Season 1 · Episode 3
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
Doing Customer eXperience Right In The AI Era | Stacy Sherman · Stacy Sherman, DoingCXRight
August 23, 202127m 14s
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Show Notes
What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: Doingcxright.com/podcasts. Access our FREE Customer Experience Audit Tool: Click here. Grow as a CX Professional with our numerous Resources. Book time with Stacy here.