Episode 84
84. The truth about customer experience
November 9, 202328m 35s
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Show Notes
Stories of customer experience (or lack thereof) has been in the news a lot lately. No one wants to have a bad customer experience. No one. And that of course includes people from underrepresented and underserved communities.
Here are common ways brands deliver a less than stellar customer experience to those consumers, and what you can do instead.