Fixed Ops Focus
96 episodes — Page 1 of 2
Episode 103 - I've Officially Given Up on Customer Service!
Nov 10, 202617 min
Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!
Nov 5, 202621 min
Episode 101 - Your Dealership's Service Process Might Be the Real Problem!
Nov 3, 202620 min
Episode 100 - 100 Episodes Later… We're Still Fixing the Car Business!
Oct 27, 202621 min
Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't
Oct 22, 202621 min
Episode 99 - My Uber Driver's Story Made Me Rethink Everything
Oct 21, 202622 min
Episode 98 - Can Triage Solve the Technician Shortage?
Oct 21, 202620 min
Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business
Oct 8, 202644 min
Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries
Oct 6, 202644 min
Episode 94 - Stop Managing Your Service Department by Email
Oct 1, 202625 min
Episode 93 - AI Is Coming to Your Dealership — Here’s What Actually Matters
Sep 29, 202622 min
Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria
Sep 24, 202633 min
Episode 91 - Whatever Happened to GREAT Customer Service?
Sep 23, 202620 min
Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto
Sep 17, 202643 min
Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why
Sep 14, 202622 min
Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call
Sep 10, 202621 min
Episode 86 - Stop Doing Annual Employee Reviews — They Don’t Work
Sep 3, 202623 min
Episode 85 - Want Customers for Life? Give Them a Warranty for Life
Sep 1, 202621 min
Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off
Aug 30, 202659 min
Episode 83 - Why Are We So Afraid to Ask for the Sale?
Aug 27, 202623 min
Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Aug 25, 202620 min
Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service
Aug 24, 202659 min
Episode 80 - We Learned the Car Business the Hard Way
Aug 20, 202619 min
Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention
Aug 18, 202633 min
Episode 78 - Why Your Dealership Departments Can't Work Together
Aug 16, 202657 min
Episode 77 - Why Used Cars and Service Are Always Fighting
Aug 13, 202629 min
Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem
Aug 11, 202630 min
Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse
Aug 9, 20261h 1m
Episode 74 - If You Don't Care You're in the Wrong Business
Aug 6, 202630 min
Episode 72 - STOP Wasting Money on Training
Aug 3, 202658 min
Episode 71 - Interview with Joshua Taylor
Jul 30, 202637 min
Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone)
Jul 28, 202628 min
Episode 69 - The Future of Parts Departments
Jul 27, 20261h 0m
Episode 67 -Inside the Parts Department with Jon Rondolone
Jul 19, 202659 min
Episode 66 - Every Dealership Says They Care Until THIS Happens
Jul 16, 202631 min
Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65
Jul 14, 202631 min
Episode 64 - Steve & Dave Take On Vermont - ft. Michael Wright
Jul 12, 202657 min
Episode 63 - The Breakeven Mistake Costing Dealerships Millions
Jul 9, 202629 min
Episode 62 - The Repair Order Trick Every Top Advisor Uses Pt 2
Jul 6, 202631 min
Episode 61 - The Repair Order Trick Every Top Advisor Uses
Jul 2, 202632 min
Episode 60 - Your New Hire Is Already Failing... Here's Why
Jun 30, 202633 min
Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools
Jun 29, 202657 min
Episode 58 - Your Employees Aren't Failing. Your Coaching Is
Jun 25, 202634 min
Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
Jun 22, 202632 min
Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
Jun 20, 2026
Episode 51 - A Facebook Post Turned Into THIS?!
Jun 18, 202632 min
Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb
Jun 13, 2026
Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?
Jun 11, 202631 min
Episode 51 - The Extended Oil Change Lie
Jun 9, 202632 min
Episode 50 - The Great Debate: Leader or Manager in the Service Drive?
Jun 7, 2026