19. The critical link between equity and customer success with Deborah Pickett

<p>Today we’re going to explore the critical link between equity and customer success with a very special guest! My sister Deborah Pickett, a middle school math instructional trainer and coach, will share her valuable words of wisdom for those who are ready to embark on the lifelong process of being dedicated to equity.</p><p>Our conversation will cover:</p><ul> <li>What is the difference between equity and equality?</li> <li>From a business standpoint, what happens when equity isn’t prioritized?</li> <li>How to start using data to analyze potential equity issues in your business?</li> <li>What is the link between equity and access? What do equitable practices look like?</li> <li>What does it mean to say that justice is in the details?</li> <li>What is the relationship between equity, empathy, and compassion?</li> <li>What is the water vs the fish principle, and what are some real world examples of this way of thinking?</li></ul><p>Interested in building your inclusive brand with me?</p><ul> <li>My new course Representation Bootcamp and my new and improved Brand Academy are coming your way very soon. <a href="https://trybusiness.lpages.co/belonging-university-notification-list/">Join my mailing list</a> for updates</li></ul><p>Want to know when they launch and get other insider benefits?</p><ul> <li><a href="https://podcasts.apple.com/us/podcast/inclusion-and-marketing-podcast/id1604907821">Follow this podcast</a></li> <li>Follow me on Instagram: <a href="https://www.instagram.com/soniaethompson/?hl=en">@soniaethompson</a></li> <li>Or find more information on my website: <a href="https://inclusivemarketing.co/">inclusivemarketing.co</a></li></ul>

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