Fintech Insider Podcast by 11:FS

In this episode We dive into the interesting world of ethical hacking. Our first guest Jamie Woodruff takes us through his unique university entry, why your computers might not be the cause of your network’s security breach and how posing as a pizza delivery man helped him gain entry into a companies headquarters. Chris then interviews Sergey Pavlovich, a Russian ‘carder’ who made it big defrauding banks, and after a stint in prison, started working to defend against people like him. Sergey tells us about how he earned thousands from stolen credit cards and why working for the good guys works out better in the long run. Guests Jamie Woodruff, Technical Director at Metrix Cloud LTD Sergey Pavlovich, Author of How To Steal A Million Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep243 – Ethical Hacking with Jamie Woodruff and Sergey Pavlovich appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode We attend the Money and Mental Health Tech Sprint. With the help of new Fintech Insider host Dr Harriet Bedell-Pearce we explore new ways technology is being applied in Fintech products to foster better lives for those with mental health disorders. We hear about the projects built at the tech sprint to help control volatile spending habits caused by mental challenges, how red-tech can help provide regulators with the data they need to make a difference and how taking a personalised approach to mental well-being projects may the way forward for the industry. Guests Polly Mackenzie, Director, Money and Mental Health Jo Hill, Director, Market Intelligence, Data and Analysis at Financial Conduct Authority Beth Robotham, Head of Business Development, Bupa UK Marcus Thornley, Founder, Play Consulting Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep242 – Money and Mental Health appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Gerhard Coetzee is making a real difference in the world of financial inclusion. As Lead Financial Sector Specialist at CGAP, he leads the technical areas of customer and provider solutions that include customer centric business models, digital finance and smallholder families. Simon Taylor caught up with him to find out about the challenges he faces and why customer-centric design and partnerships are so central to his approach. “If you do not understand the customer, the poor person in their life, the challenges they have, the pain points they face, then it will be very difficult to provide a service that they will use.” “I believe strongly in living your life in such a way that when you leave something, it is better than the way you found it.” Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep241 – Gerhard Coetzee, Lead Financial Sector Specialist at CGAP appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode We’re at the 2017 Innovate Finance Global Summit, one of the most prestigious conferences for the financial technology industry. This annual event provides a platform that convenes the world’s global institutions together with startups, policy makers and investors to share ideas and solutions to the challenges facing financial services. Guests Lawrence Wintermeyer, CEO of Innovate Finance Nick Ogden, Executive Chairman of Clear Bank Richard Peers, Director of Financial Services Industry at Microsoft John Edge, Chairman of Identity 2020 Claire Calmejane, Director of Innovation at Lloyds Banking Group Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep240 – Innovate Finance – THE Global Summit of FinTech appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Alessandro Hatami started with road building in Africa as an engineer, on to direction setting at Lloyds and now he is helping traditional business find and engage with the right digital services partners at The Pacemakers. 11:FS CEO, and ex-colleague of Alessandro, David Brear sat down to find out more about helping large organisations be innovative, how partnering in FinTech is replacing the disruptive narrative and the impacts of Brexit on all of the above. Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep239 – Alessandro Hatami, Managing Partner at The Pacemakers appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode From dreams of running a five-star hotel to the reality of running a five-star bank, Ashok Vaswani, the CEO of Barclays UK, speaks with Simon Taylor about culture, digital transformation challenges and opportunities, frontline empowerment and how Simon might be able to buy a Lamborghini in the future. “We touch 24 million customers in the UK, so 63 million people, if you humour me, and say 15 million less than 15 years of age, that leaves 48, we touch one out of every two people in the UK. Now, that’s an awesome position to be in, right?“ “I’ve now started having dinners with CEOs of other businesses, other industries, corporate clients of ours, and saying, “Hey, you guys are big, big in your-,” you know, people like British Airways, AIG, GE, Day Lewis, all these big companies, and say, “You guys are struggling with the same thing, we’re struggling with the same thing, can we actually talk together and, you know, do stuff.”” Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep238 – Ashok Vaswani, CEO of Barclays UK appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Barclays takeover! Over the years, Barclays have pioneered tech in financial services, from the first UK bank to launch the ATM, to their award-winning app. We sit down with four excellent guests, including CEO Ashok Vaswani, to discuss the impact of PSD2; the challenges and opportunities that come with being a 357-year-old bank; how to attract fresh talent in a world filled with tempting FinTech startups; and more. Guests Ashok Vaswani, CEO Catherine McGrath, Managing Director of Transaction Products and Payments Ruchir Rodrigues, Managing Director of Digital & Open Banking Frankie Woodhead, Director of Commercial & Channels – Business Lending Highlights On PSD2 “I’m hugely excited about it. I think, as a customer, it’s going to present me with completely different opportunities about how to manage my finances, and, as Barclays, we are right in at the heart of that, and helping that happen. I want to be confident that I can recommend to my friends and family that they should feel comfortable to move their data around, so we need to make sure that we’ve got customer protection at the core, so I feel safe, which means I can get all those great competitive advantages.” – Catherine McGrath On omnichannel “Customers never think of, “I want to go to a channel,” or, “I want to go omnichannel.” They’re saying, “I want to be served by Barclays.” That’s how people look at it, and that’s exactly our view. So the question for us is, how do you solve a customer need? And what is the need you are trying to solve for? It’s not about which channel you want customers to come to, it’s about what do they want? Is it convenient?” – Ruchir Rodrigues On scale and risk taking ‘’I can count ten programmes where we’ve spent a lot of money on, and frankly they haven’t gone anywhere, right? Okay, we thought it was a great idea, we made a mistake, we drank a glass of water, it was over, we move to the next thing, right? I mean, the speed of change is so rapid that to think that everybody’s going to get everything right is foolhardy, right? So having the ability to actually do it, having a culture where everyone, as a team, we are committed, we are just absolutely committed to making this happen, so we’re putting our money where our mouth is. ‘ Ashok Vaswani On looking outside of banking “I think it’s as important to look at non-competitors, I saw WhatsApp launching p2p payments in India, Alibaba and what they’re doing […] in Asia and the APAC region, we have to not just look at banks. We have to look outside of industry and what’s going off, because that’s going to be more important, in my view, in the next five to ten years.” – Frankie Woodhead Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep237 – Barclays Takeover! appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode The day after the 11:FS birthday bash, we get hangover deep on FinTech Insider News – misquoting American presidents and everything when discussing the U.S. Congress’ decision to let ISPs sell your web browsing history to anyone without permission. “What’s interesting is that Facebook and Google, and especially Apple, have been pushing back on government requests for data quite publicly – and probably quite a bit more, privately.” Simon says. “Whereas the ISPs weren’t. The ISPs’ selling point here is, ‘Well, we’ve been selling you data forever on everything you want to see, give us this access and you’ll get to see everything you want to see on a terrorism standpoint.’ There’s an Abraham Lincoln quote, and I’m going to butcher it, but it’s something like, ‘If It’s liberty or security, I’d take liberty every single day,’ and I’d be willing to sacrifice a little bit of security for it. We seem to have lost that, in society, to a certain degree.” Give us liberty or give us death (just to throw another American patriot into the mix). Guests Joining us for this week’s analysis of the news: Richard Morgans, Head of digital lab & fintech ecosystems at TSB Misha Jessel-Kenyon, Publishing Manager at Raconteur Ali Paterson, Editor in Chief at Fintech Finance News this week Reuters – Financial institutions risk 24 percent revenue loss from FinTech: PwC – Link Finextra – FCA vows to tackle fraud on lost and stolen contactless cards – Link The Asian Age – Hackers use ‘disappearing malware,’ steal $800,000 from ATMs – Link Quartz – Set up a VPN in 10 minutes for free – and yes, Americans urgently need one, thanks to Congress – Link The Next Web – Amazon Cash eliminates need for bank cards – Link Finextra – Visa and top UK banks get behind launch of Amazon Business – Link TechCrunch – WhatsApp will reportedly launch peer-to-peer payments in India within 6 months – Link PYMNTS – Moblie wallet adoption: whare are we 2.5 years in? – Link Computer – OCBC Bank uses AI-powered chatbot to answer home and renovation loan queries – Link The Register – Banking group denied access to iPhones’ NFC chips for alt.Apple.Pay – Link YouTube – Louis Cole – Bank Account Song – Link Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep236 – Hangover Deep appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Alipay dominates financial news. On FinTech Insider, we joke about creating a jingle for ‘Alipay does a thing.’ What’s really interesting to us about Alipay is the Ant Financial business model of ‘payments as a wedge product’ to drive other financial services. We talk to a lot of banks now that want to become marketplaces, having looked at Alibaba and Alipay as the model to copy. In this episode, Rita Liu, Head of Alipay Europe, Middle East, and Africa, talks to us about Alipay’s growth ambitions and why China is such an exciting region for FinTech and financial services. “We have been active in the global market for a while, all driven by our consumers’ needs,” Rita says. “Alipay is the most popular online payment option for Chinese buyers. So we have been distributing Alipay as a payment option for ecommerce players outside of China. “In China, mobile wallet has become an increasingly popular way to pay in the physical world, and that is driving us to do the same in the global market. We follow the Chinese tourists’ footprint in the world, to enable the merchants to be able to offer the same experience that our users can have in China while they travel. So that’s why we have started to develop merchant acceptance in the physical world, to accept Alipay.” Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. The post Ep235 – Alipay’s Rita Liu on Consumer Pain Points Driving Global Expansion appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode RegTech is sexy. No, really, it is! RegTech goes beyond developing new technology to meet regulatory requirements – and it does more than save banks money. It’s about automating manual tasks and upskilling humans so their new work makes them feel valued. It’s about helping customers get better advice and service. It’s about making sure the business doesn’t come crashing down when the person in charge of the spreadsheet moves on. In this episode of FinTech Insider, we’ve assembled an expert team to explain what RegTech is and how to take advantage of this opportunity – and imperative – to transform your business (you’ll also learn about Jason’s regulation chaos monkey idea ????). Guests Nick Cook, Head of Market Intelligence, Data, and Analysis at the Financial Conduct Authority Michelle Katics, Co-Founder and CEO, PortfolioQuest & BankersLab Diana Paredes, CEO & Co-founder at Suade Labs Evgeny Likhoded, Co-Founder and CEO at ClauseMatch Enjoying FinTech Insider? Tell a friend about us and please leave us a review on iTunes. Consider it a birthday present to us – 11:FS turns 1 today! ???? The post Ep234 – RegTech Chaos Monkey appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Article 50. Well, we went through with it and signed the divorce papers. Does the triggering of Article 50 put FinTech at risk in the UK? On this episode of FinTech Insider News, you’ll hear a range of opinions, from fear the UK is throwing away its work to lead the globe in FinTech, to optimism that London has the talent and regulatory regime to remain one of the world’s greatest cities. We also talk about BBVA joining Hyperledger; Alibaba and Tencent and the coming FinTech boom; and 11:FS celebrating its first birthday ???????????? As part of this milestone, we’ve officially launched 11:FS Pulse, our competitor insights research platform. We think you’ll love it. Guests this week Paul Titterton, Managing Director at Barclays Kadhim Shubber, Reporter at the Financial Times News this week Crowdfund Insider – Lawrence Wintermeyer, CEO of Innovate Finance, says triggering of Article 50 puts FinTech at risk – Link Parliament – Time to act on ‘unacceptable’ level of UK financial exclusion – Link Economist – An earthquake in European banking – Link Gizmodo – 5 reasons why the Home Secretary’s proposed encryption ban is aggressively stupid – Link BBVA – BBVA joins Hyperledger, the top open-source blockchain community – Link LinkedIn – Making people a competitive advantage in a digital age – Link Venture Beat – Payments company Square launches in the U.K., its first European market and fifth globally – Link Barrons – Alibaba and Tencent and the coming FinTech Boom – Link Quartz – The world’s most secure coin debuts in the UK – Link Enjoying FinTech Insider? Tell a friend about us, and please leave us a review on iTunes. The post Ep233 – Article 50: Signing the Divorce Papers appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode What were you doing when you were 20 years old? Ollie Purdue was studying law…and founding a company to transform the banking experience. He didn’t want to be a lawyer, or a banker, but he did want to solve a problem facing many students: budgeting and forecasting how much money they’ll have and need every month. “At the time I was studying, I kept getting really frustrated with my bank account. It was just unable to tell me basic things about money, and that’s, kind of, what a bank’s meant to do, right?” Ollie says. “My bank wouldn’t tell me, when I got paid, how long that money will last. It wouldn’t tell me where I can cut down on my spending, and it wouldn’t tell me if my spending’s normal. So I was in a position where I never really understood my money, and I just didn’t get it, and then I tried budgeting apps and things like that, and they were really clunky…So it became really clear that a bank needed to be much smarter with data, and present that in a better way, and that’s kind of where it started.” Like FinTech Insider? Tell a friend about your favourite episode. And please leave us a review on iTunes – it helps people discover us. The post Ep232 – Loot CEO Ollie Purdue on Creating a New Banking Experience at Age 20 appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode A lot has been happening in the Singapore FinTech scene recently. The Monetary Authority of Singapore (MAS) is bound to invest more than $225 million Singapore dollars, or $158 million US dollars in FinTech by the end of 2020, and there’s a lot of hope that this can cut out costs from back office systems, and become truly transformational for the market and the region. In this episode, we take a step back, and, with help from FinTech experts in the field, paint a rich picture of what’s happening in Singapore today. Our guests Anna Vanessa Haotanto, CEO of The New Savvy; Business Development Director at Tera Capital Gerben Visser, Co-Founder of Singapore FinTech Consortium Joe Seunghyun Cho, CEO at LATTICE80; Co-founder and Chairman at Marvelstone Group Scott Bales, Managing Director at Innovation Labs Asia Varun Mittal, Associate Director, Asia-Pacific FinTech at EY Enjoying FinTech Insider? Please leave us a review on iTunes – this helps people discover us. The post Ep231 – Singapore FinTech – The Insider Scoop appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode We’re very excited about the launch of Clear Bank, the first clearing bank to be authorized in the UK for nearly 250 years. There’s been a lot of business model innovation at the front end – we’ve seen apps doing more convenient FX, more convenient remittance, we’ve even seen peer-to-peer payments, but nobody’s really attacked the rails. “This is where I’m super excited to see FinTech go. This is a proper, proper geek moment,” says guest Sarah Kocianski, Senior Research Analyst, FinTech, at Business Insider Intelligence. “There has been a lot of interesting stuff on personal finance management, consumer banks – that’s happened already – but for any kind of change to happen in the wider financial services ecosystem, those back ends have got to be updated. They’ve got to be upgraded. They’ve got to be using Cloud and API. That’s why this story really, really excites me. Because I think now we’ve got that key piece of the infrastructure. We can start to see movement. They’re not just looking to serve FinTechs. They’re going to try and serve the big guys, too. You can speed up your processes. You can innovate more easily if you connect with these guys.” Our guests Alexander Ball, Managing Fintech Consultant at ING News this week Finextra – Innovate Finance launches ambassador programme – Link City A.M. – House of Fraser owner Sanpower pulls investment in digital challenger bank Tandem – Link Bloomberg – Ant Financial said considering higher offer for MoneyGram – Link Business Insider – French officials are in London again wooing fintech and finance firms to Paris post-Brexit – Link Forbes – Digital disruption has arrived in FinTech – Link City A.M. FinTech startup and challenger bank Revolut’s launching an Amazon Prime-style subscription for banking – Link banking technology – Bank of England teams with Ripple for cross-border payments – Link Reuters – Goldman building robo-adviser to give investment advice to the masses – Link Bank Innovation – Watson tools are coming to FinTech developers – Link ZDNet – Westpac Keyboard launches through Facebook, Twitter – Link BBC – Mountain man: The bank boss who reached the top aged 33 – Link Enjoying FinTech Insider? Share with someone you love. Or at least with someone you want to impress. Also, please leave us a review on iTunes – you’ll make our week! The post Ep230 – A Proper FinTech Geek Moment appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Antony Jenkins, former CEO of Barclays, has spent 35 years working in large financial services institutions. He says that it struck him that, although there’s a lot of technology in banks, it doesn’t help much when it comes to improving the customer experience or lowering costs, and it hasn’t improved the reputation of banks within society. He founded 10x to create a new banking experience — one that is more diverse, open, and fair. In this episode, he talks to us about his new company, the future of banking, and the transition from running one of the biggest banks in the world to founding a startup. “When I left Barclays, I began to look at what was happening, not only in the FinTech scene, but also with the underlying technologies. I became convinced that there was an opportunity to create the beginnings of a very different way of doing banking,” Antony says. “We set up 10x to deliver the capability to do that. It’s basically a full set of capabilities that a bank would need to operate. I like to think of it as providing better functionality than a neobank at lower cost than a big bank, and in a much more transparent way. That’s what we’re building at 10x.” If you enjoy FinTech Insider, please recommend us to a friend and leave us a review on iTunes. This brings joy to our hearts, and also helps people discover us. The post Ep229 – 10x CEO Antony Jenkins on Startup Life and the Future of Banking appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode We’ve brought together some of our favourite folks from the world of FinTech challenger banks. In this episode, we talk to Starling, Fidor, and Loot about their business models, who their customers are, and how they’re using technology and data to provide a great customer experience. We also discuss the challenges they’re facing, what agile really means, and what’s coming up for them in 2017. Enjoy the show! Our guests Megan Caywood, the Chief Platform Officer at Starling Bank Sophie Guibaud, the Vice President of European Expansion at Fidor Ollie Purdue, Founder and CEO at Loot “We like to spend a lot of time talking with our customers,” Megan says, “not just usability sessions, but chatting with them and understanding how they’re currently using their banking products and where those pain points are. What we hear time and again is that what they’re used to expecting – seamlessness and ease of use from other apps and products – just isn’t what they see from their bank.” Learned something cool on today’s podcast? It would make our week if you told a friend about us and gave us a little shout out on iTunes. Thank you! The post Ep228 – Challenger Banks: The Battle Begins appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode On this episode of FinTech Insider we cover all sorts of intrigue, from money laundering, to tantric blockchain, to narcotics. Of course, we also analyze the latest FinTech headlines so you don’t have to, and interview some of our favourite folks at solarisBank and Penta. Thank you to our guests for another fun episode. Our guests Monty Munford, writer for The Economist, BBC, Forbes, and Fast Company, and Founder of Mob76 Megan Caywood, Chief Platform Officer at Starling Bank Sophie Guibaud, Vice President European Expansion at Fidor News stories Forbes – Meet The European banks of the future…you might even like them – Link Business Insider – German FinTech startup solarisBank raises €26.3 million and lands Deutsche Bank exec as CEO – Link Pymnts – Penta launches to help SMEs cherry-pick banking services – Link Mastercard – Prepaid card programmes in France (no link) Independent – Banks are getting bigger, not smaller. Clearly they learnt nothing from the 2008 financial crisis – Link FT – Lloyds to transfer 1,900 staff to IBM in IT outsourcing deal – Link City A.M. – Digital challenger Starling Bank is launching in beta – Link Quartz – The influence of Uber ratings is about to be felt in the hallways of one of the world’s largest banks – Link Are we one of your favs? If so, please tell a friend about our podcast, and leave FinTech Insider a review on iTunes. The post Ep227 – Tantric Blockchain and Other FinTech Fun appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode The Financial Conduct Authority’s progressive regulatory policies have been credited with helping to make London one of the world’s finest FinTech centres. In episode 126 of FinTech Insider, we spoke with several participants of the FCA’s regulatory sandbox, created as a ‘safe space’ for startups and companies to test ideas before becoming fully regulated. In this episode, we interview FCA Policy Director David Geale on the thought behind the sandbox, and more. Enjoy the show! “The sandbox is there for firms who really need to test in a live environment,” David says. “The example I often give is around disclosure. If I actually present something to you and say, ‘This is the current disclosure, here’s a new version, which one of these do you prefer? Which one of these do you understand?’ well, to a degree, that’s cheating. It’s better than nothing in terms of testing, but you’ve cheated, because you’ve got people to read it in the first place, and that’s generally the core challenge, is getting people to engage, getting people to read. So if you can test that in a live environment, and say, ‘Okay, we know what you would have had, now what’s the difference in actual behaviour with this new form,’ or new style, maybe digital disclosure, for example, you can actually really see the impact of the results.” Enjoy the show! If you like what you hear, subscribe, review us on iTunes, and follow us on Facebook and Twitter. You can always email us at [email protected]. The post Ep226 – FCA Policy Director David Geale on the Thought Behind the Regulatory Sandbox appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Technology is failing banking. Bankers know what a great customer experience should look like, but they’re often prevented from delivering on that due to ancient legacy systems. And as long as they operate in a cobbled environment with 1,000 subsystems, they will never have a truly digital bank. Meaning they can’t compete with the banks that will win in the future. But don’t despair. Our guests discuss the steps to take to create a state-of-the-art core banking system that can deliver next-gen solutions. Our guests Mark Warrick, Director of Creative & Design at Thought Machine Ben Robinson, Chief Strategy Officer at Temenos Conor Fennelly, CEO at Leveris “The nature of this problem is systemic, it’s not symptomatic,” Conor says. “Banks are not afraid to invest in their technology. In fact, they invest massively in technology. The real issue is that it’s not effective spend, and the real problem facing most CEOs or boardrooms in banks is the risk associated with making the move. “Banks are not monolithic systems, they’re made up of hundreds of subsystems. If you want to make a change in those subsystems, you’ve got to regress your testing through the entire environment. That’s the reason why 80% of your cost is in running the bank, and only 20% can be in change. In fact, it’s probably more exaggerated than that. If you want to make a change, you’ve got to build an architecturally superior system.” Enjoying FinTech Insider? Tell a friend about us. And please leave us a review on iTunes. You’ve been meaning to for awhile. Today is the day! The post Ep225 – Rotten to the Core Banking appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Taking the bull by the horns. We absolutely loved the statue that Wall Street fund manager State Street installed as part of International Women’s Day. A bronze girl faces the bull of Wall Street as part of a campaign to encourage companies to put more women on their boards. FinTech Insider co-host Simon Taylor saw a second message in the symbolism: State Street will protect your money, standing up to the scary market without fear. Another best-in-class example of good marketing this week: the customer communications that came out of the FinTech firms’ outage. Monzo, Loot, and other companies got a thumbs up from customers for the transparent way they managed the issue. Hear all about this and more on this week’s FinTech Insider News. Guests this week Andra Sonea – Fellow at Anthemis Group Jeff Tijssen – Head of FinTech & Digital Partnerships at Capco Ali Paterson – Editor in Chief at Fintech Finance In the news this week City A.M. – More than half a dozen fintech firms hit by outage – Link Coindesk – Dubai Claims title of world capital of blockchain and DLT link Coin Desk – Texas lawmaker proposes constitutional right to own bitcoin – Link Business Insider – The US government is defending its FinTech charter – Link Reuters – Canadian regulator says open data essential to fintech – Link FT – China overtakes eurozone as world’s biggest bank system – Link Forbes – The effect of travel bans on FinTech – Link Wired – UK banks fund £5m FinTech prize to build apps for small businesses – Link Entrepreneur – How FinTech and payments innovations will disrupt global ecommerce – Link Reuters – On Women’s Day eve, statue of girl stares down Wall Street bull – Link Business Insider – The 9 best paying jobs in British FinTech Link Enjoy this episode? Tell a friend about FinTech Insider and please leave us a review on iTunes. The post Ep224 – Taking the Bull by the Horns appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode As CEO of WeChat Africa, Brett Loubser’s role is to leverage the WeChat platform to the greatest extent possible in Africa. However, the market conditions in this continent are completely different from China. A focus on a chat app didn’t make sense for Africa, given the significant competitor products. Instead, Brett and his team focused on ‘the absolute power of the platform.’ In this episode of FinTech Insider, Brett shares great examples of how working with partner companies has proven to be such a great business model. “Our first major push into showcasing the power and potential of WeChat as a platform was the launch of Cliff Central,” Brett says. “We worked with a very bright young chap by the name of Gareth Cliff, who is one of the biggest media personalities in South Africa. At the time, he was the most popular radio DJ on the biggest free-to-air radio station in the country. He was looking to launch something of his own, and so we launched a digital radio station along with him on our platform. And that worked incredibly well because, not only was there the obvious benefit of partnering up with somebody who had a huge personal brand in South Africa, but also the benefits of showcasing digital radio being delivered on a chat platform was stopping people in their tracks.” Enjoy FinTech Insider? You’d make our week by telling a friend about us and leaving us a review on iTunes. The post Ep223 – WeChat Africa CEO Brett Loubser on the Power of the Platform appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode FinTech isn’t disrupting the financial industry in Africa – it’s building it across the continent. And because it’s being building without much legacy, by default it’s digital as a platform. In this episode of FinTech Insider Insights, we’ll shine a light on some great FinTech stories coming out of Africa, including approaches and ideas that incumbent institutions will find incredibly useful. Our guests Gerhard Coetzee, Lead Financial Sector Specialist at CGAP Lesley-Ann Vaughan, M-PESA Co-Creator Ron Webb, Director of Financial Services at Safaricom Brett Loubser, CEO at WeChat Africa “I’m extremely excited by how we’re going to see an increasing daily relevance of payments in people’s lives,” Ron says. “P2P transactions have been hugely important, and have been the bedrock of what M-PESA became. But you only send money P2P to your relatives, or people that you’re supporting, on a periodic basis. But you do merchant payments every single day – and many of them – and the increasing use of e-value in those day-to-day payments will increase daily relevance and create even more opportunity.” 11:FS blog posts mentioned in this podcast Banking APIs Aren’t about Tech or Banking 11 Banks and FinTechs Doing APIs Better Than You Did you learn something from this podcast? If so, please share the knowledge and tell a friend about FinTech Insider and leave us a review on iTunes. Thank you! The post Ep222 – FinTech Out of Africa appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Is PSD2 an opportunity or a headache for banks? FinTech Insider News guest Ben Robinson says we’re still underestimating the magnitude of what the regulators are asking banks to do, “which is basically to put their inventory online. Asking banks to give up their transactional data is like asking Google to give up its metadata. You can see why banks wouldn’t want to.” Also in the news, Monzo’s crowdfunding (and outage); our new favorite rap song; and Orange is the new bank. Guests Christopher Burniske, Blockchain Products Lead at ARK INVEST Ben Robinson, Chief Strategy and Marketing Officer at Temenos News this week Finextra – EBA to relax controversial PSD2 authentication rules – Link Finextra – Brits warm to mobile tap and pay – Link Finextra – Singapore commuters can now tap-and-pay for their fares with Mastercard – Link JP Morgan, Intel, Microsoft join Ethereum Blockchain Alliance Link 11FS – 11 things your CIO needs to know about blockchain today – Link FT – Top bank executives required to vouch for cyber attack defenses – Link Level39 – Yielders makes history: The first UK Shariah compliant Fintech company based at Level39 – Link The Register – Telco Orange to open bank next month – Link Finextra – Monzo blows past £2.5 million crowdfunding target – Link Atlanta Constitution Journal – Rapper’s money saving advice goes viral – Link Enjoy FinTech Insider? Please tell a friend about our podcast and leave us a review on iTunes. Thank you so much! The post Ep221 – Orange is the New Bank appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Blythe Masters spent 27 years at JP Morgan in a variety of roles, including running the global commodities business, working in structured credit and fixed income markets, and serving as CFO of JP Morgan’s global investment bank. After leaving in 2014, she planned on taking a year off, but then blockchain caught her eye and she joined Digital Asset, where she’s CEO. In this interview, Blythe describes their technology as blockchain-inspired, explains what this means, and shares what Digital Asset is working on. “This is a once in a generation opportunity to fundamentally change the way the financial market infrastructure works,” Blythe says, “and that is for the greater good of everybody.” Like this episode? Please tell a friend about FinTech Insider, and leave us a review on iTunes. This helps people discover us. The post Ep220 – Blythe Masters on Blockchain’s Once in a Generation Opportunity appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode When it comes to innovation, can big, established banks compete with agile startups? Culture is the major barrier to digital transformation for larger organizations, so we talked to execs at the Global CIO Banking Summit to get their insight. Stay tuned for actionable examples on how to change your culture, how to measure this, and where to look for inspiration. “At DBS, we gave up our training budget of sending executives to fancy business schools and have started putting them through hackathon experiences,” says Paul Cobban, COO, Technology & Operations at DBS Bank. “You take these guys and you give them three days of digital exposure, and then for two days they work with a real startup on a real problem. So you get the stodgy banker meets the 22-year-old coder, and the stodgy banker says, “Let me tell you how this is going to be,” and then the 22-year-old coder says, “I don’t think so,” and so you go through this storming, norming, performing cycle in about half an hour, and then they’re going to get on and do some real stuff.” Guests Mark de Munk, MD & CIO, International Wealth Management IT Solutions & Products at Credit Suisse Ricardo Rola, EMEIA CIO at Itau BBA Paul Cobban, COO, Technology & Operations at DBS Bank Adrian Samareanu, Global CIO & VP, Operational Excellence at Volvo Like this episode? Please tell a friend about us and leave a review on iTunes. The post Ep219 – CIO Special: How to Change Your Culture appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Bill Gates wants a robot tax to compensate for job losses; Liverpool launches its own local currency; Atom Bank hires will.i.am as a banking consultant; and more. Guests Alessandro Hatami, Managing Partner at The Pacemakers Andra Sonea, Fellow at the Anthemis Group News this week Business Insider – Will.i.am is reportedly doing a deal with app-only bank Atom that could see the singer invest – Link NYTimes – Silicon Valley tried to upend banks. Now it works with them. – Link FT – The trouble with ‘free’ banking for challenger lenders – Link Finextra – RBS to become fintech fund and high street outlet for challenger banks under HMT remedy – Link Standard Digital – Banks take on M-Pesa with own money transfer service – Link Bloomberg – Facebook Messenger now lets you send money with Transferwise – Link PSFK – Liverpool receives its own digital currency – Link Engadget – Bill Gates wants a robot tax to compensate for job losses – Link Forbes – Why Ant Financial’s $200M investment In Kakao could disrupt South Korean FinTech – Link Business Insider – Moneyfarm will likely see reasonable uptake of its products from Uber drivers – Link Like this podcast? Please tell a friend about us, and leave a review on iTunes. It helps people discover us. The post Ep218 – Robots Have Feelings, Too appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode We talk to James Lloyd about the incredible FinTech innovation and uptake happening not only in China, but across Asia. James is the Asia-Pacific FinTech Leader at EY, and our point of reference for most of the phenomenal stats coming out of the region. Did you know that during Chinese New Year – which is only 6 days – 46 billion transactions happened on WeChat alone? That’s 46 billion “red packets” – the money you send as gifts. 46 billion! “In London, getting access to a bank account or a credit card or a basic investment or savings product is relatively straightforward,” James says. “In China, traditionally the banks have focused on supporting corporates and state-owned enterprises. So there has been this unmet need, this market gap, that the big technology players have really moved pretty aggressively to fill.” If you enjoyed this episode, please share the love and tell a friend about FinTech Insider, and leave us a review on iTunes—this helps people find us. The post Ep217 – EY’s James Lloyd: China’s Not Just Mobile First – Often It’s Mobile Only appeared first on 11FS. The post Ep217 – EY’s James Lloyd: China’s Not Just Mobile First – Often It’s Mobile Only appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

Our mantra is digital banking is only 1% finished, and people usually react in two ways to this. Either they believe banking has got miles to go when it comes to tech advancements, or they think digital is merely a way to distribute analogue products. At 11:FS, we believe we’ve got 99% to go, and we’re really excited about the future of banking. But how do we get there? At a recent event in Oulu, Finland, 11:FS CEO David Brear shared the first 5 steps to transform your bank. Watch the video. The post Ep216 – The First 5 Steps to Transform Your Bank appeared first on 11FS. The post Ep216 – The First 5 Steps to Transform Your Bank appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Amazon is looking to buy Capital One, or so goes the rumour. It’s been predicted for a long time that Google, Apple, Facebook, and Amazon would get into financial services, but Amazon is the only one of those companies that specifically needs a payments facility in their core business. James Arscott, CCO of invstr, joins us to discuss this and other headlines, including bitcoin going from funny money to something legit in Japan. We also talk to TrueLayer CEO Francesco Simoneschi on banks becoming software companies; to BBVA Open Innovation Manager Marisol Menendez about BBVA’s competition to find a new model for low interest rate banking; and BodeTree CEO Chris Myers about the three steps FinTechs need to take to survive. News this week Business Insider – Innovative app-only banks are doing something old fashioned — lending money – Link The Telegraph – Co-op Bank puts itself up for sale as it braces for another ‘significant’ loss – Link Level39 – L39 API member TrueLayer comes out of stealth; secures $1.3m funding – Nikkei Asian Review – Japanese megabanks raise bets on fintech – Link Finextra – BBVA seeks new model for low interest rate banking – Link Telegraph – Pay as you speak: Santander revamps voice banking app – Link Banking Technology – Amazon looking to buy Capital One? – Link Finextra – Australian banks fight back over Apple Pay ‘fantasy’ claims – Link International Business Times – Apple, Facebook and Amazon primed for PSD2 demolition of the card networks – Link Forbes – 3 Steps Fintech Companies Need To Take In Order To Survive – Link Medium – Get paid to read email from outside your network with a 21 profile – Link Are you listening to this podcast while on a nice little jog? If so, woo-hoo! We hope we motivated you. Could we ask a favour in return? Please take a sec to review us on iTunes so more people can discover us. Thanks in advance! Love, FinTech Insider. The post Ep215 – Cookies, Funny Money & What if Amazon Buys Capital One? appeared first on 11FS. The post Ep215 – Cookies, Funny Money & What if Amazon Buys Capital One? appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode When most banks are bribing people to join with £100 or a Rihanna CD, Monzo is doing the opposite: building a bank customers love, involving them in its development, and being so amazing the network blows up like Facebook. Monzo, the bank that broke Crowdcube, now has more than 100,000 customers. Next milestone: 1 million. Here’s how they’ll do it. “We’re trying to build the first bank with real network effect. Skype is a great example. The more people you bring onto Skype, the more people you can call,” Tom says. “How did Instagram or Snapchat or Facebook grow? It wasn’t marketing. It was an amazing product with true network effect. We’re trying to learn those lessons. 85 or 90% of our new signups come through referral.” Loving this podcast? Don’t keep it to yourself, tell a friend about FinTech Insider and help us create our own network effect. And while you have five minutes, go on and leave us a review on iTunes. You’ve been meaning to for a while – today’s the day The post Ep214 – Monzo: The First Truly Digital Bank appeared first on 11FS. The post Ep214 – Monzo: The First Truly Digital Bank appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Innovation isn’t having an app – it’s having a new business model. Yet for banks, business models are one of the hardest things to innovate around. We discuss what’s broken with traditional bank business models, and how to create new ones, with two people who know best: Tom Blomfield, CEO of Monzo, and Dora Ziambra, Head of Business Development at Azimo. “For me, and many people in the industry, being a marketplace bank is the future,” Tom says. “It’s a customer interface that acts as a platform for all of your financial problems. So a single interface that gives you access to the Azimos and the Funding Circles and the Transferwises, with a delightful, one-click user experience, but still giving you the benefits of that choice and that customer service. So, sort of, looser recoupling around APIs.” If you liked this interview, please review us on iTunes. To learn more about the team that brings you FinTech Insider, visit 11fs.co.uk. Listener offer: for a 30% discount on Innovate Finance Global Summit tickets, register using the discount code FinTechInsider. The event will be held April 10-11 in London. The post Ep213 – Bank Business Models: The Last Bastion of Innovation appeared first on 11FS. The post Ep213 – Bank Business Models: The Last Bastion of Innovation appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Is FinTech failing? We discuss this clickbait-y headline which made the rounds recently. We also talk to Lawrence Wintermeyer, CEO of Innovate Finance, to get insight on their latest report that says investment in UK FinTech startups dropped by 33.7% in 2016. Other news: WeChat to (see what we did there? James Lloyd, Asia-Pacific FinTech Leader at EY, about the 46 billion digital red packets WeChat users sent over Lunar New Year; and Anna Irrera, a journalist at Reuters, updates us on what’s happening with Dodd-Frank. News this week Tech City News – Investment in UK FinTech startups ‘drops by 33.7% in 2016′ – Link The 2016 VC FinTech Investment Landscape by Innovate Finance Innovate Finance’s Global Summit is April 10-11 in London. FinTech Insider will be recording there, and FinTech Insider listeners get a 30% discount if they register for tickets using the discount code FinTechInsider. Coin Telegraph – Switzerland Set to Ease Finance Regulations, Support Blockchain Innovation – Link Reuters – WeChat Users Send 46 billion digital red packets over Lunar New Year – Link technode – How Chinese Mobile Payments are Quietly Conquering the World – Link Forbes – 3 Reasons Fintech Is Failing – Link Wall Street Journal – Fintech Startups Want to Save One Key Page of Dodd-Frank – Link Business Insider – 19 Laptops Containing Customer Information Have Been Stolen from FinTech Company GoCardless – Link efinancial careers – Five Crazy Start-Up Ideas in FinTech now – Link Finovate 2017 Winners That’s all for now! If you like what you heard, please leave us a review on iTunes. To learn more about the team behind FinTech Insider, visit 11fs.co.uk. The post Ep212 – News: Is FinTech Failing? Dodd-Frank. And Everything Goes Back to Cannabis. appeared first on 11FS. The post Ep212 – News: Is FinTech Failing? Dodd-Frank. And Everything Goes Back to Cannabis. appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Serial tech entrepreneur Steve Kirsch (@stkirsch) has founded seven companies and earned a name for himself as the inventor of the optical mouse. Today he’s CEO of Token, a global open API banking platform. Steve says that, historically, banks have operated on limited hours. Central banks have similar systems to be compatible, which has led to architectures that are nowhere near as complex as doing real-time systems. But then internet came along and changed people’s expectations. “Now banks sort of have to be open 24/7, and yet the underlying systems haven’t caught up with that,” Steve says. “And so the challenge is to create technology that can layer on top of the existing banking system that would enable people to have the level of service that they expect, and yet not disrupt things below the decks. It’s almost like putting a modern façade on top of an old cruise ship. That’s essentially what we’ve done. [If] we need more engine power, we call down through certain interfaces and say, ‘Can you do this service for us?’ and they say, ‘Yes, the answer is this.’ But as far as everybody on the top deck is concerned, it looks like they’re on a totally modern cruise ship.” If you enjoy this interview, please leave us a review on iTunes. To find out more about the team behind FinTech Insider, visit 11fs.co.uk The post Ep211 – Token CEO Steve Kirsch appeared first on 11FS. The post Ep211 – Token CEO Steve Kirsch appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Liz Lumley, Managing Director of Thought Leadership at Rainmaking, says a woman approached her at one of their events recently and said, “I’m here because I get told all the time: You need to work with startups, and then no one tells me how.” The Rainmaking Summit was designed to give people like her the tools they need to make innovation happen. Straight talk. No bullshit. We sit down with key participants in London to get the lowdown. “We need to move from ROI to R&D,” says Nektarios Liolios, CEO & Co-Founder, Startupbootcamp FinTech. “R&D implies failure. It implies experimentation, and just keep trying, keep trying until it works, right? Having been in the financial industry for nearly 20 years now, we don’t have that. There is no concept of building product, or doing anything, with an R&D mentality. Whereas any other industry has that.” Guests Liz Lumley, Managing Director of Thought Leadership, Rainmaking @LizLum Will Bentinck, Head of Careers, Makers Academy @isoworg Nektarios Liolios, CEO & Co-Founder, Startupbootcamp FinTech @nekliolios Jennifer Rosen, Founder & CEO of JnR Communications To learn more about the team behind FinTech Insider, visit us at 11fs.co.uk The post Ep210 – Rainmaking Summit: Show Me How to Innovate appeared first on 11FS. The post Ep210 – Rainmaking Summit: Show Me How to Innovate appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode How do I change my culture? And what the hell happens to all those bank fines?! Our guest Richard Peers, Director of Financial Services at Microsoft (@Peerster), joins us to discuss these hot issues as part of our weekly roundup of FinTech Insider News. Digital DNA is radically different from legacy culture, and that needs to change, Richard says. To make digital transformation happen, technology is not enough. You have to have the right culture. It’s hearts and minds and empowering people. It’s not a quick fix, which many people are looking for. Deutsche was recently fined over money laundering claims – but where the hell do these fines go and what’s the politics behind it? How can bitcoin prevent money laundering? What are the new business models we need? Can we serve markets in new ways? Can we make money from data? It’s often a defensive conversation, it’s time for banks to go on the offense and look at open banking as a good thing, Richard says. News this week Telegraph – Fintech ‘boom’ risks fresh ‘bust’ if left unchecked, warns Carney – Link – Scalable Capital – An open letter to Mark Carney on robo advice – Link BBC – Deutsche Bank fined by regulators over money laundering claims – Link Yahoo Finance – Neo and challenger bank customer base to grow by 50.6%, globally, by 2020 – Link FT – The UK should prepare for an exodus of fintech experts – Link Finextra – Chinese central bank tests digital currency system – Link Acumin – Details come to light after Lloyds’ cyber attack – Link BBC – Savings protection limit raised – Link Finextra – CMA issues final order on open banking – Link Telegraph – Which country is the most corrupt in the world – and where does Britain rank? – Link Thanks for listening! Visit 11fs.co.uk to learn more about the team behind FinTech Insider. The post Ep209 – Should UK Prepare for FinTech Exodus?; China Tests Digital Currency appeared first on 11FS. The post Ep209 – Should UK Prepare for FinTech Exodus?; China Tests Digital Currency appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Is PFM dead? Invisible? Or has Personal Financial Management evolved from data-driven piecharts to something more useful? Joining us for today’s deep dive on PFM and Digital Money Management are: Frankie Woodhead, Director of Commercial & Channels at Barclays @FTWoodhead Victor Trokoudes, Founder of Plum, the first Facebook bot for automated savings @vmtrok Pau Velando, GM at Strands Finance @Pau4ir “For us, it’s about taking information, and transforming that information to give relevant services at the right time,” Frankie says. “It’s very easy to say, ‘You’ve overdrawn, sorry.’ What we like to do is think a week ahead. Things like Netflix, which is generally a monthly subscription, comes in a certain way. What we’ve tried to do is second-guess if that payment is going to happen. Like, ‘FYI, your Netflix of £9.99 is due to come out in four days. You might need to think about doing something different about [your spending].” “The old way to consume PFM was based on charts,” Pau says. “You’ve got the pie chart, you’ve got the bar chart, the trend line telling about how your categories were instead of mixing your expenses. Today, PFM is used to trigger banking processes, to trigger a loan, to trigger a credit card subscription, to trigger a savings goal, to move some money apart. The system is understanding how you are moving your money and how you are spending it. We’re talking about invisible PFM. Those mobile banking apps are powered by data. You don’t necessarily need to see it but it’s there.” Thanks for listening! If you like what you heard, please subscribe to our podcast, and leave us a review on iTunes – this helps people discover us. The post Ep207 – PFM: Don’t Call it a Comeback appeared first on 11FS. The post Ep207 – PFM: Don’t Call it a Comeback appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode News, glorious news! We’ve switched up the format of the show in season 2. Every Monday, we’ll bring you FinTech Insider News, a show dedicated exclusively to the latest FinTech and financial services headlines. Wednesday features FinTech Insider Insights, where we’ll continue to bring on experts to discuss digital banking, new business models, APIs, and all the other areas that matter to our industry. And on Fridays, with FinTech Insider Interviews, we’ll continue to share the individual stories of people making the biggest impact in FinTech and financial services. Guests Frankie Woodhead, Director, Commercial & Channels at Barclays – @FTWoodhead Alessandro Hatami, Managing Partner at The Pacemakers – @ahatami News this week The Telegraph – Donald Trump plans new deal for Britain – Link Pascal Bouvier – The Passporting Gambit – Link Pyments – MiSys aims to kill P2P lending / alternative lending – Link Business Insider – Siemens partners with Scalable Capital – Link Reuters – Tencent, Hillhouse Capital take stakes in Aviva Hong Kong – Link Finextra – China’s Ant Financial goes global in bid for two billion users in 10 years – Link Ant Financial – MoneyGram Agrees to Merge with Ant Financial – Link The Register – Lloyds Bank outage: DDoS is prime suspect – Link Hacker group claims responsibility for Lloyds with ransom demands – Link Finextra – UK banks strike branch banking deal with Post Office – Link CNBC – Deutsche Bank’s CEO says technology will be key to banking in the next five years – Link We’d also like to welcome our new sponsors this year, LinkedIn and the Financial Times. We’re really excited about these new partnerships and taking FinTech Insider to the next level. If you enjoyed this podcast, please take the time to review us on iTunes. Want to learn more about the hosts? Visit us on 11fs.co.uk The post Ep206 – Trump’s New Deal for Britain, Ant Financial Goes Global appeared first on 11FS. The post Ep206 – Trump’s New Deal for Britain, Ant Financial Goes Global appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Tandem CEO Ricky Knox says banking should feel effortless, as easy as listening to Spotify. He shares how Tandem is building this kind of digital bank, and how his previous startups, including Small World Financial Services and Azimo, led him to where he is today. Tandem is the second digital bank in the UK to get its banking license, and recently received a £35 million investment from House of Fraser. “We really want to build banking as a service, or banking as a solution, in the same way that I now listen to Spotify,” Ricky says. “I don’t have a buying experience anymore…I can have music in every room. It should feel a little bit like that to do your banking. It shouldn’t be any effort.” You’ll also hear from Chief Customer Officer Ruth Handcock, who says her job is listening to customers, then translating that into what Tandem is building. Enjoy the episode! If you’re a fan of FinTech Insider, please review us on iTunes. This helps other people find us. To learn more about the team that brings you FinTech Insider, visit 11fs.co.uk The post Ep205 – Tandem CEO Ricky Knox and CCO Ruth Handcock appeared first on 11FS. The post Ep205 – Tandem CEO Ricky Knox and CCO Ruth Handcock appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Tandem Takeover! We talk to the team building ‘a new kind of bank’ about how you can be digital and still be very human, how to recruit at a startup, the future of banking, how to be truly agile, how to advocate for customers, and more. Guests Ricky Knox, CEO @rickykno Ruth Handcock, Chief Customer Officer @RuthHandcock Nick Perrett, Chief Product Officer “A good bank feels like a bank that actually has your back, that therefore is making decisions in your interest, much like your doctor might or a good friend might,” says Tandem CEO Ricky Knox. “How does that translate into a product and how do we build banking that fits seamlessly around your life, pulls out all the hassle, and answers the requirements you might have for borrowing or lending on an automated basis? The first step in that is owning and understanding the data surrounding your financial services life and relationship. Pulling that data together and forming that holistic picture of how the person’s finances are evolving, and what their financial needs are at any one time, is a really key part of our proposition.” If you enjoyed the show, please take a moment to review us on iTunes. We love reading the reviews and they help people find our show. The post Ep204 – Tandem Takeover! Building a Digital Bank that Advocates for Customers appeared first on 11FS. The post Ep204 – Tandem Takeover! Building a Digital Bank that Advocates for Customers appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Lesley-Anne Vaughan, Director of MiLA Consulting and Co-Creator of M-PESA, talks to us about how she helped develop the famed mobile money transfer service in Kenya. M-Pesa lets customers use their phone to deposit and transfer money from one person to another without using a bank account. It works using a network of thousands of stores, where the cash agent network does debits and credits. “In 2007 we launched M-Pesa as a live service, but in 2005 the original product was microfinance,” Lesley-Anne says. “We were solving a painpoint of how do we get microfinance to be more effective, more efficient, more cheaply administered.” Since 2005, Lesley Anne has been dedicated to mobile money and mobile financial services in emerging markets. The incredible work she did to build and launch M-PESA earned her name on the patent, which is pretty amazing! The post Ep203 – Lesley-Ann Vaughan, Co-Creator of M-PESA; Director of MiLA Consulting appeared first on 11FS. The post Ep203 – Lesley-Ann Vaughan, Co-Creator of M-PESA; Director of MiLA Consulting appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode What are APIs? We break it down in today’s episode with some great guests. But a little taste: All the connected apps you use on your phone talk via APIs to get their data. So when you check the weather, says David Andrzejek, the weather app on your phone makes an API call to a system to get the weather data. Lesley-Anne Vaughan says APIs are like ordering from a menu at a restaurant. You place your order from the menu, which is like an API call out to the kitchen (system). The food that comes to the table is the system’s response to that API call. What does this have to do with financial services? Bankers should be interested in APIs because they enable the digital experiences their customers want. More API analogies and explanations await in episode 202! Guests Lesley-Ann Vaughan, Co-creator of M-PESA @VaughanLA David Andrzejek, VP Vertical Solutions at Google @davidandrz Aubrey Hawes, Senior Director of Product Marketing at Oracle @gahawes3 Ghela Boskovich, Founder of FemTechGlobal @GhelaBoskovich News this week Finextra – US regulator cites fintech as risk to banking system [Link] Full report [Link] IBTimes – DTCC creating credit derivatives blockchain with Axoni, IBM and R3 [Link] FT – Banks risk missing 2019 ringfence deadline [Link] Mashable – 56,000 petrol pumps in India to stop accepting credit and debit cards; citizens miffed [Link] Decision has been deferred until the 13th of January [Link] Banking Technology – “Humanoid” Ira to assist customers in HDFC Bank branches [Link] Financial Tribune – Iran’s 1st Open Banking API Launched [Link] Enjoy the episode! If you’re a fan of FinTech Insider, please leave us a review. We haven’t seen a new review in awhile and you’d make our heart soar with glee. The post Ep202 – APIs: Plug into Banking appeared first on 11FS. The post Ep202 – APIs: Plug into Banking appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Today we’re speaking to Benoit Legrand, Global Head of FinTech at ING. Benoit has more than 20 years of experience in transforming various areas of banking, and even founded a startup. In this interview he shares how ING is like a ’20-year-old FinTech,’ and why a team’s banking experience is key to helping banks change. “I’ve seen so many companies just trying to bring people from outside with a very digital background. But they are not speaking the banking language. And you need that to make sure that the power of the company is being used to transform itself.” Two decades ago, ING became the world’s first branchless, online bank, offering services via phone and internet. Today the Dutch multinational has 33 million customers around the world. The post Ep201 – Benoit Legrand, Global Head of FinTech at ING appeared first on 11FS. The post Ep201 – Benoit Legrand, Global Head of FinTech at ING appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode Transaction banking has been defined as “the plumbing of international business. It ensures that salaries get paid, money for goods and services gets delivered, investment returns are credited where they belong, and the wheels of world trade keep turning” – Global Finance Magazine. In this episode, Mark Buitenhek (@MarkBuitenhek), Global Head of Transaction Services at ING, and Benoit Legrand (@_benoitlegrand), Global Head of FinTech at ING join us for transaction banking 101. News this week The Independent – Sir Ivan Rogers quits: Britain’s EU ambassador attacks ‘muddled’ Brexit thinking in scathing resignation letter – Link TechCrunch – Monese raises $10M Series A for its banking app targeting immigrants and expats – Link House of Fraser also invests in Tandem – Link Finextra – China launches $1.5bn fintech fund – Link FT – Bitcoin has all the attributes of a pyramid scheme – Link Thanks for listening! If you get value from this podcast, please head on over to iTunes and leave us a review. You’ll make our week! The post Ep200 – Transaction Banking: From Zero to Hero appeared first on 11FS. The post Ep200 – Transaction Banking: From Zero to Hero appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

Leda Glyptis (@LedaGlyptis) should be first on your list for any dinner party. Full of wit and wisdom, this banking and fintech legend always takes conversations to the next level. We talk to her about APIs and open banking, the aftermath of Brexit, PSD2, the golden rule she lives by and more. “APIs are creating a Harry Potter moment,” Leda says. “For a long time, a lot of technology was not permitted for use in banks. Now, we can redesign what we do because new things are possible. It’s absolutely inspirational.” Enjoy the interview! If you like FinTech Insider, you’d make our week by leaving us a review on iTunes. The post Ep136 – Leda Glyptis, Banking & FinTech Legend appeared first on 11FS. The post Ep136 – Leda Glyptis, Banking & FinTech Legend appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

Happy New Year from FinTech Insider! Wow, 2016 was an incredibly busy year for us. In addition to doing this podcast, in May we started a company called 11:FS, a fintech consultancy that helps banks become truly digital. One of our core beliefs is that digital banking is only 1% finished. What does that mean? Today we thought we’d recap, and share a little bit more about who we are at 11:FS. You’ll hear clips of us speaking individually at an event we co-hosted with solarisBank in Berlin not that long ago. Then we’ll kick it over to the group discussion we had with solarisBank Board Member Marko Wenthin. You’ll also hear from Andrea Rexer, Senior Editor at Sueddeutsche Zeitung. Hope you enjoy the show! We speak at events all over the world. If you’re keen to learn more, email us at [email protected] The post Ep135 – Digital Banking is Only 1 Percent Finished appeared first on 11FS. The post Ep135 – Digital Banking is Only 1 Percent Finished appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

Time to make fintech predictions for 2017! Will PSD II be the biggest disappoint of the year? How big will the challenger banks get? Is regtech the new fintech? We make predictions on all this and more. We’re joined by: David Birch, Director of Innovation, Consult Hyperion @dgwbirch Ben Brabyn, Chief Executive, Investor, Advisor, Level39 @BenBrabyn Thanks for listening! If you like what you heard, subscribe to our podcast, review us on iTunes–we love reading those reviews!!–and befriend us on Facebook and/or Twitter. The post Ep134 – FinTech Predictions for 2017 appeared first on 11FS. The post Ep134 – FinTech Predictions for 2017 appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

And now for part 2 of our 2016 FinTech Review — What a Crazy Ass Hear This Has Been. We discuss Pokémon (remember that?), the UK ringing in a new Prime Minister, the US electing Donald Trump as President, the Wells Fargo scandal, Facebook payments, China, and, of course, us starting the FinTech Insider podcast! Plus lots more. Sit back and enjoy our review of the major trends that shaped financial services for the second half of the year. We’re once again joined by: David Birch, Director of Innovation, Consult Hyperion @dgwbirch Izabella Kaminska, FT Alphaville blogger @izakaminska Ben Brabyn, Chief Executive, Investor, Advisor, Level39 @BenBrabyn Thanks for listening! If you like what you heard, subscribe to our podcast, review us on iTunes–we love reading those reviews!!–and befriend us on Facebook and/or Twitter. The post Ep133 – 2016 FinTech Review – What a Crazy Ass Year Part 2 appeared first on 11FS. The post Ep133 – 2016 FinTech Review – What a Crazy Ass Year Part 2 appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

You’ve had your holiday meals, now it’s time to digest 2016. What a crazy ass year this has been. Brexit. President Trump. Chatbots and fake news. Wells Fargo scandal. Hacks taking down elections and ecommerce. China becoming a fintech star. PSD II and the promise of APIs. So much happened in 2016, we’re splitting our review into two parts. Today, you’ll get a whistle stop tour of the major trends that shaped financial services for the first half of the year. We’re joined by: David Birch, Director of Innovation, Consult Hyperion @dgwbirch Izabella Kaminska, FT Alphaville blogger @izakaminska Ben Brabyn, Chief Executive, Investor, Advisor, Level39 @BenBrabyn Thanks for listening! If you like what you heard, subscribe to our podcast, review us on iTunes–we love reading those reviews!!–and befriend us on Facebook and/or Twitter. The post Ep132 – 2016 FinTech Review – What a Crazy Ass Year Part 1 appeared first on 11FS. The post Ep132 – 2016 FinTech Review – What a Crazy Ass Year Part 1 appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode We’re back with Part 2 of our takeover of Monzo, one of our favourite challenger banks. In this episode, we dive into the details on how they’re creating a truly digital bank. You’ll learn how they’re organised, building technology from the ground up, fostering a culture of trust and learning (fun fact: they all have access to each other’s emails), what makes their design so special, why their community is so engaged, and more. Our guests Jonas Huckestein, Co-Founder and CTO at Monzo @Jonas Hugo Cornejo, Head of Design at Monzo @hugocornejo Leah Templeman, Head of Operations at Monzo @leahtemplewoman Monzo is hiring, you lucky ducks. Check it out. Thanks for listening! If you like what you heard, subscribe to our podcast, review us on iTunes–we love reading those reviews!!–and befriend us on Facebook and/or Twitter. The post Ep131 – Monzo Part 2: The Road to 1 Billion Customers appeared first on 11FS. The post Ep131 – Monzo Part 2: The Road to 1 Billion Customers appeared first on 11:FS. Learn more about your ad choices. Visit megaphone.fm/adchoices