at SAP, for a fascinating and timely conversation about carbon emissions reduction. Organizations of all sizes have felt increasing pressure from consumers and regulatory bodies to slash carbon emissions. Many have made pledges to get to net zero carbon by 2050, which is great. The challenge here is that it's not at all clear — for most organizations, anyway — as to exactly how to go about about achieving those goals. One of the biggest challenges is around data: what data does it take to accurately define carbon emissions and what technology solutions can help? That's just what Jeff and I discussed, so if this is something that's on your mind, this is a conversation you'll want to tune in to. Our conversation covered: The current state of the carbon emissions, including how much carbon organizations are emitting each year and what the long-term impact that we will likely see as a result. We explored data from the UN Emissions Gap Report that found that organizations need to reduce emissions by 55 percent by 2030 to stay within the target of a 1.5°C global temperature increase. The unfortunate part? Organizations haven't done enough yet and temperatures are expected to climb 2.7°C. We explored the goals organizations have set for 2050 and why we still haven't seen much action. We discussed the many moving parts of carbon emissions reduction and reporting and highlighted the key areas businesses should be focusing on. We also discussed what SAP is doing to help customers measure and report their carbon emissions. Jeff provided insights on what his team is doing to ensure SAP meets its own sustainability goals as well. Jeff shared details about how some of SAP's Partners are addressing sustainability needs and some of the innovative solutions that are available in the SAP store, including the following: Carbon.AIs by VASPP Digital Shoe Size Consultant by Footprint Technologies EcoVadis Supplier Sustainability Ratings Carbon Footprint Data for Chemicals and Plastics by Carbon Minds You can find more information on SAP's wide range of sustainability related offerings at the SAP store, and I hope you'll pop over and explore. You'll be amazed at what's available to help your organization achieve your sustainability and carbon emissions reductions goals.

In this episode of the Futurum Tech Webcast, Interview Series, our conversation today centers on an increasingly relevant topic operational resiliency, operational efficiency, and sustainability. We all know that organizations today are dealing with a number of disruptions. From the supply chain to staffing, we are seeing an increased need for resiliency, or the ability to adapt to continue meet expectations. We are also seeing an increased need for greater operational efficiency, or the ability to do more with less. As if those pressures weren't enough, many organizations are beginning to develop sustainability initiatives. They are trying to do more, with less, without impacting the next generation. My guest today is Mike Denley, Senior Director, Portfolio Management at Siemens Digital Industries Software, who joins me to discuss the challenges facing organizations today, and what Siemens is doing, specifically as it relates to Siemens Industry Software, to help them achieve their goals. Our conversation centered on the following: An overview of what operational resiliency, operational efficiency and sustainability mean for today's organizations. An exploration into how the IIoT fits into all of this. The connection between data, the IIoT and resiliency. An overview of how IIoT, data nalytics, and digital twins help improve operational efficiencies and sustainability A look into how Siemens is helping customers navigate the challenges in today's workplace This was a great conversation and one you don't want to miss. If you would like to learn more about Siemens MindSphere, you can get more information here.

On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by John Mertic, Director, Open Mainframe Project to discuss how fundamental "open" approaches are to growing business, and innovating with technologies across platform ecosystems. They also provide insights and reveal what's going on with open mainframe projects, how organizations are generating new value, and what the future of open looks like. Our conversation also covered the following: A dive into an "open first" approach and how this strategy is the best to modernize the mainframe A look into the business drivers that are changing the platform ecosystem An overview of the Linux Foundation and the Open Mainframe project It was a great conversation and one you don't want to miss. Like what you've heard? Check out Episode One of The Main Scoop and Episode Two of the Main Scoop, and be sure to subscribe to never miss an episode of The Main Scoop series.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Nakul Duggal, Senior Vice President and General Manager, Automotive for Qualcomm to talk about Qualcomm's first ever Automotive Investor Day, which was held last week in New York City. In our conversation we discussed the following: An exploration into why Qualcomm decided to host an Automotive specific investor day What is driving Qualcomm's momentum and the opportunities in the automotive space A look into Qualcomm's road map for the future Qualcomm has made some significant inroads in the automotive space, growing their design pipeline from $19 million to $30 million in two months. And it's clear that the semiconductor company is not done yet. This is one conversation you don't want to miss. If you want to learn more about Qualcomm's Automotive Investor Day, check out our coverage here.

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Ashley Still, Senior Vice President Digital Media/Marketing, Strategy & Partnerships for Adobe. Our conversation takes a look at Adobe's acquisition of Figma, which was announced earlier this month. In our conversation we discussed the following: Why Figma will be an excellent addition to the Adobe Creative Suite What this move will mean for competition in the design space A look into the financial aspects of the deal What benefits customers can expect to see from Adobe and Figma During the conversation, Ashley also shared more about Adobe's new idea of "ushering in a new era of collaborative creativity on the web." It was a great conversation and one you don't want to miss. If you want to learn more about the acquisition, check out our coverage here.

In this episode of Good Equals Progress, a Futurum Research webcast focusing on all things sustainability and beyond, Shelly Kramer, principal analyst and founding partner at Futurum is joined by junior analyst and colleague Lauren Kirkpatrick, to talk about Amazon. This was a big week for Amazon and sustainability initiatives, alliances, and announcements, and we touched on some of them. For starters, Climate Week – it's billed as the biggest climate event on Earth and is all about driving climate action, fast. Amazon was both a sponsor and a participant at the Climate Week 2022 event held in NYC this week in conjunction with the United Nations General Assembly. The event brought together a fantastic collection of brilliant and passionate global experts from the climate community, the world of business, government, and beyond and the focus of the event was "Getting It Done" — driving climate action fast, because it's not exactly like we have any time to waste. Our webcast covers the following hot topics: The Climate Pledge, which Amazon co-founded with Global Optimism in 2019, now boasts more than 375 signatories which include Impossible include Impossible Foods, the Seattle Storm (4-time WNBA champs), and adventure gear brand Cotopaxi. American Family Insurance, Figma, HPE, Prologis, Ripple, the Seattle Aquarium and more. 375 companies, across 53 industries and 34 countries and growing. Amazon Water.org partnership announced. Amazon announced a partnership with Water.org to provide safe water to 100 million people. Amazon expands renewable energy projects. Amazon announced 69 new renewable energy projects, bringing the total to 377 renewables projects around the world, up from 310 projects in April. These new projects include the expansion of its renewable energy investments, including the first renewable projects in South America, India, and Poland. Amazon Partners with Infinium. Amazon announced a new agreement with Infinium, one of the green energy companies funded by The Climate Pledge Fund, to build a commercial electrofuels production facility — the first of its kind. Amazon intends to use the ultra-low carbon electrofuels in its diesel cargo trucks beginning with pilot programs in 2023.

In this episode of the Futurum Tech Webcast – Interview Series, we tackle the topic of why hardware security module (HSM) adapter technology, including HSM-as-a-service, is vital to ensuring general purpose and payment processing security across today's multi-cloud environments. Marvell's introduction of its LiquidSecurity 2 (LS2) solution builds upon the company's well-established portfolio which is already proven at scale throughout the world's largest hyperscale clouds. The new Marvell LS2 is designed to empower hyperscalers and cloud providers to develop HSM-as-a-service for secure key management, authentication, and encryption across a wide array of industry verticals. My guest today is Amer Haider, VP Product Management Security Solutions Business Unit at Marvell Technologies, a top-tier semiconductor company. Amer is a new guest on this show, and shrewdly shares his insights and perspective on the direction of the HSM market segment and its vital role across multi-cloud environments. For the foundation of our discussion, we addressed what is HSM technology, its origins, and why it provides essential encryption, key management, and authentication capabilities throughout today's hyperscaler networks. From our perspective, HSM implementations are moving beyond on-premise implementations to hyperscaler and hybrid clouds. Today, Marvell's LS2 solution offers the high-performing cryptographic acceleration and processing, FIPS certification, including hardware-secured storage of up to one million encryption keys for Advanced Encryption Standard (AES), RSA, and elliptic curve cryptography (ECC) encryption, and 45 partitions, key to enabling robust multi-tenant use cases and boosting HSM adoption across multi-cloud environments. Our conversation focused on the following: The invention of HSMs by Dr. Mohamed Atalia in 1972 and why HSMs are more secure than software, especially in keeping your keys safe. The biggest users of HSMs including especially include banks that use them for credit card purchases to assure secure transactions including user and merchant information. The challenges involved in broadening the adoption of HSMs including considerations such as encryption inertia (taking security for granted), costs of legacy on-premise implementations, and regulations related to data breaches. We examined how Marvell's taking HSM to the cloud, i.e., HSMaaS, benefits the entire security ecosystem by lowering costs, expanding the market to include more SMB encryption support, and giving cloud service providers new revenue streams. How the Marvell LS2 solution builds on the success of the initial LiquidSecurity portfolio by providing advances such as delivering up to 120K ECC operations per second, tenfold increase in keys supported, and substantially lowering costs per key stored and per partition. How Marvell takes advantage of improvements in processing power to ease HSM adoption in clouds and key use case examples of how decision makers are using new LS2 capabilities to make the world a more secure place.

In this episode of The 5G Factor, I'm joined by my colleague and fellow analyst Ron Westfall to talk all things 5G. News, alliances, lawsuits, and new hires — there's always a lot going on in the 5G ecosystem and that's what this show is designed to cover. In this episode, we cover the following: Lumen's new CEO Kate Johnson comes to the job with serious chops and serious challenges ahead. Mavenir got the thumbs up from Deutsche Telekom CEO Timotheus Hötteges' move to "work towards a Chinese-free core network infrastructure" replacing Huawei in DT's core. Starlink fights back against the FCC's recent decision to deny the company $885.5 million in funding under the Rural Digital Opportunity Fund (RDOF). T-Mobile and SpaceX's Starlink partner to leverage Starlink's low Earth orbit satellits combined with the power of T-Mobile's wireless network to solve connectivity issues where most needed. Following Apple's 'Far Out' event last week announcing the newest iPhone 14 and iWatch models, T-Mobile launched some pretty 'far out' deals of its own.

On this special episode of the Futurum Tech Webcast – Interview Series I am joined by Ed Abbo, President and Chief Technology Officer at C3 AI. Our conversation centers around AI applications, how these programs can help enterprise customers find value from their data, and much more you won't want to miss. In our conversation we discussed the following: A broad overview of enterprise applications and enterprise AI-based applications A deep dive into the expansion of C3 AI's partnership with Google A look into C3 AI's broad portfolio of solutions An exploration of the current economic situation and the economic value AI applications can bring to customers During the conversation, Ed also shared a customer success story about the US Air Force's Rapid Sustainment Office. You can check out the full video that Ed referred to here. If you'd like to learn more about C3 AI, check out their website here.

In this episode of Futurum Live! From the Show Floor, Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Broadcom's Distinguished Engineer Russ Teubner and Peter Wassal, Director, DevOps & Open Mainframe Solutions, during the SHARE Conference in Columbus. Their conversation covered Broadcom's acquisition of Hostbridge Technology and how it fits into the company's overall technology roadmap. To learn more about Broadcom visit their website.

In this episode of the Futurum Tech Webcast – Interview Series, I'm joined by Angela Lepelley, the Sales Director, AI and Automation at Five9 for conversation about a topic that is steadily increasing in importance: AI in the contact center. For most people, contacting a contact center is a dreaded task. Whether by phone, video, chat, or email, interacting with contact center agents, historically speaking, has been an onerous experience. We also know that customer experience is a top priority for businesses, and many have started to understand the value of also improving the experience in the contact center. But how exactly does that happen? Angela and I explore that in greater detail during the course of our conversation, and also covered the following: A look at the current, and often frustrating realities of the contact center for employees and customers and why AI is playing a role there. What is driving the adoption of AI in the contact center as well as common barriers to adoption that organizations are facing. Not everything in the contact center can be automated. We explored ways that organizations are determining what automation can augment and what still needs to be done by an employee. Automation and AI in the contact center, like an organization's overall digital transformation, is a journey that is never complete. It is a constant evolution that businesses need to keep tracking, which can be a complicated process. We discussed what organizations should think about as they evaluate automation and AI platforms and potential vendor partners

In this episode of Futurum Live! From the Show Floor, Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Broadcom's Director of Product Management and Strategy Deborah Carbo and David Stokes, Senior Director, Engineering during the SHARE Conference in Columbus. Their conversation focused on Broadcom's CA 1® FlexibleStorage™ solution, the newest addition to their mainframe software portfolio, how the new solution provides secure, cost-effective mainframe data storage options for hybrid IT environments, and what Broadcom is doing to help their customers leverage a hybrid cloud strategy. To learn more about Broadcom visit their website.

On this episode of the Futurum Tech Webcast – Interview Series, host Steven Dickens is joined by Phil Straw, CEO of SoftIron to discuss the launch of their new product, HyperCloud. Their conversation covered the following: An overview of the current challenges for organizations trying to deploy private cloud A look into HyperCloud and what makes it unique How HyperCloud will positively impact organizations and HyperCloud's key differentiators If you'd like to learn more about HyperCloud, read the Press Release on SoftIron's website. Be sure to subscribe to never miss an episode.

On this episode of The Main Scoop cohost with Greg Lotko, SVP and GM, Mainframe Software at Broadcom, and I are joined by Joao Bezerra Leite, Fintech investor and former Itau technology executive. We discuss the impact of Fintech on traditional banking institutions and the mainframe's vital role in banking transformation. Our conversation also covered the following: A dive into the global trends that are impacting the financial sector A look into the tech trends that are driving change The evolving role of the mainframe in digital transformation It was a great conversation and one you don't want to miss. Like what you've heard? Check out Episode One of The Main Scoop and be sure to subscribe to never miss an episode of The Main Scoop series.

Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Kyndryl's Richard Baird, VP, CTO and Engineering Lead, Core Enterprise and zCloud, and Jonathan P. Dietz, VP, Core Enterprise and zCloud U.S. Practice Leader, during the SHARE Conference in Columbus. Their conversation explored Kyndryl's growth trajectory over the last year, their focus on building alliances, and what they are doing to modernize the mainframe platform. To learn more about Kyndryl visit their website.

Futurum Research Senior Analyst and VP of Sales Steven Dickens talks with Rocket Software's President, Infrastructure Modernization Business Unit Phil Buckellew during the SHARE Conference in Columbus. Their conversation touched on infrastructure modernization, the mainframe tools they offer their customers, and the expansion and transformation the company has been experiencing. To learn more about Rocket Software visit their website.