Season 7 · Episode 195
195. Google's Chief Strategist Reveals Powerful Secrets to Customer Loyalty | Neil Hoyne (Replay)
Doing Customer eXperience Right In The AI Era | Stacy Sherman · Stacy Sherman; Doing Customer Experience Right
October 20, 202531m 54s
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Show Notes
Rerun Episode: Back by Popular Demand. Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google's Chief Strategist and author of Converted, who shares data-backed strategies for turning customer insights into lasting loyalty. Hoyne explains why companies shouldn't expect commitment after a single purchase—you wouldn't propose on the first date—and how using data to identify high-value customers and personalize their experiences leads to stronger relationships and measurable, long-term growth. Learn more at DoingCXRight.com and subscribe to Newsletter for more actionable strategies. Book time with Stacy Shermamn here.