Season 1 · Episode 7
7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran
Doing Customer eXperience Right In The AI Era | Stacy Sherman · Stacy Sherman, DoingCXRight
October 3, 202124m 49s
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Show Notes
How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top. Ashok Ramachandran, CEO, and President at Schindler Elevator Corporation-India, is known for leading organizations to achieve profitable success while caring for employees as a first priority. During the episode, you'll hear: How to get employees to deliver excellence even when no one is watching Proven tactics and skills to achieve revenue growth while leading with a heart Examples of brands doing experiences right and best practices How different generations (Gen X, Gen Z, etc) and cultures can better work together Inspirational advice - what he'd tell younger self based on what he knows now as a CEO. Learn more about Stacy Sherman and Ashok Ramachandran at DoingCXRight.com/podcasts Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.